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At its core, the Conversation Management Approach embodies a commitment to transparency and ethical conduct, as well as respect for the individual and professional expertise: qualities that make it applicable to any investigative context, whether conducted by the police or by private investigative agencies, both in the UK and internationally. The second edition of this highly successful book presents a hands-on, 'how to' guide to interviewing a wide range of interviewees (witnesses, suspects, informants and other individuals in special circumstances), underpinned by the world-renowned PEACE model for investigative interviewing. It includes straightforward explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion and negotiation; the processes of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail, and how to ask the right question at the right time in the right way.
Eric Shepherd, Consultant Forensic Psychologist, Forensic Solutions,Andrew Griffths, Detective Superintendent, Sussex Police
Dr Eric Shepherd, is a forensic psychologist, counselling psychologist and psychotherapist, with experience working with anti-corruption agencies including the Serious Fraud Office and the Ministry of Defence. He was a member of the UK Home Office working party on Investigative Interviewing and his work laid the foundation for the police service's PEACE model of Conversation Management. He has created a number of tools for interviewers and investigators and contributes to the training of investigating officers and police support staff across all ranks and roles. He is co-author on OUP's Witness Testimony: Psychological, Investigative and Evidential Perspectives.
Andrew Griffiths is a Detective Superintendent at Sussex Police and has over 28 years' policing experience. He has extensive experience in training design, delivery and policy implementation, including development and delivery of specialist interview training, and has made significant contributions to the development of strategic interview policy both in the UK and abroad, including representing the College of Policing in France, Canada and South Korea. In 2010 he was awarded the Senior Practitioner award by the International Investigative Interview Research Group (iIIRG).
Table of Contents
1. Criminal Investigation and Investigative Interviewing
2. Remembering and Forgetting Offence-related Experience
3. Conversation: The Basics
4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail
5. RESPONSE: Mindful Behaviours for Relationship Building
6. Managing Information
7. Active Listening, Observing and Assessing
8. Right Person, Right Place, Right Time, Right Question
9. The Right Manner of Questioning
10. Assisting Remembrance of Offence-related Detail
11. Responding to Inappropriate or Disruptive Behaviour and to Resistance
12. Interviewing the Witness: Key Considerations
13. Interviewing the Developmentally Disadvantaged Witness: Key Considerations
14. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assessment (O&A) Interviewing and Investigative Interviewing
15. Interviewing the Suspect: Key Considerations
16. Interviewing the Suspect Who Exercises the Right to Remain Silent Without Handing in a Defence Statement
17. Interviewing the Suspect Who Answers Questions
18. Interviewing the Suspect Who Produces a Prepared Statement
19. Interviewing the Suspect Who is Obliged to Disclose Information