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This is the 10th edition with a publication date of 5/28/2008.
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Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition. Focusing on todayrs"s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. KEY FEATURES:This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for todayrs"s business environment.
Table of Contents
|A Framework for Interpersonal Skill Development|
|Understanding Individual Differences|
|Developing Self-Esteem and Self-Confidence|
|Developing Teamwork Skills|
|Group Problem Solving and Decision Making|
|Cross-Cultural Relations and Diversity|
|Resolving Conflicts with Others|
|Becoming an Effective Leader|
|Helping Others Develop and Grow|
|Positive Political Skills|
|Customer Satisfaction Skills|
|Enhancing Ethical Behavior|
|Stress Management and Personal Productivity|
|Job Search and Career Management Skills|
|Table of Contents provided by Publisher. All Rights Reserved.|