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This accessible and engaging text provides a comprehensive introduction to the subject, and incorporates a wealth of in-text learning features and examples in every chapter. International case studies throughout the text, which have been fully updated to reflect changes in the economic and political landscape since the previous edition, as well as new and emerging trends in the field, further illustrate knowledge management theory in a real-world business context.
The text is supported by a fully integrated Online Resource Centre, offering additional resources for students and registered lecturers:
Additional case studies
For registered lecturers:
Diagrams from the textbook
Examples of exam questions
Examples of essay/coursework questions
Suggestions for classroom activities to facilitate discussion around the themes addressed in the book
Table of Contents
1. Introduction: The Contemporary Importance of Knowledge and Knowledge Management
SECTION 1: EPISTEMOLOGIES OF KNOWLEDGE IN THE KNOWLEDGE MANAGEMENT LITERATURE
2. The Objectivist Perspective on Knowledge
3. The Practice-Based Perspective on Knowledge
SECTION 2: AN INTRODUCTION TO KEY CONCEPTS
4. What is Knowledge Management?
5. Knowledge Intensive Firms and Knowledge Workers
6. Learning and Knowledge Management
SECTION 3: KNOWLEDGE CREATION AND ORGANIZATIONAL LOSS
7. Nonaka and Knowledge Creation Theory
8. Unlearning and the Deliberate Loss of Knowledge
SECTION 4: SOCIO-CULTURAL ISSUES RELATED TO MANAGING AND SHARING KNOWLEDGE
9. The Influence of Socio-Cultural Factors in Motivating Workers to Participate in Knowledge Management Initiatives
10. Communities of Practice
11. Cross Community, Boundary Spanning Knowledge Processes
12. Power, Politics, Conflict, and Knowledge Processes
13. Information and Communication Technologies and Knowledge Management
14. Facilitating Knowledge Management via the use of Human Resource Management Practices
15. Leadership, Organizational Culture Management and Knowledge Management
16. Reflections on the topic of Knowledge Management