Leadership Roles and Management Functions in Nursing : Theory and Application

by Marquis, Bessie L.; Huston, Carol J.

ISBN13:

9780781719230

ISBN10:

0781719232

Format:

Paperback

Pub. Date:

10/1/1999

Publisher(s):

Lippincott Williams & Wilkins

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Summary

Now in its Fifth Edition, this foremost leadership and management text incorporates application with theory and emphasizes critical thinking, problem solving, and decision making. More than 225 case studies and learning exercises promote critical thinking and interactive discussion. This edition includes 46 new case studies in settings such as acute care, ambulatory care, long-term care, and community health. The book addresses timely nursing leadership and management issues, such as leadership development, staffing, delegation, ethics and law, organizational, political, and personal power, management and technology, and more. Web links and learning exercises appear in each chapter. An Instructor's CD-ROM includes a testbank and PowerPoint slides.

UNIT I A New Approach to Leadership and Management

(46)

Integrating Leadership Roles and Management Function

(21)

Differences in Leadership and Management

(1)

Historical Development of Management Theory

(5)

Historical Development of Leadership Theory

(1)

The Evolution of Leadership Theory

(3)

Contemporary Theories of Leadership

(4)

Leadership and Management for Nursing's Future

(1)

Integrating Leadership and Management Skills

(5)

Tools for Leadership and Management Problem Solving

(23)

Decision Making, Problem Solving and Critical Thinking

(1)

Theoretical Approaches to Problem Solving and Decision Making

(4)

Critical Elements in Problem Solving and Decision Making

(2)

Individual Variations in Decision Making

(2)

Overcoming Individual Vulnerability in Decision Making

(1)

Management Decision Making

(2)

Management Decision-Making Technology

(6)

Integrating Leadership Roles and Management Functions in Decision Making

(5)

UNIT II Roles and Functions in Planning

(90)

The Planning Hierarchy and Strategic Planning

(22)

The Planning Hierarchy

(1)

The Purpose or Mission Statement

(1)

The Organization's Philosophy Statement

(3)

Societal Philosophies and Values

(1)

Individual Philosophies and Values

(2)

Goals and Objectives

(2)

Policies and Procedures

(2)

Rules

(1)

Overcoming Barriers to Planning

(1)

Strategic Planning in the Organization

(3)

Integrating Leadership Roles and Management Functions in Planning

(6)

Planned Change

(17)

The Development of Change Theory

(2)

Driving and Restraining Forces

(2)

Change Strategies

(1)

Resistance: The Expected Response to Change

(2)

Planned Change as a Collaborative Process

(1)

The Leader/Manager as a Role Model During Planned Change

(1)

Organizational Aging: Change as a Means of Renewal

(1)

Integrating Leadership Roles and Management Functions in Planned Change

(6)

Time Management

(22)

Three Basic Steps in Time Management

(4)

Managing Time at Work

(10)

Integrating Leadership Role and Management Functions in Time Management

102

(8)

Fiscal Planning

110

(27)

Basics of Budgets

111

(2)

Steps in the Budgetary Process

113

(4)

Types of Budgets

117

(4)

Cost Effectiveness as a Unit Manager's Goal

121

(1)

Budgeting Methods

121

(2)

Critical Pathways

123

(1)

Healthcare Reimbursement

123

(1)

The Prospective Payment System

123

(1)

The Managed Care Movement

124

(2)

Driving and Restraining Forces for the Managed Care Movement

126

(2)

The Future of Managed Care

128

(1)

Integrating Leadership Roles and Management Functions in Fiscal Planning

128

(9)

UNIT III Roles and Functions in Organizing

137

(68)

Organizational Structure

139

(27)

Organizational Theory

140

(1)

Components of Organizational Structure

141

(5)

Decision Making Within the Organizational Hierarchy

146

(1)

Limitations of Organization Charts

147

(1)

Organizational Culture

148

(2)

Types of Organization Structures

150

(6)

Shared Governance: The Organizational Design of the 21st Century?

156

(1)

Committee Structure in an Organization

157

(1)

Responsibilities and Opportunities of Committee Work

158

(1)

Organizational Effectiveness

159

(1)

Integrating Leadership Roles and Management Functions Associated With Organizational Structure

160

(6)

Authority and Power in Organizations

166

(22)

Understanding Power

166

(2)

Types of Power

168

(1)

The Authority-Power Gap

169

(1)

Bridging the Authority-Power Gap

170

(2)

Empowering Subordinates

172

(2)

Building a Personal Power Base

174

(2)

The Politics of Power

176

(5)

Integrating Leadership Roles and Management Functions When Using Authority and Power in Organizations

181

(7)

Organizing Patient Care

188

(17)

Modes of Organizing Patient Care

188

(10)

Selecting the Optimum Mode of Organizing Patient Care

198

(1)

Organizing Other Unit Activities

199

(1)

Change in Workplace and Work Group Design

200

(1)

Integrating Leadership Roles and Management Functions in the Delivery of Patient Care

201

(4)

UNIT IV Roles and Functions in Staffing

205

(74)

Preliminary Staffing Functions: From Recruitment Through Orientation

207

(29)

Planning for Staffing

208

(1)

Recruitment

209

(2)

Interviewing

211

(10)

Selection

221

(3)

Placement

224

(1)

Indoctrination

225

(5)

Integrating Leadership Roles and Management Functions in Preliminary Staffing Responsibilities

230

(6)

Meeting Staff Socialization and Educational Needs for Team Building

236

(26)

Socialization

237

(1)

Clarifying Role Expectations in Resocialization Through Role Models, Preceptors and Mentors

238

(1)

Assistance in Meeting Role Demands in Resocialization

239

(2)

Overcoming Motivational Deficiencies in Resocialization

241

(1)

Employees With Special Socialization Needs

242

(4)

Staff Development

246

(10)

Integrating Leadership Roles and Management Functions in Socialization

256

(6)

Staffing Needs and Scheduling Policies

262

(17)

Unit Managers' Responsibilities in Meeting Staffing Needs

262

(6)

The Impact of Standards of Productivity on Staffing

268

(4)

The Relationship Between Staff Mix, Assignment Methods, and Staffing

272

(1)

Fiscal and Ethical Accountability for Staffing

272

(1)

Integrating Leadership Roles and Management Functions in Staffing

273

(6)

UNIT V Roles and Functions in Directing

279

(112)

Creating a Motivating Climate

281

(21)

Intrinsic Versus Extrinsic Motivation

282

(2)

Motivational Theory

284

(5)

Creating a Motivating Climate

289

(4)

Professional Support Systems for the Manager

293

(2)

Integrating Leadership Roles and Management Functions in Motivating

295

(7)

Organizational, Interpersonal, and Group Communication

302

(28)

The Communication Process

304

(1)

Variables Affecting Organizational Communication

305

(1)

Organizational Communication Strategies

306

(1)

Channels of Communication

307

(1)

Communication Modes

308

(1)

Written Communication Within the Organization

309

(5)

Interpersonal Communication

314

(3)

Group Communication

317

(4)

Listening Skills

321

(1)

The Impact of Technology on Organizational Communication

321

(1)

Confidentiality

322

(2)

Integrating Leadership Roles and Management Functions in Organizational and Interpersonal Communication

324

(6)

Delegation

330

(18)

Common Delegation Errors

330

(4)

Delegation as a Function of Professional Nursing

334

(6)

Integrating Leadership Roles and Management Functions in Delegation

340

(8)

Managing Conflict

348

(22)

The History of Conflict Management

348

(2)

Categories of Conflict

350

(1)

The Conflict Process

351

(1)

Conflict Management

351

(5)

Managing Unit Conflict

356

(1)

Negotiation

357

(6)

Seeking Consensus

363

(1)

Integrating Leadership Skills and Management Functions in Managing Conflict

363

(7)

Potential Constraints Affecting Directing: Unions and Employment Laws

370

(21)

Unions and Collective Bargaining

370

(1)

Historical Perspective of Unionization in America

371

(3)

American Nurses Association and Collective Bargaining

374

(1)

Motivation to Join or Reject Unions

374

(2)

Managers' Role During Union Organizing

376

(2)

Effective Labor-Management Relations

378

(1)

Employment Legislation

379

(7)

The Occupational Health and Safety Act

386

(1)

State Health Facilities Licensing Boards

386

(1)

Integrating Leadership Skills and Management Functions in Working With Unions and Employment Laws

387

(4)

UNIT VI Roles and Functions in Controlling

391

(86)

Quality Control

393

(21)

Quality Control as a Process

394

(3)

The Development of Standards

397

(1)

Audits as a Quality Control Tool

398

(4)

Total Quality Management/Continuous Quality Improvement

402

(2)

Who Should Be Involved in Quality Control?

404

(1)

External Impacts on Quality Control

405

(2)

Integrating Leadership Roles and Management Functions in Quality Control

407

(7)

Performance Appraisal

414

(22)

Using the Performance Appraisal to Motivate Employees

414

(3)

Strategies to Ensure Accuracy and Fairness in the Performance Appraisal

417

(1)

Performance Appraisal Tools

418

(9)

Planning the Appraisal Interview

427

(1)

Overcoming Appraisal Interview Difficulties

428

(2)

Coaching: A Mechanism for Informal Performance Appraisal

430

(1)

Integrating Leadership Roles and Management Functions in Conducting Performance Appraisals

431

(5)

Creating a Growth-Producing Work Environment Through Discipline

436

(23)

Constructive Versus Destructive Discipline

436

(2)

Self-Discipline and Group Norms

438

(1)

Fair and Effective Rules

439

(2)

Problem Employees

441

(1)

Discipline as a Progressive Process

442

(4)

Disciplinary Strategies For the Nurse-Manager

446

(4)

``Grieving'' Disciplinary Action

450

(2)

Disciplining the Unionized Employee

452

(1)

Integrating Leadership Roles and Management Functions to Create a Growth-Producing Work Environment Through Discipline

453

(6)

Employees With Special Needs

459

(18)

Chemical Impairment: Scope of the Problem

460

(1)

Recognizing the Chemically Impaired Employee

461

(4)

Confronting the Chemically Impaired Employee

465

(4)

The Marginal Employee

469

(4)

Integrating Leadership Roles and Management Functions in Working With Employees With Special Needs

473

(4)

UNIT VII Professional and Social Issues in Leadership and Management

477

(70)

Ethical Issues

479

(25)

Ethical Dilemmas

480

(2)

Ethical Problem Solving and Decision Making

482

(6)

Ethical Frameworks for Decision Making

488

(1)

Principles of Ethical Reasoning

489

(4)

Ethical Dimensions in Leadership and Management

493

(1)

Advocacy

494

(3)

Separating Ethical and Legal Decision Making

497

(1)

Integrating Leadership Roles and Management Functions in Ethics

498

(6)

Legal and Legislative Issues

504

(23)

Sources of Law

505

(2)

Nursing's Role in Legislation and Lawmaking

507

(1)

Legal Doctrines and the Practice of Nursing

508

(1)

Professional Versus Institutional Licensure

509

(1)

Professional Negligence

510

(3)

Extending the Liability

513

(2)

Incident Reports

515

(1)

Intentional Torts

515

(1)

Other Legal Responsibilities of the Manager

516

(3)

Avoiding Malpractice Claims

519

(1)

Legal Considerations of Managing a Diverse Work Force

520

(1)

Patient Rights

521

(1)

Integrating Leadership Roles and Management Functions in Legal and Legislative Issues

521

(6)

Career Development Issues

527

(20)

Justifications for Career Development

527

(2)

A Career Development Program

529

(2)

Career Planning

531

(2)

Career Management

533

(3)

Long-Term Coaching

536

(3)

Transfers

539

(2)

Promotions

541

(1)

Management Development

542

(1)

Integrating Leadership Roles and Management Functions in Career Development

543

(4)

Index

547

Leadership Roles and Management Functions in Nursing : Theory and Application

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Table of Contents