Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition

by Efraim Turban (Univ. of Hawaii at Manoa); Dorothy Leidner (Baylor University); Ephraim McLean (Georgia State Univ.); James Wetherbe (Texas Tech University)

• ISBN13: 9780471705222
• ISBN10: 0471705225
• Edition: 55th
• Format: Hardcover
• Copyright: 2005-02-01
• Publisher: WILEY

Summary

This cutting-edge book focuses on how organizations can successfully use information technology to transform themselves and achieve the competitive advantage in the new digital economy. Throughout, the emphasis is on how IT provides organizations with strategic advantage by facilitating problem solving, increasing productivity and quality, improving customer service, and enabling business process reengineering. It also covers the latest real-world developments, including the introduction of applied grid computing and utility computing.

Table of Contents

PART I It In The Organization
Strategic Use of Information Technology in the Digital Economy	1	(47)
Siemans AG	2	(1)
Doing Business in the Digital Economy	3	(9)
Business Pressures, Organizational Responses, and IT Support	12	(8)
Information Systems: Definitions and Examples	20	(6)
Information Technology Developments and Trends	26	(8)
Why Should You Learn About Information Technology?	34	(1)
Plan of the Book	35	(13)
Minicases: (1) Dartmouth College/ (2) Wal-Mart	40	(4)
Appendix 1A Porter's Models	44	(4)
Information Technologies: Concepts and Management	48	(41)
Building an E-Business at FedEx Corporation	49	(2)
Information Systems: Concepts and Definitions	51	(2)
Classification and Evolution of Information Systems	53	(5)
Transaction Processing versus Functional Information Systems	58	(2)
How IT Supports Organizational Activities	60	(3)
How IT Supports Supply Chain, CRM, PRM Operations	63	(3)
Information Systems Infrastructure and Architecture	66	(5)
Web-based Systems	71	(3)
New Computing Environments	74	(3)
Managing Information Resources	77	(12)
Minicases: (1) Maybelline / (2) J. P. Morgan	83	(4)
Appendix 2A Build-to-Order Production	87	(2)
PART II The Web Revolution
Network Computing: Discovery, Communication, and Collaboration	89	(48)
Safeway Collaborates in Designing Stores	90	(1)
Network Computing---An Overview	91	(4)
Discovery	95	(9)
Communication	104	(4)
Collaboration	108	(8)
Collaboration-Enabling Tools: From Workflow to Groupware	116	(4)
E-Learning and Virtual Work	120	(4)
Some Ethical and Integration Issues	124	(13)
Minicases: (1) General Motors / (2) Cisco	131	(6)
E-Business and E-Commerce	137	(48)
Buy Chocolate Online? try godiva.com	138	(1)
Overview of E-Business and E-Commerce	139	(4)
Major EC Mechanisms	143	(3)
Business-to-Consumer Applications	146	(7)
Online Advertising	153	(4)
B2B Applications	157	(4)
Intrabusiness and Business-to-Employees EC	161	(1)
E-Government and Consumer-to-Consumer EC	161	(3)
E-Commerce Support Services	164	(6)
Ethical and Legal Issues in E-Business	170	(4)
Failures and Strategies for Success	174	(11)
Minicases: (1) FreeMarkets.com / (2) Hi-Life Corporation	181	(4)
Mobile, Wireless, and Pervasive Computing	185	(59)
Nextbus	186	(1)
Mobile Computing and Commerce: Overview, Benefits, and Drivers	187	(6)
Mobile Computing Infrastructure	193	(9)
Mobile Applications in Financial Services	202	(2)
Mobile Shopping, Advertising, and Content-Providing	204	(4)
Mobile Intrabusiness and Enterprise Applications	208	(6)
Mobile B2B and Supply Chain Applications	214	(1)
Mobile Consumer and Personal Service Applications	214	(4)
Location-Based Commerce	218	(4)
Pervasive Computing	222	(10)
Inhibitors and Barriers of Mobile Computing	232	(12)
Minicases: (1) Hertz / (2) Washington Township (OH)	239	(5)
PART III Organizational Applications
Transaction Processing, Functional Applications, and Integration	244	(49)
Dartmouth-Hitchcock Medical Center	245	(2)
Functional Information Systems	247	(2)
Transaction Processing Information Systems	249	(6)
Managing Production/Operations and Logistics	255	(5)
Managing Marketing and Sales Systems	260	(9)
Managing the Accounting and Finance Systems	269	(7)
Managing Human Resources Systems	276	(6)
Integrating Functional Information Systems	282	(11)
Minicases: (1) Dollar General / (2) 99 Cents Only Stores	289	(4)
Enterprise Systems: From Supply Chains to ERP to CRM	293	(38)
Chevron Texaco	294	(1)
Essentials of Enterprise Systems and Supply Chains	295	(4)
Supply Chain Problems and Solutions	299	(10)
Computerized Enterprise Systems: MRP, MRP II, SCM and Software Integration	309	(2)
Enterprise Resource Planning and Supply Chain Management	311	(7)
CRM and Its support by IT	318	(13)
Minicases: (1) Northern Digital / (2) QVC	327	(4)
Interorganizational and Global Information Systems	331	(34)
Dell	332	(2)
Interorganizational Systems	334	(2)
Global Information Systems	336	(5)
B2B Exchanges, Hubs, and Directories	341	(3)
Virtual Corporations and IT Support	344	(1)
Electronic Data Interchange (EDI)	345	(4)
Extranets, XML, and Web Services	349	(5)
IOS Implementation Issues	354	(11)
Minicases: (1) Volkswagen / (2) Six Flags	361	(4)
PART IV Managerial and Decision Support Systems
Knowledge Management	365	(41)
KM Portal at Frito-Lay Assists Dispersed Sales Teams	366	(1)
Introduction to Knowledge Management	367	(5)
Knowledge Management Initiatives	372	(2)
Approaches to Knowledge Management	374	(2)
Information Technology in Knowledge Management	376	(4)
Knowledge Management Systems Implementation	380	(8)
Roles of People in Knowledge Management	388	(3)
Ensuring Success of KM Efforts	391	(15)
Minicases: (1) DaimlerChrysler / (2) Buckman Labs	400	(6)
Data Management: Warehousing, Analyzing, Mining, and Visualization	406	(50)
Harrah's Entertainment	407	(2)
Data Management: A Critical Success Factor	409	(8)
Data Warehousing	417	(5)
Information and Knowledge Discovery with Business Intelligence	422	(6)
Data Mining Concepts and Applications	428	(4)
Data Visualization Technologies	432	(8)
Marketing Databases in Action	440	(3)
Web-Based Data Management Systems	443	(13)
Minicases: (1) Homeland Security / (2) Sears	451	(5)
Management Decision Support and Intelligent Systems	456	(49)
New Balance	457	(2)
Managers and Decision Making	459	(6)
Decision Support Systems	465	(6)
Group Decision Support Systems	471	(1)
Enterprise and Executive Decision Support Systems	471	(5)
Intelligent Support Systems: The Basics	476	(4)
Expert Systems	480	(4)
Other Intelligent Systems	484	(8)
Web-Based Management Support Systems	492	(1)
Advanced and Special Decision Support Topics	492	(13)
Minicases: (1) Netherlands Railway / (2) Singapore and Malaysia Airlines	500	(5)
PART V Implementing and Managing IT
Using Information Technology for Strategic Advantage	505	(47)
Dell's Direct Path to Success	506	(2)
Strategic Advantage and Information Technology	508	(5)
Porter's Value Chain Model	513	(2)
Strategic Resources and Capabilities	515	(4)
IT Planning---A Critical Issue for Organizations	519	(2)
Strategic IT Planning (Stage 1)	521	(7)
Information Requirements Analysis, Resource Allocation, and Project Planning (Stages 2--4)	528	(3)
Planning IT Architectures	531	(5)
Some Issues in IT Planning	536	(16)
Minicase (1) Cisco Systems / (2) National City Bank	547	(5)
Information Technology Economics	552	(42)
State of Iowa	553	(1)
Financial and Economic Trends and the Productivity Paradox	554	(6)
Evaluating IT Investment: Benefits, Costs, and Issues	560	(6)
Methods for Evaluating and Justifying IT Investment	566	(8)
IT Economics Strategies: Chargeback and Outsourcing	574	(6)
Economics of Web-Based Systems and E-Commerce	580	(2)
Other Economic Aspects of Information Technology	582	(12)
Minicases: (1) Intranets / (2) Kone Inc.	589	(5)
Acquiring IT Applications and Infrastructure	594	(38)
How Sterngold Acquired an e-Commerce System	595	(2)
The Landscape and Framework of IT Application Acquisition	597	(3)
Identifying, Justifying, and Planning Information System Applications (Step 1)	600	(2)
Acquiring IT Applications: Available Options (Step 3)	602	(6)
Outsourcing and Application Service Providers	608	(3)
Vendor and Software Selection and Other Implementation Issues	611	(3)
Connecting to Databases and Business Partners: Integration (Step 4)	614	(1)
Business Process Redesign	615	(2)
The Role of IT in Business Process Redesign	617	(4)
Restructuring Processes and Organizations	621	(11)
Minicase (1) Pioneer Inc. / (2) McDonald's	628	(4)
Managing Information Resources and Security	632	(56)
Cybercrime in the New Millennium	633	(1)
The IS Department and End Users	634	(5)
The CIO in Managing the IS Department	639	(2)
IS Vulnerability and Computer Crimes	641	(11)
Protecting Information Resources: From National to Organizational Efforts	652	(8)
Securing the Web, Intranets, and Wireless Networks	660	(7)
Business Continuity and Disaster Recovery Planning	667	(3)
Implementing Security: Auditing and Risk Management	670	(6)
Information Technology in Counterterrorism	676	(12)
Minicases: (1) Home Depot / (2) Zions Bancorporation	683	(5)
The Impacts of Information Technology on Individuals, Organizations, and Society	688
Movie Piracy	689	(2)
Introduction	691	(1)
IT Is Eliminating the Barriers of Time, Space, and Distance	692	(4)
Information Is Changing from a Scarce Resource to an Abundant Resource	696	(7)
Machines Are Performing Functions Previously Performed by Humans	703	(8)
Information Technology Urges People to Reexamine Their Value Systems	711	(5)
Conclusion	716
Minicases: (1) ChoicePoint: / (2) Australian Fishing Community	720
Technology Guides (Online)
Hardware
What Is a Computer System?
The Evolution of Computer Hardware
Types of Computers
The Microprocessor and Primary Storage
Input/Output Devices
Software
Types of Software
Application Software
Systems Software
Programming Languages
Software Development and CASE Tools
Software Issues and Trends
Data and Databases
File Management
Databases and Database Management Systems
Logical Data Organization
Creating Databases
Emerging Database Models
Data Warehouses
Physical Database Organization
Database Management
An Emerging Technology: IP-based Storage
Telecommunications
Telecommunications Concepts
Communications Media (Channels)
Network Systems: Protocols, Standards, Interfaces, and Topologies
Network Architecture: Open Systems and Enterprise Networking
Telecommunications Applications
The Internet and the Web
What Is the Internet?
Basic Characteristics and Capabilities of the Internet
Browsing and the World Wide Web
A Technical View of Systems Analysis and Design
Developing an IT Architecture
Overview of the SDLC
Alternative Methods and Tools for Systems Development
Component-Based Development and Web Services
Glossary	1	(1)
Photo Credits	1	(1)
Name Index	1	(1)
Subject Index	1