Before You Start: Ethics and Multicultural Competence | p. 1 |
Welcome! | p. 1 |
What Does This Book Offer for Your Development? | p. 2 |
Developing Competence in the Interview | p. 3 |
Ethics and Multicultural Competence | p. 7 |
A Final Word | p. 11 |
References | p. 13 |
Introduction | p. 15 |
Toward Intentional Interviewing and Counseling | p. 17 |
Interviewing, Counseling, and Psychotherapy | p. 18 |
Personal Style, Intentionality, and Cultural Intentionality | p. 19 |
The Microskills Hierarchy | p. 22 |
Story-Positive Asset-Restory-Action | p. 27 |
You and the Microtraining Process: A Suggested Exercise | p. 28 |
Competency Practice Exercises and Self-Assessment | p. 30 |
References | p. 31 |
Attending Behavior: Basic to Communication | p. 35 |
Introduction: The Basics of Listening | p. 36 |
Example Interviews: Do I Want to Become a Counselor? | p. 37 |
Instructional Reading: Getting Specific about Listening | p. 42 |
Using Attending in Challenging Situations | p. 50 |
Summary: Becoming a Samurai | p. 51 |
Competency Practice Exercises and Self-Assessment | p. 53 |
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior | p. 60 |
References | p. 61 |
Hearing Client Stories: How to Organize an Interview | p. 65 |
Questions: Opening Communication | p. 67 |
Introduction: Questioning Questions | p. 68 |
Example Interview: Conflict at Work | p. 70 |
Instructional Reading: Making Questions Work for You | p. 75 |
Summary: Making Your Decision about Questions | p. 86 |
Competency Practice Exercises and Portfolio of Competence | p. 87 |
Determining Your Own Style and Theory: Critical Self-Reflection on Questioning | p. 93 |
References | p. 93 |
Observation Skills | p. 95 |
Introduction: Keeping Watch on the Interview | p. 96 |
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment? | p. 98 |
Instructional Reading | p. 102 |
Summary: Observation Skills | p. 113 |
Competency Practice Exercises and Portfolio of Competence | p. 115 |
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills | p. 122 |
References | p. 123 |
Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening | p. 124 |
Introduction: Active Listening | p. 125 |
Example Interview: They Are Teasing Me about My Shoes | p. 126 |
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing | p. 129 |
Summary: Practice, Practice, and Practice | p. 138 |
Competency Practice Exercises and Portfolio of Competence | p. 140 |
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills | p. 147 |
References | p. 147 |
Observing and Reflecting Feelings: A Foundation of Client Experience | p. 148 |
Introduction: The Emotional World of Clients | p. 149 |
Example Interview: My Mother Has Cancer, My Brothers Don't Help | p. 153 |
Instructional Reading: Becoming Aware of and Skilled with Emotional Experience | p. 157 |
Summary: A Caution about Reflection of Feelings | p. 164 |
Competency Practice Exercises and Portfolio of Competence | p. 166 |
Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling | p. 174 |
References | p. 174 |
Integrating Listening Skills: How to Conduct a Well-Formed Interview | p. 176 |
Introduction: A Review of Cultural Intentionality and Intentional Competence | p. 177 |
The Ivey Taxonomy--Anticipating the Results of Skill Usage | p. 178 |
Empathy and Microskills | p. 186 |
The Five Stages/Dimensions of the Well-Formed Interview | p. 190 |
Example Interview: I Can't Get Along with My Boss | p. 200 |
Summary | p. 207 |
Competency Practice Exercises and Portfolio of Competence | p. 208 |
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills | p. 219 |
References | p. 219 |
Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies | p. 221 |
The Skills of Confrontation: Supporting While Challenging | p. 223 |
Introduction: Helping Clients Move from Inaction to Action | p. 224 |
Instructional Reading: Challenging Clients in a Supportive Fashion | p. 224 |
Example Interview: Balancing Family Responsibilities | p. 238 |
Summary | p. 241 |
Competency Practice Exercises and Portfolio of Competence | p. 244 |
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation | p. 252 |
References | p. 252 |
Focusing the Interview: Exploring the Story from Multiple Perspectives | p. 253 |
Introduction: Putting Stories in Context | p. 254 |
Multiple Perspectives on Client Concerns | p. 254 |
Family and Community Genograms | p. 261 |
Example Interview: It's All My Fault--Helping the Client Understand Self-in-Relation | p. 266 |
Summary: Focusing and Self-in-Relation | p. 271 |
Competency Practice Exercises and Portfolio of Competence | p. 272 |
Determining Your Own Style and Theory: Critical Self-Reflection on Focusing | p. 279 |
References | p. 280 |
Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs | p. 281 |
Introduction: Discovering and Encountering Deeper Issues | p. 282 |
Example Interview: Surviving Divorce | p. 285 |
Instructional Reading: Theoretical Orientations and Meaning | p. 287 |
Summary: Making Sense of Meaning | p. 294 |
Competency Practice Exercises and Portfolio of Competence | p. 296 |
Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning | p. 304 |
References | p. 304 |
Influencing Skills: Six Strategies for Change | p. 306 |
Introduction: An Overview of Influencing Skills | p. 307 |
Example Interview: The Framework for Presentation of Influencing Skills | p. 310 |
Instructional Reading 1 and Exercises: Interpretation/Reframing | p. 311 |
Instructional Reading 2 and Exercises: Logical Consequences | p. 315 |
Instructional Reading 3 and Exercises: Self-Disclosure | p. 319 |
Instructional Reading 4 and Exercises: Feedback | p. 323 |
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion | p. 327 |
Instructional Reading 6 and Exercises: Directives | p. 328 |
Competency Practice Exercises and Portfolio of Competence | p. 336 |
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills | p. 341 |
References | p. 342 |
Skill Integration | p. 343 |
Skill Integration: Putting It All Together | p. 345 |
Introduction: Analyzing the Interview | p. 346 |
Decisional Counseling | p. 346 |
Example Full Interview Transcript: I'd Like to Find a New Career | p. 348 |
Interview Transcript Analysis and Planning | p. 371 |
Competency Practice Exercise and Portfolio of Competence | p. 378 |
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration | p. 382 |
References | p. 382 |
Integrating Microskills with Theory: Sequencing Skills and Interview Stages | p. 383 |
Introduction: Microskills and Theoretical Approaches to the Interview | p. 384 |
Instructional Reading and Example Interview 1: Person-Centered Counseling | p. 384 |
Instructional Reading and Example Interview 2: Assertiveness Training--A Behavioral Strategy | p. 388 |
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling | p. 396 |
Example Interview: Brief Solution-Oriented Counseling | p. 408 |
Competency Practice Exercises and Portfolio of Competence | p. 414 |
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations | p. 418 |
References | p. 418 |
Determining Personal Style and Future Theoretical/Practical Integration | p. 420 |
Introduction: Finding Your Authentic Style | p. 421 |
Instructional Reading: Defining Your Personal Style | p. 421 |
Summary | p. 431 |
Suggested Supplementary Readings | p. 431 |
Professional Disclosure and Agreements | p. 435 |
Name Index | p. 437 |
Subject Index | p. 439 |
Table of Contents provided by Syndetics. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.