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Interpersonal Communication : Relating to Others,9780205417926
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Interpersonal Communication : Relating to Others

by ; ;
Edition:
5th
ISBN13:

9780205417926

ISBN10:
0205417922
Format:
Paperback
Pub. Date:
1/1/2008
Publisher(s):
Allyn & Bacon

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Summary

"Interpersonal Communication: Relating to Others" emphasizes the importance of focusing on others in order to understand and improve interpersonal communication. Self concept, perception, listening and responding skills, verbal and nonverbal communication skills, conflict management, interpersonal relationships, and managing relationship challenges. Interpersonal communication.

Table of Contents

Preface xvii
About the Authors xxvii
Part One Interpersonal Communication Foundations
3(118)
Introduction to Interpersonal Communication
4(28)
Defining Interpersonal Communication
6(3)
Interpersonal Communication Is a Distinctive Form of Communication
6(2)
Interpersonal Communication Involves Mutual Influence Between Individuals
8(1)
Interpersonal Communication Is the Fundamental Means We Use to Manage Our Relationships
8(1)
The Importance of Interpersonal Communication to Our Lives
9(1)
An Evolving Model for Human and Interpersonal Communication
10(4)
Human Communication as Action: Message Transfer
10(2)
Human Communication as Interaction: Message Exchange
12(1)
Human Communication as Transaction: Message Creation
13(1)
Mediated Interpersonal Communication: A New Frontier
14(4)
Applying Theory and Research: Does Your Level of Communication Apprehension Predict the Type of Relationships You Have with Others Online?
16(2)
Principles of Interpersonal Communication
18(4)
Interpersonal Communication Connects Us to Others
18(1)
Understanding Diversity: The World Is Here
19(1)
Interpersonal Communication Is Irreversible
19(1)
Interpersonal Communication Is Complicated
20(1)
Interpersonal Communication Is Governed by Rules
21(1)
Interpersonal Communication Involves Both Content and Relationship Dimensions
22(1)
Interpersonal Communication Myths
22(2)
Myth: ``More Words Will Make the Meaning Clearer''
22(1)
Myth: ``Meanings Are in Words''
22(1)
Myth: ``Information Equals Communication''
23(1)
Myth: ``Interpersonal Relationship Problems Are Always Communication Problems''
23(1)
How to Improve Your Own Interpersonal Communication Competence
24(8)
Become Knowledgeable
25(1)
Become Skilled
25(1)
Become Motivated
26(1)
Become Flexible
26(1)
Become Ethical
26(1)
Become Other-Oriented
26(2)
Becoming Other-Oriented: Consider Others' Needs and Perspectives Without Abandoning Your Own Integrity
28(1)
Summary
29(1)
For Discussion and Review
30(1)
For Your Journal
30(1)
Learning with Others
30(1)
Weblinks
31(1)
Interpersonal Communication and Self
32(34)
Self-Concept: Who Are You?
34(9)
Building Your Skills: Who Are You?
34(1)
One or Many Selves?
35(1)
Building Your Skills: Dimensions of Your Self
36(1)
How Your Self-Concept Develops
37(3)
Applying Theory and Research: Symbolic Interaction Theory
40(2)
Building Your Skills: Assessing Your Willingness to Communicate
42(1)
Self-Esteem: Your Self-Worth
43(1)
How to Improve Your Self-Esteem
44(5)
Engage in Self-Talk
44(1)
Visualize a Positive Image of Yourself
45(1)
Avoid Comparing Yourself with Others
45(1)
Reframe Appropriately
46(1)
Develop Honest Relationships
47(1)
Let Go of the Past
47(1)
Seek Support
48(1)
How Self-Concept and Self-Esteem Affect Interpersonal Communication and Relationships
49(5)
Self and Others
49(1)
Self-Fulfilling Prophecy
50(1)
Self and Interpretation of Messages
50(1)
Self and Interpersonal Needs
51(1)
Self and Communication Style
52(1)
Building Your Skills: Sociocommunicative Orientation
53(1)
Self-Disclosure: Connecting Self to Others Through Talk
54(4)
Understanding the Depth and Breadth of Self-Disclosure: The Social Penetration Model of Self-Disclosure
54(2)
Understanding Diversity: Cultural Differences in Self-Disclosure
56(1)
Understanding How We Learn About Ourselves from Others: The Johari Window Model of Self-Disclosure
56(2)
Characteristics of Self-Disclosure
58(8)
Self-Disclosure Usually Moves in Small Increments
58(1)
Self-Disclosure Moves from Less Personal to More Personal Information
59(1)
Self-Disclosure Is Reciprocal
60(1)
Self-Disclosure Involves Risk
60(1)
Self-Disclosure Involves Trust
60(1)
Self-Disclosure Over Time: Enhancing Intimacy
61(1)
Building Your Skills: Self-Disclosure Patterns
62(1)
Becoming Other-Oriented: A World View
63(1)
Summary
64(1)
For Discussion and Review
64(1)
For Your Journal
65(1)
Learning with Others
65(1)
Weblinks
65(1)
Interpersonal Communication and Perception
66(22)
Understanding Interpersonal Perception
68(4)
Stage 1: Selecting
69(1)
Stage 2: Organizing
69(2)
Stage 3: Interpreting
71(1)
Perception and Interpersonal Communication
72(1)
Perceiving Others
72(5)
How We Form Impressions of Others
73(1)
How We Describe Others
73(1)
How We Interpret the Behavior of Others
74(2)
Understanding Diversity: The Power of Perspective
76(1)
Identifying Barriers to Accurate Perception
77(6)
Ignoring Information
77(1)
Overgeneralizing
78(1)
Oversimplifying
78(1)
Stereotyping
78(1)
Imposing Consistency
79(1)
Understanding Diversity: Moving Beyond a First Impression
79(1)
Focusing on the Negative
80(1)
Making a Fundamental Attribution Error
80(1)
Building Your Skills: Preconceived Explanations
80(1)
Applying Theory and Research: Politeness Theory
81(1)
Exhibiting Self-Serving Bias
82(1)
Improving Your Perception Skills
83(5)
Link Details with the Big Picture
83(1)
Become Aware of Others' Perceptions of You
84(1)
Increase Your Awareness
84(1)
Become Other-Oriented
84(1)
Becoming Other-Oriented: Ten Questions That Can Help You Become Other-Oriented
84(1)
Check Your Perceptions
85(1)
Summary
86(1)
For Discussion and Review
86(1)
For Your Journal
87(1)
Learning with Others
87(1)
Weblinks
87(1)
Interpersonal Communication and Cultural Diversity: Adapting to Others
88(33)
Understanding Diversity: A Diversity Almanac
90(1)
The Nature of Culture
91(8)
Cultural Elements
91(1)
Building Your Skills: Assessing Your Communication with Strangers
91(1)
Understanding Diversity: Our Range of Differences
92(1)
Cultural Values
93(3)
Applying Theory and Research: Uncertainty Reduction Theory
96(1)
Cultural Contexts
97(2)
Barriers to Effective Intercultural Communication
99(4)
Ethnocentrism
99(1)
Different Communication Codes
100(1)
Understanding Diversity: Ethnocentric Thinking
100(1)
Building Your Skills: Assessing Your Ethnocentrism
101(1)
Stereotyping and Prejudice
102(1)
Assuming Similarity
103(1)
Improving Intercultural Competence
103(18)
Developing Knowledge: Strategies to Understand Others Who Differ from Us
104(3)
Developing Motivation: Strategies to Accept Others Who Differ from Us
107(1)
Building Your Skills: Can You Tolerate Ambiguity?
108(1)
Understanding Diversity: Tao: A Universal Moral Code
109(1)
Building Your Skills: Measuring Mindfulness
110(1)
Developing Skill: Strategies to Adapt to Others Who Differ from Us
111(1)
Building Your Skills: Predicting How Others Feel
112(2)
Becoming Other-Oriented: The Platinum Rule
114(2)
Summary
116(1)
For Discussion and Review
117(1)
For Your Journal
117(1)
Learning with Others
118(1)
Weblinks
119(2)
Part Two Interpersonal Communication Skills
121(134)
Listening and Responding Skills
122(34)
Listening Defined
124(2)
Selecting
124(1)
Attending
124(1)
Understanding
124(1)
Remembering
125(1)
Responding
126(1)
Listening Styles
126(2)
People-Oriented Listeners
126(1)
Action-Oriented Listeners
127(1)
Content-Oriented Listeners
127(1)
Time-Oriented Listeners
127(1)
Listening Barriers
128(6)
Understanding Diversity: Who Listens Better, Men or Women?
129(1)
Being Self-Absorbed
129(1)
Unchecked Emotions
130(1)
Building Your Skills: Identifying Your Emotional ``Hot Buttons''
131(1)
Criticizing the Speaker
131(1)
Differing Speech Rate and Thought Rate
132(1)
Shifting Attention
132(1)
Information Overload
133(1)
External Noise
133(1)
Listener Apprehension
133(1)
Improving Listening, Comprehension, and Responding Skills
134(5)
Stop
134(1)
Look
135(1)
Listen
136(1)
Ask Questions
137(1)
Reflect Content by Paraphrasing
137(1)
Becoming Other-Oriented: Identifying Message Details and Major Ideas
138(1)
Improving Empathic Listening and Responding Skills
139(6)
Building Your Skills: Test Your Empathy Ability
140(1)
Understand Your Partner's Feelings: Imagine How You Would Feel
141(1)
Paraphrase Emotions
141(1)
Building Your Skills: Sympathy versus Empathy
142(1)
Building Your Skills: Listening and Paraphrasing Content and Emotion
143(1)
Applying Theory and Research: Listening to Others' Stories as Co-Storyteller
144(1)
Responding to Confirm or Disconfirm Others
145(4)
Provide Confirming Responses
146(1)
Avoid Disconfirming Responses
147(2)
Improving Critical Listening and Responding Skills
149(1)
Identify Useful and Flawed Information
149(1)
Avoid Jumping to Conclusions
149(1)
Improving Your Responding Skills
150(6)
Provide Well-Timed Responses
150(1)
Provide Usable Information
151(1)
Avoid Unnecessary Details
151(1)
Be Descriptive Rather Than Evaluative
151(1)
Building Your Skills: Practicing Your Responding Skills
152(1)
Summary
153(1)
For Discussion and Review
153(1)
For Your Journal
154(1)
Learning with Others
154(1)
Weblinks
155(1)
Verbal Communication Skills
156(30)
Understanding How Words Work
157(4)
Words Are Symbols
158(1)
Words Are Arbitrary
158(1)
Words Are Context Bound
159(1)
Words Are Culturally Bound
159(1)
Words Communicate Denotative and Connotative Meaning
160(1)
Words Communicate Concrete or Abstract Meaning
161(1)
Recognizing the Power of Words
161(3)
Words Have Power to Create
161(1)
Words Have Power to Affect Thoughts and Actions
162(1)
Words Have Power to Affect and Reflect Culture
163(1)
Avoiding Word Barriers
164(7)
Bypassing: One Word, Two Thoughts
164(1)
Building Your Skills: The Talkaholic Scale
165(1)
Lack of Precision: Uncertain Meaning
165(2)
Allness: The Language of Generalization
167(1)
Static Evaluation: The Language of Rigidity
167(1)
Polarization: The Language of Extremes
168(1)
Biased Language: Insensitivity Toward Others
168(3)
Using Words to Establish Supportive Relationships
171(7)
Describe Your Own Feelings, Rather Than Evaluate the Behavior of Others
172(1)
Building Your Skills: Practice Using ``I'' Language
173(1)
Solve Problems Rather Than Try to Control Others
173(1)
Be Genuine Rather Than Manipulative
174(1)
Empathize Rather Than Remain Detached from Others
174(1)
Building Your Skills: Supportive/Defensive Communication Role-Play
174(1)
Applying Theory and Research: The Power of a Kind Word
175(1)
Building Your Skills: Expressing Your Emotions
176(1)
Be Flexible Rather Than Rigid Toward Others
176(1)
Building Your Skills: Using Word Pictures to Express Your Feelings
177(1)
Present Yourself as Equal Rather Than Superior
177(1)
Using Words to Be Appropriately Assertive
178(8)
Building Your Skills: How to Assert Yourself if You Are Sexually Harassed
179(1)
Behaving Assertively: Five Steps
180(1)
Becoming Other-Oriented: Bumper Sticker Slogans
181(1)
Building Your Skills: How to Assert Yourself
182(1)
Summary
183(1)
For Discussion and Review
184(1)
For Your Journal
184(1)
Learning with Others
184(1)
Weblinks
185(1)
Nonverbal Communication Skills
186(32)
Why Learn About Nonverbal Communication?
187(5)
Nonverbal Messages Communicate Our Feelings and Attitudes
188(1)
Nonverbal Messages Are More Believable
188(1)
Nonverbal Messages Work with Verbal Messages to Create Meaning
189(1)
People Respond and Adapt to Others Through Nonverbal Messages
190(1)
Nonverbal Messages Play a Major Role in Interpersonal Relationships
190(1)
Applying Theory and Research: Adapting to Intimacy
191(1)
The Challenge of Interpreting Nonverbal Messages
192(3)
Nonverbal Messages Are Often Ambiguous
192(1)
Nonverbal Messages Are Continuous
193(1)
Nonverbal Cues Are Multichanneled
193(1)
Nonverbal Interpretation Is Culture Based
193(1)
Understanding Diversity: Cultural Differences in Interpreting Nonverbal Messages
194(1)
Nonverbal Communication Codes
195(12)
Body Movement, Posture, and Gestures
195(1)
Building Your Skills: Communicating Interest
196(2)
Eye Contact
198(2)
Facial Expression
200(1)
Building Your Skills: Facial Expression Quiz
200(1)
Vocal Cues
201(1)
Personal Space
202(2)
Territory
204(1)
Touch
205(1)
Appearance
205(2)
Interpreting Nonverbal Communication
207(3)
Immediacy
207(1)
Understanding Diversity: Gender Differences and Nonverbal Communication
208(1)
Arousal
209(1)
Dominance
209(1)
Improving Your Ability to Interpret Nonverbal Messages
210(8)
Consider Nonverbal Cues in Context
211(1)
Look for Clusters of Nonverbal Cues
211(1)
Consider Past Experiences When Interpreting Nonverbal Cues
211(1)
Check Your Perceptions with Others
211(2)
Be Aware That the Nonverbal Expression of Emotion Is Contagious
213(1)
Look for Cues That May Communicate Lying
213(1)
Becoming Other-Oriented: Checking Perceptions
213(2)
Summary
215(1)
For Discussion and Review
216(1)
For Your Journal
216(1)
Learning with Others
216(1)
Weblinks
217(1)
Conflict Management Skills
218(37)
What Is Conflict?
220(1)
Myths About Conflict
221(2)
Myth 1: ``Conflict is Always a Sign of a Poor Interpersonal Relationship''
221(1)
Myth 2: ``Conflict Can Always Be Avoided''
221(1)
Myth 3: ``Conflict Always Occurs Because of Misunderstandings''
222(1)
Myth 4: ``Conflict Can Always Be Resolved''
222(1)
Myth 5: ``Conflict Is Always Bad''
222(1)
Types of Conflict
223(5)
Pseudoconflict: Misunderstandings
223(1)
Simple Conflict: Different Stands on the Issues
223(1)
Understanding Diversity: Gender, Culture, and Conflict
224(2)
Ego Conflict: Conflict Gets Personal
226(2)
Conflict as a Process
228(3)
Source: Prior Conditions
228(1)
Beginning: Frustration Awareness
228(1)
Middle: Active Conflict
228(1)
End: Resolution
229(1)
Aftermath: Follow-Up
229(2)
Conflict Management Styles
231(6)
Avoidance
231(1)
Building Your Skills: Identifying Your Conflict Management Style
232(1)
Accommodation
233(1)
Competition
234(1)
Compromise
235(1)
Collaboration
235(2)
Negotiation Strategies
237(2)
Win-Lose Negotiation Strategies
237(1)
Applying Theory and Research: Cultural Differences and Preferred Conflict Management Style
238(1)
Win--Win Negotiation Strategies
239(1)
Conflict Management Skills
239(16)
Manage Your Emotions
240(2)
Becoming Other-Oriented: Tips for Managing Anger
242(1)
Manage Information
243(2)
Be Empathic
245(1)
Manage Goals
246(1)
Manage the Problem
247(3)
Summary
250(1)
For Discussion and Review
251(1)
For Your Journal
251(1)
Learning with Others
252(1)
Weblinks
253(2)
Part Three Interpersonal Communication in Relationships
255(126)
Understanding Interpersonal Relationships
256(30)
An Interpersonal Relationship as a System and a Process
258(1)
Relationships of Circumstance and Relationships of Choice
259(1)
Intimacy and Attraction in Relationships
259(7)
Short-Term Initial Attraction and Long-Term Maintenance Attraction
261(1)
Elements of Interpersonal Attraction
262(2)
Building Your Skills: Are Your Needs Complementary?
264(1)
Understanding Diversity: Dating Customs Around the World
265(1)
Interpersonal Power in Relationships
266(6)
Principles of Interpersonal Power
266(2)
Types of Power Relationships
268(1)
Types of Power
269(1)
Negotiating Power in Interpersonal Relationships
269(1)
Applying Theory and Research: Power in Marital Relationships
270(2)
Relationships with Friends, Lovers, and Family
272(14)
Friends
273(4)
Lovers: Romantic Relationships
277(2)
Understanding Diversity: Improved Attitudes Toward Interracial Dating
279(1)
Family Relationships
280(2)
Building Your Skills: Origins of Your Interpersonal Communication Skills
282(1)
Becoming Other-Oriented: Intimacy and Power in Relationships
283(1)
Summary
284(1)
For Discussion and Review
284(1)
For Your Journal
285(1)
Learning with Others
285(1)
Weblinks
285(1)
Developing Interpersonal Relationships
286(28)
Stages of Interpersonal Relationships
288(5)
Relational Escalation
289(2)
Building Your Skills: Graphing Your Relationship Changes
291(1)
Relational De-Escalation
291(2)
Theories of Interpersonal Relationship Development
293(4)
Social Exchange Theory
293(2)
Dialectical Theory
295(2)
Strategies and Skills for Developing Interpersonal Relationships
297(17)
Skills and Strategies Used Primarily During the Initiation Stage
298(2)
Skills and Strategies Used in Both Initiating and Escalating Relationships
300(1)
Building Your Skills: Questions to Keep the Conversation Going During a Date
301(3)
Building Your Skills: Affinity-Seeking Observation
304(1)
Applying Theory and Research: Initiation Stage: Male-Initiated versus Female-Initiated Date Requests
305(1)
Building Your Skills: Anxiety Level and Familiarity
306(1)
Skills and Strategies Specific to Escalating and Maintaining Relationships
307(2)
Becoming Other-Oriented: Adapting Relational Strategies and Skills to Your Partner
309(2)
Summary
311(1)
For Discussion and Review
312(1)
For Your Journal
312(1)
Learning with Others
312(1)
Weblinks
313(1)
Managing Relationship Challenges
314(34)
Relationship Challenges
316(6)
Failure Events
316(1)
Building Your Skills: Responding to Failure Events
317(1)
Physical Separation and Distance
318(1)
Relationships That Challenge Social Norms
319(1)
Understanding Diversity: The Colors of Love
320(2)
Building Your Skills: Friends with a Difference
322(1)
The Dark Side of Interpersonal Communication
322(12)
Deception
323(3)
Applying Theory and Research: When Lies Are Uncovered
326(1)
Communication That Hurts Feelings
327(2)
Aggressive and Argumentative Communication
329(1)
Building Your Skills: Assessing Your Verbal Aggressiveness
330(2)
Building Your Skills: Assessing Your Argumentativeness
332(2)
De-Escalation and Termination of Relationships
334(14)
Understanding Diversity: Gender and Ending Relationships
334(1)
Responses to Relational Problems
335(1)
The Decision to End a Relationship
336(1)
How Relationships End
336(1)
Understanding Diversity: Empathy and Sexual Orientation
337(1)
Reasons for De-Escalating and Terminating Relationships
337(2)
A Model of Ending Relationships
339(1)
Strategies for Ending Relationships
340(3)
Strategies for Post-Dissolution Recovery
343(1)
Building Your Skills: Assessing Your Past Relationships
343(1)
Becoming Other-Oriented: Considering Emotional Reactions
344(1)
Summary
345(1)
For Discussion and Review
346(1)
For Your Journal
346(1)
Learning with Others
346(1)
Weblinks
347(1)
Interpersonal Relationships at Home, on the Internet, and at Work
348(33)
Interpersonal Relationships at Home
350(9)
Family Defined
351(1)
Family Types
351(1)
A Model of Family Interaction
352(1)
Building Your Skills: Identifying Your Family System
353(2)
Building Your Skills: The Circumplex Model Applied to TV and Movie Families
355(1)
Improving Family Communication
355(3)
Applying Theory and Research: Family Rituals
358(1)
Interpersonal Relationships on the Internet
359(11)
Comparing Face-to-Face (FtF) Communication and Computer-Mediated Communication (CMC)
360(1)
Challenges of Computer-Mediated Communication
361(1)
Types of Computer-Mediated Communication
362(3)
Using Computer-Mediated Communication to Initiate New Relationships
365(1)
Building Your Skills: Some Hypotheses About How Text Influences Internet Relationships
366(1)
Using Computer-Mediated Communication to Maintain Existing Relationships
367(3)
Interpersonal Relationships at Work
370(11)
Workplace Friendships
370(1)
Workplace Romances
371(1)
Upward Communication: Talking with Your Boss
371(1)
Downward Communication: Talking with Your Subordinates
372(1)
Horizontal Communication: Talking with Your Colleagues
373(1)
Understanding Diversity: An Office-Speak Primer
374(1)
Outward Communication: Talking with Your Customers
375(1)
Becoming Other-Oriented: At Home, Online, and at Work
375(1)
Summary
376(1)
For Discussion and Review
377(1)
For Your Journal
377(1)
Learning with Others
378(1)
Weblinks
379(2)
Notes 381(18)
Glossary 399(8)
Index 407(12)
Credits 419


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