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Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts--from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.
Table of Contents
Part One: Conflict Components
Chapter 1: Perspectives on Conflict
Chapter 2: The Nature of Conflict
Chapter 3: Goals: Saving Face and Getting What You Want
Chapter 4: Power
Chapter 5: Styles and Tactics
Part Two: Conflict Intervention
Chapter 6: Conflict Assessment
Chapter 7: Negotiation
Chapter 8: Transforming Your Conflicts: Engagement in the Midrange
Chapter 9: Third-Party Intervention
Chapter 10: Transcending Transgression:Forgiveness and Reconciliation