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Interpersonal Relationships: Professional Communication Skills for Nurses



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This is the 6th edition with a publication date of 12/1/2010.
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Customer Reviews

A Comprehensive Textbook  April 2, 2011

I liked this textbook. It is clearly written and comprehensive--so difficult to find in a communication textbook. The communication exercises are thought provoking and I like the text boxes. The case studies seem real and capture some of the nursing communication dilemmas I have encountered as a student. This textbook is a keeper; the textbook was in great condition, just as described. I would purchase from ecampus again.

Interpersonal Relationships: Professional Communication Skills for Nurses: 5 out of 5 stars based on 1 user reviews.


Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in nursing communication. This two-time AJN Book of the Year award-winner offers practical guidance for effective interactions with clients, families, and professional colleagues. It presents proven communication strategies and principles drawn from nursing, psychology, and related theoretical frameworks AND it challenges you to apply these strategies and principles to numerous exercises and practical case studies. Discusses nursing, behavioral, developmental, family, and communication theories, providing an essential foundation for gaining a theoretical perspective of effective communication. Offers basic concepts first, followed by applications with emphasis on assessment, providing a sound framework as you prepare for nurse-client interactions. Critical Thinking Exercises throughout the text promote critical thinking processes essential for effective communication in nursing practice. Features numerous exercises throughout the text, offering the opportunity to practice, observe, and critically evaluate communication skills. Includes case examples throughout, creating empathy for clients' perspectives and needs. Offers Ethical Dilemma and Developing an Evidence-Based Practice boxes in each chapter. Describes how best to use the electronic record for clear communication with current information on classification systems, standards of documentation, and telehealth technologies used in nursing. Acknowledges humor, gender, and touch as important means of communication in interpersonal relationships. Increases awareness of the issues involved in communicating with individuals of various stages of life, clients with special needs, and colleagues in all areas of health care. Provides learning objectives, chapter overviews, and a detailed glossary -- all designed to focus your learning and help you organize key content.Features a timely new chapter on Communicating to Ensure Patient Safety, which provides practice guidelines in line with The Joint Commission National Patient Safety Goals on improved communication among caregivers. Addresses spirituality and end-of-life needs, focusing on trust, empathy, and the nurse-client relationship -- all central components of holistic nursing identified by The Joint Commission as priorities for patient care.

Table of Contents

Conceptual Foundations of Nurse-Client Relationships
Theoretical Perspectives and Contemporary Issues
Professional Guides to Action in Interpersonal Relationships
Clinical Judgment: Applying Critical Thinking and Ethical Decision Making
The Nurse-Client Relationship
Self-Concept in the Nurse-Client Relationship
Structuring the Relationship
Bridges and Barriers in the Therapeutic Relationship
Professional Nursing Roles in Therapeutic Relationships
Communicating with Clients Experiencing Loss and Grief
Therapeutic Communication
Communication Styles
Developing Therapeutic Communication Skills
Intercultural Communication
Communicating in Groups
Communicating with Families
Resolving Conflict Between Nurse and Client
Health Promotion and Client Learning Needs
Health Teaching in the Nurse-Client Relationship
Responding to Special Needs
Communicating with Clients Experiencing Communication Deficits
Communicating with Children
Communicating with Older Adults
Communicating with Clients in Stressful Situations
Communicating with Clients in Crisis
Professional Issues
Communicating to Ensure Client Safety
Communicating with Other Health Professionals
Communicating to Advance Continuity of Care
Documentation in the Age of the Electronic Health Record
Communication at the Point of Care: Application of e-Health Technologies
Table of Contents provided by Publisher. All Rights Reserved.

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