Understanding Information Systems that Support Organizational Performance | |
Information Systems in the 2010s | |
Chapter 1 Link Library | |
Quick Look at Chapter 1 | |
Interacting with Customers at Optimal Times | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Positioning IT to Optimize Performance | |
Information Systems and Information Technology: Core Concepts | |
Business Performance Management and Measurement | |
Strategic Planning and Competitive Models | |
Why IT is Important to Your Career, and IT Careers | |
Business Case:CIO of BP Global Led its Transformation | |
Public Sector Case:UK National Offender Management Information System (NOMIS) Project | |
Analysis Using Spreadsheets:Estimating Expected Improvement in Customer Retention | |
IT Infrastructure and Support Systems | |
Chapter 2 Link Library | |
Quick Look at Chapter 2 | |
Sprint NextelâÇÖs Subscriber Data Management System | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Data and Software Application Concepts | |
Types of Information Systems and Support | |
Supply Chain and Logistics Support | |
IT Infrastructures, Cloud Computing, and Services | |
Business Case:Â Airbus Improves Productivity with RFID | |
Public Sector or NonâÇôProfit Case: Royal Shakespeare Company Leverages Patron Data | |
Analysis Using Spreadsheets:Â Managing Gasoline Costs | |
Data and Network Infrastructure | |
Data, Text, and Document Management | |
Chapter 3 Link Library | |
Quick Look at Chapter 3 | |
WendyâDzs International Uses Text Mining for Customer Experience Management | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Data, Text, and Document Management | |
File Management Systems | |
Database Management Systems | |
Data Warehouses, Data Marts, and Data Centers | |
Enterprise Content Management | |
Business Case: ApplebeeâÇÖs International Learns and Earns from Its Data | |
Public Sector Case: British Police Invest in Mobile IT to Improve Performance and Cut Costs | |
Analysis Using Spreadsheets:Â Calculating the Impact of Poor Document Management on the Bottom Line | |
Network Management and Mobility | |
Chapter 4 Link Library | |
Quick Look at Chapter 4 | |
WorldâDzs First WiMAX 4G Rail Network | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Business Networks | |
Wireless Broadband Networks | |
Network Management and Portals | |
Collaboration | |
Green, Legal, and Ethical Issues | |
Business Case:Â Green Mobile Network to Cut Carbon Emissions 42% by 2013 | |
NonProfit Case:Â Kaiser HealthConnect Network Shaping the Future of Healthcare | |
Analysis Using Spreadsheets: CostâÇôComparison of Web Collaboration | |
IT Security, Crime, Compliance, and Continuity | |
Chapter 5 Link Library | |
Quick Look at Chapter 5 | |
Swiss Bank Account Data Stolen from HSBC Private Bank | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Protecting Data and Business Operations | |
IS Vulnerabilities and Threats | |
Fraud, Crimes, and Violations | |
Information Assurance and Risk Management | |
Network Security | |
Internal Control and Compliance | |
Business Continuity and Auditing | |
Business Case: NECâÇÖs Weak Internal Controls Contribute to Nasdaq Delisting | |
Public Sector Case:Â Blue Cross Mistake Releases Data of 12K Members | |
Analysis Using Spreadsheets: Estimating Investments in AntiâÇôSpam Protection | |
Web, Wireless, and Social Media Strategies | |
EâÇôBusiness and EâÇôCommerce | |
Chapter 6 Link Library | |
Quick Look at Chapter 6 | |
Rail Europe Overhauls its EâÇôBusiness Model and Web Site | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
EâÇôBusiness Challenges and Strategies | |
BusinessâÇôtoâÇôConsumer (B2C) eâÇôCommerce | |
BusinessâÇôtoâÇôBusiness (B2B) eâÇôCommerce and eâÇôProcurement | |
eâÇôGovernment | |
eâÇôCommerce Support Services: Payment and Order Fulfillment | |
eâÇôBusiness Ethics and Legal Issues | |
Business Case:Â Stormhoek Vineyards Excels with Web 2.0 Tools | |
Nonprofit Case:Â Canadian Food for the Hungry International | |
Analysis Using Visualization: Creating Visualizations Using Public Online Datasets | |
Mobile Computing and Commerce | |
Chapter 7 Link Library | |
Quick Look at Chapter 7 | |
Using Mobile Technology to Save Lives | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Mobile Computing Technology | |
Mobile Financial Services (MFS) | |
Mobile Shopping, Entertainment and Advertising | |
Location Based Services and Commerce | |
Mobile Enterprise Applications | |
Business Case: Starbucks CoffeeâÇôtoâÇôGo Mobile Commerce | |
Nonprofit Case:Â Mobile Charity via Cell Phones | |
Analysis Using Visualization: Mobile ROI | |
Web 2.0 and Social Media | |
Chapter 8 Link Library | |
Quick Look at Chapter 8 | |
âÇ£United Breaks GuitarsâÇ âÇôâÇôAn Epic Social Media Fail | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Rethinking Everything: Web 2.0 and Social Media | |
Virtual Communities and Online Social Networking | |
Enterprise 2.0 âÇô Social Networks and Tools for Business | |
Social Media Metrics: Measuring the Conversation | |
The Future: Web 3.0 | |
Business Case:Â Crowdsourcing at Starbucks: Embracing Customers | |
Public Sector or NonâÇôProfit Case: TechSoup Global and NetSquared: Helping Those Who Help Others | |
Analysis Using Spreadsheets:Â Estimating the Value of Social Media | |
Operational and Enterprise Systems and Processes | |
Operational Planning and Control Systems | |
Chapter 9 Link Library | |
Quick Look at Chapter 9 | |
Scandinavian Food Retailer Axfood Integrates Operations | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Management Levels, Functions, and Operational Systems | |
Manufacturing and Production Systems | |
Sales and Marketing Systems | |
Accounting and Finance Systems | |
Business Case: SunWest Foods Blends Data Silos into RealâÇôTime Business Knowledge | |
Nonprofit Case: Wireless Inventory Management at DartmouthâÇôHitchock Medical Center | |
Analysis Using Spreadsheets:Â Calculation of Labor Savings at SunWest Foods | |
Enterprise Information Systems | |
Chapter 10 Link Library | |
Quick Look at Chapter 10 | |
ERP Gives Under Armour an Edge on Nike | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Enterprise Systems | |
Enterprise Resource Planning (ERP) | |
Supply Chain Management (SCM) | |
Collaborative Planning, Forecasting, and Replenishment (CPFR) | |
Customer Relationship Management (CRM) | |
Knowledge Management (KM) | |
Business Case:Â ERP Helps Productivity at Northern Digital Inc | |
Nonprofit Case:Â Arbor Day Foundation Implements Constituent Relationship Management System | |
Analysis Using Spreadsheets:Assessing the Value of EâÇôCRM | |
Business Intelligence and Decision Support | |
Chapter 11 Link Library | |
Quick Look at Chapter 11 | |
DIRECTV Gets Rave Reviews with Operational BI | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
Business Intelligence (BI) for Profits and Nonprofits | |
BI Architecture, Analytics, Reporting, and Data Visualization | |
Data, Text, and Web Mining | |
Decision Making Processes | |
Decision Support Systems (DSS) | |
Mobile Intelligence: Convergence of Mobile Computing and BI | |
Business Case: BIâÇôSupported Budgeting, Planning, and Control at McNICHOLS | |
Nonprofit Case: EuResist Applies ModelâÇôBased DSS to HIV Research | |
Analysis Using Spreadsheets:Making the Business Case for BI | |
Managing IT, Business Processes, and Social/Ecology Responsibility | |
IT Strategic Planning | |
Chapter 12 Link Library | |
Quick Look at Chapter 12 | |
AstraZeneca Outsources R&D, Manufacturing, and IT | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
IT Strategies | |
Corporate and IT Governance | |
Aligning IT with Business Strategy | |
IT Strategic Planning Process | |
IT Outsourcing Strategies | |
Business Case: KimberlyâÇôClark Maps IT to its Global Business Plan | |
Nonprofit Case:Â Health Information Exchange at UMass Memorial | |
Analysis Using Spreadsheets: Total Cost of Ownership (TCO): Comparison of 3rd Party Offshoring to CompanyâÇôOwned Offshoring | |
IS Development and Business Process Management | |
Chapter 13 Link Library | |
Quick Look at Chapter 13 | |
Redesigning the Organization Process by Process | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
IT Architecture Plan | |
IS Design and Development | |
IT Project Management | |
IT Redesigns Business Processes | |
Business Process Management | |
Business Case:Â 98% of CEOs Believe Their Business Model Will Change Extensively | |
Nonprofit Case:Â Using BPM to Anticipate Disasters and Limit the Consequences | |
Analysis Using Spreadsheets:Â BPM ROI | |
Global Ethics, Ecology, and Social Responsibility | |
Chapter 14 Link Library | |
Quick Look at Chapter 14 | |
ZeroâÇôCarbon Data Centers: A Global Action Plan | |
For Class Discussion and Debate | |
Scenario for Brainstorming and Discussion | |
Debate issue | |
IT Ethical Responsibilities | |
Information and Connectivity Overload | |
For the Social Good | |
Reducing ComputingâÇÖs Global Carbon Footprint | |
Business Case:Â Responsibility Improves and Protects the Bottom Line | |
Nonprofit Case:Â Green IT | |
Analysis Using Spreadsheets:Â Global Ecology ROI | |
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