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9780534357566

Intentional Interviewing and Counseling Facilitating Client Development in a Multicultural Society

by ;
  • ISBN13:

    9780534357566

  • ISBN10:

    0534357563

  • Edition: 4th
  • Format: Paperback
  • Copyright: 1998-07-17
  • Publisher: Brooks Cole
  • View Upgraded Edition
  • Purchase Benefits
List Price: $60.00

Summary

Over 450 databased studies attest to the effectiveness of the microskills model in the INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY! The new Fifth Edition of this hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interviews using only listening skills. Following this, students learn confrontation and influencing skills and by the time the text is completed, students will be able to conduct interviews from several theoretical perspectives: person-centered, decisional interviewing, assertiveness training, and brief solution-oriented counseling. Throughout the text, students are encouraged to examine themselves and to start defining their own personal style and theory of interviewing and counseling.

Table of Contents

Before You Start: Ethics and Multicultural Competencep. 1
Welcome!p. 1
What Does This Book Offer for Your Development?p. 2
Developing Competence in the Interviewp. 3
Ethics and Multicultural Competencep. 7
A Final Wordp. 11
Referencesp. 13
Introductionp. 15
Toward Intentional Interviewing and Counselingp. 17
Interviewing, Counseling, and Psychotherapyp. 18
Personal Style, Intentionality, and Cultural Intentionalityp. 19
The Microskills Hierarchyp. 22
Story-Positive Asset-Restory-Actionp. 27
You and the Microtraining Process: A Suggested Exercisep. 28
Competency Practice Exercises and Self-Assessmentp. 30
Referencesp. 31
Attending Behavior: Basic to Communicationp. 35
Introduction: The Basics of Listeningp. 36
Example Interviews: Do I Want to Become a Counselor?p. 37
Instructional Reading: Getting Specific about Listeningp. 42
Using Attending in Challenging Situationsp. 50
Summary: Becoming a Samuraip. 51
Competency Practice Exercises and Self-Assessmentp. 53
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behaviorp. 60
Referencesp. 61
Hearing Client Stories: How to Organize an Interviewp. 65
Questions: Opening Communicationp. 67
Introduction: Questioning Questionsp. 68
Example Interview: Conflict at Workp. 70
Instructional Reading: Making Questions Work for Youp. 75
Summary: Making Your Decision about Questionsp. 86
Competency Practice Exercises and Portfolio of Competencep. 87
Determining Your Own Style and Theory: Critical Self-Reflection on Questioningp. 93
Referencesp. 93
Observation Skillsp. 95
Introduction: Keeping Watch on the Interviewp. 96
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?p. 98
Instructional Readingp. 102
Summary: Observation Skillsp. 113
Competency Practice Exercises and Portfolio of Competencep. 115
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skillsp. 122
Referencesp. 123
Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listeningp. 124
Introduction: Active Listeningp. 125
Example Interview: They Are Teasing Me about My Shoesp. 126
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizingp. 129
Summary: Practice, Practice, and Practicep. 138
Competency Practice Exercises and Portfolio of Competencep. 140
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skillsp. 147
Referencesp. 147
Observing and Reflecting Feelings: A Foundation of Client Experiencep. 148
Introduction: The Emotional World of Clientsp. 149
Example Interview: My Mother Has Cancer, My Brothers Don't Helpp. 153
Instructional Reading: Becoming Aware of and Skilled with Emotional Experiencep. 157
Summary: A Caution about Reflection of Feelingsp. 164
Competency Practice Exercises and Portfolio of Competencep. 166
Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feelingp. 174
Referencesp. 174
Integrating Listening Skills: How to Conduct a Well-Formed Interviewp. 176
Introduction: A Review of Cultural Intentionality and Intentional Competencep. 177
The Ivey Taxonomy--Anticipating the Results of Skill Usagep. 178
Empathy and Microskillsp. 186
The Five Stages/Dimensions of the Well-Formed Interviewp. 190
Example Interview: I Can't Get Along with My Bossp. 200
Summaryp. 207
Competency Practice Exercises and Portfolio of Competencep. 208
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skillsp. 219
Referencesp. 219
Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategiesp. 221
The Skills of Confrontation: Supporting While Challengingp. 223
Introduction: Helping Clients Move from Inaction to Actionp. 224
Instructional Reading: Challenging Clients in a Supportive Fashionp. 224
Example Interview: Balancing Family Responsibilitiesp. 238
Summaryp. 241
Competency Practice Exercises and Portfolio of Competencep. 244
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontationp. 252
Referencesp. 252
Focusing the Interview: Exploring the Story from Multiple Perspectivesp. 253
Introduction: Putting Stories in Contextp. 254
Multiple Perspectives on Client Concernsp. 254
Family and Community Genogramsp. 261
Example Interview: It's All My Fault--Helping the Client Understand Self-in-Relationp. 266
Summary: Focusing and Self-in-Relationp. 271
Competency Practice Exercises and Portfolio of Competencep. 272
Determining Your Own Style and Theory: Critical Self-Reflection on Focusingp. 279
Referencesp. 280
Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefsp. 281
Introduction: Discovering and Encountering Deeper Issuesp. 282
Example Interview: Surviving Divorcep. 285
Instructional Reading: Theoretical Orientations and Meaningp. 287
Summary: Making Sense of Meaningp. 294
Competency Practice Exercises and Portfolio of Competencep. 296
Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaningp. 304
Referencesp. 304
Influencing Skills: Six Strategies for Changep. 306
Introduction: An Overview of Influencing Skillsp. 307
Example Interview: The Framework for Presentation of Influencing Skillsp. 310
Instructional Reading 1 and Exercises: Interpretation/Reframingp. 311
Instructional Reading 2 and Exercises: Logical Consequencesp. 315
Instructional Reading 3 and Exercises: Self-Disclosurep. 319
Instructional Reading 4 and Exercises: Feedbackp. 323
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestionp. 327
Instructional Reading 6 and Exercises: Directivesp. 328
Competency Practice Exercises and Portfolio of Competencep. 336
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skillsp. 341
Referencesp. 342
Skill Integrationp. 343
Skill Integration: Putting It All Togetherp. 345
Introduction: Analyzing the Interviewp. 346
Decisional Counselingp. 346
Example Full Interview Transcript: I'd Like to Find a New Careerp. 348
Interview Transcript Analysis and Planningp. 371
Competency Practice Exercise and Portfolio of Competencep. 378
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integrationp. 382
Referencesp. 382
Integrating Microskills with Theory: Sequencing Skills and Interview Stagesp. 383
Introduction: Microskills and Theoretical Approaches to the Interviewp. 384
Instructional Reading and Example Interview 1: Person-Centered Counselingp. 384
Instructional Reading and Example Interview 2: Assertiveness Training--A Behavioral Strategyp. 388
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counselingp. 396
Example Interview: Brief Solution-Oriented Counselingp. 408
Competency Practice Exercises and Portfolio of Competencep. 414
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientationsp. 418
Referencesp. 418
Determining Personal Style and Future Theoretical/Practical Integrationp. 420
Introduction: Finding Your Authentic Stylep. 421
Instructional Reading: Defining Your Personal Stylep. 421
Summaryp. 431
Suggested Supplementary Readingsp. 431
Professional Disclosure and Agreementsp. 435
Name Indexp. 437
Subject Indexp. 439
Table of Contents provided by Syndetics. All Rights Reserved.

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