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Summary
Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.
Table of Contents
Chapter 1 An Introduction to Interviewing
The Essential Elements of Interviews
Parties
Purpose
Interactional Questions
Exercise #1—What Is and Is Not an Interview?
Traditional Forms of Interviewing
Information-Giving Interviews
Information-Gathering Interviews
Focus Group Interviews
Selection Interviews
Performance Reviews
Counseling Interviews
Persuasion Interviews
Technology and Interviewing
The Focus Group Interview
The Telephone Interview
The Videoconference Interview
The E-Mail Interview
The Virtual Interview
Webinars
SUMMARY
KEY TERMS AND CONCEPTS
AN INTERVIEW FOR REVIEW AND ANALYSIS
STUDENT ACTIVITIES
NOTES
RESOURCES
Chapter 2 An Interpersonal Communication Process
Two Parties in the Interview
Relational Dimensions
Global Relationships
Gender in Relationships
Interchanging Roles during Interviews
Directive Approach
Nondirective Approach
Combination of Approaches
Perceptions of Interviewer and Interviewee
Perceptions of Self
Perceptions of the Other Party
Communication Interactions
Levels of Interactions
Gender, Culture, and Self-Disclosure
Verbal Interactions
Nonverbal Interactions
Feedback
Listening for Comprehension
Listening for Empathy
Listening for Evaluation
Listening for Resolution
The Interview Situation
Initiating the Interview
Perceptions
Time of Day, Week, and Year
Place
Surroundings
Territoriality
Outside Forces
SUMMARY
KEY TERMS AND CONCEPTS
AN INTERVIEW FOR REVIEW AND ANALYSIS
STUDENT ACTIVITIES
NOTES
RESOURCES
Chapter 3 Questions and Their Uses
Open and Closed Questions
Open Questions
Closed Questions
Primary and Probing Questions
Types of Probing Questions
Skillful Interviewing with Probing Questions
Exercise #1—Supply the Probing Question
Neutral and Leading Questions
Loaded Questions
Exercise #2—Identification of Questions
Common Question Pitfalls
The Bipolar Trap
The Tell Me Everything
The Open-to-Closed Switch
The Double-Barreled Inquisition
The Leading Push
The Guessing Game
The Yes (No) Response
The Curious Probe
The Quiz Show
Complexity vs. Simplicity
The Don’t Ask, Don’t Tell
Exercise #3—What Are the Pitfalls in These Questions?