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Intercultural Business Communication,9780131860094
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Intercultural Business Communication

by ;
Edition:
4th
ISBN13:

9780131860094

ISBN10:
0131860097
Format:
Paperback
Pub. Date:
1/1/2007
Publisher(s):
Prentice Hall
List Price: $99.00

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This is the 4th edition with a publication date of 1/1/2007.
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Summary

This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. Unique in the market, it uses research involving three Delphi panels of experts'perceptions of the importance of the topics covered as the basis for its contents. The authors have traveled or worked in a number of countries, therefore producing a work of firsthand knowledge of the topics covered.Topics comprehensively covered include: cultural shock; language, oral, and non-verbal communication patterns; written communication patterns; global etiquette; business and social customs; intercultural negotiation process and strategies; and laws affecting international business and travel.A good reference work for anyone who works internationally.

Table of Contents

Foreword ix
Preface xi
About the Authors xiii
The Nature of Intercultural Communication
1(20)
Globalization
4(1)
Culture
5(2)
Enculturation
7(1)
Acculturation
8(1)
Ethnocentrism
9(1)
Norms, Rules, Roles, and Networks
10(1)
Subcultures and Subgroups
10(1)
Cultural Intelligence
11(1)
Communication Barriers
12(1)
Intercultural Constructs
13(1)
Multinational Management Orientations
14(7)
Universal Systems
21(30)
Economic Systems
21(6)
Political Systems
27(3)
World Economics
30(1)
Educational Systems
31(5)
Marriage and Family Systems
36(6)
Social Hierarchies and Interaction
42(9)
Contrasting Cultural Values
51(22)
Values
51(2)
Semantic Differences
53(1)
Attribution and Perception
54(1)
Attitudes Toward Women
55(3)
Work Attitudes
58(2)
Attitudes Toward Ethics
60(1)
Religious Influences
61(2)
Individualism and Collectivism
63(10)
Cultural Shock
73(20)
Stages of Cultural Shock
76(2)
Alleviating Cultural Shock
78(5)
Aspects of Cultural Shock
83(3)
Relationships and Family Considerations
86(1)
Public and Private Self
86(7)
Language
93(24)
High- and Low-Context Language
95(1)
Language Diversity
95(1)
The Language of Numbers
96(1)
Informal and Alternative Languages
96(2)
Forms of Verbal Interaction
98(1)
Linear and Nonlinear Language
99(1)
Vocabulary Equivalence
99(2)
Parables and Proverbs
101(1)
Conversation Taboos
102(2)
Nature of Language
104(1)
Translation Problems
104(2)
Interpreter Use
106(2)
Host Language
108(1)
Thought
109(2)
Language and Culture Interaction
111(6)
Oral and Nonverbal Communication Patterns
117(22)
Thought Patterns
117(1)
Paralanguage
118(1)
Chronemics
119(2)
Proxemics
121(1)
Oculesics
122(1)
Olfactics
123(1)
Haptics
124(2)
Kinesics
126(4)
Chromatics
130(1)
Silence
131(8)
Written Communication Patterns
139(22)
International English
139(2)
Writing Tone and Style
141(2)
Letter Formats
143(8)
Facsimiles (Fax)
151(1)
Electronic Mail (E-Mail)
152(1)
Resume and Job Search Information
152(9)
Global Etiquette
161(21)
Introductions
162(1)
Business Card Exchange
163(1)
Position and Status
164(1)
Electronic Communication Etiquette
165(2)
Dining Practices
167(2)
Tipping
169(1)
Gift Giving
169(4)
Travel Etiquette
173(9)
Business and Social Customs
182(25)
Greeting and Handshaking Customs
183(2)
Verbal Expressions
185(2)
Male/Female Relationships and Workplace Equality
187(1)
Humor in Business
188(1)
Superstitions and Taboos
189(2)
Dress and Appearance
191(1)
Customs Associated with Holidays and Holy Days
192(4)
Office Customs and Practices
196(1)
Customary Demeanor/Behavior
197(1)
Bribery
198(1)
Special Foods and Consumption Taboos
199(8)
Intercultural Negotiation Process
207(27)
Steps in the Negotiation Process
208(3)
Mistakes Commonly Made During Negotiations
211(1)
Intercultural Negotiation Models
212(3)
Negotiation Strategies
215(4)
Trade Agreements
219(4)
Negotiation Styles
223(11)
Intercultural Negotiation Components
234(31)
Cross-Cultural Negotiation Components
234(8)
Stereotypes That Affect Intercultural Negotiations
242(1)
Comparative Negotiation Styles
243(1)
Characteristics of Effective Negotiators
243(2)
Importance of Protocol in Intercultural Negotiations
245(1)
Group vs. Individual Orientation
245(2)
Face-to Face Strategies
247(1)
Role of the Media
248(1)
Personal Constructs
248(17)
Laws Affecting International Business and Travel
265(23)
Home-Country and Host-Country Laws
266(2)
International Law
268(1)
Contracts
269(2)
Global Patents
271(1)
Nonwritten Law
272(1)
Ethics and the Law
272(3)
International Travel and Law
275(2)
Country-Specific Travel Tips
277(11)
Appendix--A: Glossary 288(7)
Appendix--B: Answers to Exercises 295(2)
Index 297


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