Human Resource Management (with InfoTrac)

by MATHIS/JACKSON

Edition:

11th

ISBN13:

9780324289589

ISBN10:

0324289588

Format:

Hardcover

Pub. Date:

12/21/2004

Publisher(s):

SOUTH-WESTERN COLLEGE PUBLISHING

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Summary

HUMAN RESOURCE MANAGEMENT by Mathis and Jackson is viewed as a highly authoritative, current, and reliable textbook. In this new edition, the authors have taken great care to ensure that the elements that make this book successful are still the foundation in the new edition. However, they realize that HR is a dynamic field and that transformation is occurring HR. In the 11th edition, the authors discuss factors that are driving change in HR Management and how HR is being shaped by many factors such as Technology and Globalization. The authors of this book have excellent professional reputations and are well-connected with the Society for Human Resource Management. Now in its 11th edition, Bob Mathis and John Jackson have written an extremely successful human resource management book that is suitable for learners who will eventually work as HR generalists and managers, business students who are not HR majors, and current HR professionals, especially those who are preparing for their professional certification. This text is widely used in preparation for professional examinations (PHR, SPHR) given by the highly regarded Human Resource Certification Institute, a part of SHRM. Human Resource Management is a highly regarded book written by authors who are well known and extremely knowledgeable in their field.

SECTION 1 NATURE OF HUMAN RESOURCE MANAGEMENT

(94)

Changing Nature of Human Resource Management

(30)

HR Headline What Do HR Managers Do?

(1)

Nature of Human Resource Management

(4)

HR Activities

(1)

HR in Organizations

(2)

Management of Human Capital in Organizations

(1)

Human Capital and HR

(1)

Human Resources as a Core Competency

(1)

HR Management Challenges

(1)

HR Globally The Costs of International Outsourcing

(4)

Globalization of Business

(1)

Economic and Technological Changes

(2)

Workforce Demographics and Diversity

(1)

Organizational Cost Pressures and Restructuring

(1)

HR Management Roles

(4)

Administrative Role of HR

(1)

Operational and Employee Advocate Role for HR

(1)

Strategic Role for HR

(1)

HR Perspective Research on HR as a Strategic Partner

(1)

HR Technology

(1)

Purposes of an HRMS

(1)

Technology Transforming HR Price Law Group

(1)

Uses of an HRMS

(1)

Ethics and HR Management

(2)

Ethics and Global Differences

(1)

HR's Role in Organizational Ethics

(1)

HR Perspective How UPS Delivers Ethics and Corporate Integrity

(1)

Ethical Behavior and Organizational Culture

(1)

HR Management Competencies and Careers

(4)

HR Competencies

(1)

HR Management as a Career Field

(1)

HR Professionalism and Certification

(2)

Summary

(1)

Review and Application Questions

(1)

Learning Review

(1)

Case: HR Contributes at SYSCO

(1)

Supplemental Case: Phillips Furniture

(1)

Notes

(2)

Strategic HR Management and Planning

(34)

HR Headline Measurement of HR Is Crucial to Strategic Success

(1)

Nature of Strategic HR Management

(1)

Linkage of Organizational and HR Strategies

(1)

Global Competitiveness and Strategic HR

(4)

Types of Global Organizations

(1)

Global Legal and Political Factors

(1)

Global Cultural Factors

(2)

Global Economic Factors

(1)

Organizational Effectiveness and Strategic HR Management

(3)

Organizational Productivity and HR Efforts

(1)

Organizational Effectiveness and Financial Contributions of HR

(1)

HR Perspective Research on HR Practices and Business Unit Performance

(1)

Customer Service and Quality Linked to HR Strategies

(1)

Organizational Culture and Organizational Effectiveness

(1)

Human Resource Planning

(4)

Purpose of Strategic HR Planning

(1)

HR Planning Responsibilities

(1)

Small Businesses and HR Planning

(1)

HR Planning Process

(1)

Scanning the External Environment

(1)

Government Influences

Economic Conditions

(1)

Geographic and Competitive Concerns

(1)

Workforce Composition

(1)

Assessing the Internal Workforce

(1)

Jobs and Skills Audit

(1)

Organizational Capabilities Inventory

(1)

Forecasting HR Supply and Demand

(3)

Forecasting Methods

(1)

Forecasting Periods

(1)

Forecasting the Demand for Human Resources

(1)

Forecasting the Supply of Human Resources

(1)

Developing and Using a Strategic HR Plan

(1)

Succession Planning

(1)

HR Perspective U.S. Government Agencies Face Workforce Retirements

(4)

Managing a Human Resources Surplus

(2)

Outplacement Services

(1)

HR Planning in Mergers and Acquisitions

(2)

Measuring HR Effectiveness Using HR Metrics

(1)

Developing and Using HR Metrics

(1)

Technology Transforming HR The Yellow Corporation and Boston Coach

(3)

Measures of Strategic HR Effectiveness

(1)

HR Measurement and Benchmarking

(1)

HR Audit

(1)

Summary

(1)

Review and Application Questions

(1)

Learning Review

(1)

Case: Xerox Focuses on HR

(1)

Supplemental Case: Where Do You Find the Bodies?

(1)

Notes

(2)

Organization/Individual Relations and Retention

(29)

HR Headline Myths About Retaining Employees

(1)

Individual/Organizational Relationships

(1)

The Psychological Contract

(1)

Job Satisfaction, Loyalty, and Commitment

(2)

Loyalty and Organizational Commitment

(1)

Employee Absenteeism

(2)

Types of Absenteeism

(1)

Controlling Absenteeism

(1)

Employee Turnover

(1)

HR Globally Turnover in India's Call Centers

(1)

Types of Turnover

(1)

HR Metrics Measuring Absenteeism and Turnover

(3)

Measuring Absenteeism

(1)

Measuring Turnover

(2)

Individual Employee Performance

(2)

Individual Performance Factors

(1)

Individual Motivation

(1)

Management Implications for Motivating Individual Performance

(1)

Retention of Human Resources

(1)

Why People Stay or Leave

(1)

Drivers of Retention

(2)

Characteristics of the Employer and Retention

(2)

HR Perspective Research on the ``100 Best Companies to Work For''

(4)

Job Design/Work and Retention

(2)

Career Opportunities and Retention

(1)

Rewards and Retention

(1)

Technology Transforming HR Retention and Technology

(1)

Employee Relationships and Retention

(1)

Managing Retention

(2)

Retention Measurement and Assessment

(1)

HR Practice Conducting Exit Interviews

(1)

Determining Retention Management Action

(1)

Retention Evaluation and Follow-Up

(1)

Summary

(1)

Review and Application Questions

(1)

Learning Review

(1)

Case: Alegent Health

(1)

Supplemental Case: The Clothing Store

(1)

Notes

(2)

SECTION 2 STAFFING THE ORGANIZATION

(166)

Legal Framework of Equal Employment

(32)

HR Headline Mitsubishi Believes in EEO -- NOW

(1)

Equal Employment Opportunity Concepts

(1)

HR Globally The Human Rights Act in the United Kingdom

(1)

Major Equal Employment Laws

(6)

Civil Rights Act of 1964, Title VII

101

(2)

Civil Rights Act of 1991

103

(1)

Executive Orders 11246, 11375, and 11478

104

(1)

Laws on Sex/Gender Discrimination

104

(1)

HR Perspective Wal-Mart and Gender Discrimination Complaints

105

(4)

Americans with Disabilities Act (ADA)

106

(2)

Age Discrimination in Employment Act (ADEA)

108

(1)

HR Practice ADA and the Employment Process

109

(6)

Immigration Reform and Control Acts (IRCA)

110

(1)

Other Discrimination Laws and Regulations

110

(3)

Pre-employment Inquiries

113

(2)

EEO Enforcement

115

(1)

Equal Employment Opportunity Commission (EEOC)

115

(1)

Office of Federal Contract Compliance Programs (OFCCP)

115

(1)

State and Local Agencies

115

(1)

Evolving Nature of EEO Enforcement

115

(1)

Uniform Guidelines on Employee Selection Procedures

115

(3)

``No Disparate Impact'' Approach

115

(2)

Job-Related Validation Approach

117

(1)

Validity and Equal Employment

118

(3)

Criterion-Related Validity

119

(2)

EEO Compliance

121

(2)

EEO Policy Statement

121

(1)

EEO Records

121

(1)

EEOC Compliance Investigation Process

122

(1)

Summary

123

(1)

Review and Application Questions

124

(1)

Learning Review

124

(1)

Case: Diversity in Three Forms

125

(1)

Supplemental Case: Keep on Trucking

125

(1)

Notes

126

(2)

Managing Equal Employment and Diversity

128

(30)

HR Headline Diversity Backlash!

129

(1)

Race, National Origin, and Citizenship Issues

130

(1)

Racial/Ethnic Demographics

130

(1)

HR Perspective EEOC Sees Rise in Complaints of Color Bias

131

(1)

Affirmative Action

131

(1)

HR Perspective Affirmative Action Is Still Needed

132

(1)

HR Perspective Affirmative Action Is No Longer Needed

133

(4)

Requirements for Immigrants and Foreign-Born Workers

135

(1)

Language Issues and EEO

136

(1)

Racial/Ethnic Harassment

137

(1)

Sex/Gender Issues

137

(4)

Sex Discrimination

138

(3)

HR Perspective Research on the Glass Ceiling

141

(1)

Individuals with Differing Sexual Orientations

141

(1)

Sexual Harassment and Workplace Relationships

142

(1)

Consensual Relationships and Romance at Work

142

(1)

Technology Transforming HR Electronic Sexual Harassment

143

(1)

Nature of Sexual Harassment

143

(1)

Legal Standards on Sexual Harassment

144

(1)

Age Issues and EEO

144

(2)

Job Opportunities and Older Employees

146

(1)

Individuals with Disabilities in the Workforce

146

(2)

Reasonable Accommodations

147

(1)

Individuals with Life-Threatening Illnesses

148

(1)

Religion and Spirituality in Workplaces

148

(1)

HR Perspective Ethics, Disability, and Expensive Health Insurance

149

(1)

Managing Religious Diversity in Workplaces

149

(1)

Managing Diversity

150

(3)

Diversity: The Business Case

151

(1)

Diversity Management Programs and Activities

152

(1)

Diversity Training

153

(1)

Components of Traditional Diversity Training

153

(1)

Effects of Diversity Training

153

(1)

Backlash Against Diversity Efforts

154

(1)

Summary

154

(1)

Review and Application Questions

155

(1)

Learning Review

155

(1)

Case: Construction Industry Confronts Diversity

155

(1)

Supplemental Case: Discrimination?

156

(1)

Notes

156

(2)

Jobs and Job Analysis

158

(34)

HR Headline Dramatic Changes Occurring in Work and Jobs

159

(1)

Changing Nature of Work and HR Management

160

(3)

Workflow Analysis

161

(1)

Business Process Re-engineering

162

(1)

Importance of Job Design

163

(5)

Nature of Job Design

164

(1)

Characteristics of Jobs

164

(2)

Consequences of Job Design

166

(1)

Using Teams in Jobs

166

(1)

Advantages and Disadvantages of Team Jobs

167

(1)

Job Design, Work Schedules, and Telework

168

(1)

Work Schedules

168

(1)

Technology Transforming HR On-line Bidding for Work Schedules

169

(2)

Telework

170

(1)

Nature of Job Analysis

171

(2)

Task-Based Job Analysis

172

(1)

Competency-Based Job Analysis

172

(1)

HR Perspective Competencies Needed in Hotels

173

(2)

Choosing a Job Analysis Approach

173

(1)

Job Analysis Responsibilities

174

(1)

Stages in the Job Analysis Process

175

(2)

Planning the Job Analysis

175

(1)

Preparing for and Introducing the Job Analysis

176

(1)

Conducting the Job Analysis

176

(1)

Developing Job Descriptions and Job Specifications

176

(1)

Maintaining and Updating Job Descriptions and Job Specifications

177

(1)

Job Analysis Methods

177

(3)

Observation

177

(1)

Interviewing

177

(1)

Questionnaires

178

(1)

Computerized Systems

179

(1)

Job Analysis and the U.S. Department of Labor

179

(1)

Combination Methods

180

(1)

Behavioral Aspects of Job Analysis

180

(1)

``Inflation'' of Jobs and Job Titles

180

(1)

Employee and Managerial Anxieties

180

(1)

HR Globally Japanese Job Titles and Global Competitiveness

181

(1)

Current Incumbent Emphasis

182

(1)

Legal Aspects of Job Analysis

182

(1)

Job Analysis and the Americans with Disabilities Act (ADA)

182

(1)

Job Analysis and Wage/Hour Regulations

183

(1)

Job Descriptions and Job Specifications

183

(2)

Performance Standards

184

(1)

HR Practice Writing Job Descriptions

185

(2)

Job Specifications

185

(1)

Job Description Components

185

(2)

Summary

187

(1)

Review and Application Questions

188

(1)

Learning Review

188

(1)

Case: Jobs and Work at R.R. Donnelly

188

(1)

Supplemental Case: The Reluctant Receptionist

189

(1)

Notes

189

(3)

Recruiting in Labor Markets

192

(32)

HR Headline Employment ``Branding'' Can Help Recruiting

193

(1)

Strategic Approach to Recruiting

194

(1)

Labor Markets

195

(4)

Labor Market Components

196

(1)

Labor Markets and Recruiting

197

(2)

Unemployment Rate and Labor Markets

199

(1)

Strategic Recruiting Decisions

199

(5)

Organization-Based vs. Outsourced Recruiting

199

(1)

Recruiting Presence and Image

200

(1)

Training of Recruiters

201

(1)

Regular vs. Flexible Staffing

201

(1)

Recruiting and Diversity Considerations

202

(2)

HR Perspective Research on Diversity in Recruiting Ads

204

(1)

Recruiting Source Choices: Internal vs. External

204

(1)

Internal Recruiting

205

(2)

Internal Recruiting Processes

205

(2)

Technology Transforming HR Automated Job Posting

207

(2)

Employee-Focused Recruiting

207

(2)

External Recruiting Sources

209

(1)

College and University Recruiting

209

(1)

HR Practice Making Internships Work

210

(4)

School Recruiting

210

(1)

Labor Unions

211

(1)

Employment Agencies and Headhunters

211

(1)

Competitive Sources

212

(1)

Media Sources

212

(1)

Job Fairs and Special Events

213

(1)

Creative Recruiting Methods

213

(1)

Internet Recruiting

214

(1)

Global Internet Recruiting

214

(1)

E-Recruiting Methods

214

(1)

HR Practice Effective Recruiting Through a Company Web Site

215

(2)

Advantages of Internet Recruiting

216

(1)

Disadvantages of Internet Recruiting

216

(1)

Legal Issues in Internet Recruiting

216

(1)

Recruiting Evaluation and Metrics

217

(3)

Evaluating Recruiting Quantity and Quality

217

(1)

Evaluating the Time Required to Fill Openings

217

(1)

Evaluating the Cost of Recruiting

218

(1)

Evaluating Recruiting Satisfaction

218

(1)

General Recruiting Process Metrics

218

(2)

Increasing Recruiting Effectiveness

220

(1)

Summary

220

(1)

Review and Application Questions

221

(1)

Learning Review

221

(1)

Case: Enterprise Recruiting

222

(1)

Supplemental Case: Northwest State College

222

(1)

Notes

223

(1)

Selecting Human Resources

224

(37)

HR Headline Pre-employment Testing Cuts Turnover

225

(1)

Selection and Placement

226

(3)

Selection Responsibilities

226

(1)

Placement

226

(1)

Criteria, Predictors, and Job Performance

227

(2)

Combining Predictors

229

(1)

The Selection Process

229

(3)

Legal Concerns in the Selection Process

229

(2)

Applicant Job Interest

231

(1)

Pre-employment Screening

231

(1)

HR Perspective Research on Salespeople and Realistic Job Previews

232

(4)

Application Forms

233

(3)

Selection Testing

236

(4)

Ability Tests

236

(2)

Personality Tests

238

(1)

Honesty/Integrity Tests

239

(1)

Controversial and Questionable Tests

240

(1)

Legal Concerns and Selection Testing

240

(1)

Selection Interviewing

240

(7)

Reliability and Validity of Interviews

241

(1)

Structured Interviews

241

(3)

Less-Structured Interviews

244

(1)

Stress Interview

244

(1)

Who Does Interviews?

244

(1)

Effective Interviewing

245

(2)

HR Perspective Job Interview Tales

247

(2)

Problems in the Interview

248

(1)

Technology Transforming HR Web-Based Background Checks

249

(1)

Background Investigation

249

(4)

Sources of Background Information

250

(1)

Reference-Checking Methods

250

(1)

Legal Constraints on Background Investigations

251

(1)

Medical Examinations and Inquiries

252

(1)

Making the Job Offer

253

(1)

Staffing Global Assignments

253

(2)

Types of Global Employees

253

(1)

Selection Process for Global Assignments

254

(1)

Legal Issues in Selecting Global Employees

254

(1)

Summary

255

(1)

Review and Application Questions

256

(1)

Learning Review

256

(1)

Case: Hiring Public Employees More Quickly

257

(1)

Supplemental Case: Selecting a Programmer

257

(1)

Notes

258

(3)

SECTION 3 TRAINING AND DEVELOPING HUMAN RESOURCES

261

(100)

Training Human Resources

262

(32)

HR Headline Does Training Get the Respect It Deserves?

263

(1)

Nature of Training

264

(3)

New Context of Training

264

(2)

Performance Consulting

266

(1)

Chief Learning Officers (CLOs)

267

(1)

Training and Organizational Strategy

267

(2)

Benefits of Strategic Training

268

(1)

Training and Global Strategies

268

(1)

Developing Strategic Training Plans

269

(1)

Training Process

269

(1)

Training Needs Assessment

270

(2)

Analyzing Training Needs

270

(1)

Establishing Training Objectives and Priorities

271

(1)

Training Design

272

(4)

Learner Readiness

272

(1)

Learning Styles

273

(2)

Transfer of Training

275

(1)

Training Categories

275

(1)

HR Practice Effective New Employee Orientation

276

(2)

Legal Issues and Training

277

(1)

Training Delivery

278

(3)

Internal Training

278

(1)

External Training

279

(2)

Technology Transforming HR Examples of E-Learning Programs

281

(4)

E-Learning: On-line Training

281

(2)

Training Approaches

283

(2)

Training Evaluation

285

(3)

Levels of Evaluation

285

(1)

Training Evaluation Metrics

286

(1)

Training Evaluation Designs

287

(1)

Training for Global Assignments

288

(1)

Intercultural Competence Training

288

(1)

Summary

289

(1)

Review and Application Questions

290

(1)

Learning Review

290

(1)

Case: Hotels Link Training and Customer Service

291

(1)

Supplemental Case: The New Payroll Clerk

292

(1)

Notes

292

(2)

Careers and HR Development

294

(32)

HR Headline Developing Leaders Is a Challenge

295

(1)

Careers and Career Planning

296

(7)

Evolution of Careers

296

(1)

Career Planning Perspectives

297

(1)

Organization-Centered Career Planning

297

(1)

Individual-Centered Career Planning

298

(1)

How People Choose Careers

299

(1)

General Career Progression

300

(1)

Career Transitions and HR

301

(1)

Global Career Development

301

(1)

Late-Career/Retirement Issues

302

(1)

Women and Careers

303

(1)

Special Career Issues for Organizations and Individuals

303

(3)

Career Plateaus

304

(1)

Technical and Professional Workers

304

(1)

Dual-Career Couples

305

(1)

Developing Human Resources

306

(4)

``Make or Buy''?

308

(1)

Developing Specific Capabilities/Competencies

308

(1)

Lifelong Learning

309

(1)

Re-development

309

(1)

Company Web Sites and Career Development

309

(1)

Development Needs Analysis

310

(1)

Assessment Centers

310

(1)

Psychological Testing

311

(1)

Performance Appraisals

311

(1)

Succession Planning

311

(2)

Succession in Small and Closely Held Organizations

311

(1)

Succession Planning Process

312

(1)

HR Perspective Succession Planning Is Booming

313

(1)

Choosing a Development Approach

313

(4)

Job-Site Development Approaches

313

(3)

Off-Site Development Approaches

316

(1)

Management Development

317

(5)

Management Development Methods

318

(3)

Problems with Management Development Efforts

321

(1)

Summary

322

(1)

Review and Application Questions

322

(1)

Learning Review

322

(1)

Case: Henrico County, Virginia, and Succession Issues

323

(1)

Supplemental Case: Developed Today, Gone Tomorrow

324

(1)

Notes

324

(2)

Performance Management and Appraisal

326

(35)

HR Headline Performance Appraisals---Necessary but Not Popular

327

(1)

Nature of Performance Management

328

(1)

Difference Between Performance Management and Performance Appraisals

329

(1)

Performance-Focused Organizational Culture

329

(2)

Executive Commitment to Performance Management

330

(1)

HR Globally Cultural Differences in Performance Management

331

(1)

Identifying and Measuring Employee Performance

331

(3)

Types of Performance Information

332

(1)

Relevance of Performance Criteria

333

(1)

Performance Standards

333

(1)

Legal and Effective Performance Appraisal Processes

334

(3)

Legal Concerns and Performance Appraisals

334

(1)

Uses of Performance Appraisals

335

(2)

Technology Transforming HR Implementing an E-System for Appraising Performance

337

(2)

Decisions About Performance Appraisal Process

337

(2)

Who Conducts Appraisals?

339

(4)

Supervisory Rating of Subordinates

339

(1)

Employee Rating of Managers

339

(1)

Team/Peer Rating

340

(1)

Self-Rating

341

(1)

Outsider Rating

341

(1)

Multisource/360° Feedback

342

(1)

Methods for Appraising Performance

343

(3)

Category Scaling Methods

343

(3)

HR Perspective I'm Rated a 4; Why Not a 5?

346

(5)

Comparative Methods

347

(2)

Narrative Methods

349

(1)

Management by Objectives (MBO)

350

(1)

Combinations of Methods

350

(1)

HR Perspective Research on Performance Raters and Performance Appraisals

351

(1)

Training of Managers and Employees

351

(3)

Rater Errors

352

(2)

Appraisal Feedback

354

(2)

Appraisal Interview

354

(1)

Feedback as a System

355

(1)

Reactions of Managers

355

(1)

HR Practice Lessons from Two Different Performances: A Supervisor's Story

356

(1)

Reactions of Appraised Employees

356

(1)

Effective Performance Management

356

(1)

Summary

357

(1)

Review and Application Questions

357

(1)

Learning Review

358

(1)

Case: Performance Management Improvements for Bristol-Myers Squibb

358

(1)

Supplemental Case: Unequal/Equal Supervisors

359

(1)

Notes

359

(2)

SECTION 4 COMPENSATING HUMAN RESOURCES

361

(96)

Compensation Strategies and Practices

362

(36)

HR Headline Compensation Strategies Differ at Costco and Wal-Mart

363

(1)

Nature of Compensation

364

(2)

Types of Compensation

364

(1)

Compensation Responsibilities

365

(1)

Technology Transforming HR Plastic Paychecks

366

(1)

Strategic Compensation

366

(3)

Compensation Philosophies

366

(2)

Compensation Approaches

368

(1)

HR Metrics and Compensation

369

(1)

Compensation System Design Issues

369

(4)

Global Compensation Issues

369

(2)

Market Competitiveness and Compensation

371

(2)

HR Perspective Research on Pay Levels, Pay Structures, and Organizational Performance

373

(3)

Competency-Based Pay

373

(1)

Individual vs. Team Rewards

374

(1)

Compensation Fairness

374

(2)

Legal Constraints on Pay Systems

376

(4)

Fair Labor Standards Act (FLSA)

376

(3)

Independent Contractor Regulations

379

(1)

Acts Affecting Government Contractors

379

(1)

Legislation on Equal Pay and Pay Equity

380

(1)

State and Local Laws

380

(1)

Garnishment Laws

380

(1)

Development of a Base Pay System

380

(6)

Valuing Jobs with Job Evaluation Methods

382

(1)

Valuing Jobs Using Market Pricing

383

(1)

Pay Surveys

384

(2)

HR Practice Questions About Internet Pay Survey Data

386

(1)

Pay Structures

386

(5)

Pay Grades

387

(1)

Pay Ranges

388

(2)

Individual Pay

390

(1)

Determining Pay Increases

391

(2)

Pay Adjustment Matrix

391

(1)

Seniority

392

(1)

Cost-of-Living Adjustments (COLAs)

392

(1)

Lump-Sum Increases (LSIs)

392

(1)

Summary

393

(1)

Review and Application Questions

394

(1)

Learning Review

394

(1)

Case: Compensation Changes at JC Penney

395

(1)

Supplemental Case: Scientific Turmoil

395

(1)

Notes

396

(2)

Variable Pay and Executive Compensation

398

(26)

HR Headline Pay-for-Performance Plans

399

(1)

Variable Pay: Incentives for Performance

400

(2)

Developing Successful Pay-for-Performance Plans

400

(2)

HR Perspective Incentives and Motivation Research

402

(2)

Measuring the Success of Variable Pay Plans

402

(1)

Successes and Failures of Variable Pay Plans

403

(1)

Types of Variable Pay

403

(1)

Individual Incentives

404

(3)

Piece-Rate Systems

404

(1)

Bonuses

405

(1)

Special Incentive Programs

405

(2)

HR Perspective Ethical Concerns and Sales Compensation

407

(1)

Sales Compensation

407

(1)

Types of Sales Compensation Plans

407

(1)

Technology Transforming HR Enterprise Incentive Management Systems

408

(2)

Sales Compensation Challenges

408

(2)

Group/Team Incentives

410

(3)

Design of Group/Team Incentive Plans

410

(1)

Problems with Group/Team Incentives

411

(1)

Successes and Failures of Group/Team Incentives

411

(1)

Types of Group/Team Incentives

412

(1)

HR Perspective Successful Goalsharing Plans

413

(1)

Organizational Incentives

413

(2)

Profit Sharing

414

(1)

Employee Stock Plans

415

(1)

Executive Compensation

415

(3)

Global Executive Compensation

416

(1)

Elements of Executive Compensation

416

(2)

HR Perspective Is Any Executive Worth Over $50 Million a Year?

418

(2)

``Reasonableness'' of Executive Compensation

418

(2)

Summary

420

(1)

Review and Application Questions

421

(1)

Learning Review

421

(1)

Case: Incentive Plans for Fun and Travel

421

(1)

Supplemental Case: ``Cash Is Good, Card Is Bad''

422

(1)

Notes

422

(2)

Managing Employee Benefits

424

(33)

HR Headline Employers and Employees Face Escalating Benefits Costs

425

(1)

Strategic Perspectives on Benefits

426

(2)

Benefits as Competitive Advantage

427

(1)

Benefits and Workforce Attraction/Retention

427

(1)

HR Globally Benefits Around the World

428

(2)

Benefits Design

428

(1)

Benefits Cost Control and Measurement

429

(1)

Types of Benefits

430

(1)

Government-Mandated Benefits

430

(1)

Voluntary Benefits

430

(1)

Security Benefits

431

(2)

Workers' Compensation

431

(1)

Unemployment Compensation

432

(1)

Severance Pay

432

(1)

Retirement Benefits

433

(5)

Retirement Benefits and Age Discrimination

433

(1)

Social Security

434

(1)

Pension Plans

434

(3)

Individual Retirement Options

437

(1)

Health-Care Benefits

438

(3)

Increases in Health Benefits Costs

438

(1)

Controlling Health-Care Benefits Costs

439

(2)

HR Perspective Research on Satisfaction with Health Benefits

441

(2)

Employee Reactions to Cost-Control Efforts

442

(1)

Health-Care Legislation

442

(1)

Flexible Spending Accounts

443

(1)

Financial Benefits

443

(2)

Financial Services

443

(1)

Relocation Assistance

444

(1)

Insurance Benefits

444

(1)

Educational Assistance

444

(1)

Family-Oriented Benefits

445

(3)

Family and Medical Leave Act (FMLA)

445

(2)

Family-Care Benefits

447

(1)

Measuring the Effectiveness of Family Benefits

447

(1)

Benefits for Domestic Partners

448

(1)

Time-Off Benefits

448

(2)

Holiday Pay

448

(1)

Vacation Pay

449

(1)

Leaves of Absence

449

(1)

Paid-Time-Off (PTO) Plans

450

(1)

Miscellaneous Benefits

450

(1)

Social and Recreational Benefits

450

(1)

Unique Benefits Offered

451

(1)

Benefits Administration

451

(1)

Benefits Communication

451

(1)

Technology Transforming HR On-line Benefits

452

(1)

HR Technology and Benefits

452

(1)

Flexible Benefits

452

(1)

Summary

453

(1)

Review and Application Questions

454

(1)

Learning Review

454

(1)

Case: Delivering Benefits

454

(1)

Supplemental Case: Benefitting Connie

455

(1)

Notes

455

(2)

SECTION 5 EMPLOYEE RELATIONS

457

(98)

Health, Safety, and Security

458

(34)

HR Headline World-Class Safety in a Small Company

459

(1)

Health, Safety, and Security

460

(2)

Nature of Health, Safety, and Security

460

(1)

Health, Safety, and Security Responsibilities

460

(1)

Current State of Health, Safety, and Security

461

(1)

HR Perspective Research on the Self-Employed and Accidents

462

(1)

Legal Requirements for Safety and Health

462

(2)

Workers' Compensation

462

(1)

Americans with Disabilities Act and Safety Issues

463

(1)

Child Labor Laws

463

(1)

Occupational Safety and Health Act

464

(4)

OSHA Enforcement Standards

465

(2)

Ergonomics and OSHA

467

(1)

HR Perspective Nursing Homes and Ergonomics

468

(5)

Work Assignments and OSHA

468

(1)

OSHA Recordkeeping Requirements

469

(1)

OSHA Inspections

469

(3)

Critique of OSHA Inspection Efforts

472

(1)

Safety Management

473

(3)

Organizational Commitment and a Safety Culture

473

(1)

Safety Policies, Discipline, and Recordkeeping

474

(1)

Safety Training and Communication

475

(1)

Safety Committees

475

(1)

Inspection, Investigation, and Evaluation

475

(1)

Employee Health

476

(5)

Workplace Health Issues

477

(3)

Health Promotion

480

(1)

Technology Transforming HR On-Line Health?

481

(1)

Security Concerns at Work

482

(4)

Workplace Violence

482

(3)

Security Management

485

(1)

Employee Screening and Selection

485

(1)

Security Personnel

486

(1)

Global Health, Safety, and Security

486

(1)

International Emergency Health Services

486

(1)

International Security and Terrorism

486

(1)

Kidnapping

487

(1)

Summary

487

(1)

Review and Application Questions

488

(1)

Learning Review

488

(1)

Case: Anheuser-Busch Brews Employee Wellness

489

(1)

Supplemental Case: ``What's Happened to Bob?''

489

(1)

Notes

489

(3)

Employee Rights and Discipline

492

(32)

HR Headline Tracking Employees with Technology

493

(1)

Rights and Responsibilities Issues

494

(3)

Statutory Rights

494

(1)

Contractual Rights

494

(2)

Implied Contracts

496

(1)

Employment Practices Liability Insurance (EPLI)

496

(1)

Rights Affecting the Employment Relationship

497

(3)

Employment-at-Will (EAW)

497

(2)

Just Cause

499

(1)

Due Process

499

(1)

Alternative Dispute Resolutions (ADR) as Due Process

500

(1)

HR Perspective Workplace Effects of Employees' Perceived Mistreatment

501

(1)

Arbitration

501

(1)

Peer Review Panels

502

(1)

Ombuds

502

(1)

Balancing Employer Security Concerns and Employee Rights

502

(1)

HR Globally European Union Data-Protection Directive

503

(8)

Privacy Rights and Employee Records

503

(1)

Employees' Free Speech Rights

504

(2)

Workplace Monitoring

506

(2)

Employer Investigations

508

(1)

Substance Abuse and Drug Testing

509

(1)

Employee Rights and Personal Behavior

510

(1)

HR Policies, Procedures, and Rules

511

(2)

Responsibilities for HR Policies, Procedures, and Rules

511

(1)

Employee Handbooks

512

(1)

Technology Transforming HR Electronic HR Communications

513

(1)

Communicating HR Information

513

(1)

Employee Discipline

514

(3)

Approaches to Discipline

514

(2)

Reasons Why Discipline Might Not Be Used

516

(1)

Effective Discipline

516

(1)

HR Practice Hot-Stove Rule

517

(1)

Discharge: The Final Disciplinary Step

517

(1)

HR Perspective ``You're Fired--Get Out''

518

(1)

Summary

519

(1)

Review and Application Questions

519

(1)

Learning Review

520

(1)

Case: Manager on Camera

520

(1)

Supplemental Case: George Faces Challenges

521

(1)

Notes

521

(3)

Union/Management Relations

524

(31)

HR Headline Offshoring of White-Collar Jobs Gives Unions Traction

525

(1)

Nature of Unions

526

(2)

Why Employees Unionize

526

(1)

HR Responsibilities with Unions

526

(1)

Global Labor Union Issues

527

(1)

Unions in the U.S.

528

(2)

Union Structure

529

(1)

Union Mergers

530

(1)

Union Membership in the United States

530

(4)

Public-Sector Unionism

531

(1)

Reasons for U.S. Union Membership Decline

531

(1)

Union Targets for Membership Growth

532

(2)

History of U.S. Unions

534

(1)

AFL-CIO

534

(1)

Early Labor Legislation

534

(1)

Basic Labor Law: ``National Labor Code''

535

(2)

Wagner Act (National Labor Relations Act)

535

(1)

Taft-Hartley Act (Labor-Management Relations Act)

536

(1)

HR Perspective National Emergency Strike: The West Coast Dock Strike

537

(2)

Landrum-Griffin Act (Labor-Management Reporting and Disclosure Act)

538

(1)

Civil Service Reform Act of 1978

539

(1)

Unionization Process

539

(2)

Organizing Campaign

539

(2)

Technology Transforming HR Electronic Organizing Aids Unions

541

(3)

Authorization Codes

541

(1)

Representation Election

541

(2)

Certification and Decertification

543

(1)

Contract Negotiation (Collective Bargaining)

544

(1)

Collective Bargaining Issues

544

(2)

Management Rights

545

(1)

Union Security

545

(1)

Classification of Bargaining Issues

545

(1)

Collective Bargaining Process

546

(2)

Preparation and Initial Demands

546

(1)

Continuing Negotiations

546

(1)

Settlement and Contract Agreement

546

(1)

Bargaining Impasse

547

(1)

Strikes and Lockouts

547

(1)

Union/Management Cooperation

548

(2)

Cooperation and Joint Efforts

549

(1)

Employee Involvement Programs

549

(1)

Unions and Employee Ownership

549

(1)

Grievance Management

550

(2)

Grievance Responsibilities

550

(1)

Grievance Procedures

550

(1)

Steps in a Grievance Procedure

551

(1)

Summary

552

(1)

Review and Application Questions

552

(1)

Learning Review

553

(1)

Case: Labor's New Sharp Sword

553

(1)

Supplemental Case: The Wilson County Hospital

554

(1)

Notes

554

(1)

Appendix A Human Resource Certification Institute Test Specifications

555

(6)

Appendix B Current Literature in HR Management

561

(6)

Glossary

567

(10)

Author Index

577

(6)

Subject Index

583

Human Resource Management (with InfoTrac)

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