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Human Relations : Principles and Practices,9780618502097

Human Relations : Principles and Practices

by ;
Edition:
6th
ISBN13:

9780618502097

ISBN10:
0618502092
Format:
Paperback
Pub. Date:
1/14/2005
Publisher(s):
Cengage Learning
List Price: $237.66

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Summary

This edition of Human Relations: Principles and Practices continues to focus on the immediate personal application of human relations principles and practices. In addition to incorporating the authors' innovative "Total Person" approach toward the field, the Sixth Edition includes an increased emphasis on issues of diversity, presenting a broad range of characteristics that affect relationships on the job and ways to achieve insight when dealing with a wide-range of people related problems. The updated pedagogy includes strategically placed exercises that encourage teamwork and group problem-solving techniques, first-person advice from respected writers, educators, and business leaders, opening vignettes featuring prominent individuals in real-world situations, and "Career Corner" sections that provide practical solutions to common human relations problems. New! Updated content and featured topics include advice on establishing goals, root causes of negative attitudes, the use of "branding" to achieve greater visibility in a crowded job market; discrimination based on a person\'s religious preference, and new support for the importance of emotional intelligence. "Human Relations in Action" boxes are a mix of "how to" tips and examples from real-world organizations. New subjects include "Jargon Predates Bubble Burst at WorldCom," "Wanted: Employer with Ethics," "Greatest Comeback in Sports\' History," "Avoid Creating a No-Complaint Zone," and "The \'No Win\' Side to the Win/Win Approach." A "student friendly" approach emphasizes practical applications of theory, effective communication, self-development, and strategies that can be used to resolve work/life tensions. Internet application exercises keep students in touch with the world outside the classroom and provide an opportunity to acquire additional information on important topics in each chapter. Supplements: Human Relations Instructors\' Web Site Human Relations Students\' Web Site HM Testing CD-ROM Video Transparencies Instructor\'s Resource Manual with Test Bank

Table of Contents

About the Authors xv
Preface xvii
Introduction to Human Relations
1(26)
The Nature, Purpose, and Importance of Human Relations
3(7)
Human Relations Defined
3(1)
Human Relations in the Age of Information
3(1)
The Importance of Human Relations
4(3)
The Challenge of Human Relations
7(1)
The Influence of the Behavioral Sciences
8(1)
Human Relations and the ``Total Person''
9(1)
The Need for a Supportive Environment
9(1)
The Forces Influencing Behavior at Work
10(4)
Organizational Culture
11(1)
Supervisory-Management Influence
11(1)
Work Group Influence
12(1)
Job Influence
12(1)
Personal Characteristics of the Worker
13(1)
Family Influence
13(1)
The Development of the Human Relations Movement
14(2)
The Impact of the Industrial Revolution
14(1)
Taylor's Scientific Management
14(1)
Mayo's Hawthorne Studies
15(1)
From the Great Depression to the New Millennium
15(1)
Major Themes in Human Relations
16(4)
Communication
16(1)
Self-Awareness
17(1)
Self-Acceptance
18(1)
Motivation
18(1)
Trust
18(1)
Self-Disclosure
19(1)
Conflict Resolution
19(1)
Human Relations: Benefits to You
20(7)
Summary
21(1)
Career Corner
21(1)
Key Terms
22(1)
Review Questions
22(1)
Application Exercises
23(1)
Internet Exercise
23(1)
Role-Play Exercise
24(1)
Case 1.1 Challenges in the New Economy
24(1)
Case 1.2 In Search of Work/Life Balance
25(2)
Improving Interpersonal Communications
27(30)
Advanced Technology's Impact on Communication
28(1)
The Communication Process
29(2)
Impersonal Versus Interpersonal Communication
29(1)
Sender---Message---Receiver
30(1)
Communication Filters
31(7)
Semantics
32(1)
Language and Cultural Barriers
32(2)
Emotions
34(1)
Attitudes
34(1)
Role Expectations
34(1)
Gender-Specific Focus
35(1)
Nonverbal Messages
35(2)
Who Is Responsible for Effective Communication?
37(1)
How to Improve Personal Communication
38(7)
Send Clear Messages
38(1)
Develop Active Listening Skills
38(4)
Use Constructive Self-Disclosure
42(3)
Communicating via Technology
45(12)
Voice Mail
46(1)
E-mail
47(3)
Summary
50(1)
Career Corner
51(1)
Key Terms
51(1)
Review Questions
51(1)
Application Exercises
52(1)
Internet Exercise
53(1)
Role-Play Exercise
53(1)
Self-Assessment Exercise
53(1)
Case 2.1 Cybersurveillance: Big Brother Is Watching!
54(1)
Case 2.2 Reading Nonverbal Cues
55(2)
Building High Self-Esteem
57(26)
The Power of Self-Esteem
58(7)
Self-Esteem = Self-Efficacy + Self-Respect
59(2)
How Self-Esteem Develops
61(4)
Self-Esteem Influences Your Behavior
65(3)
Characteristics of People with Low Self-Esteem
65(1)
Characteristics of People with High Self-Esteem
66(2)
How to Build Self-Esteem
68(7)
Search for the Source of Low Self-Esteem
68(1)
Identify and Accept Your Limitations
68(1)
Take Responsibility for Your Decisions
69(1)
Develop Expertise in Some Area
69(1)
Seek the Support and Guidance of Mentors
70(1)
Set Goals
71(1)
Practice Visualization
72(1)
Use Positive Self-Talk
73(2)
Organizations Can Help
75(8)
Summary
76(1)
Career Corner
77(1)
Key Terms
77(1)
Review Questions
78(1)
Application Exercises
78(1)
Internet Exercise
79(1)
Role-Play Exercise
79(1)
Self-Assessment Exercise
79(1)
Case 3.1 ``Popeye'' Lives On
80(1)
Case 3.2 Find Your Yoda
81(2)
Personal Values Influence Ethical Choices
83(27)
Character, Integrity, and Moral Development
85(1)
How Personal Values Are Formed
86(6)
Identifying Your Core Values
87(1)
Influences That Shape Your Values
88(4)
Avoiding Values Drift
92(1)
Values Conflicts
92(2)
Internal Values Conflicts
93(1)
Values Conflicts with Others
93(1)
Personal Values and Ethical Choices
94(3)
How to Make the Right Ethical Choices
94(3)
Corporate Values and Ethical Choices
97(5)
Corporate Crime
97(1)
How to Prevent Corporate Crime
98(4)
Values and Ethics in International Business
102(8)
Summary
103(1)
Career Corner
104(1)
Key Terms
104(1)
Review Questions
104(1)
Application Exercises
105(1)
Internet Exercise
105(1)
Role-Play Exercise
106(1)
Self-Assessment Exercise
106(1)
Case 4.1 Character Counts as Much as Credentials
107(1)
Case 4.2 To Get to the Bottom of the Scandal, Go to the Top
108(2)
Attitudes Can Shape Your Life
110(25)
Attitudes Can Be Learned
112(3)
Root Causes of Negative Attitudes
113(1)
The Powerful Influence of Attitudes
114(1)
The Age of Information Mandates Attitude Changes
114(1)
How Attitudes Are Formed
115(3)
Socialization
115(1)
Peer and Reference Groups
115(1)
Rewards and Punishment
116(1)
Role Model Identification
116(1)
Cultural Influences
117(1)
Attitudes Valued by Employers
118(3)
Self-Motivation
119(1)
Openness to Change
120(1)
Team Spirit
120(1)
Health Consciousness
120(1)
Appreciation of Coworker Diversity
120(1)
Honesty
121(1)
How to Change Attitudes
121(6)
Changing Your Own Attitude
122(3)
Helping Others Change Their Attitudes
125(2)
Organizations' Efforts Toward Improving Employees' Attitudes
127(1)
A Final Word
128(7)
Summary
128(1)
Career Corner
129(1)
Key Terms
129(1)
Review Questions
130(1)
Application Exercises
130(1)
Internet Exercise
131(1)
Role-Play Exercise
131(1)
Self-Assessment Exercise
131(1)
Case 5.1 Where Is My Stability?
132(1)
Case 5.2 Life Is Good at the Pike Place Fish Market
133(2)
Developing a Professional Presence
135(24)
Professional Presence --- An Introduction
136(4)
Professional Presence --- A Definition
136(1)
The Importance of Making a Good First Impression
137(2)
Cultural Influence
139(1)
The Image You Project
140(19)
Surface Language
141(1)
Selecting Your Career Apparel
142(1)
Wardrobe Engineering
143(1)
The Business Casual Look
144(1)
Your Facial Expression
145(1)
Your Entrance and Carriage
146(1)
Your Voice
146(1)
Your Handshake
147(1)
Etiquette for a Changing World
147(3)
Incivility -- The Ultimate Career Killer
150(1)
Professional Presence at the Job Interview
151(1)
Summary
152(1)
Career Corner
152(1)
Key Terms
153(1)
Review Questions
153(1)
Application Exercises
154(1)
Internet Exercise
154(1)
Role-Play Exercise
155(1)
Self-Assessment Exercise
155(1)
Case 6.1 The Importance of Class
156(1)
Case 6.2 Do You Want to Be Your Own Brand?
157(2)
Valuing Work Force Diversity
159(31)
Work Force Diversity --- A Definition
160(2)
Dimensions of Diversity
161(1)
Prejudiced Attitudes
162(4)
How Prejudicial Attitudes are Formed and Retained
164(2)
The Many Forms of Discrimination
166(8)
Gender
166(1)
Age
167(1)
Race
168(1)
Religion
169(1)
Disability
170(1)
Sexual Orientation
170(2)
Subtle Forms of Discrimination
172(1)
What Can You Do?
173(1)
The Issue of Valuing Diversity
174(2)
The Economics of Valuing Diversity
174(2)
Managing Diversity
176(4)
What Individuals Can Do
176(1)
What Organizations Can Do
177(3)
Affirmative Action: Yesterday and Today
180(10)
Summary
183(1)
Career Corner
183(1)
Key Terms
184(1)
Review Questions
184(1)
Application Exercises
184(1)
Internet Exercise
185(1)
Role-Play Exercise
186(1)
Self-Assessment Exercise
186(1)
Case 7.1 Quality Education Through Enhanced Diversity
187(1)
Case 7.2 Xenophobia: Fear of Foreigners
188(2)
Resolving Conflict and Achieving Emotional Balance
190(33)
A New View of Conflict
191(2)
The Cost of Conflict
192(1)
Finding the Root Causes of Conflict
193(5)
Resolving Conflict Assertively
195(2)
How to Become More Assertive
197(1)
Learn to Negotiate Effectively
198(3)
Think Win/Win
198(1)
Beware of Defensive Behaviors
199(1)
Know That Negotiating Styles Vary
200(1)
Conflict Resolution Process
201(3)
Step One: Decide Whether You Have a Misunderstanding or a True Disagreement
202(1)
Step Two: Define the Problem and Collect the Facts
202(1)
Step Three: Clarify Perceptions
203(1)
Step Four: Generate Options for Mutual Gain
204(1)
Step Five: Implement Options with Integrity
204(1)
Achieving Emotional Balance
204(4)
Achieving Emotional Balance --- A Daily Challenge
205(1)
Emotional Intelligence
205(1)
Emotional Expression
206(1)
The Emotional Factor at Work
207(1)
Factors That Influence Our Emotions
208(2)
Temperament
209(1)
Unconscious Influences
209(1)
Cultural Conditioning
210(1)
Coping with Your Anger and the Anger of Others
210(4)
Managing Your Anger
210(1)
Effective Ways to Express Your Anger
211(2)
How to Handle Other People's Anger
213(1)
Strategies for Achieving Emotional Control
214(9)
Identifying Your Emotional Patterns
214(1)
Fine-Tuning Your Emotional Style
215(1)
Summary
216(1)
Career Corner
217(1)
Key Terms
217(1)
Review Questions
217(1)
Application Exercises
218(1)
Internet Exercise
218(1)
Role-Play Exercise
219(1)
Self-Assessment Exercise
219(1)
Case 8.1 Helping Employees Who Behave Badly
220(1)
Case 8.2 Couples Combat
221(2)
A Life Plan for Effective Human Relations
223(28)
Achieving Balance in a Chaotic World
224(1)
Toward a New Definition of Success
225(4)
The Need for New Models of Success
225(2)
Loss of Leisure Time
227(1)
Developing Your Own Life Plan
228(1)
Toward Right Livelihood
229(11)
Right Livelihood Is Based on Conscious Choice
229(1)
Right Livelihood Places Money in a Secondary Position
230(1)
Right Livelihood Recognizes that Work Is a Vehicle for Personal Growth
231(1)
Defining Your Relationship with Money
232(2)
Defining Your Nonfinancial Resources
234(6)
Developing a Healthy Lifestyle
240(3)
Guidelines for a Healthy Diet
240(2)
Improving Your Physical Fitness
242(1)
Planning for Changes in Your Life
243(2)
The Power of Habits
243(2)
The Goal-Setting Process
245(1)
The Choice Is Yours
245(6)
Summary
246(1)
Key Terms
246(1)
Review Questions
246(1)
Application Exercises
247(1)
Role-Play Exercise
248(1)
Self-Assessment Exercise
248(1)
Internet Exercise
249(1)
Case 9.1 Friendships as a Source of Positive Energy
249(2)
Notes 251(12)
Credits 263(4)
Name Index 267(6)
Subject Index 273


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