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Table of Contents
- Chapter One: Communication in the Workplace
- Chapter Two: Adaptation and the Selection of Words
- Chapter Three: Construction of Clear Sentences and Paragraphs
- Chapter Four: Writing for a Positive Effect
- Chapter Five: The Writing Process and the Main Forms of Business Messages
- Chapter Six: Directness in Good-News and Neutral Messages
- Chapter Seven: Indirectness in Bad-News Messages
- Chapter Eight: Indirectness in Persuasive Messages
- Chapter Nine: Communicating in the Job-Search Process
- Chapter Ten: Basics of Report Writing
- Chapter Eleven: Types of Business Reports
- Chapter Twelve: Graphics in Reports and Other Documents
- Chapter Thirteen: Oral and Interpersonal Communication
- Chapter Fourteen: Oral Reporting and Public Speaking
- Chapter Fifteen: Cross-Cultural Communication
- Chapter Sixteen: Correctness of Communication
- Chapter Seventeen: Technology-Enabled Communication
- Chapter Eighteen: Business Research Methods