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9780789742599

ITIL V3 Foundation Exam Video Mentor

by
  • ISBN13:

    9780789742599

  • ISBN10:

    0789742594

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2011-03-06
  • Publisher: Pearson IT Certification
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Summary

The ITIL V3 Foundation Exam Video Mentor is a combined book and DVD set which contains hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of exam topics as well as exam preparation tips, tricks, and sample questions. The DVD video tackles each ITIL V3 Foundation topical area with the key concepts, process activities, roles, and vocabulary necessary to pass the ITIL V3 Foundation Exam based on the newest APMG syllabus, all through a fun and thorough teaching style. This ITIL V3 Foundation Exam Video Mentor set provides a test-preparation learning experience from a leading Certified ITIL Expert based on the latest examination syllabus (version 4.2), ensuring all current exam topics are covered. Don't be left behind by using outdated 2009-edition materials; this ITIL V3 Foundation Exam Video Mentor will help ensure your success!

Author Biography

Jill Knapp, is an ITIL trainer with clients worldwide. She holds 12 ITIL certifications including the Expert level cert. She has a degree in education and has developed flash cards and course material for her students over her training career. Her students have a 99% pass rate for the exam.

Table of Contents

I. Introduction
II. What is IT service Management
III. Book #1 Service Strategy
IV. Book #2 SErvice Design
V. Book # 3Service Transition
VI. Book #4 Service Operation
VII. Book #5 Continual Servie Improvement
VII. Exam Prep

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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