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Some people appear more gifted than others. NLP, one of the fastest growing developments in applied psychology, describes in simple terms what they do differently, and enables you to learn these patterns of excellence. This book offers the practical skills used by outstanding communicators. Excellent communication is the basis of creating excellent results. NLP skills are proving invaluable for personal development and professional excellence in counseling, education and business. Introducing NLPincludes: - How to create rapport with others - Influencing skills - Understanding and using body language - How to think about and achieve the results you want - The art of asking key questions - Effective meetings, negotiations, and selling - Accelerated learning strategies.