Implementing Itil Change and Release Management

by Klosterboer, Larry

• ISBN13: 9780138150419
• ISBN10: 0138150419
• Edition: 1st
• Format: Hardcover
• Copyright: 2008-12-01
• Publisher: IBM Press

Summary

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITILreg; (Information Technology Infrastructure Libraryreg;) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBMreg; ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. Yours"ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation-a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants canrs"t or wonrs"t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This bookrs"s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL-and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources yours"ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools-or modifying the tools yours"ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance

Author Biography

Larry Klosterboer is a certified IT architect specializing in systems engineering. He works for IBM’s global service delivery team out of Austin, Texas. He has more than twenty years of experience in service delivery, spanning technologies from mainframe to networking to desktop computing. Most of that time has been spent designing and implementing service management solutions. Larry currently works as a lead systems engineer for IBM’s large outsourcing customers.

Table of Contents

Acknowledgments	p. xv
About the Author	p. xvi
Planning	p. 1
Change and Release Management: Better Together	p. 3
Discovering and Managing Requirements	p. 13
Defining Change and Release Management Processes	p. 27
Building Logical Work Flows	p. 41
Completing the Implementation Plan	p. 51
Implementing	p. 65
Choosing the Tools	p. 67
Migrating or Consolidating Data	p. 85
Bringing the Process to Life	p. 97
Choosing and Running a Pilot	p. 109
Moving from Pilot to Production	p. 121
Operational Issues	p. 133
The Forward Schedule of Changev135
Building the Definitive Media Library	p. 143
Defining Release Packages	p. 153
Auditing and Compliance Management	p. 163
Reaping the Benefits	p. 173
Business Impact Analysis	p. 175
Reports and Service Levels	p. 185
Linking to Other Processes	p. 199
Index	p. 209
Table of Contents provided by Publisher. All Rights Reserved.