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Table of Contents
Part One. Preliminaries to Interpersonal Messages
Chapter 1 Foundations of Interpersonal Communication
Why Study Interpersonal Communication
The Nature of Interpersonal CommunicationThe Elements of Interpersonal Communication
Principles of Interpersonal Communication
Chapter 2 Culture and Interpersonal Communication
Culture and Interpersonal CommunicationCultural Differences
Chapter 3 Perception and the Self in Interpersonal Communication
The Self in Interpersonal Communication
Perception in Interpersonal Communication
Impression Management: Goals and Strategies
Chapter 4 Listening in Interpersonal Communication
The Importance of Listening: Task and Relationship Benefits
The Stages of Listening
Styles of Listening Effectively
Listening, Culture, and Gender
Part Two. Interpersonal Messages in Context
Chapter 5 Verbal Messages
Principles of Verbal Messages
Confirmation and DisconfirmationGuidelines for Using Verbal Messages Effectively
Chapter 6 Nonverbal Messages
The Benefits of Effective Nonverbal Communication
The Functions of Nonverbal Messages
The Channels of Nonverbal Messages
Some Nonverbal Communication Skills
Chapter 7 Emotional Messages
Principles of Emotions and Emotional Messages
Obstacles in Communicating Emotions
Skills for Expressing Emotions
Learn to Handle Anger: A Special Case Illustration
Skills for Responding to the Emotions of Others
Chapter 8 Messages in Conversation
Principles of Conversation
Conversational Disclosure: Revealing Yourself
Chapter 9 Interpersonal Relationships
Advantages and Disadvantages of Interpersonal Relationships
The Dark Side of Interpersonal Relationships
Chapter 10 Interpersonal Relationship Types and Theories
Chapter 11 Interpersonal Conflict Management
What Is Interpersonal Conflict?
Principles of Interpersonal Conflict
Conflict Management Stages
Conflict Management Strategies