9780736069229

Leisure Services Management With Web Resources

by
  • ISBN13:

    9780736069229

  • ISBN10:

    0736069224

  • Edition: 1st
  • Format: Package
  • Copyright: 8/15/2008
  • Publisher: Human Kinetics

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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

This book begins by presenting a firm foundation of competency-based management theory. Students will learn what management is, what the manager's role is and how their work affects their agency and their customers. They will also explore specifIC management areas such as marketing, financial management, human resources, employee development, communication and evaluation.

Table of Contents

The Competent Leisure Services Manager
What Is Management?
Competency-Based Management
Conclusion
Foundations of Management
Leadership as a Discipline
Management as a Discipline
Management Trends
Conclusion
Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Management Drivers
Efficiency and Effectiveness
Conclusion
Legal Foundations for Managers
Current Legal Issues and Trends
Overview of Key Legal Concepts
Applications to Leisure Services Management
Legal Issues in Employment
Conclusion
Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Conclusion
Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion
Planning and Decision Making
Planning
Developing a Technology Plan
Problem Solving and Decision Making
Ethical Decision Making
Conclusion
Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Public Relations
Conclusion
Communications and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion
Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion
Motivation, Rewards, and Discipline
Employee Development
Motivation
Reward Systems
Rewarding Volunteers
Rewarding Yourself
Discipline
Conclusion
Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion
Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion
Evaluation
Why Evaluate?
Types of Evaluation
Five-Step Evaluation Process
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion
Table of Contents provided by Publisher. All Rights Reserved.

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