Kirkpatrick’s Four Levels of Training Evaluation

by Kirkpatrick, James D.; Kirkpatrick, Wendy Kayser

• ISBN13: 9781607280088
• ISBN10: 1607280086
• Format: Paperback
• Copyright: 2016-10-07
• Publisher: Association for Talent Development

Summary

Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation.

But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few.

James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Author Biography

Full Bio:

Dr. James D. Kirkpatrick and Wendy Kayser Kirkpatrick are co-owners of Kirkpatrick Partners. Together, they carry on the work of James' late father, Dr. Don Kirkpatrick.

James is a thought leader and change driver in training evaluation and the creator of the New World Kirkpatrick Model for training evaluation. Using his 15 years of experience in the corporate world, including eight years as a corporate training manager, he trains and consults for corporate, government, military, and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace.
Wendy is a global driving force of the use and implementation of the Kirkpatrick Model, leading companies to measurable success through training and evaluation. Her results orientation stems from over two decades of business experience in retailing, marketing, and training. She has held positions as a buyer, product manager, process manager, and training manager. As a training manager, she oversaw the training curriculum for 1,500 sales and customer service representatives across North America. Wendy is a recipient of the 2013 Emerging Training Leaders Award from Training Magazine.

James and Wendy are the authors of three previous books: Training on Trial; Kirkpatrick Then and Now: A Strong Foundation for the Future; and Bringing Business Partnership to Life: The Story of the Brunei Window Washer.
James and Wendy live in Newnan, Georgia.

Short Bio:

James D. Kirkpatrick is a thought leader, author, and change driver in training evaluation and the creator of the New World Kirkpatrick Model. Wendy Kayser Kirkpatrick is an author and a global driving force of the use and implementation of the Kirkpatrick Model, leading companies to measurable success through training and evaluation. The Kirkpatricks are co-owners of Kirkpatrick Partners and together carry on the work of Jim's late father, Dr. Don Kirkpatrick.

Table of Contents

Foreword
Preface

Part One: Basics of Evaluation
1. Reasons for Evaluating
2. The New World Kirkpatrick Model
3. Developing an Effective EvaluationStrategy
4. The Kirkpatrick Foundational Principles

Part Two: Data Collection Guidelines, Methods and Tools
5. Evaluating Level 1: Reaction
6. Evaluating Level 2: Learning
7. Evaluating Level 3: Behavior
8. EvaluatingLevel 4: Results
9. EvaluatingBeyond Traditional Classroom Training
10. Instrument Creation Basics
11. Blended Evaluation™ Items and Sample Tools

Part Three: DataAnalysis and Reporting Basics
12. Making Data-based Decisions
13. Using the Success Case Method to Drive Performance andResults
14. So What? Now What?
15. Reporting Progress and Demonstrating Program Value
16. Avoiding Common Evaluation Pitfalls

Part Four: Case Studies
17. Leadership Development Program: Greencore
18. Customer Service Program: Emirates Airlines
19. Sales Certification Program: ArjoHuntleigh
20. Accident Reduction Program: Maryland TransitAdministration
21. Coaching Program: IHC NZ

Call to Action
Index