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Interviewing: Principles and Practices,9780078036941
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Interviewing: Principles and Practices

by ;
Edition:
14th
ISBN13:

9780078036941

ISBN10:
0078036941
Format:
Paperback
Pub. Date:
8/29/2013
Publisher(s):
McGraw-Hill Humanities/Social Sciences/Languages
List Price: $141.75

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Summary

Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.

Table of Contents

Chapter 1 An Introduction to Interviewing

The Essential Elements of Interviews

Parties
Purpose
Interactional Questions
Exercise #1—What Is and Is Not an Interview?

Traditional Forms of Interviewing

Information-Giving Interviews
Information-Gathering Interviews
Focus Group Interviews
Selection Interviews
Performance Reviews
Counseling Interviews
Persuasion Interviews

Technology and Interviewing

The Focus Group Interview
The Telephone Interview
The Videoconference Interview
The E-Mail Interview
The Virtual Interview

Webinars

SUMMARY

KEY TERMS AND CONCEPTS

AN INTERVIEW FOR REVIEW AND ANALYSIS

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 2 An Interpersonal Communication Process

Two Parties in the Interview

Relational Dimensions
Global Relationships
Gender in Relationships

Interchanging Roles during Interviews

Directive Approach
Nondirective Approach
Combination of Approaches

Perceptions of Interviewer and Interviewee

Perceptions of Self
Perceptions of the Other Party

Communication Interactions

Levels of Interactions
Gender, Culture, and Self-Disclosure
Verbal Interactions
Nonverbal Interactions

Feedback

Listening for Comprehension
Listening for Empathy
Listening for Evaluation
Listening for Resolution

The Interview Situation

Initiating the Interview
Perceptions
Time of Day, Week, and Year
Place
Surroundings
Territoriality
Outside Forces

SUMMARY

KEY TERMS AND CONCEPTS

AN INTERVIEW FOR REVIEW AND ANALYSIS

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 3 Questions and Their Uses

Open and Closed Questions

Open Questions
Closed Questions

Primary and Probing Questions

Types of Probing Questions
Skillful Interviewing with Probing Questions
Exercise #1—Supply the Probing Question

Neutral and Leading Questions

Loaded Questions
Exercise #2—Identification of Questions

Common Question Pitfalls

The Bipolar Trap
The Tell Me Everything
The Open-to-Closed Switch
The Double-Barreled Inquisition
The Leading Push
The Guessing Game
The Yes (No) Response
The Curious Probe
The Quiz Show
Complexity vs. Simplicity
The Don’t Ask, Don’t Tell
Exercise #3—What Are the Pitfalls in These Questions?

SUMMARY

KEY TERMS AND CONCEPTS

AN INTERVIEW FOR REVIEW AND ANALYSIS

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 4 Structuring the Interview

The Body of the Interview

Interview Guide
Interview Schedules
Exercise #1—Interview SchedulesvQuestion Sequences

Opening the InterviewvThe Two-Step Process

Verbal Opening TechniquesvNonverbal Communication in Openings
Exercise #2—Interview Openings

Closing the Interview

Guidelines for Closing Interviews
Closing Techniques
Exercise #3—Interview Closings

SUMMARY

KEY TERMS AND CONCEPTS

AN INTERVIEW FOR REVIEW AND ANALYSIS

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 5 The Informational Interview

Preparing the Interview

Determine Your Purpose
Research the Topic
Study the situation
Structure the Interview

Selecting Interviewees and Interviewers

Selecting Interviewees
Selecting Interviewers
Relationship of Interviewer and Interviewee

Choose the Location and Setting

Opening the Interview

Conducting the Interview

Motivating Interviewees
Asking Questions
Phrasing Questions
Note Taking and Recording
Handling Difficult Situations
Handling Difficult Interviewees

Closing the Interview

Preparing the Report or Story

The Interviewee in the Probing Interview

Do Your Homework
Understand the Relationship
Be Aware of the Situation
Anticipate Questions
Listen to Questions
Answer Strategically

SUMMARY

KEY TERMS AND CONCEPTS

A PROBING INTERVIEW FOR REVIEW AND ANALYSIS

PROBING ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 6 The Survey Interview

Purpose and Research

Structuring the Interview

Interview Guide and Schedule
The Opening
The Closing

Survey Questions

Phrasing Questions
Sample Question Development
Probing Questions
Question Strategies
Question Scales
Question Sequences

Selecting Interviewees

Defining the Population
Sampling Techniques

Selecting and Training InterviewersNumber Needed

Qualifications
Personal Characteristics
Training Interviewers

Conducting Survey Interviews

Pretesting the Interview
Interviewing Face-to-Face
Interviewing by Telephone
Interviewing through the Internet

Coding, Tabulation, and Analysis

Coding and Tabulation
Analysis

The Respondent in Survey Interviews

The Opening
The Question Phase

SUMMARY

KEY TERMS AND CONCEPTS

A SURVEY INTERVIEW FOR REVIEW AND ANALYSIS

SURVEY ROLE -PLAYING CASES

Chapter 7 The Recruiting Interview

Where to Find Good Applicants

Preparing the Recruiting Effort

Reviewing EEO Laws
Exercise #1—Testing Your Knowledge of EEO Laws
Developing an Applicant Profile
Assessing What Applicants Want

Obtaining and Reviewing Information on Applicants

Application Forms

Resumes
Cover Letters
Letters of Recommendation and References
Standardized Tests

Social Media

Conduct the Interview

The Atmosphere and Setting

The Interview Parties

Opening the Interview

The Body of the Interview

Closing the Interview

Asking Questions
Common Question Pitfalls
Traditional Questions
Nontraditional Questions
Closing Thoughts on Use of Questions
Giving Information

Evaluating the Interview

SUMMARY

KEY TERMS AND CONCEPTS

A RECRUITING INTERVIEW FOR REVIEW AND ANALYSIS

RECRUITING ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 8 The Employment Interview

Analyze Yourself

Questions to Guide Your Self-Analysis

Do Your Homework

Research Your Field
Research the Organizations
Research the Recruiter
Research the Position
Research Current Events
Research the Interview Process

Conduct the Search

Networking

Social Media
Web Sites, Classified Ads, and Newsletters
Career Centers and Employment Agencies
The Career/Job Fair
Knocking on Doors

Presenting Yourself to the Employer

Branding
Resumes
The Portfolio
The Cover Letter

Creating a Favorable First Impression

Relationship of the Interview Parties
Nonverbal Communication
Interview Etiquette

Answering Questions

Preparing to Respond
Structuring Answers
Respond Successfully
Respond Unsuccessfully
Responding to Unlawful Questions
Exercise #1—Which Questions Are Unlawful and Why?

Asking Questions

Guidelines for Asking Questions
Question Pitfalls
Exercise #2—Applicant Pitfalls
Sample Applicant Questions

The Closing

Evaluation and Follow-Up

Handling Rejection

SUMMARY

KEY TERMS AND CONCEPTS

AN EMPLOYMENT INTERVIEW FOR REVIEW AND ANALYSIS

EMPLOYMENT ROLE-PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 9 Approaching the Interview as a Coaching Opportunity

Preparing for the Performance Interview

Reviewing Rules, Laws, and Regulations

Selecting a Review Model

Behaviorally Anchored Rating Scales (BARS) Model
Management by Objectives (MBO) Model
Universal Performance Interviewing Model
The 360-Degree Approach

Conducting the Performance Interview

Opening the Interview
Discussing Performance
Setting New Goals and a Plan of Action
Closing the Interview

The Employee in the Performance Review

The Performance Problem Interview

Determine Just Cause
Prepare for the Interview
Keep Self and the Situation under Control
Focus on the Problem
Avoid Conclusions during the Interview
Closing the Interview

SUMMARY

KEY TERMS AND CONCEPTS

A PERFORMANCE INTERVIEW FOR REVIEW AND ANALYSIS

PERFORMANCE REVIEW ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 10 The Persuasive Interview

The Ethics of Persuasion

What Is Ethical?
Fundamental Ethical Guidelines

Part I: The Interviewer in the Persuasive Interview

Analyzing the Interviewee

Personal Characteristics
Education, Social, and Economic Backgrounds
Culture
Values/Beliefs/Attitudes
Emotions

Analyzing the Situation

Atmosphere
Timing
Physical Setting
Outside Forces

Researching the Issue

Sources
Types of Evidence

Planning the Interview

Determine Your Purpose
Select Main Points
Develop Main Points
Select Strategies

Conducting the Interview

Opening
Need or Desire
Questions
Adapting to the Interviewee
The Solution
Considering the Solution
Handling Objections
Closing
Summary Outline

Part 2: The Interviewee in the Persuasive Interview

Be an Informed Participant

Psychological Strategies
Language Strategies
Logical Strategies
Evidence

Be an Active Participant

The Opening
Need or Desire
Criteria
Solution
The Closing

SUMMARY

KEY TERMS AND CONCEPTS

A PERSUASIVE INTERVIEW FOR REVIEW AND ANALYSIS

PERSUASION ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 12 The Counseling Interview

Ethics and the Counseling Interview

Establish and Maintain Trust
Act in the Interviewee's Best Interests
Understand Your Limitations
Do Not Impose Your Beliefs, Attitudes, and Values
Respect Diversity
Maintain Relational Boundaries
Do No Harm

Prepare Thoroughly for the Counseling Interview

Anticipate Questions and Responses
Consider Interviewing Approaches
Select a Stature
Select the Setting

Conducting the Interview

The Opening
Encourage Self-Disclosure
Listen
Observe
Question
Respond
The Closing
Evaluate the Interview
The Telephone Interview

SUMMARY

KEY TERMS AND CONCEPTS

A COUNSELING INTERVIEW FOR REVIEW AND ANALYSIS

COUNSELING ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Chapter 13 The Health Care Interview

Ethics and the Health Care Interview

Patient-Centered Care (PCC)

Sharing Control
Appreciating Diversity
Creating and Maintaining Trust

Opening the Interview

Enhancing the Climate
Establishing Rapport

Getting Information

Barriers to Getting Information
Ways to Improve Information Getting
Addressing the Language Barrier

Giving Information

Causes for Loss and Distortion of Information
Giving Information More Effectively

Counseling and Persuading

Barriers to Effective Counseling and Persuading
Effective Counseling and Persuading

Closing the Interview

SUMMARY

KEY TERMS AND CONCEPTS

A HEALTH CARE INTERVIEW FOR REVIEW AND ANALYSIS

HEALTH CARE ROLE -PLAYING CASES

STUDENT ACTIVITIES

NOTES

RESOURCES

Glossary

Author Index

Subject Index



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