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An Introduction to Human Communication: Understanding and Sharing,9780072336931
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An Introduction to Human Communication: Understanding and Sharing

by ;
Edition:
8th
ISBN13:

9780072336931

ISBN10:
0072336935
Format:
Paperback
Pub. Date:
7/1/1999
Publisher(s):
McGraw-Hill College

Questions About This Book?

What version or edition is this?
This is the 8th edition with a publication date of 7/1/1999.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Table of Contents

part 1 FUNDAMENTALS OF COMMUNICATION STUDIES 1(94)
The Nature of Communication
3(22)
Why Study Communication?
4(1)
What is Communication?
5(2)
Communication: The Process of Understanding and Sharing Meaning
6(1)
How Does Communication Work?
7(3)
Communication Begins with the Self
8(1)
Communication Involves Others
9(1)
What are the Components of Communication
10(3)
People
10(1)
The Message
11(1)
The Channel
11(1)
Feedback
11(1)
Code
12(1)
Encoding and Decoding
12(1)
Noise
13(1)
How Does Communication Occur?
13(3)
The Action Model
14(1)
The Interaction Model
14(1)
The Transaction Model
14(1)
The Constructivist Model
15(1)
What are Communication Contexts?
16(9)
Intrapersonal Communication
17(1)
Interpersonal Communication
18(2)
Public Communication
20(1)
Mass Communication
20(1)
Summary
20(2)
Issues in Communication: A Business Success?
22(1)
Additional Resources
23(1)
References
23(2)
Perception, Self-Awareness, and Self-Concept
25(26)
What is Perception?
26(2)
Why Do Differences in Perception Occur?
28(4)
Physiological Factors
28(1)
Past Experiences and Roles
29(1)
Culture and Co-culture
29(1)
Present Feelings and Circumstances
30(2)
What Occurs in Perception?
32(7)
Selection
32(1)
Organization
33(4)
Interpretation
37(2)
What is Self-Awareness?
39(2)
What is Self-Concept?
41(10)
Self-Image
42(1)
Self-Esteem
43(1)
Gender Differences
43(1)
Improving Self-Concept
44(2)
Summary
46(1)
Issues in Communication: The Importance of Self-Concept
47(1)
Additional Resources
48(1)
References
48(3)
Verbal Communication
51(22)
What is Language?
52(5)
Language Has Rules
53(1)
Language Is Arbitrary
53(1)
Language Is Representational and Presentational
54(1)
Language Is Abstract
55(1)
Language Organizes and Classifies Reality
56(1)
Language Shapes Perceptions
56(1)
How Can Language be an Obstacle to Communication?
57(5)
Unconventional Language
58(4)
How Can Language Skills be Improved?
62(11)
Avoid Intentional Confusion
64(1)
Use Descriptiveness
64(1)
Be Concrete
65(2)
Differentiate between Observations and Inferences
67(1)
Summary
68(1)
Issues in Communication: Huck Finn's Language
69(1)
Additional Resources
70(1)
References
70(3)
Nonverbal Communication
73(22)
Why are Nonverbal Codes Difficult to Interpret?
74(1)
One Code Communicates a Variety of Meanings
74(1)
A Variety of Codes Communicate the Same Meaning
75(1)
Interpretations of Intentionality Vary
75(1)
What are Nonverbal Codes?
75(13)
Bodily Movement and Facial Expression
76(3)
Space
79(3)
Touching
82(2)
Vocal Cues
84(2)
Clothing and Other Artifacts
86(2)
What are Some Ways to Improve Nonverbal Communication?
88(7)
Summary
89(1)
Issues in Communication: A Chinese Good-Bye
90(1)
Additional Resources
91(1)
References
91(4)
part 2 RECEIVING COMMUNICATION: EMPATHIC AND CRITICAL LISTENING 95(50)
Listening and Critical Thinking
97(32)
What is Listening?
98(2)
How Much do People Listen?
100(1)
How Well do People Listen?
101(1)
What Interferes With the Ability to Listen?
101(5)
Noise
101(2)
Perceptions of Others
103(1)
Yourself
104(2)
Three Kinds of Listening:Active, Empathic, and Critical
106(4)
Active Listening
107(1)
Empathic Listening
108(1)
Critical Listening
109(1)
Critical Thinking and Listening
110(1)
Why is Critical Thinking Important?
110(1)
What is Involved in Critical Thinking and Listening?
110(2)
Identify the Source
110(1)
Analyze the Message
111(1)
What Abilities are Related to Critical Thinking?
112(7)
Distinguish between Observations and Inferences
112(1)
Categorize Emotional, Logical, and Personal Evidence
113(1)
Types of Arguments
113(2)
Identify Types of Fallacies
115(4)
What Skills are Associated With Effective Listening?
119(10)
Verbal Skills
119(3)
Nonverbal Skills
122(2)
Issues in Communication: Are You Listening?
124(1)
Summary
125(1)
Additional Resources
125(1)
References
126(3)
Mass Communication and Media Literacy
129(16)
Why Should You Study Mass Communication?
130(1)
What is Mass Communication?
130(2)
What are the Effects of the Mass Media?
132(5)
Shape Culture
132(2)
Shape Attitudes
134(1)
Influence Behavior
135(1)
Perpetuate Stereotypes
136(1)
What are the Mass Media?
137(4)
Newspapers
137(2)
Television
139(1)
News Magazines
139(1)
The Internet
140(1)
Professional Journals
140(1)
How can you be a Critical Consumer of Mass Media?
141(4)
Issues in Communication: Cultural Democracy
143(1)
Summary
143(1)
Additional Resources
144(1)
References
144(1)
part 3 COMMUNICATION CONTEXTS: COUPLES, TEAMS, AND CULTURES 145(120)
Interpersonal and Family Communication
147(40)
The Nature of Interpersonal Relationships
148(10)
The Definition of Interpersonal Relationships
148(1)
The Importance of Interpersonal Relationships
149(5)
The Stages in Interpersonal Relationships
154(4)
Self-Disclosure
158(7)
What Is Self-Disclosure?
158(1)
Why Is Self-Disclosure Important?
159(1)
Concerns about Self-Disclosure
159(1)
Gender Differences
160(2)
Unwillingness to Self-Disclose
162(3)
Interpersonal Communication with Friends
165(2)
Improving Communication in Interpersonal Relationships
167(3)
The Possibilities for Improvement
168(1)
Behavioral Flexibility
168(2)
Interpersonal Communication in the Family
170(17)
What Is the Definition of Family?
171(2)
What Are the Different Types of Families?
173(3)
What Are the Factors That Contribute to Family Satisfaction?
176(3)
Summary
179(2)
Issues in Communication: The Case of Paul Erdo
181(1)
Additional Resources
181(1)
References
182(5)
Intercultural Communication
187(16)
Why is the Study of Intercultural Communication Important?
188(1)
What are Cultures and Co-Cultures?
189(2)
Co-languages
189(2)
What are Some Potential Intercultural Communication Problems?
191(1)
Ethnocentrism
191(1)
Stereotyping
192(1)
What are Some Characteristics of Different Cultures?
192(5)
Individualistic versus Collectivist Cultures
193(1)
Uncertainty-Accepting versus Uncertainty-Rejecting Cultures
194(1)
Implicit-Rule versus Explicit-Rule Cultures
195(2)
What are Some Strategies for Improving Intercultural Communication?
197(6)
Summary
199(1)
Issues in Communication: Korea Hosts WCA Officers
200(1)
Additional Resources
201(1)
References
201(2)
The Dynamics of Small-Group Discussion
203(32)
Why you Should Learn About Small Groups
204(3)
What is Small-Group Communication?
207(1)
The Role of Communication in the Small Group
207(3)
How Should you Communicate in Groups?
210(1)
The Types of Small Groups
211(3)
Gender, Ethnicity, and Culture in Small Groups
214(21)
The Development of Group Norms
216(2)
The Development of Role Structure
218(4)
The Networks of Communication
222(1)
Group Fantasy
223(2)
Group Climate
225(3)
Being an Ethical Group Member
228(1)
Summary
228(2)
Issues in Communication: Teamwork at PRI, Inc.
230(1)
Additional Resources
230(1)
References
231(4)
Group Leadership, Conflict, and Problem Solving
235(30)
What is Leadership?
236(1)
The Sources of Influence (Power)
237(1)
The Theoretical Approaches to Leadership
238(6)
Trait Approaches
238(2)
Style Approaches
240(1)
Contingency Approaches
240(2)
The Communicative Competencies Approach
242(2)
The Distributed-Leadership Approach
244(1)
Problem Solving
244(21)
Problem Solving and Decision Making
245(1)
Effective Group Problem Solving
246(8)
The Leader's Role in Problem Solving
254(2)
Summary
256(2)
Issues in Communication: Campus Speaker Committee
258(1)
Additional Resources
259(1)
References
259(6)
part 4 FUNDAMENTALS OF PUBLIC SPEAKING: PREPARATION AND DELIVERY 265(194)
Topic Selection and Audience Analysis
267(26)
How do I Select a Topic?
268(4)
Individual Brainstorming
268(1)
Personal Inventories
269(1)
Involvement in the Topic
269(1)
Knowledge of the Topic
270(2)
How do I Narrow My Topic?
272(2)
How do I Analyze My Audience?
274(10)
Four Levels of Audience Analysis
274(5)
Three Methods of Audience Analysis
279(5)
How do I Adapt to the Audience?
284(9)
Adapting Yourself
285(1)
Adapting Your Verbal and Nonverbal Codes
286(1)
Adapting Your Topic
286(1)
Adapting Your Purpose
286(2)
Adapting Your Supporting Materials
288(1)
Summary
288(1)
Issues in Communication: Woops! Wrong Audience
289(1)
Additional Resources
290(3)
Finding Information and Establishing Credibility
293(32)
What Information Sources can you Use?
294(13)
Personal Experiences
294(1)
Written and Visual Resources
295(4)
The Internet
299(5)
People Sources
304(3)
What Supporting Materials are Appropriate?
307(6)
Examples
307(1)
Surveys
308(1)
Testimonial Evidence
309(1)
Numbers and Statistics
310(1)
Analogies
310(1)
Explanations
311(1)
Definitions
311(1)
Evidence and Proof
312(1)
What is Source Credibility?
313(12)
Four Aspects of Credibility
314(3)
Research Findings about Increasing Credibility
317(2)
Ethical Considerations
319(1)
Summary
320(1)
Issues in Communication: Speaker Credibility
321(1)
Additional Resources
321(1)
References
322(3)
Organizing Your Speech
325(40)
The Introduction
326(6)
Gaining and Maintaining Audience Attention
327(3)
Arousing Audience Interest
330(1)
Stating the Purpose
331(1)
Establishing Your Qualifications
332(1)
Forecasting Development and Organization
332(1)
The Body
332(22)
The Principles of Outlining
333(5)
The Development of a Rough Draft
338(2)
The Sentence Outline
340(2)
The Key-Word Outline
342(3)
Organizational Patterns
345(7)
Transitions and Signposts
352(2)
The Conclusion
354(2)
The Bibliography
356(9)
Summary
359(1)
Issues in Communication: Making a Difference
360(1)
Additional Resources
361(1)
References
361(4)
Communication Apprehension, Delivery, and Visual Resources
365(38)
What is Communication Apprehension?
366(7)
Normal Communication Apprehension
367(1)
Reducing the Fear of Public Speaking
368(3)
High Communication Apprehension
371(2)
What is Delivery?
373(1)
What are the Four Modes of Speech Delivery?
374(3)
The Extemporaneous Mode
375(1)
The Impromptu Mode
375(1)
The Manuscript Mode
375(1)
The Memorized Mode
376(1)
What are the Vocal and Bodily Aspects of Speech Delivery?
377(10)
The Vocal Aspects of Speech Delivery
377(6)
The Bodily Aspects of Speech Delivery
383(4)
What are Visual Aids?
387(16)
The Uses of Visual Aids
388(1)
The Types of Visual Aids
388(9)
Summary
397(2)
Issues in Communication: Style and Substance
399(1)
Additional Resources
399(1)
References
400(3)
The Informative Speech
403(26)
How do you Prepare an Informative Speech?
404(6)
The Goal of Informative Speaking
405(1)
Topics for Informative Speeches
406(2)
The Behavioral Purposes of Informative Speeches
408(2)
How do you Effectively Present Information to an Audience?
410(5)
Information Hunger
410(1)
Information Relevance
410(1)
Extrinsic Motivation
411(1)
Informative Content
412(1)
Information Overload
413(1)
Content Organization
414(1)
Skills for Informative Speaking
415(4)
Defining
415(2)
Describing
417(1)
Explaining
417(1)
Narrating
418(1)
An Example of an Informative Speech?
419(10)
Summary
424(1)
Issues in Communication: Learning to Teach
425(1)
Additional Resources
426(1)
References
426(3)
Persuasive and Presentational Speaking
429(30)
What is Persuasion and What are the Goals of Persuasive Speaking?
430(3)
What are Some Persuasive Speech Topics?
433(2)
How do you Persuade an Audience?
435(10)
Motivational Appeals
435(1)
Emotional Appeals
436(1)
Logical Appeals
437(1)
Organizational Considerations
438(2)
Speaker Credibility
440(2)
Ethical Considerations
442(3)
What are Some Persuasive Speaking Skills?
445(1)
How do you Resist Persuasion?
446(2)
What is Presentational Speaking?
448(3)
Source Credibility
449(1)
The Audience
449(1)
The Setting
450(1)
Types of Presentations
450(1)
A Presentational Speech Example
451(8)
Summary
454(1)
Issues in Communication: Beauty and Dieting
455(1)
Additional Resources
455(1)
References
456(3)
appendix INTERVIEWING FOR INFORMATION AND EMPLOYMENT 459(20)
What is Interviewing?
460(1)
What are the Relationship Dimensions of an Interview?
461(1)
What are Interview Approaches?
462(1)
What are the Types of Interviews?
463(1)
What is the Structure of an Interview?
464(2)
The Opening
464(1)
The Body
465(1)
The Closing
465(1)
What are the Types of Interview Questions?
466(2)
Open and Closed Questions
466(1)
Primary and Secondary Questions
467(1)
Neutral and Leading Questions
467(1)
How can you be an Effective Participant in Information-Seeking Interviews?
468(2)
How can you be an Effective Participant in Job-Seeking Interviews?
470(3)
A Prescription for Success in Job-Seeking Interviews
471(2)
Employer Preparation for Job-Seeking Interviews
473(1)
The Types and Uses of Job-Seeking Interviews
473(6)
Summary
476(1)
Additional Resources
477(1)
References
477(2)
Glossary 479(20)
Credits 499(2)
Index 501


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