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Table of Contents
PART I: UNDERSTANDING AND MANAGING YOURSELF
1: Human Relations and You
2: Self-Esteem and Self-Confidence
3: Self-Motivation and Self-Discipline
4: Emotional Intelligence, Attitudes, and Happiness
5: Values and Ethics
6: Problem Solving and Creativity
PART II: DEALING EFFECTIVELY WITH PEOPLE
7: Personal Communication Effectiveness
8: Communication in the Workplace
9: Getting Along with Your Manager, Coworkers, and Customers
10: Managing Conflict
11: Becoming an Effective Leader
12: Motivating Others and Developing Teamwork
13: Diversity and Cross-Cultural Competence
PART III: DEVELOPING CAREER THRUST
14: Getting Ahead in Your Career
15: Learning Strategies, Perception, and Coping with Lifespan Changes
16: Developing Effective Work Habits
PART IV: STAYING EMOTIONALLY AND PHYSICALLY HEALTHY
17: Managing Stress and Personal Problems