9780761988601

Leadership in a Diverse and Multicultural Environment : Developing Awareness, Knowledge, and Skills

by
  • ISBN13:

    9780761988601

  • ISBN10:

    0761988602

  • Format: Paperback
  • Copyright: 3/2/2005
  • Publisher: SAGE Publications, Inc
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Summary

"This is a well-written book. Quite simple and precise . . . The authors should be commended. This book deals with leadership from a very contemporary perspective that reflects the importance of multiculturalism." ?Guo-Ming Chen, University of Rhode Island No matter how culturally different the person or group, there will be common-ground similarities and no matter how similar the person or group, there will be significant differences. Culture influences our thoughts, words, and actions in ways that are often unrecognized, leading to misunderstandings. Each misunderstanding can become very expensive, both in terms of missed opportunities and less effective business outcomes. Leadership in a Multicultural Environment provides leaders with the tools necessary to effectively interact with all individuals. Although much of the research related to multiculturalism has focused on expatriates and international assignments, Leadership in a Multicultural Environment also focuses on leaders in domestic organizations, as they can benefit from developing their own multicultural awareness, knowledge, and skills. Effective leaders can shape the culture of their organization to be accepting of individuals from all races, ethnicities, religions, and genders with a minimum of misunderstandings. Leadership in a Multicultural Environment is well grounded in solid research, but written in an easy-to-comprehend style that: Provides a "culture centered" leadership perspective allowing organizational leaders the opportunity to attend to the influence of culture Helps the reader find examples of how multicultural awareness can make their leadership task easier Promotes an organizational culture that is more satisfying to both individuals and their leaders by embracing and celebrating differences. Leadership in a Multicultural Environment is an ideal supplemental text for undergraduate- or graduate-level international management, leadership, or diversity-related courses taught in the business curriculum. It could also be used in leadership courses taught in education and communication departments.

Table of Contents

Foreword ix
Geert Hofstede
Preface xi
Acknowledgments xv
1. Making the Business Case for Increased Awareness, Knowledge, and Skills 1(20)
Multiculturalism and Diversity
3(1)
Multiculturalism Is Inclusive and Broadly Defined
4(2)
The Need for Multicultural Skills
6(2)
International Perspectives on Managing Diversity
8(1)
Value Added by Multiculturalism and Diversity
9(4)
Why Focus on Leaders?
13(4)
Conclusion
17(1)
Chapter 1 Discussion Questions
17(1)
Critical Incident: Culture and Performance Feedback
17(1)
Exercise 1: Coalitions and Trust Formation
18(3)
2. The Complexity of Culture 21(18)
Cultural Similarities and Differences
22(1)
A Test of Reasonable Opposites
23(1)
One Size Does Not Fit All
24(1)
The Multicultural Perspective Has an Upside
25(3)
Culture Is Complex, Not Simple
28(2)
Culture Balance Is Dynamic, Not Static
30(1)
The Dangers of Ignoring Culture
31(3)
White Privilege Is Real
34(1)
Conclusion
35(1)
Chapter 2 Discussion Questions
36(1)
Critical Incident: Is It White Privilege?
36(1)
Exercise 2: A Test of Reasonable Opposites
37(2)
3. Cultural Frameworks and Their Importance for Leaders 39(16)
Leaders and Culture
40(1)
Seminal Work on Culture
41(1)
Additional Important Research Related to Culture
42(3)
GLOBE Research
45(2)
Culture and Context
47(1)
Developing Intercultural Sensitivity
47(2)
Ethnocentric Stages
48(1)
Ethnorelative Stages
48(1)
Cognitive, Affective, and Behavioral Components
49(1)
A Three-Stage Developmental Sequence
49(2)
Conclusion
51(1)
Chapter 3 Discussion Questions
52(1)
Critical Incident: Whose Holiday Is It, Anyway?
52(1)
Exercise 3: Describing Cultural Identity
53(2)
4. Where Does One Start on the Journey to Multicultural Awareness, Knowledge, and Skills? 55(14)
Ethnic Identity Models
57(2)
Racial Identity Models
59(2)
Black Racial Identity
59(1)
White Racial Identity
60(1)
Implications of Identity Models for Leaders
61(1)
Different Types of Intelligence
62(1)
Kolb's Learning Styles
63(2)
Gagne's Theory of Instruction
65(1)
Conclusion
66(1)
Chapter 4 Discussion Questions
66(1)
Critical Incident: A Celebration-of-Culture Picnic
66(1)
Exercise 4: Interpreting Policy in a Cultural Context
67(2)
5. The Development of Multicultural Competencies 69(20)
Global Leadership Competencies
70(4)
The Multidimensional Model for Developing Cultural Competence
74(11)
Dimension 1: Race- and Culture-Specific Attributes of Competence
74(3)
Dimension 2: Components of Cultural Competence
77(3)
Dimension 3: The Foci of Cultural Competence
80(5)
Conclusion
85(1)
Chapter 5 Discussion Questions
85(1)
Critical Incident: I Had Them Right Where I Wanted Them...I Thought
85(1)
Exercise 5: Double-Loop Thinking
86(3)
6. What Can We Do to Make Multicultural and Diversity Training More Effective? 89(22)
Needs Assessment
90(5)
Awareness
91(1)
Knowledge
92(1)
Skills
93(2)
Transfer of Training
95(7)
The Evolution of Diversity Training
102(2)
Problems With Diversity Training
104(1)
Conclusion
104(1)
Chapter 6 Discussion Questions
105(1)
Critical Incident: With the Best of Intentions
105(1)
Exercise 6: A Self-Assessment of
Multicultural Awareness, Knowledge, and Skills
106(5)
7. A Training Program to Lead From Multicultural Awareness to Knowledge and Skills 111(18)
Establishing the Objectives for Multicultural Awareness, Knowledge, and Skills
112(2)
Design Techniques
114(2)
Design Techniques to Stimulate Awareness
114(1)
Design Techniques to Impart Knowledge
115(1)
Design Techniques to Develop Skills
116(1)
Training Approaches
116(7)
Examples of Multicultural Awareness Training
116(4)
Examples of Multicultural Knowledge Training
120(1)
Examples of Multicultural Skill Training
121(2)
Evaluation
123(2)
Implications of Cultural Differences for Training
125(1)
Conclusion
125(1)
Chapter 7 Discussion Questions
126(1)
Critical Incident: Flavor-of-the-Month Diversity Training
126(1)
Exercise 7: Predicting the Decisions of a Resource Person
127(2)
8. Constructive Conflict Management in a Cultural Context 129(22)
A General Model for Handling Conflict
130(3)
A Culture-Centered Perspective
133(1)
The Intrapersonal Cultural Grid
134(2)
The Interpersonal Cultural Grid
136(2)
Western and Non-Western Alternative Models
138(3)
Conflict in an Asian-Pacific Context
141(3)
Constructive Conflict Management in the 21st Century
144(1)
Conclusion
145(2)
Chapter 8 Discussion Questions
146(1)
Critical Incident: What Type of Conflict Is This?
147(1)
Exercise 8: The Cultural Grid
147(4)
9. Redefining Leadership Through Multiculturalism 151(14)
Leadership Styles and Multiculturalism
152(2)
Examining Mentoring Through a Multicultural Lens
154(2)
Ethical Dimensions of Multiculturalism
156(3)
Culture's Influence on Negotiation Styles
159(1)
Conclusion
160(1)
Chapter 9 Discussion Questions
160(1)
Critical Incident: Ethics Across Cultures
161(1)
Exercise 9: Four Contrasting Ethical Orientations
161(4)
Appendix
A Synthetic Culture Training Laboratory
165(3)
Exhibit: Guidelines for the Four Synthetic Cultures
168(9)
Alpha Culture (High Power Distance)
168(1)
Beta Culture (Strong Uncertainty Avoidance)
169(1)
Gamma Culture (High Individualism)
170(1)
Delta Culture (High Masculinity)
171(6)
References 177(22)
Name Index 199(8)
Subject Index 207(8)
About the Authors 215

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