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Human Relations : Interpersonal Job-Oriented Skills

by
Edition:
11th
ISBN13:

9780135109410

ISBN10:
0135109418
Format:
Paperback
Pub. Date:
12/28/2010
Publisher(s):
Prentice Hall
List Price: $135.00

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Summary

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on todayrs"s work environment,HUMAN RELATIONS: INTERPERSONAL JOB-ORIENTED SKILLStakes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill builders that prepare students for todayrs"s business environment.

Table of Contents

1.    A Framework for Interpersonal Skill Development

2.    Understanding Individual Differences

3.    Building Self-Esteem and Self-Confidence

4.    Interpersonal Communication

5.    Interpersonal Skills for the Digital Age

6.    Developing Teamwork Skills

7.    Group Problem Solving and Decision Making

8.    Cross-Cultural Relations and Diversity

9.    Resolving Conflicts with Others

10.  Becoming an Effective Leader

11.  Motivating Others

12.  Helping Others Develop and Grow

13.  Positive Political Skills

14.  Customer Satisfaction Skills

15.  Enhancing Ethical Behavior

16.  Stress Management and Personal Productivity

17.  Job Search and Career Management Skills



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