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Interviewing for Solutions,9780534584733
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Interviewing for Solutions

by
Edition:
2nd
ISBN13:

9780534584733

ISBN10:
053458473X
Format:
Paperback
Pub. Date:
6/27/2001
Publisher(s):
Brooks Cole

Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 6/27/2001.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

1. From Problem Solving to Solution Building. 2. Solution Building: The Basics. 3. Skills for Not Knowing. 4. Getting Started: How to Pay Attention to What the Client Wants. 5. How to Amplify What Clients Want: The Miracle Question. 6. Exploring for Exceptions: Building on Client Strengths and Successes. 7. Formulating Feedback for Clients. 8. Later Sessions: Finding, Amplifying, and Measuring Client Progress. 9. Interviewing the Involuntary: Children, Dyads, and Mandated Clients. 10. Interviewing in Crisis Situations. 11. Outcomes. 12. Professional Values and Human Diversity. 13. Agency, Group, and Community Practice. 14. Theoretical Implications. References. Appendix.

Table of Contents

From Problem Solving to Solution Building
1(12)
Helping as Problem Solving
5(3)
The Stages of Problem Solving
5(1)
A Caveat: The Importance of Trust Development
6(1)
The Medical Model
6(1)
Problem Solving: The Paradigm of the Helping Professions
6(2)
Helping as Solution Building
8(5)
Concerns about the Problem-Solving Paradigm
8(3)
History of Solution Building
11(2)
Solution Building: The Basics
13(7)
A Second Interview with Rosie
13(3)
Solution-Building Interviewing Activities
16(1)
The Stages of Solution Building
17(1)
Describing the Problem
17(1)
Developing Well-Formed Goals
18(1)
Exploring for Exceptions
18(1)
End of Session Feedback
18(1)
Evaluating Client Progress
18(1)
The Client as Expert
18(2)
Skills for Not Knowing
20(32)
Basic Interviewing Skills
21(29)
Listening
21(1)
Formulating Questions
22(2)
Getting Details
24(1)
Echoing Clients' Key Words
25(1)
Open Questions
26(1)
Summarizing
27(2)
Paraphrasing
29(1)
Practitioners' Nonverbal Behavior
29(1)
The Use of Silence
30(1)
Noticing Clients' Nonverbal Behavior
31(1)
Self-Disclosing
32(1)
Noticing Process
33(1)
Complimenting
34(2)
Affirming Clients' Perceptions
36(3)
Natural Empathy
39(2)
Normalizing
41(2)
Returning the Focus to the Client
43(1)
Noticing Hints of Possibility
44(2)
Exploring Client Meanings
46(1)
Relationship Questions
47(1)
Amplifying Solution Talk
48(2)
Leading from One Step Behind
50(2)
Getting Started: How to Pay Attention to What the Client Wants
52(24)
When You First Meet Your Client
52(3)
Names and Small Talk
52(2)
Clarifying How You Work
54(1)
Problem Description
55(3)
Asking for Client Perceptions and Respecting Client Language
55(1)
How Does the Problem Affect the Client?
56(1)
What Has the Client Tried?
57(1)
What Is Most Important for the Client to Work on First?
58(1)
How to Work with Clients on What They Might Want
58(14)
Customer-Type Relationship
59(1)
A Word of Caution
60(1)
Complainant-Type Relationship
60(3)
Visitor-Type Relationship
63(8)
What If Clients Want What Is Not Good for Them?
71(1)
What if Clients Do Not Want Anything at All?
71(1)
Influencing Client Cooperation and Motivation
72(4)
How to Amplify What Clients Want: The Miracle Question
76(27)
Characteristics of Well-Formed Goals
78(6)
Importance to the Client
78(1)
Interactional Terms
79(1)
Situational Features
79(1)
The Presence of Some Desirable Behaviors Rather than the Absence of Problems
80(1)
A Beginning Step Rather than the Final Result
81(1)
Clients' Recognition of a Role for Themselves
82(1)
Concrete, Behavioral, Measurable Terms
82(1)
Realistic Terms
83(1)
A Challenge to the Client
83(1)
Conclusion
84(1)
The Miracle Question
84(19)
Ah Yan's Miracle Picture
86(4)
The Williams Family
90(11)
The Art of Interviewing for Well-Formed Goals
101(1)
Avoiding Premature Closure
102(1)
Exploring for Exceptions: Building on Client Strengths and Successes
103(13)
Exceptions
104(4)
Definition
104(1)
Interviewing for Exceptions
104(1)
Ah Yan's Exceptions
105(1)
Client Successes and Strengths
106(1)
Respecting the Client's Words and Frame of Reference
107(1)
Scaling Questions
108(3)
Prosession-Change Scaling
108(2)
Scaling Motivation and Confidence
110(1)
Exceptions: The Williams Family
111(3)
Building toward a Difference that Makes a Difference
114(2)
Formulating Feedback for Clients
116(25)
Taking a Break
117(1)
The Structure of Feedback
117(2)
Compliments
118(1)
The Bridge
118(1)
Tasks
119(1)
Deciding on a Task
119(2)
Are There Well-Formed Goals?
119(1)
What Is the Client-Practitioner Relationship?
120(1)
Are There Exceptions?
121(1)
Feedback for Ah Yan
121(2)
Feedback for the Williams Family
123(5)
Feedback Guidelines
128(1)
Common Messages
128(8)
Client in a Visitor Relationship
129(1)
Client in a Complainant Relationship
129(3)
Client in a Customer Relationship
132(4)
Other Useful Messages
136(2)
The Overcoming-the-Urge Task
136(1)
Addressing Competing Views of the Solution
136(2)
Decisions about the Next Session
138(1)
Cribsheets, Protocols, and Notetaking
139(2)
Later Sessions: Finding, Amplifying, and Measuring Client Progress
141(32)
``What's Better?''
142(8)
EARS
143(1)
Ah Yan
144(6)
Doing More of the Same
150(1)
Scaling
151(1)
Scaling Progress
151(1)
Scaling Confidence
151(1)
Next Steps
152(4)
Termination
156(2)
The Break
158(1)
Feedback
159(1)
Compliments
159(1)
Bridge
160(1)
Task
160(1)
The Second Session with the Williams Family
160(11)
``What's Better?''
160(8)
Break
168(1)
Feedback
168(2)
Bridge
170(1)
Task
170(1)
Setbacks, Relapses, and Times When Nothing Is Better
171(1)
Conclusion
172(1)
Interviewing the Involuntary: Children, Dyads, and Mandated Clients
173(44)
Taking a Solution Focus
175(1)
Key Ideas for Solution Building with Involuntary Clients
175(4)
Assume a Visiting Relationship
176(1)
Responding to Anger and Negativity
176(1)
Listen for Who and What Are Important
177(1)
Use Relationship Questions to Address Context
177(1)
Incorporating Nonnegotiable Requirements
178(1)
Giving Control to Clients
178(1)
Guidelines, Useful Questions, and a Protocol for Interviewing Involuntary Clients
179(1)
Building Solutions with Children
179(13)
Children as Involuntary Clients
180(1)
Getting Prepared to Meet a Child
180(1)
Getting Started with Positives
181(1)
Englisting Adults as Allies
182(1)
Getting the Child's Perceptions
183(4)
Other Tips for Interviewing Children
187(5)
Interviewing Dyads
192(13)
Focus on the Relationship
192(1)
Getting Started
193(2)
Work toward a Common Goal
195(8)
Other Tips
203(2)
Conclusion
205(1)
Working with Mandated Clients
205(11)
Getting Started
205(4)
Getting More Details about the Client's Understandings and What the Client Wants
209(1)
Asking about Context with Relationship Questions
210(2)
Coconstructing Competence
212(2)
Back on Familiar Ground
214(1)
What about Making Recommendations that the Client Opposes?
214(2)
Final Word
216(1)
Interviewing in Crisis Situations
217(22)
Solution Focus versus Problem Focus
218(1)
Getting Started: ``How Can I Help?''
219(1)
``What Have You Tried?''
220(1)
``What Do You Want to Have Different?''
220(4)
Asking the Miracle Question
223(1)
Coping Questions
224(7)
The Case of Jermaine
224(1)
Coping Exploration
225(2)
Connecting with the Larger Picture
227(1)
Using Coping Questions with Clients Who Talk Suicide
227(4)
Scaling Questions
231(2)
Scaling Current Coping Ability
231(1)
Scaling Presession Coping Changes
232(1)
Scaling the Next Step
232(1)
Scaling Motivation and Confidence
233(1)
Feedback: Doing More of What Helps
233(1)
Gathering Problem-Assessment Information
234(3)
When the Client Remains Overwhelmed
237(1)
Conclusion
237(2)
Outcomes
239(9)
Early Research at Brief Family Therapy Center
240(2)
1992--1993 Study Design
240(1)
Participants
240(1)
Outcome Measurement
241(1)
Results
242(2)
Length of Services
242(1)
Intermediate Outcomes
242(1)
Final Outcomes
243(1)
Comparative Data
244(1)
Other Studies of Solution-Focused Therapy
245(3)
Professional Values and Human Diversity
248(15)
Solution Building and Professional Values
249(7)
Respecting Human Dignity
249(1)
Individualizing Service
250(1)
Fostering Client Vision
251(1)
Building on Strengths
252(1)
Encouraging Client Participation
252(1)
Maximizing Self-Determination
252(1)
Fostering Transferability
253(1)
Maximizing Client Empowerment
254(1)
Protecting Confidentiality
254(1)
Promoting Normalization
255(1)
Monitoring Change
256(1)
Conclusion
256(1)
Diversity-Competent Practice
256(7)
Outcome Data on Diversity
258(3)
Diversity and Satisfaction with Services
261(2)
Agency, Group, and Community Practice
263(12)
Solution Building and Agency Practice
263(7)
Recordkeeping
263(4)
Relationships with Collaterals
267(1)
Relationships with Collaterals
268(2)
Group and Organizational Practice
270(5)
Group Practice
270(3)
Organizational Applications
273(2)
Theoretical Implications
275(12)
Shifts in Client Perceptions and Definitions
276(2)
Social Constructionism
278(2)
Shifting Paradigms
280(3)
Outcome Data
280(3)
Shifting Perceptions and Definitions as a Client Strength
283(4)
Appendix: Solution-Building Tools 287(25)
References 312(6)
Index 318


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