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Designed to help students explore how people form relationships and develop the specific skills necessary to creating and maintaining healthy ones,Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Thirteenth Edition, applies current theories and concepts as a framework for understanding interpersonal communication. ** NEW TO THIS EDITION ** Greater emphasis on social media, featuring new "Social Media Factor" sections and "Inter-Act with Social Media" activities Updated discussions on theories and concepts Expanded "Skill Practice" activitiesat the end of each chapter Chapter 3, "Intercultural Communication,"has been re-titled and revised in order to focus on the relationships between concepts Chapter 7, "Listening Effectively,"has been moved forward and placed before the chapter on conversation ** SUPPORT PACKAGE FOR INSTRUCTORS ** An Instructor's Manual provides pedagogical suggestions, sample syllabi, content outlines, discussion questions, chapter activities, simulations, and journal assignments (978-0-19-983689-5). A comprehensiveTest Bankoffers approximately 400 exam questions in multiple-choice, true/false, and essay formats. AnInstructor's Resource CD with Computerized Test Bankincludes the full Instructor's Manual and Test Bank along with computerized testing software and newly revised PowerPoint-based lecture slides (978-0-19-983690-1). AnInstructor's Companion Websiteatwww.oup.com/us/verderberis a password-protected site that features the Instructor's Manual, PowerPoint-based lecture slides, and links to supplemental materials and films. Now Playing: Learning Communication Through Film,2012 Edition--Instructor's Edition. Course cartridgesfor a variety of e-learning environments allow instructors to create their own course websites with the interactive material from the instructor and student companion websites (contact your Oxford University Press representative for access). ** SUPPORT PACKAGE FOR STUDENTS ** AStudent Success Manualfeatures study tips; chapter outlines and summaries; review questions and answers; key terms; and critical-thinking exercises (978-0-19-983692-5). Now Playing: Learning Communication Through Film,2012 Edition,available as an optional printed product, looks at more than sixty contemporary and classic feature films through the lens of communication principles. TheCompanion Websiteatwww.oup.com/verderberoffers flashcards for key terms, interactive self-tests, and links to a variety of communication-related websites. ** PACKAGING OPPORTUNITIES ** Inter-Act,Thirteenth Edition +Now Playing,2012 Edition (978-0-19-992192-8) Inter-Act,Thirteenth Edition + Student Success Manual (978-0-19-992194-2) Inter-Act,Thirteenth Edition +Now Playing,2012 Edition + Student Success Manual (978-0-19-992193-5)
Table of Contents
Each chapter ends with a Summary, "A Question of Ethics: What Would You Do?" features, and Chapter Resources including "What You Should Be Able to Explain" and "What You Should Be Able to Do" summaries; Key Words; "Apply Your Knowledge" and "Skill Practice" activities; "Inter-Act with Media"features; "What's on the Web" resources; and more. Preface PART 1: UNDERSTANDING INTERPERSONAL COMMUNICATION Chapter 1: An Orientation to Interpersonal Communication Interpersonal Communication Messages -- Canned Plans and Message Scripts Interpersonal Communication Is a Complex Process The Purposes of Interpersonal Communication -- We Share Meaning -- We Meet Social Goals -- We Manage Our Personal Identity -- We Conduct Our Relationships Characteristics of Interpersonal Communication -- Interpersonal Communication Is Continuous -- Interpersonal Communication Is Transactional -- Interpersonal Communication Is Irreversible -- Interpersonal Communication Is Situated -- Interpersonal Communication Is Indexical Ethics and Interpersonal Communication The Dark Side of Interpersonal Communication Diversity and Interpersonal Communication Diverse Voices: Lessons from American Experience Interpersonal Communication Competence and You -- Acquire Interpersonal Communication Knowledge -- Increase Interpersonal Communication Skill -- Be Motivated to Demonstrate Competence -- Develop Behavioral Flexibility -- Develop Interpersonal Communication Improvement Plans The Social Media Factor: Understanding Social Media and Interpersonal Communication -- Traits of Social Media Technology Chapter 2: Forming and Using Social Perceptions The Perception Process -- Attention and Selection -- Organization -- Interpretation -- Dual Processing in Perception Perceiving Others -- Reducing Uncertainty -- Impression Formation -- Making Attributions -- Understanding and Overcoming Person-Perception Biases Skill Builders: Perception Checking Self-Perception: Self-Concept and Self-Esteem -- Self-Concept -- Self-Esteem Learn About Yourself -- Culture and Self-Perceptions -- Accuracy of Self-Concept and Self-Esteem Diverse Voices: I Am . . . -- Improving Self-Perception -- The Effects of Self-Perception on Communication The Social Media Factor: Human Factors in Using Social Media -- Digital Self-Disclosure -- Digital Social Connection -- Convenience -- Digital Apprehension -- Miscommunication Chapter 3: Intercultural Communication Culture and Communication Dominant and Co-cultures -- Gender -- Race -- Ethnicity -- Sexual Orientation and Gender Identity -- Religion -- Social Class -- Generation -- Cultural Identity How Cultures Differ -- The Value of the Individual vs. the Group Diverse Voices: Individualism and Collectivism -- Attitudes Toward Predictability and Uncertainty -- Attitudes About Social Power Distribution -- Masculine vs. Feminine Orientation -- Time Orientation -- The Importance of Context for Sharing Meaning Developing Intercultural Communication Competence -- Barriers to Effective Intercultural Communication Learn About Yourself: Ethnocentrism -- The Pyramid Mode of Intercultural Competence Chapter 4: Verbal Messages Verbal Message Fundamentals -- What Is a Language? -- Characteristics of Language Diverse Voices: "Mommy, Why Does Raj Talk Funny?" Meaning in the Language Itself -- Understanding Semantics -- Guidelines for Improving Message Semantics Skill Builder: Dating Information Skill Builders: Indexing Generalizations Verbal Meaning Within the Conversational Context -- Guidelines for Improving Pragmatic Understanding Meaning Within the Social and Cultural Context Learn About Yourself: Verbal Style -- Guidelines for Improving Sociolinguistic Understanding Chapter 5: Nonverbal Messages Characteristics and Functions of Nonverbal Messages -- Characteristics of Nonverbal Communication -- Functions of Nonverbal Messages Types of Nonverbal Communication -- Body Language -- Paralanguage -- Spatial Usage -- Self-Presentation Cues Learn About Yourself: Orientation to Time Cultural and Gender Variations in Nonverbal Communication -- Variations in Body Language -- Variations in Paralanguage -- Variations in Spatial Usage Diverse Voices: Latin American and Anglo American Use of Personal Space in Public Places -- Variations in Self-Presentation Cues Guidelines for Improving Nonverbal Messages -- Sending Nonverbal Messages -- Interpreting Nonverbal Messages Chapter 6: Communication in the Life Cycle of Relationships The Functions of Communication in a Relationship -- The Constitutive Function -- The Instrumental Function -- The Indexical Function Describing Relationships -- Types of Relationships -- Dimensions of Relationships Learn About Yourself Self-Disclosure and Feedback in Relationships -- Understanding Self-Disclosure and Feedback: The Johari Window -- The Role of Self-Disclosure in Relationships -- Guidelines for Self-Disclosure Relationship Life Cycles: How Relationships Change -- Turning Points -- Stage One: Beginning Relationships Diverse Voices: Modern Love: Close Enough to Touch Was Too Far Apart -- Stage Two: Developing Relationships -- Stage Three: Sustaining Relationships -- Stage Four: Relationship Decline The Social Media Factor: Social Media and Relationship Closeness -- Media Richness and Social Cues PART 2: DEVELOPING INTERPERSONAL COMMUNICATION SKILLS Chapter 7: Listening Effectively Challenges to Effective Listening -- Personal and Cultural Styles of Listening Learn About Yourself: Personal Listening Style Profile -- Listening Apprehension -- Dual Processes in Listening Diverse Voices: How I Learned to Shut Up and Listen The Active Listening Process -- Attending -- Understanding Skill Builders: Questioning Skill Builders: Paraphrasing -- Remembering -- Critically Evaluating -- Responding The Social Media Factor: Digital Listening Skills -- Attending and Understanding -- Critically Evaluating Digital Messages -- Recognizing Underlying Motives, Values, and Ideologies -- Avoiding Overdependence Chapter 8: Holding Effective Conversations Conversation: Definition, Structure, and Variation -- Characteristics of Conversation Learn About Yourself: How Conversations Work -- Variation in Conversation Guidelines for Effective Conversationalists -- General Conversation Guidelines Skill Builders: Turn-Taking -- Skills for Conversing with Strangers Skill Builders: Initiating Conversation Skill Builders: Sustaining Conversation Skill Builders: Closing Conversation Cultural Variation in Conversation The Social Media Factor: Digital Conversation Skills -- Awareness of Audience Diverse Voices: Conversational Ballgames -- Conversational Spontaneity -- Abruptness of Disengagement -- Multiplicity of Conversations -- Managing Privacy Chapter 9: Supporting Others Empathizing Learn About Yourself: Empathy Tendencies -- Three Types of Empathy -- Guidelines for Improving Empathy Supportive Messages -- Characteristics of Effective and Ineffective Support Messages -- Supporting Positive Feelings: Celebratory Messages -- Supporting Negative Feelings: Comforting Messages Supportive Interaction Phases Supportive Message Skills -- Clarifying Supportive Intentions -- Buffering Face Threats Skill Builders: Clarifying Supportive Intentions Skill Builders: Positive Facework Skill Builders: Negative Facework -- Using Other-Centered Messages Diverse Voices: "Which Is My Good Leg?" -- Framing Information Skill Builders: Other-Centered Messages Skill Builders: Framing Information -- Giving Advice Gender and Cultural Similarities and Differences in Supporting The Social Media Factor: Using Social Media to Offer Empathy and Support -- Increased Social Distance -- Increased Presence of Others -- Benefits for Apprehensive Individuals -- Ease of Management -- Memorializing Others through Digital Communication Chapter 10: Communicating Personal Information: Disclosure and Privacy The Disclosure-Privacy Dialectic Learn About Yourself: Personal Disclosure Communication Privacy Management Theory -- Factors That Influence Disclosure and Privacy Rules Effects of Disclosure and Privacy on Relationships -- Effects on Intimacy -- Effects on Reciprocity -- Effects of Disclosure and Privacy on Information Co-ownership Self-Disclosure and Privacy Management Skills -- Self-Disclosure Skills Skill Builders: Owning Skill Builders: Describing Behavior Skill Builders: Describing Feelings -- Protecting Privacy Personal Feedback Messages -- Asking for Personal Feedback Skill Builders: Asking for Feedback -- Praising Skill Builders: Praising -- Constructively Criticizing The Social Media Factor: Digitally Managing Your Personal Information -- Blurred Public and Private Distinction -- Ability of Others to Alter Digital Presence Chapter 11: Using Interpersonal Influence Interpersonal Power -- Sources of Power -- Principles of Power Interpersonal Persuasion -- Processing Persuasive Messages: The Elaboration Likelihood Model (ELM) -- Persuading Automatic Processors -- Persuading Extensive Processors Asserting Rights and Expectations -- Approaches to Communicating Rights and Expectations Learn About Yourself: Assertiveness -- Assertive Message Skills Skill Builders: Complaining Skill Builders: Making a Personal Request Skill Builders: Refusing a Personal Request -- Assertiveness in Cross-Cultural Relationships Chapter 12: Managing Conflict Types of Interpersonal Conflict Styles of Managing Interpersonal Conflict Learn About Yourself: Conflict Management -- Withdrawing -- Accommodating -- Forcing -- Compromising -- Collaborating Face Negotiation in Conflict -- Cultural Differences in the Meaning of Face -- Face Negotiation Theory -- Face Negotiation and Conflict Styles in American Co-cultural Groups Destructive Conflict Patterns -- Serial Arguing -- Counterblaming -- Cross-complaining -- Demand-Withdrawal -- Mutual Hostility Pattern Guidelines for Effective Conflict Management -- Breaking Patterns of Destructive Conflict -- Creating a Collaborative Conflict Conversation -- Forgiveness: Repairing Relationships Damaged by Conflict Skill Builders: Behavior, Consequences, and Feelings (b-c-f) Sequence Diverse Voices: The Power of Wastah in Lebanese Speech -- Forgiveness: Repairing Relationships Damaged by Conflict Skill Builders: Apologizing The Social Media Factor: Managing the Dark Side of Digital Communication -- Compulsive and Excessive Internet Use -- Inappropriate Self-Disclosure -- Cyberstalking and Cyberbullying PART 3: USING COMMUNICATION SKILLS TO IMPROVE RELATIONSHIPS Chapter 13: Communicating in Intimate Relationships: Families, Friendships, Marriages, and Other Life Partnerships The Nature of Intimacy Learn About Yourself: Respect for Partner -- Intimacy Is an Interaction Pattern -- Characteristics of Intimate Relationships Families Diverse Voices: Performing Commitment -- Parent-Child Communication -- Communication in Other Types of Family Relationships -- Guidelines for Improving Family Communication Friendships -- Gender Differences in Same-Sex Friendships Marriage and Long-Term Romantic Relationships -- Factors Defining Long-Term Relationships -- Characteristics of Successful Long-Term Relationships -- Positive Communication for Stronger Romantic Relationships The Dark Side of Intimacy -- Relational Uncertainty -- Possessiveness The Social Media Factor: Using Digital Communication Skills to Improve Relationships -- Digital Communication Skills in Personal Relationships -- Initiating Relationships Chapter 14: Communicating in the Workplace Finding a Job -- Locating Job Openings -- Résumés and Cover Letters -- Interviewing Communicating in Workplace Relationships -- Communicating in Managerial Relationships -- Communicating in Coworker Relationships -- Communicating in Customer, Client, and Vendor Relationships Communicating in a Diverse Workplace -- Culture-Based Work Style Diverse Voices: The Group: A Japanese Context -- Gendered Linguistic Style in the Workplace -- Intergenerational Communication Issues The Dark Side of Workplace Communication -- Aggression at Work -- Sexual Harassment The Social Media Factor: Digital Communication Skills in Professional Relationships -- Enabling Digital Communication Between Colleagues -- Implications for Privacy in Professional Relationships -- Digital Communication Etiquette in Your Profession Glossary References Photo Credits Index