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This is the 1st edition with a publication date of 8/15/2008.
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This book begins by presenting a firm foundation of competency-based management theory. Students will learn what management is, what the manager's role is and how their work affects their agency and their customers. They will also explore specifIC management areas such as marketing, financial management, human resources, employee development, communication and evaluation.
Table of Contents
|The Competent Leisure Services Manager|
|What Is Management?|
|Foundations of Management|
|Leadership as a Discipline|
|Management as a Discipline|
|Leisure Services Managers|
|Levels and Functions of Managers|
|Resources to Manage|
|Career Progression of Managers|
|Efficiency and Effectiveness|
|Legal Foundations for Managers|
|Current Legal Issues and Trends|
|Overview of Key Legal Concepts|
|Applications to Leisure Services Management|
|Legal Issues in Employment|
|Organizational Structure, Design, and Culture|
|Working With Boards|
|Form of Government and Organizational Structure and Design|
|Coordination of Resources, Programs, and Services|
|Internal Organizational Coordination|
|External Organizational Coordination|
|Planning and Decision Making|
|Developing a Technology Plan|
|Problem Solving and Decision Making|
|Ethical Decision Making|
|Marketing and Public Relations|
|Definition and History of Marketing|
|Market Segmentation and Target Marketing|
|Communications and Customers|
|Functions of Communication|
|Strategic Approach to Communication|
|Personnel Procedures and Practices|
|Human Resources Perspectives|
|Motivation, Rewards, and Discipline|
|Sources and Methods of Financing|
|Sources of Revenue|
|Pricing Trends and Issues|
|Budgets and Financial Cost Analysis|
|Types of Budgets|
|Approaches to Budgeting|
|Financial Analysis and Reporting|
|Types of Evaluation|
|Five-Step Evaluation Process|
|Selecting Evaluation Participants|
|Best Practices and Benchmarking|
|Table of Contents provided by Publisher. All Rights Reserved.|