Preface | p. ix |
About the Author | p. xv |
Understanding and Managing Yourself | |
Human Relations and Yourself | p. 1 |
How Work and Personal Life Influence Each Other | p. 2 |
Human Relations Begins with Self-Understanding | p. 4 |
Your Self-Concept: What You Think of You | p. 10 |
The Nature and Consequences of Self-Esteem | p. 12 |
How to Enhance Self-Esteem | p. 16 |
Potential Disadvantages of Preoccupation with the Self | p. 20 |
How Studying Human Relations Can Help You | p. 21 |
Summary | p. 22 |
References | p. 24 |
Additional Reading | p. 27 |
Self-Motivation and Goal Setting | p. 29 |
How Needs and Motives Influence Motivation | p. 30 |
Maslow's Need Hierarchy | p. 36 |
Goals and Motivation | p. 37 |
Goal Setting on the Job | p. 40 |
Personal Goal Setting | p. 43 |
Guidelines for Goal Setting | p. 46 |
Problems Sometimes Created by Goals | p. 48 |
Self-Motivation Techniques | p. 49 |
Developing the Self-Discipline to Achieve Goals and Stay Motivated | p. 51 |
Summary | p. 53 |
References | p. 57 |
Additional Reading | p. 59 |
Problem Solving and Creativity | p. 61 |
Personal Characteristics That Influence Your Problem-Solving Ability | p. 63 |
Problem-Solving Styles | p. 67 |
Problem-Solving and Decision-Making Steps | p. 69 |
Creativity in Decision Making | p. 75 |
Measuring Your Creative Potential | p. 75 |
Improving Your Creativity | p. 83 |
Summary | p. 91 |
References | p. 95 |
Additional Reading | p. 97 |
Achieving Wellness and Managing Stress | p. 99 |
Strategies for Achieving Wellness | p. 100 |
The Physiology and Consequences of Stress | p. 108 |
Sources of Stress in Personal Life | p. 112 |
Personality Factors and Stress-Proneness | p. 115 |
Sources of Work Stress | p. 116 |
Managing Stress | p. 122 |
Summary | p. 127 |
References | p. 129 |
Additional Reading | p. 133 |
Dealing with Personal Problems | p. 135 |
Self-Defeating Behavior | p. 137 |
Understanding and Controlling Addictions | p. 143 |
Coping with the Loss of a Relationship | p. 152 |
Absenteeism and Tardiness | p. 154 |
Depression and Neurobiological Disorders | p. 155 |
Dealing with Anger | p. 158 |
Summary | p. 160 |
References | p. 163 |
Additional Reading | p. 166 |
Dealing Effectively with People | |
Communicating with People | p. 167 |
How Communication Takes Place | p. 169 |
Nonverbal Communication (Sending and Receiving Silent Messages) | p. 170 |
Interpersonal Communication and Information Technology | p. 176 |
Roadblocks to Communication | p. 180 |
Building Bridges to Communication | p. 185 |
Enhancing Your Listening Skills | p. 192 |
Overcoming Gender Barriers to Communication | p. 193 |
Summary | p. 196 |
References | p. 200 |
Additional Reading | p. 201 |
Handling Conflict and Being Assertive | p. 203 |
Why So Much Conflict Exists | p. 204 |
Advantages and Disadvantages of Conflict | p. 212 |
Techniques for Resolving Conflicts | p. 214 |
Developing Assertiveness | p. 221 |
Summary | p. 226 |
References | p. 231 |
Additional Reading | p. 232 |
Getting Along with Your Manager, Coworkers, and Customers | p. 233 |
Developing a Good Relationship with Your Manager or Team Leader | p. 235 |
Coping with a Problem Manager | p. 242 |
Building Good Coworker Relationships | p. 245 |
Building Good Relationships with Customers | p. 255 |
Summary | p. 259 |
References | p. 263 |
Additional Reading | p. 264 |
Developing Cross-Cultural Competency | p. 267 |
Major Dimensions of Differences in Cultural Values | p. 268 |
Barriers to Good Cross-Cultural Relations | p. 272 |
Approaches to Improving Cross-Cultural Relations | p. 274 |
Overcoming Cross-Cultural Communication Barriers | p. 283 |
Summary | p. 285 |
References | p. 287 |
Additional Reading | p. 290 |
Developing Career Thrust | |
Choosing a Career and Developing a Portfolio Career | p. 291 |
Self-Knowledge and Choosing a Career | p. 292 |
Finding Out about Occupations | p. 299 |
Data, People, or Things | p. 303 |
Developing a Portfolio Career and Career Switching | p. 304 |
Eight Suggestions for Career Preparation | p. 308 |
Summary | p. 309 |
References | p. 313 |
Additional Reading | p. 313 |
Conducting a Job Search | p. 315 |
Targeting Your Job Search | p. 316 |
Qualifications Sought by Employers | p. 318 |
Job-Finding Methods | p. 318 |
Cover Letters | p. 325 |
Preparing an Effective Job Resume | p. 326 |
The Successful Job Interview | p. 334 |
Psychological Testing and the Physical Exam | p. 338 |
Managing the Downside of Conducting a Job Search | p. 341 |
Summary | p. 342 |
References | p. 344 |
Additional Reading | p. 347 |
Developing Good Work Habits | p. 349 |
Dealing with Procrastination | p. 351 |
Developing Proper Attitudes and Values | p. 355 |
Time Management Techniques | p. 359 |
Overcoming Time Wasters | p. 366 |
Summary | p. 369 |
References | p. 374 |
Additional Reading | p. 375 |
Getting Ahead in Your Career | p. 377 |
The New Model of Career Advancement | p. 378 |
Taking Control of Yourself | p. 380 |
Exerting Control over the Outside World | p. 389 |
Dealing with Hidden Barriers to Advancement | p. 399 |
Summary | p. 401 |
References | p. 403 |
Additional Reading | p. 406 |
Developing Self-Confidence and Becoming a Leader | p. 407 |
The Importance of Self-Confidence and Self-Efficacy | p. 409 |
Developing Self-Confidence | p. 409 |
Leadership and Being a Leader | p. 415 |
Developing Your Leadership Potential | p. 427 |
Summary | p. 429 |
References | p. 432 |
Additional Reading | p. 433 |
Managing Your Personal Life | |
Managing Your Personal Finances | p. 435 |
Your Personal Financial Plan | p. 436 |
Basic Investment Principles | p. 441 |
Choosing Your Investments | p. 443 |
Managing and Preventing Debt | p. 454 |
How to Retire Rich | p. 460 |
Summary | p. 463 |
References | p. 467 |
Additional Reading | p. 467 |
Finding Happiness and Enhancing Your Personal Life | p. 469 |
Achieving Happiness | p. 470 |
A Planned Approach to Finding a Relationship | p. 476 |
Why People Are Attracted to One Another | p. 480 |
Working Out Issues within Relationships | p. 484 |
Meeting the Challenges of Being a Two-Income Couple | p. 486 |
Keeping Your Relationship Vibrant | p. 488 |
Summary | p. 493 |
References | p. 498 |
Additional Reading | p. 499 |
Glossary | p. 501 |
Index | p. 509 |
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