9780750674126

Linking Learning and Performance : A Practical Guide to Measuring Learning and on-the-Job Application

by
  • ISBN13:

    9780750674126

  • ISBN10:

    0750674121

  • Format: Hardcover
  • Copyright: 2001-12-21
  • Publisher: Elsevier Science

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $75.00 Save up to $39.00
  • Rent Book $67.50
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

While return-on-investment measurement programs have gained wide acceptance and popularity over the last few years, two key components to successful program evaluation are often neglected: learning and performance evaluation. This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick referencefeaturing the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settingssales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.

Author Biography

With more than seventeen years of experience working in behavioral analysis, systems engineering, and the communications field, Toni Hodges managed measurement and evaluations for the Verizon Workforce Development Group and established corporate standards and policies for HRD program evaluations. She conducts workshops on the latest evaluation techniques and ROI measurement programs worldwide. She is President of the ROI Network and received the 2000 Practitioner of the Year Award from that group.

Table of Contents

About the Author xi
Preface xiii
Foreword xv
Why It Is So Important to Measure Learning and Performance
1(7)
Program Evaluation Overview
2(2)
Using Summative Evaluation Data to Investigate
4(2)
Case Studies of Typical HRD Programs
6(1)
References
7(1)
How to Develop Objectives and Plan for the Evaluation
8(22)
Planning for the Program Evaluation
8(4)
Defining Program Objectives
12(9)
Case Studies in Progress-The Beginning
21(7)
Summary
28(1)
References
29(1)
How to Design Learning Measures
30(29)
Constructing Good Tests
31(3)
Knowledge-Based Tests
34(8)
Performance-Based Tests
42(2)
Alternative Approaches to Measure Learning
44(3)
Case Studies in Progress
47(6)
Summary
53(5)
References
58(1)
How to Test Learning Measures for Reliability and Validity
59(18)
Testing Measures for Reliability
59(2)
Testing Measures for Validity
61(9)
Administering Tests
70(1)
The Test Environment
71(1)
Case Studies in Progress
72(2)
Summary
74(1)
References
75(2)
How to Analyze Learning Data
77(27)
Tabulating the Data
78(2)
Examining the Data
80(1)
Describing the Data
81(8)
Displaying the Data
89(1)
Reporting Groups of Learning Data
90(2)
Case Studies in Progress
92(9)
Summary
101(1)
References
102(2)
How to Ensure Learning Transfers to Job Performance
104(18)
The Transfer Problem
104(3)
The Evaluator's Transfer Role
107(2)
Strategies for Ensuring Transfer
109(8)
Take Extreme Measures to Ensure Transfer
117(1)
Case Studies in Progress
118(2)
Summary
120(1)
References
121(1)
How to Design Job Performance Measures
122(44)
Planning for Job Performance Data Collection
122(4)
When to Measure Job Performance
126(3)
How to Measure Job Performance
129(16)
Case Studies in Progress
145(19)
Summary
164(1)
References
164(2)
How to Analyze Job Performance Data
166(29)
Tabulating and Organizing the Data
166(1)
Analyzing the Data
167(1)
Sales Program Example
167(13)
Presenting Results
180(1)
Case Studies in Progress
181(12)
Summary
193(1)
References
194(1)
How to Link Results to Conclusions and Recommendations
195(24)
Drawing Conclusions
195(3)
Making Recommendations
198(2)
Sales Example
200(3)
Case Studies in Progress
203(14)
Summary
217(1)
References
218(1)
How to Effectively Present Evaluation Results
219(21)
Determine Who Will Receive the Report
219(2)
Determine What Will Be Reported
221
Determine Where the Report Will Be Presented
211(11)
Determine How the Report Will Be Presented
222(7)
Case Studies in Progress
229(10)
Summary
239(1)
References
239(1)
Now What? How to Maximize Evaluation Results
240(9)
Post-Program Evaluator Roles
241(3)
Using Evaluation Results for Organizational Trending
244(1)
Using Benchmarking Data for Continuous Improvement
245(1)
Case Studies Concluded
245(2)
Summary
247(1)
References
248(1)
Appendix A Example Action Plans 249(7)
Appendix B Example Follow-Up Questionnaires 256(15)
Appendix C Focus Group Tools 271(3)
Index 274

Rewards Program

Write a Review