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Listening : Attitudes, Principles, and Skills,9780205453566
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Listening : Attitudes, Principles, and Skills

by
Edition:
3rd
ISBN13:

9780205453566

ISBN10:
0205453562
Format:
Paperback
Pub. Date:
1/1/2006
Publisher(s):
Allyn & Bacon
List Price: $100.40
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Summary

The new Third Edition of this text encourages students to view listening as a process involving six interrelated components. Each component is developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, students not only develop an understanding of the listening process, they also acquire specific, observable listening skills. This behavioral approach enables students to increase their listening effectiveness while developing an understanding of listening-related research and theory. The impact of culture, technology, and globalization is also explored. Ethical questions are raised through sidebars, and students are challenged to consider the responsibilities associated with listening behavior. Extensive self-assessment instruments, individual and group activities, and case studies further distinguish this engaging text. Students readily recognize the important role listening plays in their daily lives and acquire strategies to improve their listening behavior. New to the Third Edition bull; bull;The new edition has an increased emphasis on listening purpose and context as variables in determining which components of the HURIER model will be most important for listening effectiveness. The increased emphasis will move students from skill development to how skills are applied to achieve desired results. bull;A new section on Emotional Intelligence now appears in Chapter 6, showing its relevance to interpreting messages and explaining how emotional intelligence can improve listening skills. bull;A new section on appreciative listening appears in Chapter 3 to help students respond to todayrs"s stressful environment and the need for approaches to relaxation. bull;Because the rapid increase in technology has changed the way we listen, more coverage on listening and technology has been added throughout the text. bull;The new edition has been thoroughly updated with current research and new examples to provide the most recent information available. Praise for Listening: Attitudes, Principles, and Skills ";[This text] includes fabulous activities and application exercises, case studies, and concise chapters. . . . I have already adopted this book and, in the face of other listening texts reviewed, will remain with this text. . . ."; Lisa Abramson, Western Oregon University ";The HURIER model and organizing the book around it are major strengths of this book. . .[which are] especially important when teachers are increasingly required to measure course outcomes as part of program assessment."; Thomas Marshall, Robert Morris University

Table of Contents

Preface xiii
Organization of the Text
xiv
Acknowledgements
xv
PART I: An Introduction to Listening 1(68)
CHAPTER ONE Improving Listening Effectiveness
3(34)
OUTLINE
4(1)
CHAPTER OBJECTIVES
4(1)
THE IMPORTANCE OF LISTENING
5(2)
THE WORLD OF LISTENING
7(1)
REASONS TO LISTEN
8(6)
Accomplish Tasks and Build Relationships: The China Affair
8(3)
Make Wise Decisions: The Selection Process
11(1)
Appreciate and Enjoy What You Hear: A Second Chance
12(2)
THE HURTER APPROACH TO LISTENING
14(5)
Components of the HURIER Model
14(2)
Personal Listening Filters
16(1)
Listening Purpose and Context
16(2)
Applying the HURIER Model
18(1)
UNDERSTAND YOURSELF AS A LISTENER
19(5)
Self-monitoring
19(2)
Howell's Dimensions
21(1)
Constructive Feedback
22(2)
Assessing Your Listening Behavior
24(1)
SUMMARY
24(1)
APPLICATIONS
25(7)
APPLICATION 1: Understand the Importance and Benefits of Listening
25(2)
APPLICATION 2: Understand the Components of the HURIER Model
27(2)
APPLICATION 3: Understand Yourself as a Listener
29(3)
YOUR HURIER LISTENING PROFILE
32(3)
BIBLIOGRAPHY
35(2)
CHAPTER TWO Listening Theory and Research
37(32)
OUTLINE
38(1)
CHAPTER OBJECTIVES
38(1)
THEORETICAL PERSPECTIVES
39(10)
Early Perspectives on Communication
40(2)
The Relational Perspective
42(7)
Listening-Centered Communication
49(1)
WHAT WE KNOW ABOUT LISTENING BEHAVIOR
49(2)
Challenges in Listening Research
51(1)
FACTORS THAT INFLUENCE LISTENING
51(3)
RESEARCH ON LISTENING ASSESSMENT
54(2)
Types of Assessment Instruments
54(1)
Assessment Concerns
55(1)
THE HURIER MODEL: A BEHAVIORAL APPROACH
56(3)
DEVELOPING LISTENING STRATEGY
59(1)
SUMMARY
60(1)
APPLICATIONS
61(5)
APPLICATION 1: Understand Relational Communication
61(2)
APPLICATION 2: Understand Research in Listening
63(1)
APPLICATION 3: Understand Listening Assessment
64(1)
APPLICATION 4: Recognize How Situation and Purpose Influence Listening
65(1)
BIBLIOGRAPHY
66(3)
PART II: Listening: Principles and Applications 69(240)
CHAPTER THREE The Process of Hearing
71(34)
OUTLINE
72(1)
CHAPTER OBJECTIVES
72(2)
CASE: THE HOME FRONT
74(2)
THE PROCESS OF HEARING: PRINCIPLES
76(6)
The Mechanics of Hearing
77(1)
Levels of Hearing
78(1)
Characteristics of Sound
79(1)
Auditory Discrimination
80(2)
HEARING AND ATTENTION
82(3)
Perceptual Readiness
82(1)
Selective Attention
83(2)
LEARN TO FOCUS YOUR ATTENTION
85(6)
The Thought-Speech Differential
86(1)
Listener Apprehension
87(2)
Maintain an Appropriate Mental Attitude
89(1)
Be Physically Prepared to Concentrate
89(1)
Develop Your Appreciative Listening
90(1)
SUMMARY
91(1)
APPLICATIONS
92(10)
APPLICATION 1: Focus on Your Hearing
92(3)
APPLICATION 2: Identify and Reduce Distractions
95(1)
APPLICATION 3: Adopt an Appropriate Listening Attitude
96(2)
APPLICATION 4: Apply the Vocalized Listening Technique
98(1)
APPLICATION 5: Overcome Listener Apprehension
99(1)
APPLICATION 6: Behave Like a Good Listener
100(2)
APPLICATION 7: Become an Appreciative Listener
102(1)
HEARING MESSAGES: SHORT CASE
102(1)
THE HOME FRONT: CASE QUESTIONS
103(1)
BIBLIOGRAPHY
104(1)
CHAPTER FOUR The Process of Understanding
105(36)
OUTLINE
106(1)
CHAPTER OBJECTIVES
106(2)
CASE: FIRST-SEMESTER FRESHMAN: PART I
108(1)
CASE: FIRST SEMESTER FRESHMAN: PART II
109(3)
THE PROCESS OF UNDERSTANDING: PRINCIPLES
112(5)
Understanding What You Hear
113(2)
Inner Speech
115(1)
Semantic Reactions
116(1)
COMPREHENSION IN TWO-WAY SETTINGS
117(5)
Sharing and Building Vocabulary
117(1)
Asking Appropriate Questions
118(3)
Listening to the Entire Message
121(1)
UNDERSTANDING IN ONE-WAY COMMUNICATION SETTINGS
122(7)
Patterns of Organization
123(1)
Note-Taking Systems
124(3)
Using Notes Effectively
127(2)
SUMMARY
129(1)
APPLICATIONS
129(9)
APPLICATION 1: Increase Your Vocabulary
130(1)
APPLICATION 2: Keep in Touch with Your Inner Speech
131(1)
APPLICATION 3: Listen to the Entire Message
132(1)
APPLICATION 4: Ask Relevant Questions
133(2)
APPLICATION 5: Listen for Main Ideas
135(1)
APPLICATION 6: Use Appropriate Note-Taking Methods
136(2)
UNDERSTANDING MESSAGES: SHORT CASE
138(1)
FIRST-SEMESTER FRESHMAN: CASE QUESTIONS
139(1)
BIBLIOGRAPHY
140(1)
CHAPTER FIVE The Process of Remembering
141(34)
OUTLINE
142(1)
CHAPTER OBJECTIVES
142(2)
CASE: RUNNING LATE
144(2)
THE PROCESS OF REMEMBERING: PRINCIPLES
146(1)
MEMORY SYSTEMS
147(10)
Immediate Memory
148(2)
Short-Term Memory
150(2)
Long-Term Memory
152(5)
OBSTACLES TO EFFECTIVE MEMORY
157(2)
Repression and Distortion
157(1)
Retroactive Inhibition
158(1)
Primacy and Recency Effects
158(1)
Rigid Thinking
159(1)
PATHS TO A BETTER MEMORY
159(4)
Eat Right
159(1)
Increase Creativity
160(1)
Reduce Stress
161(2)
SUMMARY
163(1)
APPLICATIONS
163(8)
APPLICATION 1: Improve Your Immediate and Short-Term Memory
164(1)
APPLICATION 2: Improve Your Long-Term Memory
165(2)
APPLICATION 3: Reduce Obstacles to Memory
167(1)
APPLICATION 4: Increase Creative Thinking
168(2)
APPLICATION 5: Reduce Stress
170(1)
REMEMBERING MESSAGES: SHORT CASE
171(1)
RUNNING LATE: CASE QUESTIONS
172(1)
BIBLIOGRAPHY
173(2)
CHAPTER SIX The Process of Interpreting
175(53)
OUTLINE
176(1)
CHAPTER OBJECTIVES
176(2)
CASE: BURGERWORLD
178(3)
THE PROCESS OF INTERPRETING: PRINCIPLES
181(1)
THE NATURE OF EMPATHY
182(9)
Types of Empathy
183(2)
Individual Differences in Empathic Listening
185(3)
Empathy Requires Reciprocity
188(1)
Emotional Intelligence
189(2)
NONVERBAL COMMUNICATION
191(11)
Basic Considerations in the Interpretation of Nonverbal Cues
192(4)
Facial Expression
196(1)
Eye Behavior
196(2)
Body Movements, Posture, and Gesture
198(2)
Touch
200(1)
Appearance
200(2)
VOCAL CUES
202(4)
Characteristics of Voice
203(2)
Silence
205(1)
VERBAL AND NONVERBAL CUES INTERRELATE
206(3)
Contradicting
207(1)
Substituting
207(1)
Complementing
207(1)
Relating and Regulating
208(1)
BECOMING AN EMPATHIC LISTENER
209(1)
SUMMARY
210(1)
APPLICATIONS
211(12)
APPLICATION 1: Develop the Cognitive Aspects of Empathy
211(3)
APPLICATION 2: Develop the Perceptive Aspects of Empathy
214(1)
APPLICATION 3: Develop the Behavioral Aspects of Empathy
214(4)
APPLICATION 4: Interpret Your Partner's Vocal Cues
218(4)
APPLICATION 5: Identify the Ways in Which Verbal and Nonverbal Behaviors Interrelate
222(1)
SHORT CASES FOR ANALYSIS AND DISCUSSION
223(1)
BURGERWORLD: CASE QUESTIONS
224(1)
BIBLIOGRAPHY
225(3)
CHAPTER SEVEN The Process of Evaluating
228(42)
OUTLINE
229(1)
CHAPTER OBJECTIVES
229(2)
CASE: TOUGH SELL
231(4)
THE PROCESS OF EVALUATING: PRINCIPLES
235(2)
THEORIES OF PERSUASION
237(2)
Attitude Change Theory
237(1)
Consistency Theories
237(2)
Social Judgment Theories
239(1)
PREPARE YOURSELF FOR CRITICAL LISTENING
239(3)
There's Always More to Know
240(1)
Be Ready to Modify Your Position
240(1)
Consider Differences As Well As Similarities
240(1)
Recognize Self-fulfilling Prophecies
240(1)
Use Indexing to Focus on Individuals Rather Than Categories
241(1)
Date Your Information and Constantly Reassess the Situation
241(1)
There's a Lot of Gray between Black and White
241(1)
ELEMENTS OF PERSUASION
242(2)
Evaluate Speaker Credibility
242(1)
Initial, Derived, and Terminal Credibility
243(1)
EVALUATE RATIONAL APPEALS
244(8)
Distinguish among Facts, Opinions, and Inferences
244(2)
Types of Evidence and Support
246(1)
Types of Reasoning
247(4)
Identify Logical Fallacies
251(1)
EVALUATE EMOTIONAL APPEALS
252(4)
Propaganda Devices
255(1)
SUMMARY
256(1)
APPLICATIONS
257(10)
APPLICATION 1: Mentally Prepare Yourself to Listen Objectively
258(2)
APPLICATION 2: Analyze Source Credibility
260(2)
APPLICATION 3: Analyze the Speaker's Evidence
262(2)
APPLICATION 4: Analyze the Speaker's Reasoning
264(1)
APPLICATION 5: Analyze the Speaker's Emotional Appeals
265(2)
EVALUATING MESSAGES: SHORT CASE
267(1)
TOUGH SELL: CASE QUESTIONS
268(1)
BIBLIOGRAPHY
268(2)
CHAPTER EIGHT The Process of Responding
270(39)
OUTLINE
271(1)
CHAPTER OBJECTIVES
271(2)
CASE: THE INTERVIEW
273(2)
RESPONDING TO MESSAGES: PRINCIPLES
275(3)
Developing Your Listening Response
277(1)
Your Listening Response and Your Personal Style
277(1)
THE TRANSACTIONAL ANALYSIS FRAMEWORK
278(4)
Child Ego State
278(1)
Parent Ego State
279(2)
Adult Ego State
281(1)
RESPONSE STYLES
282(9)
The Assertive Response
282(7)
Supportive Responses
289(2)
NONVERBAL DIMENSIONS: CREATING LISTENING ENVIRONMENTS
291(5)
Communication Settings
291(1)
Space and Communication
292(3)
Time as a Communication Variable
295(1)
SUMMARY
296(1)
APPLICATIONS
297(10)
APPLICATION 1: Expand Your Comfort Zone
297(1)
APPLICATION 2: Identify the Transactional Analysis Ego-States
298(3)
APPLICATION 3: Develop Your Assertive Skills
301(1)
APPLICATION 4: Practice Supportive Responses
302(3)
APPLICATION 5: Create Supportive Listening Environments
305(2)
THE INTERVIEW: CASE QUESTIONS
307(1)
BIBLIOGRAPHY
308(1)
PART III: Listening: Relationships and Challenges 309(86)
CHAPTER NINE Listening Relationships
311(50)
OUTLINE
312(1)
CHAPTER OBJECTIVES
312(1)
CASE: HOME FOR THE HOLIDAYS
313(3)
LISTENING RELATIONSHIPS
316(1)
RELATIONSHIPS IN THE FAMILY
316(7)
Listening to Your Partner or Spouse
317(2)
Listening to Children
319(3)
Listening to the Elderly
322(1)
EDUCATIONAL RELATIONSHIPS
323(6)
Listening in the Classroom
324(1)
Listening to Presentations
325(2)
Listening to Feedback and Evaluation
327(2)
HELPING RELATIONSHIPS
329(5)
Listening in the Counseling Interview
329(1)
Listening to a Friend in Trouble
330(2)
Listening as a Patient
332(2)
ORGANIZATIONAL RELATIONSHIPS
334(11)
Listening to Employees
335(3)
Listening to Supervisors
338(1)
Listening in Small Groups and Teams
339(4)
Listening to Rumor
343(2)
SUMMARY
345(1)
APPLICATIONS:
346(11)
APPLICATION 1: Listen to Members of Your Family
346(2)
APPLICATION 2: Listen in Educational Relationships
348(1)
APPLICATION 3: Listen in Helping Relationships
349(3)
APPLICATION 4: Listen in Organizational Contexts
352(5)
LISTENING IN GROUPS: SHORT CASES
357(1)
HOME FOR THE HOLIDAYS: CASE QUESTIONS
358(1)
BIBLIOGRAPHY
359(2)
CHAPTER TEN Listening Challenges
361(34)
OUTLINE
362(1)
CHAPTER OBJECTIVES
362(1)
CASE: GENDER AND COMMUNICATION AT THE FORTUNE
363(2)
THE CHALLENGE OF LISTENING TO THE MEDIA
365(3)
Suggestions for Listening to the Media
367(1)
THE CHALLENGE OF LISTENING IN HIGH-TECHNOLOGY ENVIRONMENTS
368(3)
Suggestions for Listening in High-Technology Environments
371(1)
THE CHALLENGE OF GLOBAL LISTENING
371(5)
Suggestions for Effective Global Listening
375(1)
THE CHALLENGE OF LISTENING BETWEEN GENDERS
376(5)
Verbal Differences in Gender Communication
378(1)
Nonverbal Differences in Gender Communication
379(1)
Suggestions for Effective Cross-Gender Listening
380(1)
THE CHALLENGE OF ETHICAL LISTENING
381(2)
Suggestions for Ethical Listening
383(1)
SUMMARY
383(1)
APPLICATIONS
384(7)
APPLICATION 1: Meet the Challenge of Listening to the Media and Listening in High-Technology Environments
384(2)
APPLICATION 2: Meet the Challenge of Global Listening
386(2)
APPLICATION 3: Meet the Challenges of Listening across Gender
388(2)
APPLICATION 4: Meet the Challenge of Ethical Listening
390(1)
GENDER AND COMMUNICATION AT THE FORTUNE: CASE QUESTIONS
391(1)
BIBLIOGRAPHY
392(3)
Name Index 395(3)
Subject Index 398


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