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Leadership : Research Findings, Practice, and Skills,9780618305964
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Leadership : Research Findings, Practice, and Skills

by Unknown
Edition:
4th
ISBN13:

9780618305964

ISBN10:
0618305963
Media:
Paperback
Pub. Date:
5/28/2003
Publisher(s):
South-Western College Pub
List Price: $154.66
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Summary

Leadershipbalances theory with real-world applications-ideal for instructors who take a practical, skill-building approach to teaching leadership. Key updates include a consolidation of more traditional topics; new research; a new chapter on leadership and ethics; and real-world profiles that now include leaders from lower-level management and the small business sector with whom students can more easily relate. In addition, this edition features greater emphasis on interpersonal skills, one additionalLeadership Case Problemper chapter, and newInternet Skill-Building Exercises. Chapter 6,Leadership Ethics and Social Responsibility, focuses on moral and ethical leadership in relation to standard business practices. In particular, the chapter highlights ethical decision-making and the importance of social responsibility. In keeping with the text's increased emphasis on interpersonal skills, theScoring and Interpretationsection of eachLeadership Self-Assessmenthas been expanded to help students better understand and apply their results. Also, eachLeader in Actionbox now ends with questions relating the leader being profiled to specific chapter concepts.

Table of Contents

Preface xxi
The Nature and Importance of Leadership
1(30)
The Meaning of Leadership
2(4)
Leadership as a Partnership
3(1)
Leadership Versus Management
4(2)
The Impact of Leadership on Organizational Performance
6(6)
Research and Opinion: Leadership Does Make a Difference
6(1)
Leader in Action: Martha Stewart of Martha Stewart Living Omnimedia, Inc.
7(2)
Research and Opinion: Formal Leadership Does Not Make a Difference
9(3)
Leadership Roles
12(6)
Leadership Self-Assessment Quiz 1-1: Readiness for the Leadership Role
13(3)
Leadership Skill-Building Exercise 1-1: Identifying Leadership Roles
16(2)
The Satisfactions and Frustrations of Being a Leader
18(3)
Satisfactions of Leaders
18(1)
Dissatisfactions and Frustrations of Leaders
19(2)
A Framework for Understanding Leadership
21(2)
Skill Development in Leadership
23(8)
Summary
24(1)
Key Terms
25(1)
Guidelines for Action and Skill Development
25(1)
Discussion Questions and Activities
25(1)
Leadership Case Problem A: Big Jeff Immelt Faces the Future at GE
26(2)
Leadership Case Problem B: Jen Lee Wants the Fast Track
28(2)
Internet Skill-Building Exercise: The New Face of Leadership
30(1)
Leadership Skill-Building Exercise 1-2: What It Takes to Be a Leader
30(1)
Traits, Motives, and Characteristics of Leaders
31(31)
Personality Traits of Effective Leaders
33(14)
General Personality Traits
33(4)
Leadership Self-Assessment Quiz 2-1: Behaviors and Attitudes of a Trustworthy Leader
37(2)
Leadership Self-Assessment Quiz 2-2: The Assertiveness Scale
39(2)
Task-Related Personality Traits
41(1)
Leadership Skill-Building Exercise 2-1: A Sense of Humor on the Job
42(4)
Leader in Action: Boris Slogar of the Ohio Department of Taxation
46(1)
Leadership Motives
47(4)
The Power Motive
47(1)
Leadership Skill-Building Exercise 2-2: Developing an Internal Locus of Control
48(2)
Drive and Achievement Motive
50(1)
Strong Work Ethic
50(1)
Tenacity
50(1)
Cognitive Factors and Leadership
51(3)
Knowledge of the Business or Group Task
51(1)
Creativity
52(1)
Insight into People and Situations
52(1)
Farsightedness and Conceptual Thinking
53(1)
Openness to Experience
54(1)
The Influence of Heredity and Environment on Leadership
54(2)
Leadership Skill-Building Exercise 2-3: Group Feedback on Leadership Traits
55(1)
The Strengths and Limitations of the Trait Approach
56(6)
Summary
56(1)
Key Terms
57(1)
Guidelines for Action and Skill Development
57(1)
Discussion Questions and Activities
58(1)
Leadership Case Problem A: What Leadership Characteristics Does Reuben Mark Possess?
59(1)
Leadership Case Problem B: The Urban Improvement Guys
60(1)
Internet Skill-Building Exercise: Measuring Your Emotional Intelligence
61(1)
Charismatic and Transformational Leadership
62(32)
The Meanings of Charisma
63(4)
Charisma: A Relationship Between the Leader and Group Members
65(1)
The Effects of Charisma
66(1)
Types of Charismatic Leaders
67(1)
Characteristics of Charismatic Leaders
68(5)
Leader in Action: John Chambers of Cisco Systems, Upbeat Leader and Salesman
69(3)
Leadership Self-Assessment Quiz 3-1: The Emotional Expressiveness Scale
72(1)
The Vision Component of Charismatic Leadership
73(2)
Leadership Skill-Building Exercise 3-1: Formulating a Vision
75(1)
The Communication Style of Charismatic Leaders
75(2)
Management by Inspiration
75(1)
Management by Anecdote
76(1)
Leadership Skill-Building Exercise 3-2: Charismatic Leadership by Anecdote
77(1)
The Development of Charisma
77(3)
Transformational Leadership
80(4)
How Transformations Take Place
80(2)
Attributes of Transformational Leaders
82(1)
The Impact of Transformational and Charismatic Leadership on Performance
83(1)
Concerns About Charismatic Leadership
84(10)
Challenges to the Validity of Charismatic Leadership
84(1)
Manager Assessment Quiz 3-2: The MLQ Charismatic Leadership Scale
85(1)
The Dark Side of Charismatic Leadership
86(1)
Summary
87(1)
Key Terms
88(1)
Guidelines for Action and Skill Development
88(1)
Discussion Questions and Activities
89(1)
Leadership Case Problem A: Pat Russo Wants to Rescue Lucent
89(3)
Leadership Case Problem B: Charismatically Challenged Chad
92(1)
Internet Skill-Building Exercise: Charisma Tips from the Net
93(1)
Leadership Behaviors, Attitudes, and Styles
94(39)
The Classic Dimensions of Initiating Structure and Consideration
95(2)
Task-Related Attitudes and Behaviors
97(5)
Leadership Self-Assessment Quiz 4-1: How Effective Are You as a Leader?
98(3)
Leadership Skill-Building Exercise 4-1: Feedback Skills
101(1)
Relationship-Oriented Attitudes and Behaviors
102(6)
Leadership Self-Assessment Quiz 4-2: Task-Oriented Attitudes and Behaviors
103(4)
Leadership Skill-Building Exercise 4-2: Clarifying Your Work Values
107(1)
360-Degree Feedback for Fine-Tuning a Leadership Approach
108(3)
Leader in Action: Janine Bay of Ford Focuses on Interpersonal Skills
109(2)
Leadership Styles
111(22)
Participative Leadership
112(1)
Leadership Grid® Styles
113(1)
Leadership Self-Assessment Quiz 4-3: What Style of Leader Are You or Would You Be?
114(2)
Entrepreneurial Leadership
116(1)
Leadership Self-Assessment Quiz 4-4: What Is Your Propensity for Taking Risks?
117(2)
Leadership Skill-Building Exercise 4-3: Entrepreneurial Leadership
119(1)
Gender Differences in Leadership Style
119(3)
Selecting the Best Leadership Style
122(2)
Leadership Self-Assessment Quiz 4-5: How Flexible Are You?
124(1)
Leadership Skill-Building Exercise 4-4: Contrasting Leadership Styles
125(1)
Summary
125(1)
Key Terms
126(1)
Guidelines for Action and Skill Development
126(1)
Discussion Questions and Activities
127(1)
Leadership Case Problem A: The Confusing 360-Degree Feedback
127(3)
Leadership Case Problem B: Getting Northstar in the Winning Mode
130(2)
Internet Skill-Building Exercise: Identifying Leadership Behaviors and Attitudes
132(1)
Contingency and Situational Leadership
133(33)
Situational Influences on Effective Leadership Behavior
135(1)
Fiedler's Contingency Theory of Leadership Effectiveness
135(5)
Measuring Leadership Style: The Least Preferred Coworker (LPC) Scale
136(1)
Measuring the Leadership Situation
136(1)
Overall Findings
136(1)
Leadership Self-Assessment Quiz 5-1: The Least Preferred Coworker (LPC) Scale for Measuring Leadership Style
137(2)
Making the Situation More Favorable for the Leader
139(1)
Evaluation of Fiedler's Contingency Theory
139(1)
The Path-Goal Theory of Leadership Effectiveness
140(4)
Matching the Leadership Style to the Situation
140(2)
How the Leader Influences Performance
142(1)
Leader in Action: Lee Erlichman Applies CPR to Cardiac Telecom
143(1)
The Hersey-Blanchard Situational Leadership® Model
144(4)
Basics of the Model
144(1)
Leadership Self-Assessment Quiz 5-2: Measuring Your Situational Perspective
145(2)
Evaluation of the Situational Model
147(1)
The Normative Decision Model
148(4)
Decision-Making Styles
148(1)
Leadership Skill-Building Exercise 5-1: Applying the Situational Leadership Model
149(1)
Contingency Factors and Application of the Model
149(3)
Leadership Skill-Building Exercise 5-2: Applying the Time-Driven Model
152(1)
Cognitive Resource Theory: How Intelligence, Experience, and Stress Influence Leader-ship
152(1)
Contingency Leadership in the Executive Suite
153(3)
Leadership During a Crisis
156(10)
Summary
158(2)
Key Terms
160(1)
Guidelines for Action and Skill Development
160(1)
Discussion Questions and Activities
160(1)
Leadership Case Problem A: Hector Alvarez, the Multifaceted Team Leader
161(2)
Leadership Case Problem B: Excite@Home Goes Down the Tubes
163(2)
Internet Skill-Building Exercise: Listen to Experts About Crisis Management
165(1)
Leadership Ethics and Social Responsibility
166(26)
Principles of Ethical and Moral Leadership
167(5)
Five Ethical Leadership Behaviors
168(1)
Leadership Self-Assessment Quiz 6-1: The Leader Integrity Scale
169(2)
Factors Contributing to Ethical Differences
171(1)
Guidelines for Evaluating the Ethics of a Decision
172(3)
Leadership Skill-Building Exercise 6-1: Dialing for Dollars
174(1)
A Sampling of Unethical Leadership Behaviors
175(3)
Leadership and Social Responsibility
178(3)
Creating a Pleasant Workplace
178(1)
Leader in Action: Laura Scher, CEO of Working Assets, Does Good Work
179(1)
Guarding the Environment
180(1)
Being Involved in Political Causes
180(1)
Engaging in Philanthropy
181(1)
Initiatives for Achieving an Ethical and Socially Responsible Organization
181(2)
Ethical Behavior and Organizational Performance
183(9)
Leadership Skill-Building Exercise 6-2: Dealing with Defining Moments
184(1)
Summary
185(1)
Key Terms
186(1)
Guidelines for Action and Skill Development
186(1)
Discussion Questions and Activities
186(1)
Leadership Case Problem A: Fast-Talking Fastow of Enron
187(2)
Leadership Case Problem B: Bad Credit? No Credit? College Student? Providian Loves You
189(2)
Internet Skill-Building Exercise: Career Consequences of Unethical Leadership Behavior
191(1)
Power, Politics, and Leadership
192(38)
Sources and Types of Power
193(6)
Position Power
194(1)
Personal Power
195(1)
Power Stemming from Ownership
195(1)
Manager Assessment Quiz 7-1: Rating a Manager's Power
196(1)
Power Stemming from Providing Resources
197(1)
Power Derived from Capitalizing on Opportunity
198(1)
Power Stemming from Managing Critical Problems
198(1)
Power Stemming from Being Close to Power
199(1)
Bases of Power and Transformational and Transactional Leadership
199(1)
Tactics for Becoming an Empowering Leader
200(8)
The Nature of Empowerment
200(1)
Empowering Practices
201(2)
Leadership Self-Assessment Quiz 7-2: Becoming an Empowering Manager
203(2)
Cultural Differences
205(1)
Effective Delegation and Empowerment
205(2)
Leadership Skill-Building Exercise 7-1: Conducting an Empowerment Session
207(1)
Factors That Contribute to Organizational Politics
208(2)
Pyramid-Shaped Organization Structure
208(1)
Subjective Standards of Performance
209(1)
Environmental Uncertainty and Turbulence
209(1)
Emotional Insecurity
209(1)
Machiavellian Tendencies
209(1)
Disagreement over Major Issues
210(1)
Political Tactics and Strategies
210(10)
Ethical Political Tactics and Strategies
210(1)
Leadership Self-Assessment Quiz 7-3: The Organizational Politics Questionnaire
211(3)
Leader in Action: Chris Newell of Lotus Institute Builds Support for His Brainchild
214(3)
Leadership Self-Assessment Quiz 7-4: The Manager Impression Survey
217(2)
Unethical Political Tactics and Strategies
219(1)
Exercising Control over Dysfunctional Politics
220(10)
Leadership Skill-Building Exercise 7-2: Classroom Politics
221(1)
Leadership Skill-Building Exercise 7-3: Controlling Office Politics
222(1)
Summary
223(1)
Key Terms
224(1)
Guidelines for Action and Skill Development
224(1)
Discussion Questions and Activities
224(1)
Leadership Case Problem A: The Powerful Mr. Trump
225(2)
Leadership Case Problem B: Empowerment at Seconds for You
227(2)
Internet Skill-Building Exercise: The Dysfunctional Office and Organizational Politics Scale
229(1)
Influence Tactics of Leaders
230(28)
A Model of Power and Influence
232(1)
Description and Explanation of Influence Tactics
233(11)
Essentially Ethical and Honest Tactics
233(1)
Leadership Self-Assessment Quiz 8-1: Survey of Influence Tactics
234(6)
Leader in Action: Scott Sleyster at Prudential Builds Allies
240(1)
Essentially Dishonest and Unethical Tactics
241(3)
Relative Effectiveness and Sequencing of Influence Tactics
244(14)
Leadership Self-Assessment Quiz 8-2: Measure of Ingratiating Behavior in Organizational Settings (MIBOS)
245(2)
A Study of the Relative Effectiveness of Influence Tactics
247(1)
Leadership Skill-Building Exercise 8-1: Identifying Influence Tactics
248(2)
The Sequencing of Influence Tactics
250(1)
Leadership Skill-Building Exercise 8-2: Applying Influence Tactics
251(1)
Summary
251(1)
Key Terms
252(1)
Guidelines for Action and Skill Development
252(1)
Discussion Questions and Activities
253(1)
Leadership Case Problem A: Boeing's Chief Rides the Tiger
253(2)
Leadership Case Problem B: How Can I Inspire My Team?
255(1)
Leadership Skill-Building Exercise 8-3: Inspiring the Team
256(1)
Internet Skill-Building Exercise: How Machiavellian Are You?
257(1)
Developing Teamwork
258(31)
Team Leadership Versus Solo Leadership
260(1)
Advantages and Disadvantages of Group Work and Teamwork
261(2)
Advantages of Group Work and Teamwork
261(1)
Disadvantages of Group Activity
262(1)
The Leader's Role in the Team-Based Organization
263(2)
Leadership Self-Assessment Quiz 9-1: The Teamwork Checklist
264(1)
Leader Actions That Foster Teamwork
265(10)
Actions Leaders Can Take Using Their Own Resources
266(3)
Leadership Skill-Building Exercise 9-1: Shelters for the Homeless
269(2)
Team in Action: A Technical Group at Microsoft Corporation
271(1)
Actions Generally Requiring Organization Structure or Policy
272(1)
Leadership Self-Assessment Quiz 9-2: Overcoming Micromanagement
273(2)
Outdoor Training and Team Development
275(5)
Leader in Action: Marque, Inc. CEO Scott Jessup Boosts Productivity Through Teamwork
276(1)
Features of Outdoor and Offsite Training Programs
277(1)
Leadership Skill-Building Exercise 9-2: The Trust Fall
278(1)
Evaluation of Outdoor Training for Team Development
278(1)
Leadership Skill-Building Exercise 9-3: Trust Me
279(1)
The Leader-Member Exchange Model and Teamwork
280(9)
Different-Quality Relationships
280(2)
First Impressions
282(1)
Summary
283(1)
Key Terms
284(1)
Guidelines for Action and Skill Development
284(1)
Discussion Questions and Activities
285(1)
Leadership Case Problem A: Radius Cooks up Teamwork
285(2)
Leadership Case Problem B: Showboat Brent
287(1)
Internet Skill-Building Exercise: Learning More About Outdoor Training
288(1)
Motivation and Coaching Skills
289(35)
Expectancy Theory and Motivational Skills
290(6)
Basic Components of Expectancy Theory
291(2)
Leadership Skills and Behaviors Associated with Expectancy Theory
293(2)
Leadership Skill-Building Exercise 10-1: Estimating Valences for Applying Expectancy Theory
295(1)
Goal Theory
296(2)
Behavior Modification and Motivational Skills
298(5)
Leadership Skill-Building Exercise 10-2: The Application of Goal Theory
299(1)
Behavior Modification Strategies
299(1)
Rules for the Use of Behavior Modification
300(3)
Using Recognition to Motivate Others
303(1)
Coaching as a Leadership Philosophy
304(7)
Leadership Self-Assessment Quiz 10-1: My Approach to Motivating Others
305(1)
Key Characteristics of Coaching
306(1)
Leader in Action: The Motivational Ken Chenault of AmEx
307(3)
Fallacies About Coaching
310(1)
Coaching Skills and Techniques
311(3)
Executive Coaching and Leadership Effectiveness
314(10)
Leadership Self-Assessment Quiz 10-2: Characteristics of an Effective Coach
315(1)
Leadership Skill-Building Exercise 10-3: Coaching for Improved Performance
316(1)
Summary
317(2)
Key Terms
319(1)
Guidelines for Action and Skill Development
319(1)
Discussion Questions and Activities
319(1)
Leadership Case Problem A: Rewards and Recognition at Tel-Service
320(2)
Leadership Case Problem B: The Reality Coach
322(1)
Internet Skill-Building Exercise: Dream Job Coaching
323(1)
Creativity, Innovation, and Leadership
324(37)
Steps in the Creative Process
326(1)
Characteristics of Creative Leaders
327(5)
Knowledge
327(1)
Intellectual Abilities
328(1)
Leadership Self-Assessment Quiz 11-1: The Creative Personality Test
329(2)
Personality
331(1)
Passion for the Task and the Experience of Flow
331(1)
The Componential Theory of Individual Creativity
332(1)
Overcoming Traditional Thinking as a Creativity Strategy
332(4)
Organizational Methods to Enhance Creativity
336(7)
Leader in Action: Seth Hall Flies High with Refurbished Airplane Parts
337(1)
Systematically Collecting Fresh Ideas
338(1)
Brainstorming
338(1)
Leadership Skill-Building Exercise 11-1: Brainstorming and www.GetRich.com
339(1)
Using the Pet-Peeve Technique
340(1)
Using the Forced-Association Technique
341(1)
Leadership Skill-Building Exercise 11-2: The Pet-Peeve Technique
341(1)
Equipping a Kitchen for the Mind
342(1)
Engaging in Playful Physical Activities
342(1)
Self-Help Techniques to Enhance Creative Problem Solving
343(5)
Practicing Creativity-Enhancing Exercises
343(1)
Staying Alert to Opportunities
344(1)
Using Multiple Senses When Seeking Solutions
344(1)
Leadership Skill-Building Exercise 11-3: Word Hints to Creativity
345(1)
Maintaining an Enthusiastic Attitude
346(1)
Speaking to Lead Users
346(1)
Maintaining and Using an Idea Notebook or Computer File
347(1)
Playing the Roles of Explorer, Artist, Judge, and Lawyer
347(1)
Establishing a Climate for Creative Thinking
348(4)
Leadership Practices for Enhancing Creativity
348(1)
Leadership Diagnostic Activity 11-1: Assessing the Climate for Innovation
349(2)
Methods of Managing Creative Workers
351(1)
Additional Leadership Practices That Enhance Innovation
352(9)
Summary
354(1)
Key Terms
355(1)
Guidelines for Action and Skill Development
355(1)
Discussion Questions and Activities
355(1)
Leadership Case Problem A: Will Innovation Survive at 3M?
356(3)
Leadership Case Problem B: The Food Company Skunk Works
359(1)
Internet Skill-Building Exercise: Creativity in Business
360(1)
Communication and Conflict Resolution Skills
361(38)
Evidence About Communication and Leadership
363(1)
Inspirational and Powerful Communication
364(11)
Speaking and Writing
364(1)
Leadership Self-Assessment Quiz 12-1: A Self-Portrait of My Communication Effectiveness
365(7)
The Six Basic Principles of Persuasion
372(1)
Nonverbal Communication
373(2)
Leadership Skill-Building Exercise 12-1: Feedback on Verbal and Nonverbal Behavior
375(1)
Supportive Communication
375(4)
Leader in Action: Public Relations CEO Chris Komisarjevsky Listens for Success
378(1)
Leadership Skill-Building Exercise 12-2: Supportive Communication
379(1)
Overcoming Cross-Cultural Communication Barriers
379(7)
Attributions and Cross-Cultural Communication
379(1)
Leadership Self-Assessment Quiz 12-2: Cross-Cultural Skills and Attitudes
380(1)
Guidelines for Overcoming and Preventing Communication Barriers
381(5)
The Leader's Role in Resolving Conflict and Negotiating
386(13)
Conflict Management Styles
386(2)
Negotiating and Bargaining
388(4)
Leadership Skill-Building Exercise 12-3: Integrative Bargaining
392(1)
Summary
392(2)
Key Terms
394(1)
Guidelines for Action and Skill Development
394(1)
Discussion Questions and Activities
394(1)
Leadership Case Problem A: Infighting and Intrigue at Yahoo!
395(2)
Leadership Case Problem B: Can He Be the Real Bill Gates?
397(1)
Internet Skill-Building Exercise: What Is Your Influence Quotient?
398(1)
Strategic Leadership and Knowledge Management
399(29)
The Nature of Strategic Leadership
401(6)
High-Level Cognitive Activity of the Leader
401(1)
Leadership Self-Assessment Quiz 13-1: Are You a Strategic Thinker?
402(2)
Gathering Multiple Inputs to Formulate Strategy
404(1)
Anticipating and Creating a Future
404(1)
Revolutionary Thinking
405(1)
Creating a Vision
406(1)
Conducting a SWOT Analysis
407(2)
Strengths
408(1)
Weaknesses
408(1)
Opportunities
408(1)
Threats
409(1)
A Sampling of Business Strategies Formulated by Leaders
409(6)
Leadership Skill-Building Exercise 13-1: Conducting a SWOT Analysis
410(3)
Leader in Action: CEO Michael Catalano Finds a Niche for ASG Behind Bars
413(2)
Knowledge Management and the Learning Organization
415(13)
Knowledge Management
415(1)
Leadership Self-Assessment Quiz 13-2: Do You Work for a Learning Organization?
416(4)
The Learning Organization
420(1)
Summary
421(1)
Key Terms
422(1)
Guidelines for Action and Skill Development
422(1)
Discussion Questions and Activities
423(1)
Leadership Case Problem A: Samsung Sings a Different Tune
424(2)
Leadership Case Problem B: The Reluctant Information Sharers
426(1)
Internet Skill-Building Exercise: Professional Assistance in Implementing Knowledge Management
427(1)
International and Culturally Diverse Aspects of Leadership
428(34)
The Advantages of Managing for Diversity
430(4)
Leader in Action: Carrie Tolstedt at Wells Fargo Targets Mexican Americans
432(2)
Cultural Factors Influencing Leadership Practice
434(8)
Key Dimensions of Differences in Cultural Values
434(1)
Leadership Skill-Building Exercise 14-1: Capitalizing on Diversity
435(3)
Cultural Values and Leadership Style
438(1)
Leadership Self-Assessment Quiz 14-1: Charting Your Cultural Value Profile
439(1)
Applying a Motivational Theory Across Cultural Groups
440(2)
Cultural Sensitivity and Global Leadership Skills
442(3)
Cultural Sensitivity
442(1)
Global Leadership Skills
443(2)
Leadership Initiatives for Achieving Cultural Diversity
445(5)
Hold Managers Accountable for Achieving Diversity
445(1)
Establish Minority Recruitment, Retention, and Mentoring Programs
445(2)
Conduct Diversity Training
447(1)
Leadership Skill-Building Exercise 14-2: The Diversity Circle
448(1)
Encourage the Development of Employee Networks
449(1)
Avoid Group Characteristics When Hiring for Person-Organization Fit
450(1)
Developing the Multicultural Organization
450(12)
Summary
453(1)
Key Terms
454(1)
Guidelines for Action and Skill Development
454(1)
Discussion Questions and Activities
455(1)
Leadership Case Problem A: Carlos Gutierrez Intends to Make Kellogg Company Special Again
455(3)
Leadership Case Problem B: Ralph Lauren Seeks Racial Harmony
458(3)
Internet Skill-Building Exercise: Test Yourself for Hidden Bias
461(1)
Leadership Development, Succession, and Followership
462(37)
Development Through Self-Awareness and Self-Discipline
464(3)
Leadership Development Through Self-Awareness
464(1)
Leadership Development Through Self-Discipline
465(1)
Leadership Self-Assessment Quiz 15-1: The Interpersonal Skills Checklist
466(1)
Development Through Education, Experience, and Mentoring
467(8)
Education
468(1)
Experience
468(4)
Leader in Action: Linda Sanford of IBM, Cross-Developed Leadership Star
472(1)
Mentoring
473(2)
Leadership Skill-Building Exercise 15-1: Maintaining a Personal Leadership Journal
475(1)
Leadership Development Programs
475(5)
Key Characteristics of a Leadership Development Program
476(2)
Types of Leadership Development Programs
478(2)
Evaluation of Leadership Development Efforts
480(3)
The Traditional Approach to Evaluation
481(1)
Evaluation Through Domains of Impact
482(1)
Leadership Succession
483(3)
How the Board Chooses a Successor
483(1)
Succession Planning at General Electric
484(1)
The Emotional Aspects of Leadership Succession
484(1)
Developing a Pool of Successors
485(1)
Followership: Being an Effective Group Member
486(1)
Essential Qualities of Effective Followers
486(1)
Collaboration Between Leaders and Followers
487(1)
Who Will Be the New Top Business Leaders?
487(12)
Leadership Skill-Building Exercise 15-2: The Followership Evaluation Form
488(1)
Leadership Skill-Building Exercise 15-3: Building for the Future
489(1)
Summary
490(1)
Key Terms
491(1)
Guidelines for Action and Skill Development
492(1)
Discussion Questions and Activities
492(1)
Leadership Case Problem A: Len Riggio, Barnes & Noble's Baron of Books
493(3)
Leadership Case Problem B: ``Help! I'm the New Boss.''
496(1)
Internet Skill-Building Exercise: A Scientific Approach to Succession Planning
497(2)
Endnotes 499(18)
Glossary 517(5)
Name Index 522(4)
Organization Index 526(2)
Subject Index 528


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