The Interpersonal Communication Book

by DeVito, Joseph A.

Edition:

12th

ISBN13:

9780205472888

ISBN10:

0205472885

Format:

Paperback

Pub. Date:

1/1/2009

Publisher(s):

Allyn & Bacon

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Summary

This text provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology. Recognized for its ability to help students understand the crucial connection between theory and practice, this eleventh edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides students to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships. Contextually-placed web icons in the text's margins direct students to the book's Companion Website where they engage in interactive exercises or simulations that help them gain a better understanding of concepts presented in the text. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing students to communicate successfully in today's world.

Specialized Table of Contents

xiii

Welcome to The Interpersonal Communication Book

Part 1 Interpersonal Communication Preliminaries

(118)

Universals of Interpersonal Communication

(30)

The Importance of Interpersonal Communication

(3)

The Nature of Interpersonal Communication

(4)

Characteristics of Interpersonal Communication

(1)

Forms of Interpersonal Communication

(1)

Purposes of Interpersonal Communication

(2)

Elements of Interpersonal Communication

(12)

Source--Receiver

(1)

Encoding--Decoding

(1)

Messages

(3)

Channel

(1)

Noise

(2)

Context

(1)

Ethics

(1)

Competence

(3)

Axioms of Interpersonal Communication

(8)

Interpersonal Communication Is a Transactional Process

(1)

Interpersonal Communication Is Ambiguous

(2)

Interpersonal Relationships May Be Symmetrical or Complementary

(1)

Interpersonal Communication Refers to Content and Relationship

(1)

Interpersonal Communication Is a Series of Punctuated Events

(1)

Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable

(2)

Reviewing

(1)

Applying

(1)

Experiencing

(1)

Culture in Interpersonal Communication

(24)

Culture and Interpersonal Communication

(8)

The Nature of Culture

(2)

The Relevance of Culture

(2)

The Aim of a Cultural Perspective

(3)

How Cultures Differ

(5)

Power Distances

(1)

Masculine and Feminine Cultures

(1)

Individual and Collective Orientation

(1)

High- and Low-Context Cultures

(2)

Intercultural Communication

(8)

A Model of Intercultural Communication

(1)

Principles for Improving Intercultural Communication

(7)

Reviewing

(1)

Applying

(1)

Experiencing

(1)

The Self in Interpersonal Communication

(25)

Dimensions of the Self

(9)

Self-Concept

(1)

Self-Awareness

(4)

Self-Esteem

(4)

Self-Disclosure

(7)

Influences on Self-Disclosure

(2)

Rewards of Self-Disclosure

(1)

Dangers of Self-Disclosure: Risks Ahead

(1)

Guidelines for Self-Disclosure

(2)

Communication Apprehension

(6)

The Nature of Communication Apprehension

(3)

Theories of Communication Apprehension Management

(2)

Reviewing

(1)

Applying

(1)

Experiencing

(1)

Perception in Interpersonal Communication

(21)

Stages of Perception

(4)

Stage One: Stimulation

(1)

Stage Two: Organization

(1)

Stage Three: Interpretation--Evaluation

(1)

Stage Four: Memory

(1)

Stage Five: Recall

(1)

Implications of the Model of Perception

(1)

Perceptual Processes

(10)

Self-Fulfilling Prophecy

(1)

Implicit Personality Theory

(1)

Perceptual Accentuation

(1)

Primacy--Recency

(1)

Consistency

(1)

Attribution

(5)

Increasing Accuracy in Interpersonal Perception

(4)

Analyze Perceptions

(1)

Check Perceptions

(1)

Reduce Uncertainty

(1)

Increase Cultural Sensitivity

(1)

Reviewing

(1)

Applying

(1)

Experiencing

100

(1)

Listening in Interpersonal Communication

101

(18)

Stages of Listening

103

(6)

Stage One: Receiving

103

(1)

Stage Two: Understanding

104

(1)

Stage Three: Remembering

105

(1)

Stage Four: Evaluating

106

(1)

Stage Five: Responding

107

(1)

Implications of the Model of Listening

108

(1)

Styles of Effective Listening

109

(5)

Empathic and Objective Listening

109

(1)

Nonjudgmental and Critical Listening

110

(1)

Surface and Depth Listening

111

(2)

Active and Inactive Listening

113

(1)

Culture, Gender, and Listening

114

(3)

Culture and Listening

115

(1)

Gender and Listening

115

(2)

Reviewing

117

(1)

Applying

117

(1)

Experiencing

118

(1)

Part 2 Messages: Verbal and Nonverbal

119

(96)

Universals of Verbal and Nonverbal Messages

119

(20)

The Interaction of Verbal and Nonverbal Messages

120

(1)

Meaning Principles

121

(2)

Meanings Are in People

121

(1)

Meanings Are More Than Words and Gestures

122

(1)

Meanings Are Unique

123

(1)

Meanings Are Context-Based

123

(1)

Message Principles

123

(14)

Messages Are Packaged

123

(1)

Messages Are Rule-Governed

124

(2)

Messages Vary in Abstraction

126

(1)

Messages Vary in Politeness

127

(2)

Messages Vary in Inclusion

129

(1)

Messages Vary in Directness

130

(2)

Messages Vary in Assertiveness

132

(5)

Reviewing

137

(1)

Applying

137

(1)

Experiencing

138

(1)

Verbal Messages

139

(23)

Language Symbolizes Reality

140

(4)

Intensional Orientation

140

(2)

Allness

142

(2)

Language Expresses Both Facts and Inferences

144

(2)

Language Expresses Both Denotation and Connotation

146

(1)

Language Can Criticize and Praise

147

(1)

Language Can Obscure Distinctions

148

(6)

Indiscrimination

148

(3)

Polarization

151

(2)

Static Evaluation

153

(1)

Language Can Confirm and Disconfirm

154

(6)

Talking with the Grief Stricken

154

(2)

Sexism

156

(1)

Heterosexism

157

(1)

Racism

158

(1)

Ageism

159

(1)

Sexist, Heterosexist, Racist, and Ageist Listening

160

(1)

Reviewing

160

(1)

Applying

161

(1)

Experiencing

161

(1)

Nonverbal Messages

162

(31)

Nonverbal Communication Functions

163

(2)

Impression Formation and Management

163

(1)

Forming and Defining Relationships

164

(1)

Structuring Conversation and Social Interaction

164

(1)

Influence

164

(1)

Emotional Expression

164

(1)

Nonverbal Communication Channels

165

(21)

Body Communication

165

(2)

Facial Communication

167

(1)

Eye Communication

168

(3)

Touch Communication

171

(2)

Paralanguage and Silence

173

(4)

Spatial Messages

177

(4)

Artifactual Communication

181

(3)

Temporal Communication

184

(2)

Nonverbal Communication and Culture

186

(5)

Culture and Facial Expression

186

(1)

Culture and Colors

186

(1)

Culture and Touch

187

(1)

Culture, Paralanguage, and Silence

188

(1)

Culture and Time

189

(2)

Reviewing

191

(1)

Applying

192

(1)

Experiencing

192

(1)

Messages and Conversation

193

(22)

The Conversation Process

194

(4)

Opening

195

(1)

Feedforward

195

(1)

Business

196

(1)

Feedback

196

(1)

Closing

196

(2)

Conversational Management

198

(11)

Initiating Conversations

198

(3)

Maintaining Conversations

201

(6)

Closing Conversations

207

(2)

Conversational Problems: Prevention and Repair

209

(3)

Preventing Conversational Problems: The Disclaimer

209

(1)

Repairing Conversational Problems: The Excuse

210

(2)

Gossip and the Grapevine

212

(1)

Gossip

212

(1)

The Grapevine

212

(1)

Reviewing

213

(1)

Applying

214

(1)

Experiencing

214

(1)

Part 3 Interpersonal Relationships

215

(114)

Universals of Interpersonal Relationships

215

(18)

Characteristics of Interpersonal Relationships

216

(2)

Psychological Data

216

(1)

Explanatory Knowledge

217

(1)

Personally Established Rules

217

(1)

Stages in Interpersonal Relationships

218

(8)

Contact

219

(1)

Involvement

220

(1)

Intimacy

221

(2)

Deterioration

223

(1)

Repair

223

(1)

Dissolution

224

(1)

Implications of the Model of Relationships

225

(1)

Relationships in a Context of Culture and Technology

226

(5)

Relationships and Culture

227

(1)

Relationships and Technology

228

(3)

Reviewing

231

(1)

Applying

231

(1)

Experiencing

232

(1)

Interpersonal Relationships: Growth and Deterioration

233

(26)

Relationship Development

234

(6)

Attraction Theory

234

(4)

Social Exchange Theory

238

(1)

Equity Theory

239

(1)

Relationship Maintenance

240

(5)

Reasons for Maintaining Relationships

241

(1)

Rules for Maintaining Relationships

242

(1)

Communication for Maintaining Relationships

243

(2)

Relationship Deterioration

245

(5)

Causes of Relationship Deterioration

246

(3)

Effects of Relationship Deterioration

249

(1)

Relationship Repair

250

(5)

Interpersonal Repair

250

(4)

Intrapersonal Repair

254

(1)

Relationship Dissolution

255

(2)

Strategies of Disengagement

255

(1)

Dealing with a Breakup

256

(1)

Reviewing

257

(1)

Applying

258

(1)

Experiencing

258

(1)

Interpersonal Relationships: Friendship, Love, Family, and Workplace

259

(26)

Friendship

260

(5)

Friendship Types

261

(1)

Friendship and Communication

262

(2)

Friendship, Culture, and Gender

264

(1)

Love

265

(7)

Love Types

267

(2)

Love and Communication

269

(1)

Love, Culture, and Gender

270

(2)

Family

272

(7)

Characteristics of Families

273

(3)

Family Types

276

(1)

Family and Communication

277

(2)

Workplace Relationships

279

(3)

Romantic Relationships

279

(2)

Mentoring Relationships

281

(1)

Networking Relationships

281

(1)

Reviewing

282

(1)

Applying

283

(1)

Experiencing

284

(1)

Conflict in Interpersonal Relationships

285

(23)

Principles of Interpersonal Conflict

286

(6)

Conflict Is Inevitable

286

(1)

Conflict Can Have Negative and Positive Effects

287

(1)

Conflict Can Focus on Content and/or Relationship Issues

288

(1)

Conflict Styles Have Consequences

288

(2)

Conflict Is Influenced by Culture

290

(2)

Conflict Management Stages

292

(4)

Define the Conflict

293

(1)

Examine Possible Solutions

294

(1)

Test the Solution

294

(1)

Evaluate the Solution

295

(1)

Accept or Reject the Solution

295

(1)

Conflict Management Strategies

296

(9)

Win--Lose and Win--Win Strategies

297

(1)

Avoidance and Active Fighting Strategies

297

(1)

Force and Talk Strategies

298

(1)

Face-Detracting and Face-Enhancing Strategies

299

(1)

Verbal Aggressiveness and Argumentativeness Strategies

300

(5)

Reviewing

305

(1)

Applying

306

(1)

Experiencing

307

(1)

Power in Interpersonal Relationships

308

(21)

Principles of Power

309

(6)

Some People Are More Powerful Than Others

309

(1)

Power Can Be Increased or Decreased

309

(1)

Power Follows the Principle of Less Interest

310

(1)

Power Has a Cultural Dimension

310

(1)

Power Is Frequently Used Unfairly

311

(4)

Types of Power

315

(3)

Referent Power

315

(1)

Legitimate Power

316

(1)

Expert Power

316

(1)

Information or Persuasion Power

316

(1)

Reward and Coercive Powers

316

(2)

Communicating Power

318

(6)

Speaking Power

318

(1)

Nonverbal Power

318

(2)

Listening Power

320

(1)

Compliance Gaining and Compliance Resisting

320

(3)

Empowering Others

323

(1)

Reviewing

324

(1)

Applying

325

(1)

Experiencing

325

(4)

Glossary of Interpersonal Communication Concepts

329

(12)

Glossary of Interpersonal Communication Skills

341

(8)

Bibliography

349

(36)

Index

385

(18)

Credits

403

The Interpersonal Communication Book

9780205472888

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Summary

Table of Contents