9780072874266

Interpersonal Skills in Organizations with Management Skill Booster Passcard

by
  • ISBN13:

    9780072874266

  • ISBN10:

    0072874260

  • Format: Paperback
  • Copyright: 6/24/2003
  • Publisher: MCG (Manual)
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List Price: $90.90

Summary

This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are: Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication. Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management. Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.

Table of Contents

Intrapersonal Effectiveness: Understanding Yourself
Journey into Self-Awareness
Self-Disclosure and Trust
Establishing Goals and Identifying Values
Time and Stress Management
Interpersonal Effectiveness: Understanding and Working with Others
Conveying Verbal Messages
The Importance and Skill of Listening
Feedback
Understanding and Working with Diverse Others
Advanced Interpersonal Skills
Persuading Individuals and Audiences
Networking and Politicking
Negotiation
Conflict Management
Coaching and Mentoring for Improved Performance
Empowerment and Effective Delegation
Group Skills: Understanding and Working in Teams
Teams in the Workplace
Planning and Running Effective Meetings
Project Management
Making Effective and Ethical Decisions
Problem Solving: Using Tools, Processes, and Creative Approaches
Team Facilitation
Table of Contents provided by Publisher. All Rights Reserved.

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