The Human Challenge Managing Yourself and Others in Organizations

by Tucker, Mary L.; McCarthy, Anne M.; Benton, Douglas A.

• ISBN13: 9780130859556
• ISBN10: 0130859559
• Edition: 7th
• Format: Hardcover
• Copyright: 2002-06-19
• Publisher: Pearson

Summary

This book provides readers with the needed skills in human relations that are becoming increasingly important for career success. It emphasizesthe personin the organization and on the interactions between managers and other employees.Chapter topics include communication in the workplace; appraisals, promotions, and dismissals; conflict management; leadership; labor relations; intercultural relations; and more.For managers and other professionals in any field that want to learn the skills needed to interact most effectively with managers and co-workers.

Table of Contents

Preface	ix
Part 1: Human Relations	1	(36)
Fundamentals of Human Relations	2	(20)
Definition and Purpose	4	(2)
The Interdisciplinary Aspect of Human Relations	6	(1)
A Brief History of Human Relation	7	(2)
Further Historical Development in Human Relations	9	(3)
Recurrent Themes in Human Relations	12	(3)
What Is Required to Guide Our Organizations?	15	(1)
Management Skills	16	(6)
Emotional Intelligence: Intrapersonal and Interpersonal Components	22	(15)
What Is Most Important?	24	(1)
What Are Emotions?	24	(2)
Emotional Intelligence	26	(4)
Intrapersonal and Interpersonal Competencies	30	(2)
Emotional Intelligence and Teams	32	(5)
Part 2: Developing Professionally	37	(62)
Personal and Organizational Values	38	(19)
Definitions and Purposes	40	(1)
Combined Personal and Organizational Values	40	(5)
Personal Values	45	(5)
Organizational Values	50	(3)
Human Relations Challenges	53	(4)
Managing Yourself: Stress, Time, and Career Management	57	(26)
Plans for Managing Your Personal Development	59	(1)
Stress	59	(4)
How to Survive Stress	63	(3)
Time Management	66	(4)
Meetings-Time Wasters or Communication Tools?	70	(3)
Career Development	73	(5)
Success	78	(5)
Creativity, Innovation, and Entrepreneurial Thinking	83	(16)
What Defines Creativity and Innovation?	85	(1)
Left Brain, Right Brain, or Whole Brain Thinking?	86	(1)
Are These Characteristics of Creative Individuals?	87	(1)
How Do You Tap Your Creative Potential?	88	(2)
What Can Organizations Do?	90	(2)
Where Can Organizations Go For Help?	92	(1)
Group-Level Creativity	92	(1)
Entrepreneurs and Entrepreneurial Thinking	93	(6)
Part 3: Interacting Effectively With Others	99	(158)
Communicating in the Workplace	100	(26)
The Meaning of Communication	102	(1)
The Communication Process	103	(2)
Barriers to Communication	105	(3)
Communicating in Organizations	108	(1)
Communication Channels	109	(1)
Informal Communication Channels	109	(1)
The Grapevine	109	(1)
Formal Communication	110	(1)
Horizontal Communication	110	(1)
Vertical Communication	110	(1)
Downward Communication	110	(2)
Upward Communication	112	(1)
Small Group Communication	113	(1)
Feedback	113	(1)
Levels of Verbal Communication	114	(2)
Speaking	116	(1)
Listening	117	(1)
Nonverbal Communication	118	(2)
Communication Style	120	(2)
Ethics/Values Considerations	122	(1)
Technological Implications	122	(4)
Motivation	126	(26)
What Is Motivation?	128	(2)
Psychology and Its Impact on Motivation	130	(1)
Maslow's Basic Needs	131	(3)
Herzberg's Motivator/Hygiene Approach	134	(2)
Other Approaches to Motivation	136	(4)
Incentives	140	(1)
Intrinsic and Extrinsic Motivators	140	(1)
Barriers to Achievement	141	(3)
Job Design	144	(3)
Job Characteristics Model	147	(5)
Orientation, Training, and Development	152	(19)
Introduction	154	(1)
Orientation	154	(1)
Training and Development	155	(2)
Development	157	(2)
Instructional Methods	159	(12)
Appraisals, Promotions, and Dismissals	171	(26)
Appraisal/Evaluation of Performance	173	(3)
The Appraisal Interview	176	(1)
Appraisal Techniques	177	(7)
Points to Consider in Rating Employees	184	(3)
Promotions	187	(2)
Disciplinary Action	189	(1)
Demotions and Dismissals	189	(3)
Ethical and Legal Issues	192	(5)
Conflict Management and Negotiations	197	(17)
Conflict Management and Negotiations	199	(1)
What Is Conflict?	199	(1)
Causes of Conflict	200	(1)
Effects of Conflict	201	(1)
Cooperative Conflict Theory	201	(2)
Teams and Conflict Management	203	(2)
Team Conflicts	205	(1)
Types of Team Conflict	205	(2)
The Conflict Paradox	207	(1)
Conflict and Top Management Teams	208	(1)
Negotiation Fundamentals	209	(5)
Leadership	214	(26)
What Is Leadership?	218	(1)
Management Versus Leadership	218	(1)
Leadership Managerial Roles	219	(1)
Most Admired Leader Characteristics	220	(1)
A Closer Look at Leadership Theories	221	(1)
Leadership Traits	222	(2)
What Leaders Do: Behavioral Approaches to Understanding Leadership	224	(2)
Theory X and Theory Y Leaders	226	(1)
Managerial (Leadership) Grid	226	(2)
Contingency Models	228	(3)
Transformational Leadership	231	(1)
Five Practices of Effective Leadership	232	(1)
Substitutes for Leadership	233	(1)
Emerging Issues in Leadership	233	(7)
Group and Team Dynamics	240	(17)
Group Dynamics	242	(6)
Group Roles	248	(4)
Group Phenomena	252	(5)
Part 4: Contemporary Issues	257	(88)
Intercultural Relations	258	(21)
Intercultural Relationships in a Shrinking World	260	(1)
Cultural Attitudes Toward Multicultural Diversity	260	(2)
Developing Cultural Sensitivity	262	(2)
Comparative Management	264	(2)
The Changing World Communities	266	(2)
Hidden Norms	268	(5)
Tips for the World Traveler	273	(1)
What Organizations Can Do to Improve in Global Settings	274	(5)
Workplace Issues	279	(21)
Types of Workplace Issues	281	(1)
Substance Abuse	281	(5)
Employee Assistance Programs	286	(1)
Discrimination	286	(6)
Sexual Harassment	292	(2)
Workplace Violence	294	(6)
Organized Employee Relations	300	(27)
A Historical Perspective	302	(1)
Where Are Unions Going?	303	(1)
Are Unions a Part of a Problem or Part of a Solution?	304	(2)
Who Are Union Members?	306	(1)
A Clash of Goals	307	(3)
An Election Can Vote a Union In or Out	310	(1)
The Two Personalities in the Middle	311	(2)
Collective Bargaining and Grievances	313	(3)
Union and Management Tactics	316	(3)
Guidelines for Preserving or Restoring a Union-Free Workplace	319	(1)
Today's Unions	320	(2)
The Global Economy and Unions	322	(1)
Unions, Technology, and Collective Bargaining	323	(1)
The Ethics of Labor Law	323	(4)
Managing Change	327	(18)
Innovative Decisions Require Change	329	(1)
Rates of Change	329	(2)
Individual Change	331	(2)
Driving Forces and Restraining Change	333	(1)
Technological Resistance	334	(2)
Overcoming Resistance	336	(3)
Keys to Successful Change	339	(1)
Organizational Change	340	(1)
Murphy's Laws and Other Things That Can Go	341	(4)
Index	345