Information Systems for Business : An Experiential Approach

by France Belanger; Craig Van Slyke (Univ. of Central Florida)

• ISBN13: 9780470903728
• ISBN10: 0470903724
• Format: Paperback
• Copyright: 2011-11-01
• Publisher: Wiley

Summary

A focused delivery on information systems Featuring the model "learn-do-reflect", this invaluable book offers a focused treatment of information systems topics. Packed with engaging exercises throughout the book to enhance your learning, the book aims at looking at how information is analyzed, used for competitive advantage, stored, and more. Each chapter serves as a short, focused examination of the covered topic and includes activities to drive home the material. Also included is an online instructor's web site that provides extensive support to teach with this approach. Offers a focused look at information systems and how information is analyzed, used for competitive advantage, and stored Includes helpful exercises in each chapter that drill down the lessons learned Reflects the "learn-do-reflect" teaching model Features an instructor's web site that provides extensive support This valuable book offers a practical approach to learning the capabilities and potential of information systems.

Table of Contents

Preface	p. xv
Introduction
The Value of Information	p. 1
Focusing Story: How Information Cost Me (A Lot of) Money	p. 2
A Day in My Technology-Free Life Blog	p. 3
Data Information Knowledge and Wisdom	p. 3
Information Literacy	p. 5
Uses of Information	p. 5
How I Use Information	p. 6
How Businesses Use Information	p. 7
Business Box Promising Information Careers	p. 7
Information and Your Career	p. 8
Introduction to Information Systems	p. 13
Focusing Story: Registering for Classes in 1981	p. 14
Identifying My Information Systems	p. 15
Why All Business Professionals Need to Be IS Managers	p. 15
Components of a System	p. 16
Overview of Systems	p. 16
Components of a Business Information System	p. 18
Foundations of Information Systems	p. 18
Stats Box Growth of Applications in AppleâÇÖs App Store	p. 22
How Information Systems Help Us Deal with Information	p. 22
Business Box How Southwest Airlines Flies High with Information Systems	p. 24
Information Systems and Change	p. 25
How Information Systems Facilitate Organizational Change	p. 25
Process Improvements	p. 25
Automation	p. 26
Control	p. 26
Information Flow	p. 26
Business Box Coopers Brewery: Using Information Systems for Quality and Sustainability	p. 27
Common Information Systems	p. 28
Evaluating Information	p. 33
Focusing Story: Biased Information in a Trusted Outlet	p. 34
How Good is This Information?	p. 35
Being a Smart Information Consumer	p. 35
Stats Box	p. 36
Business Box Resume Fraud	p. 36
My Online Life and Information Overload	p. 37
Information Overload and the Need to Evaluate Information	p. 38
Dimensions of Information Quality	p. 39
Information Quality	p. 40
Business Box Information Quality as an Ethical Issue	p. 42
Evaluating Information Sources	p. 43
Evaluating Information	p. 43
Evaluating Usefulness	p. 44
Evaluating Believability	p. 45
Gaining Strategic Value from Information	p. 51
Focusing Story: Healthcare on My Cell Phone	p. 52
Strategic Information Systems	p. 53
Strategic Planning Process	p. 54
Strategic Business Planning	p. 54
Stats Box	p. 55
Information Systems Assessment	p. 55
Information Systems Vision	p. 56
Information Systems Architecture	p. 56
Strategic Initiatives Identification	p. 57
Advantages of IS Strategic Planning Process	p. 57
Frameworks for Strategic Information Systems	p. 58
Information Systems SWOT Analysis	p. 58
SWOT Analysis of a Person?	p. 59
PorterâÇÖs Five Competitive Forces Model	p. 60
PorterâÇÖs Value Chain Analysis	p. 60
Virtual Value Chain	p. 62
Evaluating Strategic Initiatives	p. 64
Critical Success Factors	p. 64
CSFS for Implementing Web Portals in Saudi Arabia	p. 65
What Does Yahoo! Need for Success?	p. 66
Priority Matrix	p. 66
Competitive Advantage at Outrigger Hotels and Resorts	p. 67
Hyper-competition: Sustainability of Competitive Advantage	p. 67
Google Vs. Yahoo!	p. 69
Managing Information
Storing and Organizing Information	p. 75
Focusing Story: The Database Behind Facebook	p. 76
Data for an Amazon Order	p. 77
Stats Box	p. 77
Overview of Relational Databases	p. 77
Databases and Database Management Systems	p. 77
Connecting Data Elements	p. 78
Databases vs. Spreadsheets (When to Use a DBMS)	p. 78
Relational Databases	p. 79
Database Diagrams	p. 83
Finding Business Databases Online	p. 84
The Compact Disc Database (CDDB)	p. 84
Online Databases	p. 85
Analyzing Information for Business Decision-Making	p. 91
Focusing Story: How a Spreadsheet Saved Me (A Lot of) Money	p. 92
Information and Decision-Making	p. 93
Importance of Good Decision-Making Skills	p. 93
What Kind of Information Do I Need?	p. 94
Using Information for Decision-Making	p. 94
Business Box Why Do Managers Make Bad Decisions?	p. 95
Types of Decisions	p. 95
A Decision-Making Process	p. 97
Identify and Clearly Define the Problem	p. 97
Determine Requirements and Goals	p. 98
Identify Alternatives	p. 99
Define the Criteria	p. 99
Requirements Goals and Criteria	p. 99
Select a Decision-Making Technique/tool	p. 100
Evaluate the Alternatives Using the Criteria	p. 101
Check That the Solution Solves the Problem	p. 102
Information Retrieval and Analysis Tools	p. 102
"What If " I Get a 75% on the Final?	p. 103
Stats Box The Cost of Spreadsheet Errors	p. 106
What- If? Analysis in Business	p. 107
Transmitting Information	p. 113
Focusing Story: I Want My Own WiFi!: The Emergence of the MiFi	p. 114
Introduction and Definitions	p. 115
Online Document Sharing	p. 116
Network Components and Characteristics	p. 116
Types of Networks	p. 117
Wired vs. Wireless Networks	p. 117
Broadband Networks	p. 118
Broadband Penetration in the G7 Countries	p. 119
Network Coverage	p. 120
The Internet	p. 121
Internet Applications	p. 122
Stats Box	p. 123
Internet Application of the Day: Get a Degree Online!	p. 124
Internet vs. Intranet	p. 125
Virtual Private Network (VPN)	p. 125
A Future Internet? Internet2 and Business	p. 125
Networking Architectures	p. 126
Architectural Principles	p. 126
Client/Server Architecture	p. 126
Peer-to-Peer Architecture	p. 128
Wireless Architecture	p. 128
Service Oriented Architecture (SOA)	p. 128
Software as a Service (SaaS)	p. 129
Cloud Computing	p. 130
Virtualization	p. 130
Architecture and Principles	p. 130
Communicating Information in Modern Organizations	p. 131
Web 2.0	p. 132
Unified Communications (UC)	p. 132
The Power of Wikinomics	p. 134
Stats Box	p. 135
Web 2.0 for Business	p. 136
Web 3.0	p. 136
Securing Information	p. 143
Focusing Story: My Mac is More Secured than Your Windows-based PC!	p. 144
Introduction and Definitions	p. 146
Information Security Concepts	p. 146
Security Levels	p. 146
How Protected is Your Computer?	p. 147
Information Security Threats	p. 148
Denial of Service	p. 148
Unauthorized Access	p. 150
Stats Box	p. 151
Even Big Technology Companies Can be Hacked	p. 153
Detecting Phishing	p. 154
Theft and Fraud	p. 154
Summary of Security Threats	p. 155
Security Technologies and Solutions	p. 157
Security Goals	p. 157
Preventive Corrective and Detective Controls	p. 157
Physical Security vs. Logical Security	p. 158
User Profiles	p. 158
How Strong is Your Password?	p. 159
Biometrics	p. 160
Firewalls	p. 162
Rendering Data Unreadable: Encryption	p. 166
Breaking the Encryption	p. 166
Types of Cryptography	p. 166
Virus Protection	p. 169
Wireless Security	p. 169
Stats Box	p. 170
Security Policies	p. 170
Business Box 2 How to Respond to a Security Crisis	p. 170
Security Policies Compliance	p. 171
WhereâÇÖs the Security?	p. 172
Risk Management	p. 172
Protecting the Confidentiality and Privacy of Information	p. 181
Focusing Story: The Reselling of Customer Data: The Choicepoint Story	p. 182
Finding MindyâÇÖ	p. 183
Information Privacy Threats	p. 185
Data Collection	p. 186
Secondary Use of Information	p. 187
Privacy Pizza	p. 187
Concern for Information Privacy	p. 188
Consequences of Privacy Violations	p. 188
Individual Consequences: Identify Theft	p. 188
Fraud Type from Identity Theft	p. 189
Organizational Consequences: Company Reputation	p. 190
Reputation Risks of Social Networking	p. 191
Technologies and Solutions for Information Privacy	p. 191
Surveillance Societies Around the World	p. 192
Cookies and Cookie Managers	p. 192
Privacy Policy Creation	p. 194
Privacy Statement or Policy	p. 194
Privacy and Facebook	p. 196
Privacy Seals	p. 197
Activity 9.4 Why Your Advisor canâÇÖt Talk to Your Parents	p. 197
Government Information Privacy Regulations	p. 198
Hippa and Identity Theft	p. 199
Privacy and Ethics	p. 199
Papa Privacy Policies and FERPA	p. 200
Relationship between Security and Privacy	p. 201
Using Information
Developing Information Systems	p. 207
Focusing Story: The $6 Billion Software Bug	p. 208
Time Cost and Quality	p. 209
Determining Requirements	p. 210
Software Development Methodologies	p. 210
Traditional Systems Development Life Cycle	p. 211
Planning Phase	p. 212
Requirements Phase	p. 212
Design Phase	p. 213
Development Phase	p. 214
Implementation Phase	p. 214
Maintenance Phase	p. 215
Advantages and Disadvantages of the SDLC	p. 215
Stats Box Standish Chaos Report	p. 216
Alternative Methodologies	p. 216
Prototyping	p. 216
Rapid Application Development (RAD)	p. 217
Spiral Model	p. 218
Comparing the Methods	p. 220
Build or Buy Decision	p. 220
How Open Source Software Impacts Build vs. Buy	p. 223
Using Open Source in Business	p. 223
Business Box Bad Economy Leads to More Open Source Software	p. 225
What to Outsource	p. 225
Outsourcing Information Systems	p. 226
Outsourcing Models	p. 226
Benefits and Risks of Outsourcing	p. 227
Making the Outsourcing Decision	p. 227
Business Box Reversing the Outsourcing Decision	p. 228
Geographic Considerations	p. 229
Information-Based Business Process	p. 235
Focusing Story: Improving Processes is For Everyone!	p. 236
How Many Steps in this Process?	p. 237
What Is a Process?	p. 237
Process Modeling	p. 239
Model This!	p. 240
Business Process Modeling Tools	p. 240
Technology and Processes	p. 242
Process Improvement	p. 243
Levels of Change	p. 245
Importance of Process Redesign	p. 245
Redesign This!	p. 246
Choicecare Physicians: Changing Access to Patient Records	p. 247
Enterprise Information Systems	p. 251
Focusing Story: Supply Chain Innovations at Wal-Mart	p. 252
Finding The Components of an Enterprise System	p. 254
Enterprise Systems	p. 254
Personal vs. Enterprise Systems	p. 254
Integration and Enterprise Systems	p. 256
Characteristics of Enterprise Systems	p. 256
Enterprise Resource Planning (ERP)	p. 258
Benefits and Disadvantages of ERP Systems	p. 259
The Power of ERP Data: How Slumberland Furniture Cleaned up its Supplier List	p. 259
ERP is not Always a Horror Story: Cisco Implementation on Time and Budget	p. 261
Top Seven Selected ERP Vendors	p. 262
The Online Beer Game	p. 262
Supply Chain Management Systems	p. 263
Supply ChainâÇÖs Impact on Company Valuation	p. 265
Customer Relationship Management	p. 265
Customer Relationship Management Systems	p. 266
Customer Service Life Cycle	p. 266
Components of CRM	p. 268
Self-servicing	p. 268
CRM Vendors	p. 269
CRM Implementation Options	p. 269
Not Just Technology: Training People for CRM At British Telecom	p. 270
Benefits and Limitations of CRM	p. 271
Customer Managed Interactions (CMI)	p. 272
Information for Electronic Business	p. 279
Focusing Story: The iPod and The Music Industry	p. 280
Why is E-business Important?	p. 282
Introduction to E-business	p. 282
Types of E-businesses	p. 282
Retail E-commerce in The United States	p. 284
E-business Models	p. 285
What is a Business Model?	p. 285
B2C E-business Models	p. 286
Changing The Business Model: Furniture.com	p. 288
B2C E-business Enablers	p. 288
Technological Enablers	p. 288
Critical Mass	p. 289
B2C E-business Impacts	p. 290
E-channel Compression (Disintermediation)	p. 290
E-channel Expansion	p. 291
Why Would I Trust them or Buy from Them?	p. 291
Design for B2C E-Business	p. 292
Business-to-Business (B2B)	p. 293
B2B vs. B2C E-business	p. 293
B2B E-business Models	p. 294
Where is My Web Page?	p. 296
Search Engine Optimization	p. 296
Trends in E-business	p. 298
Mobile Business	p. 299
Mobile Behaviors	p. 300
Global e-Business	p. 301
E-business in Ontario	p. 301
USA.Gov	p. 302
E-government	p. 302
Information and Knowledge for Business Decision Making	p. 309
Focusing Story: Managing Knowledge by Texting	p. 310
How You Manage Knowledge	p. 311
Knowledge Management	p. 312
Why Managing Knowledge is Important	p. 312
Types of Knowledge	p. 313
Types of Knowledge Resources	p. 314
Main Processes for Knowledge Management	p. 314
Creating Knowledge	p. 315
Capturing and Codifying Knowledge	p. 316
Business Box The Issue of Trust in Knowledge Management	p. 318
Storing and Retrieving Knowledge	p. 318
Transferring and Applying Knowledge	p. 319
Wikis for Managing Knowledge	p. 319
Knowledge Management Technologies	p. 320
Repositories	p. 320
Communication-based Tools	p. 320
Stats Box Linkedin Groups as Communities of Practice	p. 321
Executive Information Systems and Dashboards	p. 321
Expert Systems	p. 321
Using a Decision Support System	p. 323
Decision Support Systems and Group Decision Support Systems	p. 323
Business Intelligence	p. 326
Data Warehousing	p. 327
Data Mining	p. 328
Making Ethical Decisions	p. 332
Ethical Decision-Making	p. 332
Index	p. 339
Online In-Depth Guides (posted at the Instructor and Student Companion Sites: www.wiley.com/college/belanger)
Hardware
Software
Networking Basics
Advanced database concepts
Spreadsheets
Funding information systems
Managing projects
Advanced security privacy and risk management
Table of Contents provided by Publisher. All Rights Reserved.