Interviewing for Solutions

by DEJONG/BERG

Edition:

1st

ISBN13:

9780534231606

ISBN10:

0534231608

Format:

Paperback

Pub. Date:

7/11/1997

Publisher(s):

Brooks Cole

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Summary

Calvin College, Grand Rapids, MI> Focuses on interviewing skills based on solution focused therapy. Includes: step-by-step descriptions, illustrations from actual interviews, and outcome data. For the student and practitioner. Softcover.

Chapter 1. From Problem Solving to Solution Building

(13)

HELPING AS PROBLEM SOLVING

(4)

The Stages of Problem Solving

(1)

A Caveat: The Importance of Trust Development

(1)

The Medical Model

(1)

Problem Solving: The Paradigm of the Helping Professions

(3)

HELPING AS SOLUTION BUILDING

(5)

Concerns about the Problem-Solving Paradigm

(3)

History of Solution Building

(2)

Chapter 2. Solution Building: The Basics

(7)

A SECOND INTERVIEW WITH ROSIE

(3)

SOLUTION-BUILDING INTERVIEWING ACTIVITIES

(1)

THE STAGES OF SOLUTION BUILDING

(1)

THE CLIENT AS EXPERT

(3)

Chapter 3. Skills for Not Knowing

(22)

BASIC INTERVIEWING SKILLS

(21)

Listening

(1)

Practitioners' Nonverbal Behavior

(1)

Echoing Clients' Key Words

(1)

Open Questions

(1)

Summarizing

(2)

Paraphrasing

(1)

The Use of Silence

(1)

Noticing Clients' Nonverbal Behavior

(1)

Self-Disclosing

(1)

Noticing Process

(1)

Complimenting

(2)

Affirming Clients' Perceptions

(3)

Empathy

(2)

Returning the Focus to the Client

(2)

Amplifying Solution Talk

(2)

LEADING FROM ONE STEP BEHIND

(1)

Chapter 4. Getting Started: How to Pay Attention to What the Client Wants

(24)

WHEN YOU FIRST MEET YOUR CLIENT

(3)

Names and Small Talk

(2)

Clarifying How You Work

(1)

PROBLEM DESCRIPTION

(3)

Asking for Client Perceptions and Respecting Client Language

(1)

How Does the Problem Affect the Client?

(1)

What Has the Client Tried?

(1)

What Is Most Important for the Client to Work on First?

(1)

HOW TO WORK WITH CLIENTS ON WHAT THEY MIGHT WANT

(14)

Customer-Type Relationship

(1)

A Word of Caution

(1)

Complainant-Type Relationship

(4)

Visitor-Type Relationship

(7)

What If Clients Want What Is Not Good for Them?

(1)

What If Clients Don't Want Anything at All?

(1)

INFLUENCING CLIENT COOPERATION AND MOTIVATION

(4)

Chapter 5. How to Amplify What Clients Want: The Miracle Question

(27)

CHARACTERISTICS OF WELL-FORMED GOALS

(7)

Importance to the Client

(1)

Interactional Terms

(1)

Situational Features

(1)

The Presence of Some Desirable Behaviors Rather Than the Absence of Problems

(1)

A Beginning Step Rather Than the Final Result

(1)

Clients' Recognition of a Role for Themselves

(1)

Concrete, Behavioral, Measurable Terms

(1)

Realistic Terms

(1)

A Challenge to the Client

(1)

Conclusion

(1)

THE MIRACLE QUESTION

(18)

Ah Yan's Miracle Picture

(4)

The Williams Family

(10)

The Art of Interviewing for Well-Formed Goals

(1)

Avoiding Premature Closure

(1)

Chapter 6. Exploring for Exceptions: Building on Client Strengths and Successes

(13)

EXCEPTIONS

(5)

Definition

(1)

Interviewing for Exceptions

(1)

Ah Yan's Exceptions

(2)

Client Successes and Strengths

(1)

Respecting the Client's Words and Frame of Reference

(1)

SCALING QUESTIONS

(3)

Presession-Change Scaling

(2)

Scaling Motivation and Confidence

101

(1)

EXCEPTIONS: THE WILLIAMS FAMILY

102

(3)

BUILDING TOWARD A DIFFERENCE THAT MAKES A DIFFERENCE

105

(2)

Chapter 7. Formulating Feedback for Clients

107

(27)

TAKING A BREAK

108

(1)

THE STRUCTURE OF FEEDBACK

109

(2)

Compliments

109

(1)

The Bridge

110

(1)

Tasks

110

(1)

DECIDING ON A TASK

111

(2)

Are There Well-Formed Goals?

111

(1)

What Is the Client-Practitioner Relationship?

111

(1)

Are There Exceptions?

112

(1)

FEEDBACK FOR AH YAN

113

(2)

FEEDBACK FOR THE WILLIAMS FAMILY

115

(5)

FEEDBACK GUIDELINES

120

(1)

COMMON MESSAGES

120

(8)

Client in a Visitor Relationship

121

(1)

Client in a Complainant Relationship

122

(3)

Client in a Customer Relationship

125

(3)

OTHER USEFUL MESSAGES

128

(3)

The Overcoming-the-Urge Task

128

(1)

Addressing Competing Views of the Solution

129

(2)

DECISIONS ABOUT THE NEXT SESSION

131

(1)

CRIBSHEETS, PROTOCOLS, AND NOTETAKING

132

(2)

Chapter 8. Later Sessions: Finding, Amplifying, and Measuring Client Progress

134

(31)

WHAT'S BETTER?

135

(8)

EARS

136

(1)

Ah Yan

137

(6)

DOING MORE OF THE SAME

143

(1)

SCALING

144

(1)

Scaling Progress

144

(1)

Scaling Confidence

144

(1)

NEXT STEPS

145

(3)

TERMINATION

148

(2)

THE BREAK

150

(1)

FEEDBACK

151

(2)

Compliments

151

(1)

Bridge

152

(1)

Task

152

(1)

THE SECOND SESSION WITH THE WILLIAMS FAMILY

153

(10)

What's Better?

153

(7)

Break

160

(1)

Feedback

160

(3)

SETBACKS, RELAPSES, AND TIMES WHEN NOTHING IS BETTER

163

(1)

CONCLUSION

164

(1)

Chapter 9. Interviewing in Crisis Situations

165

(23)

SOLUTION FOCUS VERSUS PROBLEM FOCUS

166

(1)

GETTING STARTED: "HOW CAN I HELP?"

167

(1)

"WHAT HAVE YOU TRIED?"

168

(1)

"WHAT DO YOU WANT TO HAVE DIFFERENT?"

169

(4)

Asking the Miracle Question

172

(1)

COPING QUESTIONS

173

(6)

The Case of Jermaine

173

(1)

Coping Exploration

174

(1)

Connecting with the Larger Picture

175

(1)

Using Coping Questions with Clients Who Talk Suicide

176

(3)

SCALING QUESTIONS

179

(3)

Scaling Current Coping Ability

179

(2)

Scaling Presession Coping Changes

181

(1)

Scaling the Next Step

181

(1)

Scaling Motivation and Confidence

181

(1)

FEEDBACK: DOING MORE OF WHAT HELPS

182

(1)

GATHERING PROBLEM-ASSESSMENT INFORMATION

183

(3)

WHEN THE CLIENT REMAINS OVERWHELMED

186

(1)

CONCLUSION

186

(2)

Chapter 10. Outcomes

188

(7)

STUDY DESIGN

189

(2)

Participants

189

(1)

Outcome Measurement

189

(2)

RESULTS

191

(2)

Length of Services

191

(1)

Intermediate Outcomes

191

(1)

Final Outcomes

192

(1)

COMPARATIVE DATA

193

(2)

Chapter 11. Professional Values and Human Diversity

195

(17)

SOLUTION BUILDING AND PROFESSIONAL VALUES

195

(9)

Respecting Human Dignity

196

(2)

Individualizing Service

198

(1)

Fostering Client Vision

198

(1)

Building on Strengths

199

(1)

Encouraging Client Participation

199

(1)

Maximizing Self-Determination

200

(1)

Fostering Transferability

201

(1)

Protecting Confidentiality

202

(1)

Promoting Normalization

202

(1)

Monitoring Change

203

(1)

Conclusion

204

(1)

DIVERSITY-COMPETENT PRACTICE

204

(8)

Outcome Data on Diversity

206

(4)

Diversity and Satisfaction with Services

210

(2)

Chapter 12. Agency, Group, and Community Practice

212

(11)

SOLUTION BUILDING AND AGENCY PRACTICE

212

(6)

Record Keeping

212

(3)

Relationships with Colleagues

215

(1)

Relationships with Collaterals

216

(2)

GROUP AND ORGANIZATIONAL PRACTICE

218

(5)

Group Practice

219

(2)

An Organizational Application

221

(2)

Chapter 13. Theoretical Implications

223

(12)

SHIFTS IN CLIENT PERCEPTIONS AND DEFINITIONS

224

(2)

SOCIAL CONSTRUCTIONISM

226

(2)

SHIFTING PARADIGMS

228

(4)

Outcome Data

228

(4)

SHIFTING PERCEPTIONS AND DEFINITIONS AS A CLIENT STRENGTH

232

(3)

References

235

(6)

Appendix

241

(16)

Index

257

Interviewing for Solutions

9780534231606

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Table of Contents