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Table of Contents
PART I: UNDERSTANDING AND MANAGING YOURSELF
1. Human Relations and You
2. Self-Esteem and Self-Confidence
3. Self-Motivation and Goal Setting
4. Emotional Intelligence, Attitudes, and Happiness
5. Values and Ethics
6. Problem Solving and Creativity
PART II: DEALING EFFECTIVELY WITH PEOPLE
7. Personal Communication Effectiveness
8. Communication in the Workplace
9. Specialized Tactics for Getting Along with Others in the Workplace
10. Managing Conflict
11. Becoming an Effective Leader
12. Motivating Others and Developing Teamwork
13. Diversity and Cross-Cultural Competence
PART III: DEVELOPING CAREER THRUST
14. Getting Ahead in Your Career
15. Learning Strategies, Perception, and Life Span Changes
16. Developing Good Work Habits
PART IV: STAYING EMOTIONALLY HEALTHY
17. Managing Stress and Personal Problems