9780133076912

Leadership and Management in the Hospitality Industry with Answer Sheet (AHLEI)

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  • ISBN13:

    9780133076912

  • ISBN10:

    0133076911

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 5/30/2012
  • Publisher: Educational Institute

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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Teach students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Practical information prepares them to put quality management tools into action to enhance guest service and increase profitability. Information and exhibits have been updated throughout the text, and a new chapter on ethics has been added.

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Table of Contents

Changing Nature of Leadership and Management

Quest for Quality

Malcolm Baldrige National Quality Award and the Ritz-Carlton

Quality Service

Continuous Improvement

Power and Empowerment

Communication Skills

Goal-Setting, Coaching, and Conflict Management Skills

High-Performance Teams

The Challenge of Diversity

Managing Organizational Change

Strategic Career Planning

Ethics

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