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Leadership and Management in the Hospitality Industry with Answer Sheet (EI)by Woods, Robert H.; King, Judy Z.; Sciarini, Michael S.; American Hotel & Lodging Educational Institute, . .
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Table of Contents
Changing Nature of Leadership and Management
Quest for Quality
Malcolm Baldrige National Quality Award and the Ritz-Carlton
Power and Empowerment
Goal-Setting, Coaching, and Conflict Management Skills
The Challenge of Diversity
Managing Organizational Change
Strategic Career Planning