9780072312539

Interpersonal Conflict

by
  • ISBN13:

    9780072312539

  • ISBN10:

    007231253X

  • Edition: 6th
  • Format: Paperback
  • Copyright: 8/3/2000
  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages
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Summary

Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts--from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.

Table of Contents

Preface

Part One: Conflict Components

Chapter 1: Perspectives on Conflict

Chapter 2: The Nature of Conflict

Chapter 3: Goals: Saving Face and Getting What You Want

Chapter 4: Power

Chapter 5: Styles and Tactics

Part Two: Conflict Intervention

Chapter 6: Conflict Assessment

Chapter 7: Negotiation

Chapter 8: Transforming Your Conflicts: Engagement in the Midrange

Chapter 9: Third-Party Intervention

Chapter 10: Transcending Transgression:Forgiveness and Reconciliation

Appendix

References

Name Index

Subject Index

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