Leadership Roles and Management Functions in Nursing : Theory and Application

by Marquis, Bessie L.

Edition:

4th

ISBN13:

9780781737944

ISBN10:

078173794X

Format:

Trade Paper

Pub. Date:

11/20/2002

Publisher(s):

LIPPINCOTT WILLIAMS & WILKINS

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Summary

Now in its Fourth Edition this foremost leadership and management text continues its emphasis on critical thinking, problem solving and decision-making. Incorporating application with theory and strong leadership content, features address the newest methods of quality assurance, benchmarking and report cards, plus coverage on new technologies information, including implementation. New to this edition are more case studies; new content on violence in the workplace, case management, impact of emerging technologies, political action, and patient care deliverymodels; and, weblinks in each chapter plus a new companion. For more information visit, http://connection.lww.com/go/marquis.

UNIT ONE A NEW APPROACH TO LEADERSHIP AND MANAGEMENT

(52)

Integrating Leadership Roles and Management Function

(24)

Differences in Leadership and Management

(1)

Historical Development of Management Theory

(6)

Historical Development of Leadership Theory

(1)

The Evolution of Leadership Theory

(3)

Contemporary Theories of Leadership

(5)

Leadership and Management for Nursing's Future

(1)

Integrating Leadership and Management Skills

(6)

Tools for Leadership and Management Problem Solving and Decision Making

(26)

Decision Making, Problem Solving, and Critical Thinking

(1)

Theoretical Approaches to Problem Solving and Decision Making

(4)

Critical Elements in Problem Solving and Decision Making

(3)

Individual Variations in Decision Making

(2)

Overcoming Individual Vulnerability in Decision Making

(1)

Management Decision Making

(2)

Management Decision-Making Technology

(7)

Integrating Leadership Roles and Management Functions in Decision Making

(5)

UNIT TWO ROLES AND FUNCTIONS IN PLANNING

(98)

The Planning Hierarchy and Strategic Planning

(25)

Proactive Planning

(1)

The Planning Hierarchy

(1)

The Purpose or Mission Statement

(1)

The Organization's Philosophy Statement

(3)

Societal Philosophies and Values

(1)

Individual Philosophies and Values

(2)

Goals and Objectives

(2)

Policies and Procedures

(2)

Rules

(1)

Overcoming Barriers to Planning

(1)

Strategic Planning in the Organization

(3)

Integrating Leadership Roles and Management Functions in Planning

(7)

Planned Change

(18)

The Development of Change Theory

(3)

Driving and Restraining Forces

(1)

Change Strategies

(2)

Resistance: The Expected Response to Change

(1)

Planned Change as a Collaborative Process

(1)

The Leader/Manager as a Role Model During Planned Change

(1)

Organizational Aging: Change as a Means of Renewal

(1)

Integrating Leadership Roles and Management Functions in Planned Change

(6)

Time Management

(23)

Three Basic Steps in Time Management

(5)

Managing Time at Work

103

(9)

Integrating Leadership Roles and Management Functions in Time Management

112

(9)

Fiscal Planning

121

(30)

Basics of Budgets

122

(2)

Steps in the Budgetary Process

124

(5)

Types of Budgets

129

(4)

Cost-Effectiveness as a Unit Manager's Goal

133

(1)

Budgeting Methods

133

(2)

Critical Pathways

135

(1)

Healthcare Reimbursement

136

(1)

The Prospective Payment System

136

(1)

The Managed Care Movement

137

(2)

Driving and Restraining Forces for the Managed Care Movement

139

(2)

The Future of Managed Care

141

(1)

Integrating Leadership Roles and Management Functions in Fiscal Planning

142

(9)

UNIT THREE ROLES AND FUNCTIONS IN ORGANIZING

151

(76)

Organizational Structure

153

(31)

Organizational Theory

155

(1)

Components of Organizational Structure

156

(8)

Decision Making Within the Organizational Hierarchy

164

(1)

Limitations of Organization Charts

165

(1)

Organizational Culture

166

(4)

Types of Organization Structures

170

(2)

Shared Governance: The Organizational Design of the 21st Century?

172

(2)

Committee Structure in an Organization

174

(1)

Responsibilities and Opportunities of Committee Work

175

(1)

Organizational Effectiveness

176

(1)

Integrating Leadership Roles and Management Functions Associated With Organizational Structure

177

(7)

Understanding Organizational, Political, and Personal Power

184

(24)

Understanding Power

184

(3)

Types of Power

187

(1)

The Authority-Power Gap

188

(2)

Bridging the Authority-Power Gap

190

(1)

Empowering Subordinates

191

(2)

Building a Personal Power Base

193

(2)

The Politics of Power

195

(6)

Integrating Leadership Roles and Management Functions When Using Authority and Power in Organizations

201

(7)

Organizing Patient Care

208

(19)

Modes of Organizing Patient Care

208

(2)

Total Patient Care Nursing or Case Method Nursing

210

(1)

Functional Nursing

211

(2)

Team Nursing/Modular Nursing

213

(1)

Primary Nursing

214

(4)

Selecting the Optimum Mode of Organizing Patient Care

218

(1)

Differentiated Nursing Practice

219

(1)

Organizing Other Unit Activities

220

(1)

Change in Workplace and Work Group Design

221

(1)

Integrating Leadership Roles and Management Functions in Organizing Patient Care

222

(5)

UNIT FOUR ROLES AND FUNCTIONS IN STAFFING

227

(84)

Preliminary Staffing Functions: From Recruitment Through Orientation

229

(33)

Planning for Staffing---The Impact of National and Regional Trends

231

(2)

Recruitment

233

(2)

Interviewing

235

(10)

Selection

245

(4)

Placement

249

(1)

Indoctrination

250

(5)

Integrating Leadership Roles and Management Functions in Preliminary Staffing Responsibilities

255

(7)

Meeting Staff Socialization and Educational Needs for Team Building

262

(30)

Socialization

264

(1)

Clarifying Role Expectations in Resocialization Through Role Models, Preceptors, and Mentors

265

(2)

Assistance in Meeting Role Demands in Resocialization

267

(1)

Overcoming Motivational Deficiencies in Resocialization

267

(2)

Employees With Unique Socialization Needs

269

(4)

Staff Development

273

(13)

Integrating Leadership Roles and Management Functions in Socialization

286

(6)

Staffing Needs and Scheduling Policies

292

(19)

Unit Managers' Responsibilities in Meeting Staffing Needs

292

(7)

The Impact of Staffing on Standards of Productivity

299

(4)

The Relationship Between Staff Mix, Assignment Methods, and Staffing

303

(1)

The Impact of a Shortage of Nursing Staff Upon Staffing

304

(1)

Fiscal and Ethical Accountability for Staffing

305

(1)

Integrating Leadership Roles and Management Functions in Staffing

306

(5)

UNIT FIVE ROLES AND FUNCTIONS IN DIRECTING

311

(128)

Creating a Motivating Climate

313

(21)

Intrinsic Versus Extrinsic Motivation

315

(1)

Motivational Theory

316

(6)

Creating a Motivating Climate

322

(3)

Professional Support Systems for the Manager

325

(1)

Integrating Leadership Roles and Management Functions in Motivating

326

(8)

Organizational, Interpersonal, and Group Communication

334

(32)

The Communication Process

336

(1)

Variables Affecting Organizational Communication

337

(1)

Organizational Communication Strategies

338

(2)

Channels of Communication

340

(1)

Communication Modes

341

(1)

Written Communication Within the Organization

342

(5)

Interpersonal Communication in a Multicultural Workplace

347

(6)

Group Communication

353

(3)

The Impact of Technology on Organizational Communication

356

(1)

Confidentiality

357

(2)

Integrating Leadership Roles and Management Functions in Organizational and Interpersonal Communication

359

(7)

Delegation

366

(22)

Common Delegation Errors

367

(4)

Delegation as a Function of Professional Nursing

371

(8)

Integrating Leadership Roles and Management Functions in Delegation

379

(9)

Managing Conflict

388

(25)

The History of Conflict Management

389

(2)

Categories of Conflict

391

(1)

The Conflict Process

391

(2)

Conflict Management

393

(4)

Managing Unit Conflict

397

(2)

Negotiation

399

(6)

Seeking Consensus

405

(1)

Integrating Leadership Skills and Management Functions in Managing Conflict

405

(8)

Understanding Collective Bargaining, Unionization, and Employment Laws

413

(26)

Unions and Collective Bargaining

413

(1)

Historical Perspective of Unionization in America

414

(3)

American Nurses Association and Collective Bargaining

417

(1)

Motivation to Join or Reject Unions

418

(2)

Managers' Role During Union Organizing

420

(2)

Effective Labor--Management Relations

422

(1)

Employment Legislation

423

(8)

The Occupational Health and Safety Act

431

(1)

State Health Facilities Licensing Boards

432

(1)

Integrating Leadership Skills and Management Functions in Working With Unions and Employment Laws

433

(6)

UNIT SIX ROLES AND FUNCTIONS IN CONTROLLING

439

(102)

Quality Control

441

(25)

Quality Control as a Process

443

(3)

The Development of Standards

446

(1)

Audits as a Quality Control Tool

447

(5)

Total Quality Management/Continuous Quality Improvement

452

(1)

Who Should Be Involved in Quality Control?

453

(1)

External Impacts on Quality Control

454

(5)

Integrating Leadership Roles and Management Functions in Quality Control

459

(7)

Performance Appraisal

466

(27)

Using the Performance Appraisal to Motivate Employees

467

(2)

Strategies to Ensure Accuracy and Fairness in the Performance Appraisal

469

(2)

Performance Appraisal Tools

471

(10)

Planning the Appraisal Interview

481

(1)

Overcoming Appraisal Interview Difficulties

481

(4)

Performance Management

485

(1)

Coaching: A Mechanism for Informal Performance Appraisal

485

(1)

Integrating Leadership Roles and Management Functions in Conducting Performance Appraisals

486

(7)

Creating a Growth-Producing Work Environment Through Discipline

493

(26)

Constructive Versus Destructive Discipline

495

(1)

Self-Discipline and Group Norms

496

(1)

Fair and Effective Rules

497

(1)

Problem Employees

498

(1)

Discipline as a Progressive Process

499

(5)

Disciplinary Strategies for the Nurse-Manager

504

(5)

Growth-Producing Discipline

509

(2)

Disciplining the Unionized Employee

511

(1)

Integrating Leadership Roles and Management Functions to Create a Growth-Producing Work Environment Through Discipline

512

(7)

Employees With Special Needs

519

(22)

Chemical Impairment: Scope of the Problem

521

(1)

Recognizing the Chemically Impaired Employee

522

(4)

Confronting the Chemically Impaired Employee

526

(5)

The Marginal Employee

531

(4)

Integrating Leadership Roles and Management Functions in Working With Employees With Special Needs

535

(6)

UNIT SEVEN PROFESSIONAL AND SOCIAL ISSUES IN LEADERSHIP AND MANAGEMENT

541

(82)

Ethical Issues and Professional Advocacy

543

(28)

Ethical Dilemmas

544

(2)

Ethical Problem Solving and Decision Making

546

(7)

Ethical Frameworks for Decision Making

553

(1)

Principles of Ethical Reasoning

554

(4)

Ethical Dimensions in Leadership and Management

558

(2)

Advocacy

560

(3)

Separating Ethical and Legal Decision Making

563

(1)

Integrating Leadership Roles and Management Functions in Ethics

564

(7)

Legal and Legislative Issues

571

(27)

Sources of Law

572

(2)

Nursing's Role in Legislation and Lawmaking

574

(1)

Legal Doctrines and the Practice of Nursing

575

(1)

Professional Versus Institutional Licensure

576

(2)

Professional Negligence

578

(3)

Extending the Liability

581

(2)

Incident Reports

583

(1)

Intentional Torts

583

(1)

Other Legal Responsibilities of the Manager

584

(4)

Avoiding Malpractice Claims

588

(1)

Legal Considerations of Managing a Diverse Work Force

589

(1)

Patient Rights

590

(2)

Integrating Leadership Roles and Management Functions in Legal and Legislative Issues

592

(6)

Career Development Issues

598

(25)

Career Stages

599

(2)

McNeese-Smith's Model of Job Stages

601

(2)

Justifications for Career Development

603

(1)

The Organization's Responsibility for Career Management

604

(1)

Competency Assessment and Specialty Certification as Part of Career Management

605

(1)

Long-Term Coaching

606

(4)

Transfers

610

(2)

Promotions

612

(2)

The Employee's Responsibility for Career Planning

614

(1)

Resume Preparation

615

(2)

Management Development

617

(1)

Integrating Leadership Roles and Management Functions in Career Development

618

(5)

Index

623

Leadership Roles and Management Functions in Nursing : Theory and Application

9780781737944

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