Inter-Act Interpersonal Communication Concepts, Skills, and Contexts

by Verderber, Kathleen S.; Verderber, Rudolph F.

• ISBN13: 9780195155242
• ISBN10: 0195155246
• Edition: 9th
• Format: Paperback
• Copyright: 2000-06-15
• Publisher: Oxford University Press

Summary

Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Ninth Edition , by best-selling authors Kathleen S. Verderber and Rudolph F. Verderber provides a framework of practical communication skills supported by current theory and numerous real-life examples and scenarios. It addresses modern technology's challenges and obstacles to creating and maintaining healthy relationships between not only those who are close and intimate but those who differ in politics, gender, age, race, religion, and culture. The authors demonstrate the significance of sensitivity to culture, gender, and racial diversity, the importance of ethical communication practices, and ways to reinforce personal ethical communication skills. This ninth and updated edition includes a unique chapter on communicating in the workplace and an entirely new chapter on electronically mediated interpersonal communication. It also includes effective pedagogical features called "Skill Builder Boxes," marginal segments called "Inter-Act with Technology," and sections called "What Would You Do? A Question of Ethics."

Author Biography

Rudolph F. Verderber is Distinguished Teaching Professor Emeritus of Communication at the University of Cincinnati. Kathleen S. Verderber is Associate Professor Emeritus of Management at Northern Kentucky University.

Table of Contents

Each chapter ends with a Summary, Chapter Resources, Key Words, and Inter-Act with Media.

Preface

Understanding Interpersonal Communication

An Orientation to Interpersonal Communication

Interpersonal Communication Defined

The Functions of Interpersonal Communication

Interpersonal Communication Components

Participant Characteristics and Roles

Context

Message Formation

Channels

Noise

Feedback Messages

Interpersonal Communication Principles

Interpersonal Communication Has Purpose

Interpersonal Communication Is Continuous

Interpersonal Communication Is Transactional

Interpersonal Communication Is Relational

Interpersonal Communication is Irreversible

The Ethics of Interpersonal Communication

Interpersonal Communication and Diversity

Diverse Voices: Arturo Madrid on Social Perception

Increasing Interpersonal Communication Competence

Spotlight on Scholars: Brian Spitzberg on Interpersonal Communication Competence

Understanding the Concepts and Developing the Skills that Lead To Competence

Super Skill: Behavioral Flexibility

Writing Communication Improvement Goal Statements

Forming and Using Social Perceptions

The Perception Process

Attention and Selection

Organization of Stimuli

Interpretation of Stimuli

Perceptions of Self: Self-Concept and Self-Esteem

Forming and Maintaining a Self-Concept

Self-Monitoring

Developing and Maintaining Self-Esteem

Social Construction of Self

Spotlight on Scholars: Michael L. Hecht on Interethnic Communication and Ethnic Identity

Accuracy of Self-Concept and Self-Esteem

Self-Concept, Self-Esteem and Communication

Cultural and Gender Influences

Perception of Others

First Impressions

Perceptual Problems

Improving Accuracy of Social Perceptions

Communication Improvement Plan: Perception

Communicating in Relationships: Basic Concepts

Types of Relationships

Acquaintances

Friends

Close Friends or Intimates

Disclosure and Feedback in Relationships

Communication Patterns During Stages of Relationships

Spotlight on Scholars: Steven Duck on Personal Relationships

Beginning and Developing a Relationship

Maintaining a Relationship

Diverse Voices: Brenda J. Allen, Friendships that Bridge Differences

De-escalating and Dissolving a Relationship

Relational Dialectics

Autonomy-Connection

Openness-Closedness

Novelty-Predictability

Managing Dialectical Tensions

Turning Points in Relationships

Theoretical Perspectives on Relationships

Interpersonal Needs Theory

Exchange Theory

Communication Improvement Plan: Relationships

Verbal Communication

Language and Perception

Sapir-Whorf Hypothesis

Polarized language

Language and Meaning

Symbolic Interactionism

Coordinated Management of Meaning

Language and Culture

Characteristics of Language

Improving Language Skills

Choose Specific Language

Adapt Language to Listeners

Date Information

Index Generalizations

Practice Communication Accommodation

Demonstrate Linguistic Sensitivity

Diverse Voices: Delores V. Tanno, I Am

Spotlight on Scholars: Molefi Kete Asante on The Language of Prejudice and Racism

Language in Unique Message Contexts

Language of Humor

Language of Cyberspace

Communication Improvement Plan: Verbal Communication

Communicating Through Nonverbal Behaviors

Characteristics and Functions of Nonverbal Communication

Types of Nonverbal Communication

Kinetics

Paralanguage

Vocal Interferences

Spatial Usage

Spotlight on Scholars: Judee K. Burgoon on Nonverbal

Expectancy Violation Theory

Artifacts

Self-Presentation Cues

Time

Olfactory Communication

Cultural and Gender Variations in Nonverbal Communication

Diverse Voices: Elizabeth Lozano, Latin American and

Anglo Use of Personal Space in Public Places

Improving Nonverbal Communication Skills

Sending Messages

Receiving Messages

Communication Improvement Plan: Nonverbal Communication

Developing Interpersonal Communication Skills

Holding Effective Conversations

The Structure of Conversations

Beginning to Converse

The Body of a Conversation

Disengaging from Conversation

Characteristics of Conversations

Formality

Turn-Taking\Topic Change

Talk Time

Scriptedness

Conversational Audience

Rules of Conversations

Characteristics of Rules

The Cooperative Principle

Guidelines for Effective Conversationalists

Develop an Other-Centered Focus

Engage in Appropriate Turn-Taking

Maintain Conversational Coherence

Practice Politeness

Balance Appropriateness and Effectiveness

Protect Privacy

Cultural Variations in Conversations

Diverse Voices: Nancy Sakamoto, Conversational Ballgames Summary

Inter-Action Dialogue: Conversations

Communication Improvement Plan: Conversation

Listening Effectively

Attending

Understanding

Diverse Voices: Donal Carbaugh, I Can't Do That! But I Can Actually See Around Corners

Resist Taking Our Mind Off What the Speaker is Saying

Identify the Speaker's Purpose and Key Points

Observe Nonverbal Cues

Avoid Interrupting

Ask Questions

Paraphrase What You Heard

Remembering and Retaining Information

Spotlight on Scholars: Robert Bostrom on Listening

Repetition

Mnemonics

Note Taking

Critically Evaluating Information

Separate Fact from Inference

Probe for Information

Applying Skills to Listening in Cyberspace

Inter-Action Dialogue: Listening Effectively

Communication Improvement Plan: Listening

Supporting and Comforting Others

Empathy

Approaches to Empathy

Improving Our Ability to Empathize

Diverse Voices: Linda Howard, Black and White

Understanding Emotional Support

Supporting

Spotlight on Scholars: Brant Burleson on Comforting

Characteristics of Effective and Ineffective Emotional Support

Supportive Interaction Phases

Supportive Message Skills

Clarifying Supportive Intentions

Buffering Face Threats

Other-Centered Messages

Framing

Giving Advice

Social Support in Cyberspace

Gender and Cultural Differences and Similarities in Comforting

Inter-Action Dialogue: Responding and Comforting

Communication Improvement Plan: Responding

Sharing Personal Information: Self-Disclosure and Feedback

Self-Disclosure

Balancing Self-Disclosure and Privacy

Cultural and Gender Differences

Guidelines for Appropriate Self-Disclosure

Skills for Self-Disclosure and Privacy Management

Owning Feelings and Opinions

Describing Feelings

Masking Feelings

Displaying Feelings

Managing Privacy

Asking for Feedback

Giving Personal Feedback

Describing Behavior

Giving Constructive Criticism

Praising

Inter-Action Dialogue: Self-Disclosure

Communication Improvement Plan: Developing Relationships Through Self-Disclosure and Feedback

Using Interpersonal Influence Ethically

Interpersonal Power in Relationships

Perception of Coercive Power

Reward power

Legitimate Power

Expert Power

Referent Power

Types of Persuasive Messages

Giving Good Reasons

Personal Credibility

Spotlight on Scholars: Richard Petty on Attitude Change

Emotion Appeals

Compliance-Gaining Strategies

Supporting-Evidence Strategies

Exchange Strategies

Direct-Request Strategies

Empathy-Based Strategies

Face-Maintenance Strategies

Other-Benefit Strategies

Distributive Strategies

Choosing a Strategy

Overcoming Resistance

Assertiveness

Contrasting Methods of Expressing Our Needs and Rights

Distinguishing Among Passive, Aggressive and Assertive Responses

Characteristics of Assertive Messages

Assertiveness in Cross-Cultural Relationships

Inter-Action Dialogue: Influence

Communication Improvement Plan: Influencing Ethically

Managing Conflict

Types of Interpersonal Conflict

Pseudoconflict

Fact Conflict

Value Conflict

Policy Conflict

Ego Conflict

Styles of Managing Conflict

Withdrawal

Accommodating

Forcing

Compromising

Collaborating

Communication Patterns That Impede effective

Conflict Management

Ascribing Motives

Counter Blame

Demand-Withdrawal

Spiraling Negativity

Stubbornness

Communication Skills That Promote Successful Conflict Management

Spotlight on Scholars: Daniel J. Canary on Conflict Management

Communication Skills for Initiating Conflict

Communication Skills for Responding to Conflict

Communication Skills for Mediating Conflict

Diverse Voices: Mahboub Hashem, The Power of Wastah in Lebanese Speech

Recovering From Conflict Management Failures

Inter-Action Dialogue: Conflict

Communication Improvement Plan: Conflict Management

USING COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS

Communicating in Intimate Relationships: Friends, Spouses, and Family

Characteristics of Intimate Relationships

Warmth and Affection

Trust

Self-Disclosure

Commitment

Types of Intimate Relationships and Relational Styles

Male Relationships

Female Relationships

Gender Differences in Intimacy

Male-Female Relationships

Marriage and Other Long-Term Committed Relationships

Spotlight on Scholars: Mary Anne Fitzpatrick on Couple Types and Communication

Family Relationships

Diverse Voices: Jacqueline Taylor, Performing Commitment

Intergenerational Family Communication

Improving Family Communication

Problems Associated with Intimacy

Loneliness

Relational Uncertainty

Jealousy

Sex-Role Stereotyping

Communication Improvement Plan: Intimate Relationships

Communicating in the Workplace

Presenting Yourself During the Hiring Process

Getting the Interview

Presenting Yourself During an Interview

Managing Relationships at Work

Communicating in Managerial Relationships

Communicating in Co-Worker Relationships

Communicating on a Work Team

Characteristics of Effective Work Teams

Communicating to Make Team Decisions

Leading Team Meetings

Diverse Voices: Delores Cathcart and Robert Cathcart, The Group: A Japanese Context

Member Responsibility in Team Meetings

Communicating in a Diverse Workplace

Organizational Romance

Sexual Harassment

Multicultural Based Work Style Differences

Inter-Generational Differences

Communication Improvement Plan: Workplace Communication

Index

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