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Human Resources in Healthcare : Managing for Success



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Table of Contents

Strategic Human Resources Managementp. 1
Healthcare Workforce Planningp. 27
Globalization and the Healthcare Workforcep. 47
Healthcare Professionalsp. 71
The Legal Environment of Human Resources Managementp. 99
Workforce Diversityp. 145
Job Analysis and Job Designp. 163
Recruitment, Selection, and Retentionp. 197
Organizational Development and Trainingp. 237
Performance Managementp. 257
Compensation Practices, Planning, and Challengesp. 281
Employee Benefitsp. 319
Health Safety and Preparednessp. 347
Managing with Organized Laborp. 359
Nurse Workload, Staffing, and Measurementp. 393
Human Resources Budgeting and Employee Productivityp. 433
Creating Customer-Focused Healthcare Organizations Through Human Resourcesp. 451
Present Trends that Affect the Future of Human Resources Management and the Healthcare Workforcep. 479
Integrative Cases
Reduction in Force at Sierra Veterans Affairs Medical Centerp. 501
Management Challenges of a Customer Service Centerp. 511
Performance Feedback Now and Thenp. 523
Indexp. 529
About the Editorsp. 537
About the Contributorsp. 538
Table of Contents provided by Blackwell. All Rights Reserved.

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