Intercultural Competence : Interpersonal Communication Across Cultures

by Lustig, Myron W.; Koester, Jolene

Edition:

3rd

ISBN13:

9780321006127

ISBN10:

0321006127

Format:

Paperback

Pub. Date:

8/1/1998

Publisher(s):

Prentice Hall

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Summary

Striking a unique balance between skills and theory, Intercultural Competence, 3/e provides students with the background and confidence to succeed in todays multi-cultural environment. By clearly explaining different intercultural communication theories and the significance of cultural patterns, then having students practice what they learn via examples in the book, Lustig and Koester ensure that students are better prepared to interact in intercultural relationships. The text also provides a discussion of important ethical and social issues relating to intercultural communication. The authors cover both American multi-culturalism as well as global cultural issues.

Preface

PART ONE Communication and Intercultural Competence

(74)

CHAPTER 1 INTRODUCTION TO INTERCULTURAL COMPETENCE

(21)

The Imperative for Intercultural Competence

(8)

The International Imperative for Intercultural Competence

(3)

The Domestic Imperative for Intercultural Competence

(4)

The United States as an Intercultural Community

(8)

Metaphors of U.S. Cultural Diversity

(4)

What Do You Call Someone from the United States of America?

(1)

Cultural Groups in the United States

(3)

The Challenge of Living in an Intercultural World

(3)

Summary

(1)

CHAPTER 2 COMMUNICATION, CULTURE, AND CULTURAL DIFFERENCES

(27)

Communication

(4)

Defining Communication

(1)

Characteristics of Communication

(2)

Interpersonal Communication

(1)

Culture

(8)

Approaches to Defining Culture

(2)

Defining Culture for the Study of Communication

(3)

Culture and Related Terms

(3)

Why Cultures Differ

(14)

Forces that Maintain Cultural Differences

(12)

The Interrelatedness of Cultural Forces

(1)

Summary

(1)

CHAPTER 3 INTERCULTURAL COMMUNICATION COMPETENCE

(24)

Intercultural Communication

(8)

Examples of Intercultural Interactions

(4)

Similarities and Differences Between Communicators

(2)

Definition of Intercultural Communication

(1)

Intercultural Communication and Related Terms

(3)

Intercultural and Intracultural Communication

(1)

Interethnic and Interracial Communication

(1)

Cross-cultural and Intercultural Communication

(1)

International and Intercultural Communication

(1)

Competence and Intercultural Communication

(11)

Intracultural Communication Competence

(2)

Approaches to the Study of Intercultural Competence

(2)

The Components of Intercultural Competence

(7)

Summary

(2)

PART TWO Cultural Differences in Communication

(92)

CHAPTER 4 CULTURAL PATTERNS AND COMMUNICATION: FOUNDATIONS

(29)

Defining Cultural Patterns

(2)

Components of Cultural Patterns

(4)

Beliefs

(1)

Values

(2)

Norms

(1)

Characteristics of Cultural Patterns

(18)

The Functions of Cultural Patterns

(3)

An Overview of Cultural Patterns

(15)

Cultural Patterns and Intercultural Competence

102

(2)

Summary

104

(2)

CHAPTER 5 CULTURAL PATTERNS AND COMMUNICATION: TAXONOMIES

106

(30)

Taxonomies of Cultural Patterns

106

(27)

Hall's High-and Low-Context Cultural Patterns

107

(4)

Hofstede's Cultural Patterns

111

(15)

Bond's Confucian Cultural Patterns

126

(7)

Cultural Taxonomies and Intercultural Competence

133

(1)

Summary

134

(2)

CHAPTER 6 CULTURAL IDENTITY, CULTURAL BIASES, AND INTERCULTURAL CONTACT

136

(31)

Cultural Identity

137

(7)

The Nature of Identity

137

(3)

The Formation of Cultural Identity

140

(2)

Characteristics of Cultural Identity

142

(2)

Cultural Biases

144

(16)

Social Categorizing

145

(1)

Ethnocentrism

146

(3)

Stereotyping

149

(4)

Prejudice

153

(1)

Discrimination

154

(1)

Racism

155

(3)

Overcoming Cultural Biases

158

(2)

Intercultural Contact

160

(3)

Dominance and Subordination Between Groups

160

(2)

Attitudes among Cultural Members

162

(1)

Cultural Identity and Intercultural Competence

163

(2)

Summary

165

(2)

Part Three Coding Intercultural Communication

167

(92)

CHAPTER 7 VERBAL INTERCULTURAL COMMUNICATION

169

(36)

The Power of Language in Intercultural Communication

169

(2)

Definition of Verbal Codes

171

(12)

The Features of Language

172

(1)

Rule Systems in Verbal Codes

173

(5)

Interpretation and Intercultural Communication

178

(5)

Language, Thought, Culture, and Intercultural Communication

183

(17)

The Sapir-Whorf Hypothesis of Linguistic Relativity

183

(8)

Language and Intercultural Communication

191

(9)

Verbal Codes and Intercultural Competence

200

(3)

Summary

203

(2)

CHAPTER 8 NONVERBAL INTERCULTURAL COMMUNICATION

205

(30)

Definition of Nonverbal Codes

205

(3)

Characteristics of Nonverbal Codes

206

(1)

Relationship of Nonverbal to Verbal Communication

207

(1)

Cultural Universals in Nonverbal Communication

208

(1)

Cultural Variations in Nonverbal Communication

208

(4)

Nonverbal Messages in Intercultural Communication

212

(18)

Body Movements

213

(5)

Space

218

(3)

Touch

221

(2)

Time

223

(4)

Voice

227

(2)

Other Nonverbal Code Systems

229

(1)

Synchrony of Nonverbal Communication Codes

230

(2)

Nonverbal Communication and Intercultural Competence

232

(2)

Summary

234

(1)

CHAPTER 9 THE EFFECTS OF CODE USAGE IN INTERCULTURAL COMMUNICATION

235

(24)

Cultural Variations in Persuasion

236

(9)

Persuasion in Intercultural Encounters

236

(1)

Cultural Differences in Persuasion

237

(4)

Cultural Differences in Styles of Persuasion

241

(4)

Preferences in the Organization of Verbal Codes

245

(4)

Organizational Preferences in the Use of U.S. English

246

(1)

Organizational Preferences in Other Languages and Cultures

247

(2)

Cultural Variations in the Structure of Conversations

249

(8)

Value of Talk and Silence

250

(2)

Rules for Conversations

252

(5)

Effects of Code Usage on Intercultural Competence

257

(1)

Summary

257

(2)

PART FOUR Communication in Intercultural Relationships

259

(97)

CHAPTER 10 INTERCULTURAL COMPETENCE IN INTERPERSONAL RELATIONSHIPS

261

(31)

Cultural Variations in Interpersonal Relationships

261

(13)

Types of Interpersonal Relationships

262

(8)

Dimensions of Interpersonal Relationships

270

(2)

Dynamics of Interpersonal Relationships

272

(2)

The Maintenance of Face in Interpersonal Relationships

274

(6)

Types of Face Needs

275

(2)

Facework and Interpersonal Communication

277

(2)

Facework and Intercultural Communication

279

(1)

Improving Intercultural Relationships

280

(10)

Learning about People from Other Cultures

280

(5)

Sharing Oneself with People from Other Cultures

285

(1)

Handling Differences in Intercultural Relationships

286

(4)

Interpersonal Relationships and Intercultural Competence

290

(1)

Summary

291

(1)

CHAPTER 11 EPISODES, CONTEXTS, AND INTERCULTURAL INTERACTIONS

292

(36)

Social Episodes in Intercultural Relationships

292

(11)

The Nature of Social Episodes

292

(3)

Components of Social Episodes

295

(8)

Contexts for Intercultural Communication

303

(24)

The Health-Care Context

304

(5)

The Educational Context

309

(7)

The Business Context

316

(11)

Episodes, Contexts, and Intercultural Competence

327

(1)

Summary

327

(1)

CHAPTER 12 THE POTENTIAL FOR INTERCULTURAL COMPETENCE

328

(28)

Basic Tools for Improving Intercultural Competence

329

(11)

The BASICs of Intercultural Competence

329

(5)

Description, Interpretation, and Evaluation

334

(6)

Outcomes of Intercultural Contact

340

(8)

Acculturation

340

(7)

Becoming an Interculturally Competent Communicator

347

(1)

The Ethics of Intercultural Competence

348

(4)

When in Rome

348

(3)

Are Cultural Values Relative or Universal?

351

(1)

Do the Ends Justify the Means?

351

(1)

Ethics-Your Choices

352

(1)

Summary

352

(2)

Concluding Remarks

354

(2)

Notes

356

(31)

Credits

387

(3)

Author Index

390

(5)

Subject Index

395

Intercultural Competence : Interpersonal Communication Across Cultures

9780321006127

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