(0) items

Keys to Business Communication,9780136103332
This item qualifies for

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Keys to Business Communication



Pub. Date:
Prentice Hall
List Price: $176.40

Rent Textbook


Buy Used Textbook

Usually Ships in 2-3 Business Days


Downloadable Offline Access
  • Apple Devices
  • Android Devices
  • Windows Devices
  • Mac Devices


New Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers
Starting at $32.84

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 1st edition with a publication date of 12/29/2010.
What is included with this book?
  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.


Business communication-expressed with confidence, clarity, and ease. Clear and effective communication skills are necessary in every facet of student#x19;s-personal, academic, and professional. To help you become a well-rounded, successful communicator Keys to Business Communication provides the information you need so you can express yourself with confidence, clarity, and ease. Available withmybcommlab! Practice Makes Polished-mybcommlab is the online study tool that helps you polish communication skills so that your ready to tackle the rigors of today#x19;s business landscape. Visit to find out more.

Table of Contents

Chapter 1. Building Your Communication Skills
Chapter 2. Learning Teamwork and Leadership Skills in a Competitive World
Chapter 3. Connecting Across Cultures and Generations
Chapter 4. Preparing to Write
Chapter 5. Writing, Revising, and Editing Messages  
Chapter 6. Designing, Proofreading, and Delivering Messages
Chapter 7. Positive Everyday Messages: Letters, Memos, and Electronic Communications
Chapter 8. Negative (Bad News) Messages
Chapter 9. Persuasive Messages: Using the Right Words at the Right Time
Chapter 10. Reports and Proposals
Chapter 11. Business Presentations
Chapter 12. Using Effective Visual Aids in Presentations
Chapter 13. The Job Search
Chapter 14. The Tools for Finding a Job: Cover Letter, Resume, and Portfolio
Chapter 15. Interviewing and Closing the Deal
Chapter 16. Writing Your Success Story: Becoming a World-Class Employee

Please wait while the item is added to your cart...