Leadership Without Excuses: How to Create Accountability and High-Performance (Instead of Just Talking About It)

by Grimshaw, Jeff; Baron, Gregg

• ISBN13: 9780071600040
• ISBN10: 0071600043
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-03-12
• Publisher: McGraw-Hill Education

Summary

Warning: This book will change the way you lead and succeedno excuses!"There's no accountability!" You probably say it every time your people fail to deliver the results on which you've staked enormous resourcesnot to mention your reputation. And you're probably right. The lack of accountability is one of the greatest drags on any business.Leadership Without Excuseshelps you take control of this chronic problem and launch a leadership program focuses on engaging employees, executing strategy, and managing ethics and liability. The authors explain how to achieve this first by dividing your workforce into three neat categories: Saints, employees who perform well under any conditions Sinners, the lost causes who don't belong in a work environment to begin with Save-ables, the vast majority of any workforce, whose performance depends on the quality of their leaderThe authors then arm you with know-how for instilling a sense of accountability in the Save-ables. You'll immediately notice a dramatic increase in employee performance, making it easier to ensure SOX compliance, align the workforce with a new strategy, increase sales, or turn around problem teams.This game-changing guide helps end the excuses and puts your people on the path to quick, effective, and continuous success.

Author Biography

Jeff Grimshaw is a partner at CRA, Inc., who.has consulted senior leaders at State Farm, McDonaldn++s,.Kaiser Permanente, Childrenn++s Hospital of Philadelphia, and.other companies.

Gregg Baron is a certified management consultant with more than two decades of experience.

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Table of Contents

Acknowledgments	p. XI
Introduction	p. XIII
Proven Strategies for Communicating Clear and Credible Expectations	p. 1
Equip Your People for Moments of Truth and Tradeoff	p. 3
Invest Excruciating Minutes to Ensure Role Clarity	p. 25
Use Commander's Intent to Promote Ownership, Stretch Your People, and Align Them with Your Business Strategy	p. 45
Compete for Attention	p. 63
Boost the Credibility of Your High Expectations	p. 75
Proven Strategies for Creating Compelling Consequences	p. 85
Reward What You Want to See More of ... and Stop Tolerating What You Don't	p. 87
Use the Other F-Word to Tap Hidden Sources of Motivation	p. 111
Wield Your Biggest Stick: The Power to Take Things Away	p. 137
When You Have no Authority, Use Increased Confidence and Reduced Anxiety as Your Consequence Currency	p. 153
Proven Strategies for Leading Conversations Grounded in Empirical Reality	p. 179
Whet the Appetite for Truth	p. 181
Prevent Excuses Before They Happen	p. 195
Banish the Fantasies and Fetishes That Lead to Fingerpointing	p. 215
Treat Mistakes as Intellectual Capital and Give Negative Feedback That Doesn't Freak People Out	p. 241
Conclusion	p. 263
Notes	p. 265
Index	p. 271
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