Leadership : Research Findings, Practice, and Skills

by Unknown

• ISBN13: 9780618305964
• ISBN10: 0618305963
• Edition: 4th
• Format: Paperback
• Copyright: 2003-05-28
• Publisher: South-Western College Pub

Summary

Leadershipbalances theory with real-world applications-ideal for instructors who take a practical, skill-building approach to teaching leadership. Key updates include a consolidation of more traditional topics; new research; a new chapter on leadership and ethics; and real-world profiles that now include leaders from lower-level management and the small business sector with whom students can more easily relate. In addition, this edition features greater emphasis on interpersonal skills, one additionalLeadership Case Problemper chapter, and newInternet Skill-Building Exercises. Chapter 6,Leadership Ethics and Social Responsibility, focuses on moral and ethical leadership in relation to standard business practices. In particular, the chapter highlights ethical decision-making and the importance of social responsibility. In keeping with the text's increased emphasis on interpersonal skills, theScoring and Interpretationsection of eachLeadership Self-Assessmenthas been expanded to help students better understand and apply their results. Also, eachLeader in Actionbox now ends with questions relating the leader being profiled to specific chapter concepts.

Table of Contents

Preface	xxi
The Nature and Importance of Leadership	1	(30)
The Meaning of Leadership	2	(4)
Leadership as a Partnership	3	(1)
Leadership Versus Management	4	(2)
The Impact of Leadership on Organizational Performance	6	(6)
Research and Opinion: Leadership Does Make a Difference	6	(1)
Leader in Action: Martha Stewart of Martha Stewart Living Omnimedia, Inc.	7	(2)
Research and Opinion: Formal Leadership Does Not Make a Difference	9	(3)
Leadership Roles	12	(6)
Leadership Self-Assessment Quiz 1-1: Readiness for the Leadership Role	13	(3)
Leadership Skill-Building Exercise 1-1: Identifying Leadership Roles	16	(2)
The Satisfactions and Frustrations of Being a Leader	18	(3)
Satisfactions of Leaders	18	(1)
Dissatisfactions and Frustrations of Leaders	19	(2)
A Framework for Understanding Leadership	21	(2)
Skill Development in Leadership	23	(8)
Summary	24	(1)
Key Terms	25	(1)
Guidelines for Action and Skill Development	25	(1)
Discussion Questions and Activities	25	(1)
Leadership Case Problem A: Big Jeff Immelt Faces the Future at GE	26	(2)
Leadership Case Problem B: Jen Lee Wants the Fast Track	28	(2)
Internet Skill-Building Exercise: The New Face of Leadership	30	(1)
Leadership Skill-Building Exercise 1-2: What It Takes to Be a Leader	30	(1)
Traits, Motives, and Characteristics of Leaders	31	(31)
Personality Traits of Effective Leaders	33	(14)
General Personality Traits	33	(4)
Leadership Self-Assessment Quiz 2-1: Behaviors and Attitudes of a Trustworthy Leader	37	(2)
Leadership Self-Assessment Quiz 2-2: The Assertiveness Scale	39	(2)
Task-Related Personality Traits	41	(1)
Leadership Skill-Building Exercise 2-1: A Sense of Humor on the Job	42	(4)
Leader in Action: Boris Slogar of the Ohio Department of Taxation	46	(1)
Leadership Motives	47	(4)
The Power Motive	47	(1)
Leadership Skill-Building Exercise 2-2: Developing an Internal Locus of Control	48	(2)
Drive and Achievement Motive	50	(1)
Strong Work Ethic	50	(1)
Tenacity	50	(1)
Cognitive Factors and Leadership	51	(3)
Knowledge of the Business or Group Task	51	(1)
Creativity	52	(1)
Insight into People and Situations	52	(1)
Farsightedness and Conceptual Thinking	53	(1)
Openness to Experience	54	(1)
The Influence of Heredity and Environment on Leadership	54	(2)
Leadership Skill-Building Exercise 2-3: Group Feedback on Leadership Traits	55	(1)
The Strengths and Limitations of the Trait Approach	56	(6)
Summary	56	(1)
Key Terms	57	(1)
Guidelines for Action and Skill Development	57	(1)
Discussion Questions and Activities	58	(1)
Leadership Case Problem A: What Leadership Characteristics Does Reuben Mark Possess?	59	(1)
Leadership Case Problem B: The Urban Improvement Guys	60	(1)
Internet Skill-Building Exercise: Measuring Your Emotional Intelligence	61	(1)
Charismatic and Transformational Leadership	62	(32)
The Meanings of Charisma	63	(4)
Charisma: A Relationship Between the Leader and Group Members	65	(1)
The Effects of Charisma	66	(1)
Types of Charismatic Leaders	67	(1)
Characteristics of Charismatic Leaders	68	(5)
Leader in Action: John Chambers of Cisco Systems, Upbeat Leader and Salesman	69	(3)
Leadership Self-Assessment Quiz 3-1: The Emotional Expressiveness Scale	72	(1)
The Vision Component of Charismatic Leadership	73	(2)
Leadership Skill-Building Exercise 3-1: Formulating a Vision	75	(1)
The Communication Style of Charismatic Leaders	75	(2)
Management by Inspiration	75	(1)
Management by Anecdote	76	(1)
Leadership Skill-Building Exercise 3-2: Charismatic Leadership by Anecdote	77	(1)
The Development of Charisma	77	(3)
Transformational Leadership	80	(4)
How Transformations Take Place	80	(2)
Attributes of Transformational Leaders	82	(1)
The Impact of Transformational and Charismatic Leadership on Performance	83	(1)
Concerns About Charismatic Leadership	84	(10)
Challenges to the Validity of Charismatic Leadership	84	(1)
Manager Assessment Quiz 3-2: The MLQ Charismatic Leadership Scale	85	(1)
The Dark Side of Charismatic Leadership	86	(1)
Summary	87	(1)
Key Terms	88	(1)
Guidelines for Action and Skill Development	88	(1)
Discussion Questions and Activities	89	(1)
Leadership Case Problem A: Pat Russo Wants to Rescue Lucent	89	(3)
Leadership Case Problem B: Charismatically Challenged Chad	92	(1)
Internet Skill-Building Exercise: Charisma Tips from the Net	93	(1)
Leadership Behaviors, Attitudes, and Styles	94	(39)
The Classic Dimensions of Initiating Structure and Consideration	95	(2)
Task-Related Attitudes and Behaviors	97	(5)
Leadership Self-Assessment Quiz 4-1: How Effective Are You as a Leader?	98	(3)
Leadership Skill-Building Exercise 4-1: Feedback Skills	101	(1)
Relationship-Oriented Attitudes and Behaviors	102	(6)
Leadership Self-Assessment Quiz 4-2: Task-Oriented Attitudes and Behaviors	103	(4)
Leadership Skill-Building Exercise 4-2: Clarifying Your Work Values	107	(1)
360-Degree Feedback for Fine-Tuning a Leadership Approach	108	(3)
Leader in Action: Janine Bay of Ford Focuses on Interpersonal Skills	109	(2)
Leadership Styles	111	(22)
Participative Leadership	112	(1)
Leadership Grid® Styles	113	(1)
Leadership Self-Assessment Quiz 4-3: What Style of Leader Are You or Would You Be?	114	(2)
Entrepreneurial Leadership	116	(1)
Leadership Self-Assessment Quiz 4-4: What Is Your Propensity for Taking Risks?	117	(2)
Leadership Skill-Building Exercise 4-3: Entrepreneurial Leadership	119	(1)
Gender Differences in Leadership Style	119	(3)
Selecting the Best Leadership Style	122	(2)
Leadership Self-Assessment Quiz 4-5: How Flexible Are You?	124	(1)
Leadership Skill-Building Exercise 4-4: Contrasting Leadership Styles	125	(1)
Summary	125	(1)
Key Terms	126	(1)
Guidelines for Action and Skill Development	126	(1)
Discussion Questions and Activities	127	(1)
Leadership Case Problem A: The Confusing 360-Degree Feedback	127	(3)
Leadership Case Problem B: Getting Northstar in the Winning Mode	130	(2)
Internet Skill-Building Exercise: Identifying Leadership Behaviors and Attitudes	132	(1)
Contingency and Situational Leadership	133	(33)
Situational Influences on Effective Leadership Behavior	135	(1)
Fiedler's Contingency Theory of Leadership Effectiveness	135	(5)
Measuring Leadership Style: The Least Preferred Coworker (LPC) Scale	136	(1)
Measuring the Leadership Situation	136	(1)
Overall Findings	136	(1)
Leadership Self-Assessment Quiz 5-1: The Least Preferred Coworker (LPC) Scale for Measuring Leadership Style	137	(2)
Making the Situation More Favorable for the Leader	139	(1)
Evaluation of Fiedler's Contingency Theory	139	(1)
The Path-Goal Theory of Leadership Effectiveness	140	(4)
Matching the Leadership Style to the Situation	140	(2)
How the Leader Influences Performance	142	(1)
Leader in Action: Lee Erlichman Applies CPR to Cardiac Telecom	143	(1)
The Hersey-Blanchard Situational Leadership® Model	144	(4)
Basics of the Model	144	(1)
Leadership Self-Assessment Quiz 5-2: Measuring Your Situational Perspective	145	(2)
Evaluation of the Situational Model	147	(1)
The Normative Decision Model	148	(4)
Decision-Making Styles	148	(1)
Leadership Skill-Building Exercise 5-1: Applying the Situational Leadership Model	149	(1)
Contingency Factors and Application of the Model	149	(3)
Leadership Skill-Building Exercise 5-2: Applying the Time-Driven Model	152	(1)
Cognitive Resource Theory: How Intelligence, Experience, and Stress Influence Leader-ship	152	(1)
Contingency Leadership in the Executive Suite	153	(3)
Leadership During a Crisis	156	(10)
Summary	158	(2)
Key Terms	160	(1)
Guidelines for Action and Skill Development	160	(1)
Discussion Questions and Activities	160	(1)
Leadership Case Problem A: Hector Alvarez, the Multifaceted Team Leader	161	(2)
Leadership Case Problem B: Excite@Home Goes Down the Tubes	163	(2)
Internet Skill-Building Exercise: Listen to Experts About Crisis Management	165	(1)
Leadership Ethics and Social Responsibility	166	(26)
Principles of Ethical and Moral Leadership	167	(5)
Five Ethical Leadership Behaviors	168	(1)
Leadership Self-Assessment Quiz 6-1: The Leader Integrity Scale	169	(2)
Factors Contributing to Ethical Differences	171	(1)
Guidelines for Evaluating the Ethics of a Decision	172	(3)
Leadership Skill-Building Exercise 6-1: Dialing for Dollars	174	(1)
A Sampling of Unethical Leadership Behaviors	175	(3)
Leadership and Social Responsibility	178	(3)
Creating a Pleasant Workplace	178	(1)
Leader in Action: Laura Scher, CEO of Working Assets, Does Good Work	179	(1)
Guarding the Environment	180	(1)
Being Involved in Political Causes	180	(1)
Engaging in Philanthropy	181	(1)
Initiatives for Achieving an Ethical and Socially Responsible Organization	181	(2)
Ethical Behavior and Organizational Performance	183	(9)
Leadership Skill-Building Exercise 6-2: Dealing with Defining Moments	184	(1)
Summary	185	(1)
Key Terms	186	(1)
Guidelines for Action and Skill Development	186	(1)
Discussion Questions and Activities	186	(1)
Leadership Case Problem A: Fast-Talking Fastow of Enron	187	(2)
Leadership Case Problem B: Bad Credit? No Credit? College Student? Providian Loves You	189	(2)
Internet Skill-Building Exercise: Career Consequences of Unethical Leadership Behavior	191	(1)
Power, Politics, and Leadership	192	(38)
Sources and Types of Power	193	(6)
Position Power	194	(1)
Personal Power	195	(1)
Power Stemming from Ownership	195	(1)
Manager Assessment Quiz 7-1: Rating a Manager's Power	196	(1)
Power Stemming from Providing Resources	197	(1)
Power Derived from Capitalizing on Opportunity	198	(1)
Power Stemming from Managing Critical Problems	198	(1)
Power Stemming from Being Close to Power	199	(1)
Bases of Power and Transformational and Transactional Leadership	199	(1)
Tactics for Becoming an Empowering Leader	200	(8)
The Nature of Empowerment	200	(1)
Empowering Practices	201	(2)
Leadership Self-Assessment Quiz 7-2: Becoming an Empowering Manager	203	(2)
Cultural Differences	205	(1)
Effective Delegation and Empowerment	205	(2)
Leadership Skill-Building Exercise 7-1: Conducting an Empowerment Session	207	(1)
Factors That Contribute to Organizational Politics	208	(2)
Pyramid-Shaped Organization Structure	208	(1)
Subjective Standards of Performance	209	(1)
Environmental Uncertainty and Turbulence	209	(1)
Emotional Insecurity	209	(1)
Machiavellian Tendencies	209	(1)
Disagreement over Major Issues	210	(1)
Political Tactics and Strategies	210	(10)
Ethical Political Tactics and Strategies	210	(1)
Leadership Self-Assessment Quiz 7-3: The Organizational Politics Questionnaire	211	(3)
Leader in Action: Chris Newell of Lotus Institute Builds Support for His Brainchild	214	(3)
Leadership Self-Assessment Quiz 7-4: The Manager Impression Survey	217	(2)
Unethical Political Tactics and Strategies	219	(1)
Exercising Control over Dysfunctional Politics	220	(10)
Leadership Skill-Building Exercise 7-2: Classroom Politics	221	(1)
Leadership Skill-Building Exercise 7-3: Controlling Office Politics	222	(1)
Summary	223	(1)
Key Terms	224	(1)
Guidelines for Action and Skill Development	224	(1)
Discussion Questions and Activities	224	(1)
Leadership Case Problem A: The Powerful Mr. Trump	225	(2)
Leadership Case Problem B: Empowerment at Seconds for You	227	(2)
Internet Skill-Building Exercise: The Dysfunctional Office and Organizational Politics Scale	229	(1)
Influence Tactics of Leaders	230	(28)
A Model of Power and Influence	232	(1)
Description and Explanation of Influence Tactics	233	(11)
Essentially Ethical and Honest Tactics	233	(1)
Leadership Self-Assessment Quiz 8-1: Survey of Influence Tactics	234	(6)
Leader in Action: Scott Sleyster at Prudential Builds Allies	240	(1)
Essentially Dishonest and Unethical Tactics	241	(3)
Relative Effectiveness and Sequencing of Influence Tactics	244	(14)
Leadership Self-Assessment Quiz 8-2: Measure of Ingratiating Behavior in Organizational Settings (MIBOS)	245	(2)
A Study of the Relative Effectiveness of Influence Tactics	247	(1)
Leadership Skill-Building Exercise 8-1: Identifying Influence Tactics	248	(2)
The Sequencing of Influence Tactics	250	(1)
Leadership Skill-Building Exercise 8-2: Applying Influence Tactics	251	(1)
Summary	251	(1)
Key Terms	252	(1)
Guidelines for Action and Skill Development	252	(1)
Discussion Questions and Activities	253	(1)
Leadership Case Problem A: Boeing's Chief Rides the Tiger	253	(2)
Leadership Case Problem B: How Can I Inspire My Team?	255	(1)
Leadership Skill-Building Exercise 8-3: Inspiring the Team	256	(1)
Internet Skill-Building Exercise: How Machiavellian Are You?	257	(1)
Developing Teamwork	258	(31)
Team Leadership Versus Solo Leadership	260	(1)
Advantages and Disadvantages of Group Work and Teamwork	261	(2)
Advantages of Group Work and Teamwork	261	(1)
Disadvantages of Group Activity	262	(1)
The Leader's Role in the Team-Based Organization	263	(2)
Leadership Self-Assessment Quiz 9-1: The Teamwork Checklist	264	(1)
Leader Actions That Foster Teamwork	265	(10)
Actions Leaders Can Take Using Their Own Resources	266	(3)
Leadership Skill-Building Exercise 9-1: Shelters for the Homeless	269	(2)
Team in Action: A Technical Group at Microsoft Corporation	271	(1)
Actions Generally Requiring Organization Structure or Policy	272	(1)
Leadership Self-Assessment Quiz 9-2: Overcoming Micromanagement	273	(2)
Outdoor Training and Team Development	275	(5)
Leader in Action: Marque, Inc. CEO Scott Jessup Boosts Productivity Through Teamwork	276	(1)
Features of Outdoor and Offsite Training Programs	277	(1)
Leadership Skill-Building Exercise 9-2: The Trust Fall	278	(1)
Evaluation of Outdoor Training for Team Development	278	(1)
Leadership Skill-Building Exercise 9-3: Trust Me	279	(1)
The Leader-Member Exchange Model and Teamwork	280	(9)
Different-Quality Relationships	280	(2)
First Impressions	282	(1)
Summary	283	(1)
Key Terms	284	(1)
Guidelines for Action and Skill Development	284	(1)
Discussion Questions and Activities	285	(1)
Leadership Case Problem A: Radius Cooks up Teamwork	285	(2)
Leadership Case Problem B: Showboat Brent	287	(1)
Internet Skill-Building Exercise: Learning More About Outdoor Training	288	(1)
Motivation and Coaching Skills	289	(35)
Expectancy Theory and Motivational Skills	290	(6)
Basic Components of Expectancy Theory	291	(2)
Leadership Skills and Behaviors Associated with Expectancy Theory	293	(2)
Leadership Skill-Building Exercise 10-1: Estimating Valences for Applying Expectancy Theory	295	(1)
Goal Theory	296	(2)
Behavior Modification and Motivational Skills	298	(5)
Leadership Skill-Building Exercise 10-2: The Application of Goal Theory	299	(1)
Behavior Modification Strategies	299	(1)
Rules for the Use of Behavior Modification	300	(3)
Using Recognition to Motivate Others	303	(1)
Coaching as a Leadership Philosophy	304	(7)
Leadership Self-Assessment Quiz 10-1: My Approach to Motivating Others	305	(1)
Key Characteristics of Coaching	306	(1)
Leader in Action: The Motivational Ken Chenault of AmEx	307	(3)
Fallacies About Coaching	310	(1)
Coaching Skills and Techniques	311	(3)
Executive Coaching and Leadership Effectiveness	314	(10)
Leadership Self-Assessment Quiz 10-2: Characteristics of an Effective Coach	315	(1)
Leadership Skill-Building Exercise 10-3: Coaching for Improved Performance	316	(1)
Summary	317	(2)
Key Terms	319	(1)
Guidelines for Action and Skill Development	319	(1)
Discussion Questions and Activities	319	(1)
Leadership Case Problem A: Rewards and Recognition at Tel-Service	320	(2)
Leadership Case Problem B: The Reality Coach	322	(1)
Internet Skill-Building Exercise: Dream Job Coaching	323	(1)
Creativity, Innovation, and Leadership	324	(37)
Steps in the Creative Process	326	(1)
Characteristics of Creative Leaders	327	(5)
Knowledge	327	(1)
Intellectual Abilities	328	(1)
Leadership Self-Assessment Quiz 11-1: The Creative Personality Test	329	(2)
Personality	331	(1)
Passion for the Task and the Experience of Flow	331	(1)
The Componential Theory of Individual Creativity	332	(1)
Overcoming Traditional Thinking as a Creativity Strategy	332	(4)
Organizational Methods to Enhance Creativity	336	(7)
Leader in Action: Seth Hall Flies High with Refurbished Airplane Parts	337	(1)
Systematically Collecting Fresh Ideas	338	(1)
Brainstorming	338	(1)
Leadership Skill-Building Exercise 11-1: Brainstorming and www.GetRich.com	339	(1)
Using the Pet-Peeve Technique	340	(1)
Using the Forced-Association Technique	341	(1)
Leadership Skill-Building Exercise 11-2: The Pet-Peeve Technique	341	(1)
Equipping a Kitchen for the Mind	342	(1)
Engaging in Playful Physical Activities	342	(1)
Self-Help Techniques to Enhance Creative Problem Solving	343	(5)
Practicing Creativity-Enhancing Exercises	343	(1)
Staying Alert to Opportunities	344	(1)
Using Multiple Senses When Seeking Solutions	344	(1)
Leadership Skill-Building Exercise 11-3: Word Hints to Creativity	345	(1)
Maintaining an Enthusiastic Attitude	346	(1)
Speaking to Lead Users	346	(1)
Maintaining and Using an Idea Notebook or Computer File	347	(1)
Playing the Roles of Explorer, Artist, Judge, and Lawyer	347	(1)
Establishing a Climate for Creative Thinking	348	(4)
Leadership Practices for Enhancing Creativity	348	(1)
Leadership Diagnostic Activity 11-1: Assessing the Climate for Innovation	349	(2)
Methods of Managing Creative Workers	351	(1)
Additional Leadership Practices That Enhance Innovation	352	(9)
Summary	354	(1)
Key Terms	355	(1)
Guidelines for Action and Skill Development	355	(1)
Discussion Questions and Activities	355	(1)
Leadership Case Problem A: Will Innovation Survive at 3M?	356	(3)
Leadership Case Problem B: The Food Company Skunk Works	359	(1)
Internet Skill-Building Exercise: Creativity in Business	360	(1)
Communication and Conflict Resolution Skills	361	(38)
Evidence About Communication and Leadership	363	(1)
Inspirational and Powerful Communication	364	(11)
Speaking and Writing	364	(1)
Leadership Self-Assessment Quiz 12-1: A Self-Portrait of My Communication Effectiveness	365	(7)
The Six Basic Principles of Persuasion	372	(1)
Nonverbal Communication	373	(2)
Leadership Skill-Building Exercise 12-1: Feedback on Verbal and Nonverbal Behavior	375	(1)
Supportive Communication	375	(4)
Leader in Action: Public Relations CEO Chris Komisarjevsky Listens for Success	378	(1)
Leadership Skill-Building Exercise 12-2: Supportive Communication	379	(1)
Overcoming Cross-Cultural Communication Barriers	379	(7)
Attributions and Cross-Cultural Communication	379	(1)
Leadership Self-Assessment Quiz 12-2: Cross-Cultural Skills and Attitudes	380	(1)
Guidelines for Overcoming and Preventing Communication Barriers	381	(5)
The Leader's Role in Resolving Conflict and Negotiating	386	(13)
Conflict Management Styles	386	(2)
Negotiating and Bargaining	388	(4)
Leadership Skill-Building Exercise 12-3: Integrative Bargaining	392	(1)
Summary	392	(2)
Key Terms	394	(1)
Guidelines for Action and Skill Development	394	(1)
Discussion Questions and Activities	394	(1)
Leadership Case Problem A: Infighting and Intrigue at Yahoo!	395	(2)
Leadership Case Problem B: Can He Be the Real Bill Gates?	397	(1)
Internet Skill-Building Exercise: What Is Your Influence Quotient?	398	(1)
Strategic Leadership and Knowledge Management	399	(29)
The Nature of Strategic Leadership	401	(6)
High-Level Cognitive Activity of the Leader	401	(1)
Leadership Self-Assessment Quiz 13-1: Are You a Strategic Thinker?	402	(2)
Gathering Multiple Inputs to Formulate Strategy	404	(1)
Anticipating and Creating a Future	404	(1)
Revolutionary Thinking	405	(1)
Creating a Vision	406	(1)
Conducting a SWOT Analysis	407	(2)
Strengths	408	(1)
Weaknesses	408	(1)
Opportunities	408	(1)
Threats	409	(1)
A Sampling of Business Strategies Formulated by Leaders	409	(6)
Leadership Skill-Building Exercise 13-1: Conducting a SWOT Analysis	410	(3)
Leader in Action: CEO Michael Catalano Finds a Niche for ASG Behind Bars	413	(2)
Knowledge Management and the Learning Organization	415	(13)
Knowledge Management	415	(1)
Leadership Self-Assessment Quiz 13-2: Do You Work for a Learning Organization?	416	(4)
The Learning Organization	420	(1)
Summary	421	(1)
Key Terms	422	(1)
Guidelines for Action and Skill Development	422	(1)
Discussion Questions and Activities	423	(1)
Leadership Case Problem A: Samsung Sings a Different Tune	424	(2)
Leadership Case Problem B: The Reluctant Information Sharers	426	(1)
Internet Skill-Building Exercise: Professional Assistance in Implementing Knowledge Management	427	(1)
International and Culturally Diverse Aspects of Leadership	428	(34)
The Advantages of Managing for Diversity	430	(4)
Leader in Action: Carrie Tolstedt at Wells Fargo Targets Mexican Americans	432	(2)
Cultural Factors Influencing Leadership Practice	434	(8)
Key Dimensions of Differences in Cultural Values	434	(1)
Leadership Skill-Building Exercise 14-1: Capitalizing on Diversity	435	(3)
Cultural Values and Leadership Style	438	(1)
Leadership Self-Assessment Quiz 14-1: Charting Your Cultural Value Profile	439	(1)
Applying a Motivational Theory Across Cultural Groups	440	(2)
Cultural Sensitivity and Global Leadership Skills	442	(3)
Cultural Sensitivity	442	(1)
Global Leadership Skills	443	(2)
Leadership Initiatives for Achieving Cultural Diversity	445	(5)
Hold Managers Accountable for Achieving Diversity	445	(1)
Establish Minority Recruitment, Retention, and Mentoring Programs	445	(2)
Conduct Diversity Training	447	(1)
Leadership Skill-Building Exercise 14-2: The Diversity Circle	448	(1)
Encourage the Development of Employee Networks	449	(1)
Avoid Group Characteristics When Hiring for Person-Organization Fit	450	(1)
Developing the Multicultural Organization	450	(12)
Summary	453	(1)
Key Terms	454	(1)
Guidelines for Action and Skill Development	454	(1)
Discussion Questions and Activities	455	(1)
Leadership Case Problem A: Carlos Gutierrez Intends to Make Kellogg Company Special Again	455	(3)
Leadership Case Problem B: Ralph Lauren Seeks Racial Harmony	458	(3)
Internet Skill-Building Exercise: Test Yourself for Hidden Bias	461	(1)
Leadership Development, Succession, and Followership	462	(37)
Development Through Self-Awareness and Self-Discipline	464	(3)
Leadership Development Through Self-Awareness	464	(1)
Leadership Development Through Self-Discipline	465	(1)
Leadership Self-Assessment Quiz 15-1: The Interpersonal Skills Checklist	466	(1)
Development Through Education, Experience, and Mentoring	467	(8)
Education	468	(1)
Experience	468	(4)
Leader in Action: Linda Sanford of IBM, Cross-Developed Leadership Star	472	(1)
Mentoring	473	(2)
Leadership Skill-Building Exercise 15-1: Maintaining a Personal Leadership Journal	475	(1)
Leadership Development Programs	475	(5)
Key Characteristics of a Leadership Development Program	476	(2)
Types of Leadership Development Programs	478	(2)
Evaluation of Leadership Development Efforts	480	(3)
The Traditional Approach to Evaluation	481	(1)
Evaluation Through Domains of Impact	482	(1)
Leadership Succession	483	(3)
How the Board Chooses a Successor	483	(1)
Succession Planning at General Electric	484	(1)
The Emotional Aspects of Leadership Succession	484	(1)
Developing a Pool of Successors	485	(1)
Followership: Being an Effective Group Member	486	(1)
Essential Qualities of Effective Followers	486	(1)
Collaboration Between Leaders and Followers	487	(1)
Who Will Be the New Top Business Leaders?	487	(12)
Leadership Skill-Building Exercise 15-2: The Followership Evaluation Form	488	(1)
Leadership Skill-Building Exercise 15-3: Building for the Future	489	(1)
Summary	490	(1)
Key Terms	491	(1)
Guidelines for Action and Skill Development	492	(1)
Discussion Questions and Activities	492	(1)
Leadership Case Problem A: Len Riggio, Barnes & Noble's Baron of Books	493	(3)
Leadership Case Problem B: ``Help! I'm the New Boss.''	496	(1)
Internet Skill-Building Exercise: A Scientific Approach to Succession Planning	497	(2)
Endnotes	499	(18)
Glossary	517	(5)
Name Index	522	(4)
Organization Index	526	(2)
Subject Index	528