Human Relations Principles and Practices

by Reece, Barry; Brandt, Rhonda

• ISBN13: 9780618502097
• ISBN10: 0618502092
• Edition: 6th
• Format: Paperback
• Copyright: 2005-01-14
• Publisher: South-Western College Pub

Summary

This edition of Human Relations: Principles and Practices continues to focus on the immediate personal application of human relations principles and practices. In addition to incorporating the authors' innovative "Total Person" approach toward the field, the Sixth Edition includes an increased emphasis on issues of diversity, presenting a broad range of characteristics that affect relationships on the job and ways to achieve insight when dealing with a wide-range of people related problems. The updated pedagogy includes strategically placed exercises that encourage teamwork and group problem-solving techniques, first-person advice from respected writers, educators, and business leaders, opening vignettes featuring prominent individuals in real-world situations, and "Career Corner" sections that provide practical solutions to common human relations problems. New! Updated content and featured topics include advice on establishing goals, root causes of negative attitudes, the use of "branding" to achieve greater visibility in a crowded job market; discrimination based on a person\'s religious preference, and new support for the importance of emotional intelligence. "Human Relations in Action" boxes are a mix of "how to" tips and examples from real-world organizations. New subjects include "Jargon Predates Bubble Burst at WorldCom," "Wanted: Employer with Ethics," "Greatest Comeback in Sports\' History," "Avoid Creating a No-Complaint Zone," and "The \'No Win\' Side to the Win/Win Approach." A "student friendly" approach emphasizes practical applications of theory, effective communication, self-development, and strategies that can be used to resolve work/life tensions. Internet application exercises keep students in touch with the world outside the classroom and provide an opportunity to acquire additional information on important topics in each chapter. Supplements: Human Relations Instructors\' Web Site Human Relations Students\' Web Site HM Testing CD-ROM Video Transparencies Instructor\'s Resource Manual with Test Bank

Table of Contents

About the Authors	xv
Preface	xvii
Introduction to Human Relations	1	(26)
The Nature, Purpose, and Importance of Human Relations	3	(7)
Human Relations Defined	3	(1)
Human Relations in the Age of Information	3	(1)
The Importance of Human Relations	4	(3)
The Challenge of Human Relations	7	(1)
The Influence of the Behavioral Sciences	8	(1)
Human Relations and the ``Total Person''	9	(1)
The Need for a Supportive Environment	9	(1)
The Forces Influencing Behavior at Work	10	(4)
Organizational Culture	11	(1)
Supervisory-Management Influence	11	(1)
Work Group Influence	12	(1)
Job Influence	12	(1)
Personal Characteristics of the Worker	13	(1)
Family Influence	13	(1)
The Development of the Human Relations Movement	14	(2)
The Impact of the Industrial Revolution	14	(1)
Taylor's Scientific Management	14	(1)
Mayo's Hawthorne Studies	15	(1)
From the Great Depression to the New Millennium	15	(1)
Major Themes in Human Relations	16	(4)
Communication	16	(1)
Self-Awareness	17	(1)
Self-Acceptance	18	(1)
Motivation	18	(1)
Trust	18	(1)
Self-Disclosure	19	(1)
Conflict Resolution	19	(1)
Human Relations: Benefits to You	20	(7)
Summary	21	(1)
Career Corner	21	(1)
Key Terms	22	(1)
Review Questions	22	(1)
Application Exercises	23	(1)
Internet Exercise	23	(1)
Role-Play Exercise	24	(1)
Case 1.1 Challenges in the New Economy	24	(1)
Case 1.2 In Search of Work/Life Balance	25	(2)
Improving Interpersonal Communications	27	(30)
Advanced Technology's Impact on Communication	28	(1)
The Communication Process	29	(2)
Impersonal Versus Interpersonal Communication	29	(1)
Sender---Message---Receiver	30	(1)
Communication Filters	31	(7)
Semantics	32	(1)
Language and Cultural Barriers	32	(2)
Emotions	34	(1)
Attitudes	34	(1)
Role Expectations	34	(1)
Gender-Specific Focus	35	(1)
Nonverbal Messages	35	(2)
Who Is Responsible for Effective Communication?	37	(1)
How to Improve Personal Communication	38	(7)
Send Clear Messages	38	(1)
Develop Active Listening Skills	38	(4)
Use Constructive Self-Disclosure	42	(3)
Communicating via Technology	45	(12)
Voice Mail	46	(1)
E-mail	47	(3)
Summary	50	(1)
Career Corner	51	(1)
Key Terms	51	(1)
Review Questions	51	(1)
Application Exercises	52	(1)
Internet Exercise	53	(1)
Role-Play Exercise	53	(1)
Self-Assessment Exercise	53	(1)
Case 2.1 Cybersurveillance: Big Brother Is Watching!	54	(1)
Case 2.2 Reading Nonverbal Cues	55	(2)
Building High Self-Esteem	57	(26)
The Power of Self-Esteem	58	(7)
Self-Esteem = Self-Efficacy + Self-Respect	59	(2)
How Self-Esteem Develops	61	(4)
Self-Esteem Influences Your Behavior	65	(3)
Characteristics of People with Low Self-Esteem	65	(1)
Characteristics of People with High Self-Esteem	66	(2)
How to Build Self-Esteem	68	(7)
Search for the Source of Low Self-Esteem	68	(1)
Identify and Accept Your Limitations	68	(1)
Take Responsibility for Your Decisions	69	(1)
Develop Expertise in Some Area	69	(1)
Seek the Support and Guidance of Mentors	70	(1)
Set Goals	71	(1)
Practice Visualization	72	(1)
Use Positive Self-Talk	73	(2)
Organizations Can Help	75	(8)
Summary	76	(1)
Career Corner	77	(1)
Key Terms	77	(1)
Review Questions	78	(1)
Application Exercises	78	(1)
Internet Exercise	79	(1)
Role-Play Exercise	79	(1)
Self-Assessment Exercise	79	(1)
Case 3.1 ``Popeye'' Lives On	80	(1)
Case 3.2 Find Your Yoda	81	(2)
Personal Values Influence Ethical Choices	83	(27)
Character, Integrity, and Moral Development	85	(1)
How Personal Values Are Formed	86	(6)
Identifying Your Core Values	87	(1)
Influences That Shape Your Values	88	(4)
Avoiding Values Drift	92	(1)
Values Conflicts	92	(2)
Internal Values Conflicts	93	(1)
Values Conflicts with Others	93	(1)
Personal Values and Ethical Choices	94	(3)
How to Make the Right Ethical Choices	94	(3)
Corporate Values and Ethical Choices	97	(5)
Corporate Crime	97	(1)
How to Prevent Corporate Crime	98	(4)
Values and Ethics in International Business	102	(8)
Summary	103	(1)
Career Corner	104	(1)
Key Terms	104	(1)
Review Questions	104	(1)
Application Exercises	105	(1)
Internet Exercise	105	(1)
Role-Play Exercise	106	(1)
Self-Assessment Exercise	106	(1)
Case 4.1 Character Counts as Much as Credentials	107	(1)
Case 4.2 To Get to the Bottom of the Scandal, Go to the Top	108	(2)
Attitudes Can Shape Your Life	110	(25)
Attitudes Can Be Learned	112	(3)
Root Causes of Negative Attitudes	113	(1)
The Powerful Influence of Attitudes	114	(1)
The Age of Information Mandates Attitude Changes	114	(1)
How Attitudes Are Formed	115	(3)
Socialization	115	(1)
Peer and Reference Groups	115	(1)
Rewards and Punishment	116	(1)
Role Model Identification	116	(1)
Cultural Influences	117	(1)
Attitudes Valued by Employers	118	(3)
Self-Motivation	119	(1)
Openness to Change	120	(1)
Team Spirit	120	(1)
Health Consciousness	120	(1)
Appreciation of Coworker Diversity	120	(1)
Honesty	121	(1)
How to Change Attitudes	121	(6)
Changing Your Own Attitude	122	(3)
Helping Others Change Their Attitudes	125	(2)
Organizations' Efforts Toward Improving Employees' Attitudes	127	(1)
A Final Word	128	(7)
Summary	128	(1)
Career Corner	129	(1)
Key Terms	129	(1)
Review Questions	130	(1)
Application Exercises	130	(1)
Internet Exercise	131	(1)
Role-Play Exercise	131	(1)
Self-Assessment Exercise	131	(1)
Case 5.1 Where Is My Stability?	132	(1)
Case 5.2 Life Is Good at the Pike Place Fish Market	133	(2)
Developing a Professional Presence	135	(24)
Professional Presence --- An Introduction	136	(4)
Professional Presence --- A Definition	136	(1)
The Importance of Making a Good First Impression	137	(2)
Cultural Influence	139	(1)
The Image You Project	140	(19)
Surface Language	141	(1)
Selecting Your Career Apparel	142	(1)
Wardrobe Engineering	143	(1)
The Business Casual Look	144	(1)
Your Facial Expression	145	(1)
Your Entrance and Carriage	146	(1)
Your Voice	146	(1)
Your Handshake	147	(1)
Etiquette for a Changing World	147	(3)
Incivility -- The Ultimate Career Killer	150	(1)
Professional Presence at the Job Interview	151	(1)
Summary	152	(1)
Career Corner	152	(1)
Key Terms	153	(1)
Review Questions	153	(1)
Application Exercises	154	(1)
Internet Exercise	154	(1)
Role-Play Exercise	155	(1)
Self-Assessment Exercise	155	(1)
Case 6.1 The Importance of Class	156	(1)
Case 6.2 Do You Want to Be Your Own Brand?	157	(2)
Valuing Work Force Diversity	159	(31)
Work Force Diversity --- A Definition	160	(2)
Dimensions of Diversity	161	(1)
Prejudiced Attitudes	162	(4)
How Prejudicial Attitudes are Formed and Retained	164	(2)
The Many Forms of Discrimination	166	(8)
Gender	166	(1)
Age	167	(1)
Race	168	(1)
Religion	169	(1)
Disability	170	(1)
Sexual Orientation	170	(2)
Subtle Forms of Discrimination	172	(1)
What Can You Do?	173	(1)
The Issue of Valuing Diversity	174	(2)
The Economics of Valuing Diversity	174	(2)
Managing Diversity	176	(4)
What Individuals Can Do	176	(1)
What Organizations Can Do	177	(3)
Affirmative Action: Yesterday and Today	180	(10)
Summary	183	(1)
Career Corner	183	(1)
Key Terms	184	(1)
Review Questions	184	(1)
Application Exercises	184	(1)
Internet Exercise	185	(1)
Role-Play Exercise	186	(1)
Self-Assessment Exercise	186	(1)
Case 7.1 Quality Education Through Enhanced Diversity	187	(1)
Case 7.2 Xenophobia: Fear of Foreigners	188	(2)
Resolving Conflict and Achieving Emotional Balance	190	(33)
A New View of Conflict	191	(2)
The Cost of Conflict	192	(1)
Finding the Root Causes of Conflict	193	(5)
Resolving Conflict Assertively	195	(2)
How to Become More Assertive	197	(1)
Learn to Negotiate Effectively	198	(3)
Think Win/Win	198	(1)
Beware of Defensive Behaviors	199	(1)
Know That Negotiating Styles Vary	200	(1)
Conflict Resolution Process	201	(3)
Step One: Decide Whether You Have a Misunderstanding or a True Disagreement	202	(1)
Step Two: Define the Problem and Collect the Facts	202	(1)
Step Three: Clarify Perceptions	203	(1)
Step Four: Generate Options for Mutual Gain	204	(1)
Step Five: Implement Options with Integrity	204	(1)
Achieving Emotional Balance	204	(4)
Achieving Emotional Balance --- A Daily Challenge	205	(1)
Emotional Intelligence	205	(1)
Emotional Expression	206	(1)
The Emotional Factor at Work	207	(1)
Factors That Influence Our Emotions	208	(2)
Temperament	209	(1)
Unconscious Influences	209	(1)
Cultural Conditioning	210	(1)
Coping with Your Anger and the Anger of Others	210	(4)
Managing Your Anger	210	(1)
Effective Ways to Express Your Anger	211	(2)
How to Handle Other People's Anger	213	(1)
Strategies for Achieving Emotional Control	214	(9)
Identifying Your Emotional Patterns	214	(1)
Fine-Tuning Your Emotional Style	215	(1)
Summary	216	(1)
Career Corner	217	(1)
Key Terms	217	(1)
Review Questions	217	(1)
Application Exercises	218	(1)
Internet Exercise	218	(1)
Role-Play Exercise	219	(1)
Self-Assessment Exercise	219	(1)
Case 8.1 Helping Employees Who Behave Badly	220	(1)
Case 8.2 Couples Combat	221	(2)
A Life Plan for Effective Human Relations	223	(28)
Achieving Balance in a Chaotic World	224	(1)
Toward a New Definition of Success	225	(4)
The Need for New Models of Success	225	(2)
Loss of Leisure Time	227	(1)
Developing Your Own Life Plan	228	(1)
Toward Right Livelihood	229	(11)
Right Livelihood Is Based on Conscious Choice	229	(1)
Right Livelihood Places Money in a Secondary Position	230	(1)
Right Livelihood Recognizes that Work Is a Vehicle for Personal Growth	231	(1)
Defining Your Relationship with Money	232	(2)
Defining Your Nonfinancial Resources	234	(6)
Developing a Healthy Lifestyle	240	(3)
Guidelines for a Healthy Diet	240	(2)
Improving Your Physical Fitness	242	(1)
Planning for Changes in Your Life	243	(2)
The Power of Habits	243	(2)
The Goal-Setting Process	245	(1)
The Choice Is Yours	245	(6)
Summary	246	(1)
Key Terms	246	(1)
Review Questions	246	(1)
Application Exercises	247	(1)
Role-Play Exercise	248	(1)
Self-Assessment Exercise	248	(1)
Internet Exercise	249	(1)
Case 9.1 Friendships as a Source of Positive Energy	249	(2)
Notes	251	(12)
Credits	263	(4)
Name Index	267	(6)
Subject Index	273