Preface | p. xiv |
An Introduction to Interviewing | p. 1 |
An Interpersonal Communication Process | p. 19 |
Questions and Their Uses | p. 51 |
Structuring the Interview | p. 77 |
The Probing Interview | p. 105 |
The Survey Interview | p. 141 |
The Recruiting Interview | p. 177 |
The Employment Interview | p. 215 |
The Performance Interview | p. 265 |
The Persuasive Interview: The Persuader | p. 295 |
The Persuasive Interview: The Persuadee | p. 331 |
The Counseling Interview | p. 353 |
The Health Care Interview | p. 379 |
Glossary | p. 413 |
Author Index | p. 427 |
Subject Index | p. 431 |
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