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The Interpersonal Communication Book

by
Edition:
12th
ISBN13:

9780205472888

ISBN10:
0205472885
Format:
Paperback
Pub. Date:
1/1/2009
Publisher(s):
Allyn & Bacon
List Price: $103.00

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This is the 12th edition with a publication date of 1/1/2009.
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Summary

This text provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology. Recognized for its ability to help students understand the crucial connection between theory and practice, this eleventh edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides students to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships. Contextually-placed web icons in the text's margins direct students to the book's Companion Website where they engage in interactive exercises or simulations that help them gain a better understanding of concepts presented in the text. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing students to communicate successfully in today's world.

Table of Contents

Specialized Table of Contents xiii
Welcome to The Interpersonal Communication Book xv
Part 1 Interpersonal Communication Preliminaries
1(118)
Universals of Interpersonal Communication
1(30)
The Importance of Interpersonal Communication
2(3)
The Nature of Interpersonal Communication
5(4)
Characteristics of Interpersonal Communication
5(1)
Forms of Interpersonal Communication
6(1)
Purposes of Interpersonal Communication
7(2)
Elements of Interpersonal Communication
9(12)
Source--Receiver
10(1)
Encoding--Decoding
11(1)
Messages
12(3)
Channel
15(1)
Noise
15(2)
Context
17(1)
Ethics
18(1)
Competence
18(3)
Axioms of Interpersonal Communication
21(8)
Interpersonal Communication Is a Transactional Process
21(1)
Interpersonal Communication Is Ambiguous
22(2)
Interpersonal Relationships May Be Symmetrical or Complementary
24(1)
Interpersonal Communication Refers to Content and Relationship
25(1)
Interpersonal Communication Is a Series of Punctuated Events
26(1)
Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable
27(2)
Reviewing
29(1)
Applying
30(1)
Experiencing
30(1)
Culture in Interpersonal Communication
31(24)
Culture and Interpersonal Communication
32(8)
The Nature of Culture
33(2)
The Relevance of Culture
35(2)
The Aim of a Cultural Perspective
37(3)
How Cultures Differ
40(5)
Power Distances
40(1)
Masculine and Feminine Cultures
41(1)
Individual and Collective Orientation
42(1)
High- and Low-Context Cultures
43(2)
Intercultural Communication
45(8)
A Model of Intercultural Communication
46(1)
Principles for Improving Intercultural Communication
46(7)
Reviewing
53(1)
Applying
54(1)
Experiencing
54(1)
The Self in Interpersonal Communication
55(25)
Dimensions of the Self
56(9)
Self-Concept
56(1)
Self-Awareness
57(4)
Self-Esteem
61(4)
Self-Disclosure
65(7)
Influences on Self-Disclosure
66(2)
Rewards of Self-Disclosure
68(1)
Dangers of Self-Disclosure: Risks Ahead
69(1)
Guidelines for Self-Disclosure
70(2)
Communication Apprehension
72(6)
The Nature of Communication Apprehension
73(3)
Theories of Communication Apprehension Management
76(2)
Reviewing
78(1)
Applying
78(1)
Experiencing
79(1)
Perception in Interpersonal Communication
80(21)
Stages of Perception
81(4)
Stage One: Stimulation
81(1)
Stage Two: Organization
82(1)
Stage Three: Interpretation--Evaluation
83(1)
Stage Four: Memory
83(1)
Stage Five: Recall
84(1)
Implications of the Model of Perception
84(1)
Perceptual Processes
85(10)
Self-Fulfilling Prophecy
86(1)
Implicit Personality Theory
87(1)
Perceptual Accentuation
88(1)
Primacy--Recency
89(1)
Consistency
89(1)
Attribution
90(5)
Increasing Accuracy in Interpersonal Perception
95(4)
Analyze Perceptions
95(1)
Check Perceptions
96(1)
Reduce Uncertainty
97(1)
Increase Cultural Sensitivity
98(1)
Reviewing
99(1)
Applying
99(1)
Experiencing
100(1)
Listening in Interpersonal Communication
101(18)
Stages of Listening
103(6)
Stage One: Receiving
103(1)
Stage Two: Understanding
104(1)
Stage Three: Remembering
105(1)
Stage Four: Evaluating
106(1)
Stage Five: Responding
107(1)
Implications of the Model of Listening
108(1)
Styles of Effective Listening
109(5)
Empathic and Objective Listening
109(1)
Nonjudgmental and Critical Listening
110(1)
Surface and Depth Listening
111(2)
Active and Inactive Listening
113(1)
Culture, Gender, and Listening
114(3)
Culture and Listening
115(1)
Gender and Listening
115(2)
Reviewing
117(1)
Applying
117(1)
Experiencing
118(1)
Part 2 Messages: Verbal and Nonverbal
119(96)
Universals of Verbal and Nonverbal Messages
119(20)
The Interaction of Verbal and Nonverbal Messages
120(1)
Meaning Principles
121(2)
Meanings Are in People
121(1)
Meanings Are More Than Words and Gestures
122(1)
Meanings Are Unique
123(1)
Meanings Are Context-Based
123(1)
Message Principles
123(14)
Messages Are Packaged
123(1)
Messages Are Rule-Governed
124(2)
Messages Vary in Abstraction
126(1)
Messages Vary in Politeness
127(2)
Messages Vary in Inclusion
129(1)
Messages Vary in Directness
130(2)
Messages Vary in Assertiveness
132(5)
Reviewing
137(1)
Applying
137(1)
Experiencing
138(1)
Verbal Messages
139(23)
Language Symbolizes Reality
140(4)
Intensional Orientation
140(2)
Allness
142(2)
Language Expresses Both Facts and Inferences
144(2)
Language Expresses Both Denotation and Connotation
146(1)
Language Can Criticize and Praise
147(1)
Language Can Obscure Distinctions
148(6)
Indiscrimination
148(3)
Polarization
151(2)
Static Evaluation
153(1)
Language Can Confirm and Disconfirm
154(6)
Talking with the Grief Stricken
154(2)
Sexism
156(1)
Heterosexism
157(1)
Racism
158(1)
Ageism
159(1)
Sexist, Heterosexist, Racist, and Ageist Listening
160(1)
Reviewing
160(1)
Applying
161(1)
Experiencing
161(1)
Nonverbal Messages
162(31)
Nonverbal Communication Functions
163(2)
Impression Formation and Management
163(1)
Forming and Defining Relationships
164(1)
Structuring Conversation and Social Interaction
164(1)
Influence
164(1)
Emotional Expression
164(1)
Nonverbal Communication Channels
165(21)
Body Communication
165(2)
Facial Communication
167(1)
Eye Communication
168(3)
Touch Communication
171(2)
Paralanguage and Silence
173(4)
Spatial Messages
177(4)
Artifactual Communication
181(3)
Temporal Communication
184(2)
Nonverbal Communication and Culture
186(5)
Culture and Facial Expression
186(1)
Culture and Colors
186(1)
Culture and Touch
187(1)
Culture, Paralanguage, and Silence
188(1)
Culture and Time
189(2)
Reviewing
191(1)
Applying
192(1)
Experiencing
192(1)
Messages and Conversation
193(22)
The Conversation Process
194(4)
Opening
195(1)
Feedforward
195(1)
Business
196(1)
Feedback
196(1)
Closing
196(2)
Conversational Management
198(11)
Initiating Conversations
198(3)
Maintaining Conversations
201(6)
Closing Conversations
207(2)
Conversational Problems: Prevention and Repair
209(3)
Preventing Conversational Problems: The Disclaimer
209(1)
Repairing Conversational Problems: The Excuse
210(2)
Gossip and the Grapevine
212(1)
Gossip
212(1)
The Grapevine
212(1)
Reviewing
213(1)
Applying
214(1)
Experiencing
214(1)
Part 3 Interpersonal Relationships
215(114)
Universals of Interpersonal Relationships
215(18)
Characteristics of Interpersonal Relationships
216(2)
Psychological Data
216(1)
Explanatory Knowledge
217(1)
Personally Established Rules
217(1)
Stages in Interpersonal Relationships
218(8)
Contact
219(1)
Involvement
220(1)
Intimacy
221(2)
Deterioration
223(1)
Repair
223(1)
Dissolution
224(1)
Implications of the Model of Relationships
225(1)
Relationships in a Context of Culture and Technology
226(5)
Relationships and Culture
227(1)
Relationships and Technology
228(3)
Reviewing
231(1)
Applying
231(1)
Experiencing
232(1)
Interpersonal Relationships: Growth and Deterioration
233(26)
Relationship Development
234(6)
Attraction Theory
234(4)
Social Exchange Theory
238(1)
Equity Theory
239(1)
Relationship Maintenance
240(5)
Reasons for Maintaining Relationships
241(1)
Rules for Maintaining Relationships
242(1)
Communication for Maintaining Relationships
243(2)
Relationship Deterioration
245(5)
Causes of Relationship Deterioration
246(3)
Effects of Relationship Deterioration
249(1)
Relationship Repair
250(5)
Interpersonal Repair
250(4)
Intrapersonal Repair
254(1)
Relationship Dissolution
255(2)
Strategies of Disengagement
255(1)
Dealing with a Breakup
256(1)
Reviewing
257(1)
Applying
258(1)
Experiencing
258(1)
Interpersonal Relationships: Friendship, Love, Family, and Workplace
259(26)
Friendship
260(5)
Friendship Types
261(1)
Friendship and Communication
262(2)
Friendship, Culture, and Gender
264(1)
Love
265(7)
Love Types
267(2)
Love and Communication
269(1)
Love, Culture, and Gender
270(2)
Family
272(7)
Characteristics of Families
273(3)
Family Types
276(1)
Family and Communication
277(2)
Workplace Relationships
279(3)
Romantic Relationships
279(2)
Mentoring Relationships
281(1)
Networking Relationships
281(1)
Reviewing
282(1)
Applying
283(1)
Experiencing
284(1)
Conflict in Interpersonal Relationships
285(23)
Principles of Interpersonal Conflict
286(6)
Conflict Is Inevitable
286(1)
Conflict Can Have Negative and Positive Effects
287(1)
Conflict Can Focus on Content and/or Relationship Issues
288(1)
Conflict Styles Have Consequences
288(2)
Conflict Is Influenced by Culture
290(2)
Conflict Management Stages
292(4)
Define the Conflict
293(1)
Examine Possible Solutions
294(1)
Test the Solution
294(1)
Evaluate the Solution
295(1)
Accept or Reject the Solution
295(1)
Conflict Management Strategies
296(9)
Win--Lose and Win--Win Strategies
297(1)
Avoidance and Active Fighting Strategies
297(1)
Force and Talk Strategies
298(1)
Face-Detracting and Face-Enhancing Strategies
299(1)
Verbal Aggressiveness and Argumentativeness Strategies
300(5)
Reviewing
305(1)
Applying
306(1)
Experiencing
307(1)
Power in Interpersonal Relationships
308(21)
Principles of Power
309(6)
Some People Are More Powerful Than Others
309(1)
Power Can Be Increased or Decreased
309(1)
Power Follows the Principle of Less Interest
310(1)
Power Has a Cultural Dimension
310(1)
Power Is Frequently Used Unfairly
311(4)
Types of Power
315(3)
Referent Power
315(1)
Legitimate Power
316(1)
Expert Power
316(1)
Information or Persuasion Power
316(1)
Reward and Coercive Powers
316(2)
Communicating Power
318(6)
Speaking Power
318(1)
Nonverbal Power
318(2)
Listening Power
320(1)
Compliance Gaining and Compliance Resisting
320(3)
Empowering Others
323(1)
Reviewing
324(1)
Applying
325(1)
Experiencing
325(4)
Glossary of Interpersonal Communication Concepts 329(12)
Glossary of Interpersonal Communication Skills 341(8)
Bibliography 349(36)
Index 385(18)
Credits 403


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