CART

(0) items

The Human Challenge Managing Yourself and Others in Organizations,9780130859556
This item qualifies for
FREE SHIPPING!

FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

The Human Challenge Managing Yourself and Others in Organizations

by ; ;
Edition:
7th
ISBN13:

9780130859556

ISBN10:
0130859559
Format:
Hardcover
Pub. Date:
6/19/2002
Publisher(s):
Prentice Hall
List Price: $152.80

Rent Textbook

(Recommended)
 
Term
Due
Price
$122.24

Buy New Textbook

Currently Available, Usually Ships in 24-48 Hours
N9780130859556
$146.16

Used Textbook

We're Sorry
Sold Out

eTextbook

We're Sorry
Not Available

More New and Used
from Private Sellers
Starting at $152.99
See Prices

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 7th edition with a publication date of 6/19/2002.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

This book provides readers with the needed skills in human relations that are becoming increasingly important for career success. It emphasizesthe personin the organization and on the interactions between managers and other employees.Chapter topics include communication in the workplace; appraisals, promotions, and dismissals; conflict management; leadership; labor relations; intercultural relations; and more.For managers and other professionals in any field that want to learn the skills needed to interact most effectively with managers and co-workers.

Table of Contents

Preface ix
Part 1: Human Relations 1(36)
Fundamentals of Human Relations
2(20)
Definition and Purpose
4(2)
The Interdisciplinary Aspect of Human Relations
6(1)
A Brief History of Human Relation
7(2)
Further Historical Development in Human Relations
9(3)
Recurrent Themes in Human Relations
12(3)
What Is Required to Guide Our Organizations?
15(1)
Management Skills
16(6)
Emotional Intelligence: Intrapersonal and Interpersonal Components
22(15)
What Is Most Important?
24(1)
What Are Emotions?
24(2)
Emotional Intelligence
26(4)
Intrapersonal and Interpersonal Competencies
30(2)
Emotional Intelligence and Teams
32(5)
Part 2: Developing Professionally 37(62)
Personal and Organizational Values
38(19)
Definitions and Purposes
40(1)
Combined Personal and Organizational Values
40(5)
Personal Values
45(5)
Organizational Values
50(3)
Human Relations Challenges
53(4)
Managing Yourself: Stress, Time, and Career Management
57(26)
Plans for Managing Your Personal Development
59(1)
Stress
59(4)
How to Survive Stress
63(3)
Time Management
66(4)
Meetings-Time Wasters or Communication Tools?
70(3)
Career Development
73(5)
Success
78(5)
Creativity, Innovation, and Entrepreneurial Thinking
83(16)
What Defines Creativity and Innovation?
85(1)
Left Brain, Right Brain, or Whole Brain Thinking?
86(1)
Are These Characteristics of Creative Individuals?
87(1)
How Do You Tap Your Creative Potential?
88(2)
What Can Organizations Do?
90(2)
Where Can Organizations Go For Help?
92(1)
Group-Level Creativity
92(1)
Entrepreneurs and Entrepreneurial Thinking
93(6)
Part 3: Interacting Effectively With Others 99(158)
Communicating in the Workplace
100(26)
The Meaning of Communication
102(1)
The Communication Process
103(2)
Barriers to Communication
105(3)
Communicating in Organizations
108(1)
Communication Channels
109(1)
Informal Communication Channels
109(1)
The Grapevine
109(1)
Formal Communication
110(1)
Horizontal Communication
110(1)
Vertical Communication
110(1)
Downward Communication
110(2)
Upward Communication
112(1)
Small Group Communication
113(1)
Feedback
113(1)
Levels of Verbal Communication
114(2)
Speaking
116(1)
Listening
117(1)
Nonverbal Communication
118(2)
Communication Style
120(2)
Ethics/Values Considerations
122(1)
Technological Implications
122(4)
Motivation
126(26)
What Is Motivation?
128(2)
Psychology and Its Impact on Motivation
130(1)
Maslow's Basic Needs
131(3)
Herzberg's Motivator/Hygiene Approach
134(2)
Other Approaches to Motivation
136(4)
Incentives
140(1)
Intrinsic and Extrinsic Motivators
140(1)
Barriers to Achievement
141(3)
Job Design
144(3)
Job Characteristics Model
147(5)
Orientation, Training, and Development
152(19)
Introduction
154(1)
Orientation
154(1)
Training and Development
155(2)
Development
157(2)
Instructional Methods
159(12)
Appraisals, Promotions, and Dismissals
171(26)
Appraisal/Evaluation of Performance
173(3)
The Appraisal Interview
176(1)
Appraisal Techniques
177(7)
Points to Consider in Rating Employees
184(3)
Promotions
187(2)
Disciplinary Action
189(1)
Demotions and Dismissals
189(3)
Ethical and Legal Issues
192(5)
Conflict Management and Negotiations
197(17)
Conflict Management and Negotiations
199(1)
What Is Conflict?
199(1)
Causes of Conflict
200(1)
Effects of Conflict
201(1)
Cooperative Conflict Theory
201(2)
Teams and Conflict Management
203(2)
Team Conflicts
205(1)
Types of Team Conflict
205(2)
The Conflict Paradox
207(1)
Conflict and Top Management Teams
208(1)
Negotiation Fundamentals
209(5)
Leadership
214(26)
What Is Leadership?
218(1)
Management Versus Leadership
218(1)
Leadership Managerial Roles
219(1)
Most Admired Leader Characteristics
220(1)
A Closer Look at Leadership Theories
221(1)
Leadership Traits
222(2)
What Leaders Do: Behavioral Approaches to Understanding Leadership
224(2)
Theory X and Theory Y Leaders
226(1)
Managerial (Leadership) Grid
226(2)
Contingency Models
228(3)
Transformational Leadership
231(1)
Five Practices of Effective Leadership
232(1)
Substitutes for Leadership
233(1)
Emerging Issues in Leadership
233(7)
Group and Team Dynamics
240(17)
Group Dynamics
242(6)
Group Roles
248(4)
Group Phenomena
252(5)
Part 4: Contemporary Issues 257(88)
Intercultural Relations
258(21)
Intercultural Relationships in a Shrinking World
260(1)
Cultural Attitudes Toward Multicultural Diversity
260(2)
Developing Cultural Sensitivity
262(2)
Comparative Management
264(2)
The Changing World Communities
266(2)
Hidden Norms
268(5)
Tips for the World Traveler
273(1)
What Organizations Can Do to Improve in Global Settings
274(5)
Workplace Issues
279(21)
Types of Workplace Issues
281(1)
Substance Abuse
281(5)
Employee Assistance Programs
286(1)
Discrimination
286(6)
Sexual Harassment
292(2)
Workplace Violence
294(6)
Organized Employee Relations
300(27)
A Historical Perspective
302(1)
Where Are Unions Going?
303(1)
Are Unions a Part of a Problem or Part of a Solution?
304(2)
Who Are Union Members?
306(1)
A Clash of Goals
307(3)
An Election Can Vote a Union In or Out
310(1)
The Two Personalities in the Middle
311(2)
Collective Bargaining and Grievances
313(3)
Union and Management Tactics
316(3)
Guidelines for Preserving or Restoring a Union-Free Workplace
319(1)
Today's Unions
320(2)
The Global Economy and Unions
322(1)
Unions, Technology, and Collective Bargaining
323(1)
The Ethics of Labor Law
323(4)
Managing Change
327(18)
Innovative Decisions Require Change
329(1)
Rates of Change
329(2)
Individual Change
331(2)
Driving Forces and Restraining Change
333(1)
Technological Resistance
334(2)
Overcoming Resistance
336(3)
Keys to Successful Change
339(1)
Organizational Change
340(1)
Murphy's Laws and Other Things That Can Go
341(4)
Index 345


Please wait while the item is added to your cart...