9780205688647

Interpersonal Messages : Communication and Relationship

by
  • ISBN13:

    9780205688647

  • ISBN10:

    0205688640

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 1/4/2010
  • Publisher: Pearson
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Summary

Updated in a new 2nd edition,Interpersonal Messagesstresses the importance of politeness, cultural awareness and ethical principles within daily interpersonal interactions by engaging students with its lively and accessible insight to interpersonal skill development. By creating a foundation for the reader,Interpersonal Messagesgives room to understand the concepts of interpersonal communication and to develop the skills necessary to apply what they've learned. With a focus on skill-building, this book helps the reader to understand how to master interpersonal communication and relationship skills.

Table of Contents

Part One. Preliminaries to Interpersonal Messages 

 

Chapter 1 Foundations of Interpersonal Communication   

Why Study Interpersonal Communication          

The Nature of Interpersonal Communication

The Elements of Interpersonal Communication

Interpersonal Competence 

Principles of Interpersonal Communication  


Chapter 2 Culture and Interpersonal Communication   

Culture and Interpersonal Communication  

Cultural Differences  

Intercultural Communication 

 

Chapter 3 Perception and the Self in Interpersonal Communication

The Self in Interpersonal Communication

Perception in Interpersonal Communication

Impression Formation

Impression Management: Goals and Strategies

 

Chapter 4 Listening in Interpersonal Communication 

The Importance of Listening: Task and Relationship Benefits  

The Stages of Listening 

Listening Barriers

Styles of Listening Effectively 

Listening, Culture, and Gender 

 

Part Two. Interpersonal Messages in Context  

 

Chapter 5 Verbal Messages

Principles of Verbal Messages

Confirmation and Disconfirmation 

Guidelines for Using Verbal Messages Effectively

 

Chapter 6 Nonverbal Messages

The Benefits of Effective Nonverbal Communication

The Functions of Nonverbal Messages

The Channels of Nonverbal Messages

Some Nonverbal Communication Skills

 

Chapter 7 Emotional Messages

Principles of Emotions and Emotional Messages

Obstacles in Communicating Emotions

Skills for Expressing Emotions

Learn to Handle Anger: A Special Case Illustration

Skills for Responding to the Emotions of Others

 

Chapter 8 Messages in Conversation

Principles of Conversation

Conversational Disclosure: Revealing Yourself

Everyday Conversation

 

Chapter 9 Interpersonal Relationships

Advantages and Disadvantages of Interpersonal Relationships

Relationship Stages

Relationship Movement

The Dark Side of Interpersonal Relationships

 

Chapter 10 Interpersonal Relationship Types and Theories

Relationship Types

Relationship Theories


Chapter 11 Interpersonal Conflict Management  

What Is Interpersonal Conflict? 

Principles of Interpersonal Conflict 

Conflict Management Stages 

Conflict Management Strategies  


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