Introduction to Operations and Supply Chain Management with Advanced Decision Support Tools

by Bozarth, Cecil; Handfield, Robert B.

• ISBN13: 9780132184052
• ISBN10: 0132184052
• Edition: 2nd
• Format: Hardcover
• Copyright: 2008-01-01
• Publisher: Prentice Hall

Summary

This is the first text to provide anintegratedand comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.

Table of Contents

Introduction to Operations and Supply Chain Management Why Study Operations & Supply Chain Management?

Important Trends

Operations & Supply Chain Management and You

Purpose an Organization of this Book

Operations and Supply Chain Strategies Dell Computer Corporation Elements of the Business

Strategy

Operations and Supply Chain Strategies

Business Processes Procter & Gamble Business Processes

Mapping Business Processes

Measuring Process Performance

Reducing Cycle Times

Benchmarking

Strategies for Business Process Improvement

Managing Quality Decatur Trust Bank Quality Defined

Total Cost of Quality

Total Quality Management

Continuous Improvement Tools

Statistical Quality Control

Managing Quality Across the Supply Chain

Managing Projects Bechtel Group The Growing Importance of Project Management

Project Phases

Project Management Tools

Developing Products and Services Whirlpool Operations & Supply Chain Perspectives on Design

The Development Process

Organizational Roles in Product and Service Development

Approaches to improving Product and Service Designs

Process Choice and Layout Decisions in Manufacturing and Services Bliven Furniture Company Manufacturing Processes

Product Customization Within the Supply Chain

Service Processes

Layout DecisionModels

Managing Capacity Merck and Crixivan Capacity

Three common capacity strategies

Methods for evaluating capacity alternatives

Advanced perspectives on capacity

Forecasting Fordrsquo;s Palladium Debacle Forecast Types

Laws of Forecasting

Selecting a Forecasting Method

Qualitative Forecasting Methods

Time-Series Forecasting Models

Causal Forecasting Models

Measures of Forecast Accuracy

Computer-Based Forecasting Packages

Collaborative Forecasting, Planning and Replenishment (CFPR)

Sourcing Decisions & the Purchasing Process Dell Computer Corporation Why Purchasing is Critical

The Sourcing Decision

Sourcing Strategies

The Purchasing Process

Multi-Criteria Decision Models in Sourcing

Trends in Purchasing Management

Logistics Kraft Foods The Logistics Renaissance

Why Logistics is Critical

Logistics Decision Areas

Logistics Strategy

Logistics Decision Models

Sales and Operations Planning (Aggregate Planning) Covolo Diving Gear, Part 1 S&OP in the Planning Cycle

Major Approaches to S&OP

Organizing for and Implementing S&OP

Service Considerations

Linking S&OP Throughout the Supply Chain

Applying Optimization Modeling to S&OP

Managing Inventory Throughout the Supply Chain Amazon.com The Role of Inventory

Periodic Review Systems

Continuous Review Systems

Single Period Inventory Systems

Inventory in the Supply Chain

Proactive Management of Independent Demand Inventory

Managing Production Across the Supply Chain Herman Miller Master Scheduling

Material Requirements Planning

Production Activity Control and Vendor Order Management

Synchronizing Planning and Control across the Supply Chain

JIT / Lean Production Toyota Motor Company The JIT Perspective on Waste

The JIT Perspective on Inventory

Kanban Systems

Managing Information Technologies Across the Supply Chain Understanding Information Needs

Diagnosing and Improving Supply Chain Information Flows

Supply Chain Information Systems

Software Vendor Profiles

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