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Human Relations: Strategies for Success 5e by Lowell Lamberton and Leslie Minor will help you prepare for this changing world. This text covers time-tested, research-based social science and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory. More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.
Their commitment to the creation of a book that is at once interesting to read, motivating to study, and relevant to a wide variety has been the driving force behind Human Relations: Strategies for Success.
Table of Contents
Part One: Human Relations and You
Chapter 1: Human Relations: A Background
Chapter 2: Self-Concept and Self-Esteem in Human Relations
Chapter 3: Self-Awareness and Self-Disclosure
Chapter 4: Attitudes and Values in Human Relations
Chapter 5: Motivation: Increasing Productivity
Part Two: Human Relations in Groups
Chapter 6: Communication and Human Relations
Chapter 7: People, Groups, and Teams
Chapter 8: Achieving Emotional Control
Part Three: Building Your Human Relations Skills
Chapter 9: Individual and Organizational Change
Chapter 10: Creativity and Human Relations
Chapter 11: Conflict Management
Chapter 12: Stress and Stress Management
Chapter 13: Your External and Internal Customers
Part Four: Thriving in a Changing World
Chapter 14: Human Relations in a World of Diversity
Chapter 15: Business Ethics and Social Responsibility
Chapter 16: Maintaining Workplace Health and Success