Leadership Roles and Management Functions in Nursing : Theory and Application

by Marquis, Bessie L.

Edition:

5th

ISBN13:

9780781795944

ISBN10:

078179594X

Format:

Paperback

Pub. Date:

2/1/2005

Publisher(s):

LIPPINCOTT WILLIAMS & WILKINS

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This is the 5th edition with a publication date of 2/1/2005.

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Summary

Now in its Fifth Edition, this foremost leadership and management text incorporates application with theory and emphasizes critical thinking, problem solving, and decision making. More than 225 case studies and learning exercises promote critical thinking and interactive discussion. This edition includes 46 new case studies in settings such as acute care, ambulatory care, long-term care, and community health. The book addresses timely nursing leadership and management issues, such as leadership development, staffing, delegation, ethics and law, organizational, political, and personal power, management and technology, and more. Web links and learning exercises appear in each chapter. An Instructor's CD-ROM includes a testbank and PowerPoint slides.

UNIT 1: A NEW APPROACH TO LEADERSHIP AND MANAGEMENT

(66)

Decision Making, Problem Solving, and Critical Thinking: Requisites for Successful Leadership and Management

(23)

Decision Making, Problem Solving, and Critical Thinking

(1)

Vicarious Learning to Increase Problem-Solving and Decision-Making Skills

(3)

Theoretical Approaches to Problem Solving and Decision Making

(3)

Critical Elements in Problem Solving and Decision Making

(4)

Individual Variations in Decision Making

(2)

Overcoming Individual Vulnerability in Decision Making

(2)

Decision Making in Organizations

(7)

Introduction to Management and Management Decision Making

(22)

Historical Development of Management Theory

(5)

Management Decision-Making Technology

(5)

Pitfalls in Using Decision-Making Tools

(3)

Management Functions

(7)

Developing Leadership

(21)

Differences Between Leadership and Management

(1)

Historical Development of Leadership Theory

(1)

Evolution of Leadership Theory

(3)

Contemporary Theories of Leadership

(5)

Leadership and Management for Nursing's Future

(3)

Integrating Leadership and Management Skills

(7)

UNIT 2: FOUNDATION FOR EFFECTIVE LEADERSHIP AND MANAGEMENT

(78)

Ethical Issues

(28)

Ethical Dilemmas

(1)

Ethical Problem Solving and Decision Making

(8)

Ethical Frameworks for Decision Making

(1)

Principles of Ethical Reasoning

(3)

ANA Code of Ethics and Professional Standards

(2)

Ethical Dimensions in Leadership and Management

(3)

Integrating Leadership Roles and Management Functions in Ethics

(8)

Legal and Legislative Issues

(29)

Sources of Law

(2)

Types of Laws and Courts

(1)

Legal Doctrines and the Practice of Nursing

(2)

Professional Negligence

101

(2)

Avoiding Malpractice Claims

103

(3)

Extending the Liability

106

(2)

Incident Reports

108

(1)

Intentional Torts

108

(1)

Other Legal Responsibilities of the Manager

109

(6)

Legal Considerations of Managing a Diverse Workforce

115

(1)

Professional Versus Institutional Licensure

116

(1)

Integrating Leadership Roles and Management Functions in Legal and Legislative Issues

117

(7)

Patient, Subordinate, and Professional Advocacy

124

(21)

Becoming an Advocate

125

(1)

Patient Advocacy

125

(5)

Subordinate Advocacy

130

(2)

Professional Advocacy

132

(5)

Integrating Leadership Roles and Management Functions in Advocacy

137

(8)

UNIT 3: ROLES AND FUNCTIONS IN PLANNING

145

(124)

The Planning Hierarchy and Strategic Planning

145

(25)

Proactive Planning

146

(2)

The Planning Hierarchy

148

(1)

Vision and Mission Statements

148

(1)

The Organization's Philosophy Statement

149

(3)

Societal Philosophies and Values

152

(1)

Individual Philosophies and Values

152

(3)

Goals and Objectives

155

(2)

Policies and Procedures

157

(2)

Rules

159

(1)

Overcoming Barriers to Planning

159

(1)

Strategic Planning in the Organization

160

(3)

Integrating Leadership Roles and Management Functions in Planning

163

(7)

Planned Change

170

(21)

The Development of Change Theory

172

(3)

Driving and Restraining Forces

175

(2)

Change Strategies

177

(1)

Resistance: The Expected Response to Change

178

(2)

Planned Change as a Collaborative Process

180

(1)

The Leader--Manager as a Role Model During Planned Change

181

(1)

Organizational Aging: Change as a Means of Renewal

181

(1)

Organizational Change Associated with Nonlinear Dynamics

182

(1)

Is the Nursing Profession in Need of Renewal?

183

(1)

Integrating Leadership Roles and Management Functions in Planned Change

184

(7)

Time Management

191

(23)

Three Basic Steps in Time Management

193

(4)

Managing Time at Work

197

(9)

Integrating Leadership Roles and Management Functions in Time Management

206

(8)

Fiscal Planning

214

(31)

Basics of Budgets

217

(3)

Steps in the Budgetary Process

220

(1)

Types of Budgets

221

(5)

Cost-Effectiveness as a Unit Manager's Goal

226

(1)

Budgeting Methods

226

(2)

Critical Pathways

228

(1)

Healthcare Reimbursement

229

(2)

The Managed Care Movement

231

(1)

Driving and Restraining Forces for the Managed Care Movement

232

(1)

The Future of Managed Care

233

(2)

Integrating Leadership Roles and Management Functions in Fiscal Planning

235

(10)

Career Development

245

(24)

Justifications for Career Development

247

(1)

Career Stages

248

(1)

The Organization's Responsibility for Career Management

249

(2)

Competency Assessment and Speciality Certification as Part of Career Management

251

(1)

Long-Term Coaching

252

(1)

The Structured Coaching Interview

253

(3)

Transfers

256

(1)

Promotions

257

(2)

The Employee's Responsibility for Career Planning

259

(1)

Resume Preparation

260

(1)

Preparing a Professional Portfolio

261

(2)

Management Development

263

(1)

Integrating Leadership Roles and Management Functions in Career Development

264

(5)

UNIT 4: ROLES AND FUNCTIONS IN ORGANIZING

269

(80)

Organizational Structure

269

(34)

Organizational Theory

270

(2)

Components of Organizational Structure

272

(6)

Types of Organization Structures

278

(3)

Decision Making Within the Organizational Hierarchy

281

(1)

External Stakeholders

281

(2)

Limitations of Organization Charts

283

(1)

Organizational Culture

284

(4)

Shared Governance: The Organizational Design of the 21st Century?

288

(2)

Organizations and Magnet Status

290

(1)

Committee Structure in an Organization

291

(3)

Integrating Leadership Roles and Management Functions Associated with Organizational Structure

294

(9)

Understanding Organizational, Political, and Personal Power

303

(24)

Understanding Power

305

(3)

The Authority-Power Gap

308

(5)

Strategies for Building a Personal Power Base

313

(3)

The Politics of Power

316

(4)

Integrating Leadership Roles and Management Functions When Using Authority and Power in Organizations

320

(7)

Organizing Patient Care

327

(22)

Modes of Organizing Patient Care

328

(10)

Disease Management and Case Management

338

(2)

Selecting the Optimum Mode of Organizing Patient Care

340

(2)

Differentiated Nursing Practice

342

(1)

Integrating Leadership Roles and Management Functions in Organizing Patient Care

343

(6)

UNIT 5: ROLES AND FUNCTIONS IN STAFFING

349

(94)

Preliminary Staffing Functions: Employee Recruitment, Selection, Placement, and Indoctrination

349

(37)

Planning for Staffing and Responding to Shortages

350

(4)

Recruitment

354

(3)

The Initial Contact

357

(1)

Interviewing

358

(10)

Selection

368

(3)

Placement

371

(1)

Indoctrination

372

(4)

Integrating Leadership Roles and Management Functions in Preliminary Staffing Responsibilities

376

(10)

Meeting Staff Socialization and Educational Needs for Team Building

386

(30)

Socialization and Resocialization

387

(2)

Clarifying Role Expectations Through Role Models, Preceptors, and Mentors

389

(2)

Assistance in Meeting Role Demands

391

(1)

Overcoming Motivational Deficiencies

392

(1)

Employees with Unique Socialization Needs

393

(5)

Staff Development

398

(11)

Integrating Leadership and Management in Team Building via Socialization and Education

409

(7)

Staffing Needs and Scheduling Policies

416

(27)

Unit Manager's Responsibilities in Meeting Staffing Needs

418

(6)

Workload Measurement Tools

424

(5)

The Relationship Between Nursing Care Hours, Staffing Mix, and Quality of Care

429

(2)

Generational Considerations for Staffing

431

(1)

The Impact of a Shortage of Nursing Staff Upon Staffing

432

(1)

Fiscal and Ethical Accountability for Staffing

433

(2)

Integrating Leadership Roles and Management Functions in Staffing

435

(8)

UNIT 6: ROLES AND FUNCTIONS IN DIRECTING

443

(138)

Creating a Motivating Climate

443

(24)

Intrinsic Versus Extrinsic Motivation

445

(1)

Motivational Theory

446

(7)

Creating a Motivating Climate

453

(3)

Strategies for Creating a Motivating Climate

456

(1)

Professional Support Systems for the Manager

457

(1)

Integrating Leadership Roles and Management Functions in Motivating

458

(9)

Organizational, Interpersonal, and Group Communication

467

(32)

The Communication Process

468

(2)

Variables Affecting Organizational Communication

470

(2)

Organizational Communication Strategies

472

(1)

Channels of Communication

473

(1)

Communication Modes

474

(1)

Written Communication Within the Organization

475

(4)

Interpersonal Communication in a Multicultural Workplace

479

(5)

Group Communication

484

(4)

The Impact of Technology on Organizational Communication

488

(1)

Confidentiality

489

(1)

Integrating Leadership Roles and Management in Organizational and Interpersonal Communication

490

(9)

Delegation

499

(24)

Common Delegation Errors

500

(3)

Effective Delegating

503

(2)

Delegation as a Function of Professional Nursing

505

(8)

Integrating Leadership Roles and Management Functions in Delegation

513

(10)

Managing Conflict

523

(30)

The History of Conflict Management

524

(3)

Categories of Conflict

527

(1)

The Conflict Process

528

(1)

Conflict Management

529

(4)

Managing Unit Conflict

533

(2)

Negotiation

535

(7)

Alternative Dispute Resolution

542

(1)

Seeking Consensus

542

(1)

Integrating Leadership Skills and Management Functions in Managing Conflict

543

(10)

Understanding Collective Bargaining, Unionization, and Employment Laws

553

(28)

Unions and Collective Bargaining

554

(1)

Historical Perspective of Unionization in America

554

(4)

American Nurses Association and Collective Bargaining

558

(1)

Employee Motivation to Join or Reject Unions

558

(3)

Union Organizing Strategies

561

(1)

Managers' Role During Union Organizing

562

(2)

Effective Labor--Management Relations

564

(2)

Employment Legislation

566

(8)

State Health Facilities Licensing Boards

574

(1)

Integrating Leadership Roles and Management Functions in Working with Unions and Employment Laws

575

(6)

UNIT 7: ROLES AND FUNCTIONS IN CONTROLLING

581

(98)

Quality Control

581

(34)

Defining Quality Health Care

583

(1)

Quality Control as a Process

584

(3)

The Development of Standards

587

(2)

Audits as a Quality Control Tool

589

(4)

Total Quality Management/Toyota Production System

593

(2)

Who Should Be Involved in Quality Control?

595

(4)

External Impacts on Quality Control

599

(8)

Integrating Leadership Roles and Management Functions in Quality Control

607

(8)

Performance Appraisal

615

(27)

Using the Performance Appraisal to Motivate Employees

616

(3)

Strategies to Ensure Accuracy and Fairness in the Performance Appraisal

619

(2)

Performance Appraisal Tools

621

(9)

Planning the Appraisal Interview

630

(1)

Overcoming Appraisal Interview Difficulties

630

(3)

Performance Management

633

(1)

Coaching: A Mechanism for Informal Performance Appraisal

634

(1)

Integrating Leadership Roles and Management Functions in Conducting Performance Appraisals

635

(7)

Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Mentally Impaired

642

(37)

Constructive Versus Destructive Discipline

644

(1)

Self-Discipline and Group Norms

645

(1)

Fair and Effective Rules

646

(2)

Discipline as a Progressive Process

648

(3)

Disciplinary Strategies for the Nurse--Manager

651

(6)

Grievance Procedures

657

(1)

Disciplining the Unionized Employee

658

(1)

The Marginal Employee

659

(2)

The Chemically Impaired Employee

661

(10)

Integrating Leadership Roles and Management Functions Through Discipline

671

(8)

Appendix: Suggestions and Solutions to Special Learning Exercises

679

(10)

Glossary

689

(12)

Index

701

Leadership Roles and Management Functions in Nursing : Theory and Application

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