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Table of Contents
Chapter 1. Building Your Communication Skills Chapter 2. Learning Teamwork and Leadership Skills in a Competitive World Chapter 3. Connecting Across Cultures and Generations Chapter 4. Preparing to Write Chapter 5. Writing, Revising, and Editing Messages Chapter 6. Designing, Proofreading, and Delivering Messages Chapter 7. Positive Everyday Messages: Letters, Memos, and Electronic Communications Chapter 8. Negative (Bad News) Messages Chapter 9. Persuasive Messages: Using the Right Words at the Right Time Chapter 10. Reports and Proposals Chapter 11. Business Presentations Chapter 12. Using Effective Visual Aids in Presentations Chapter 13. The Job Search Chapter 14. The Tools for Finding a Job: Cover Letter, Resume, and Portfolio Chapter 15. Interviewing and Closing the Deal Chapter 16. Writing Your Success Story: Becoming a World-Class Employee