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This is the 12th edition with a publication date of 12/7/2006.
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Used by more than a million students, LOOKING OUT, LOOKING IN, Twelfth Edition, continues its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You'll discover the reasons to improve your interpersonal skills and sharpen your critical understanding of the communication process through diverse and compelling examples that illustrate how communication skills can affect both the world around us and our own lives. Improve your relationships and your future career success, with the only text that offers the tools that have been proven to build better communication skills for almost 30 years!
Table of Contents
|A First Look at Interpersonal Communication|
|Why We Communicate|
|The Process of Communication|
|Communication Principles and Misconceptions|
|The Nature of Interpersonal Communication|
|What Makes an Effective Communicator?|
|Communication and Identity: Creating and Presenting the Self|
|Communication and the Self-Concept|
|Presenting the Self: Communication as Identity Management|
|Perception: What You See is What You Get|
|The Perception Process Influences on Perception|
|Common Tendencies in Perception|
|Empathy and Communication|
|Emotions: Thinking, Feeling, and Communicating|
|What Are Emotions? Influences on Emotional Expression|
|Guidelines for Expressing Emotions|
|Managing Difficult Emotions|
|Language: Barrier and Bridge|
|Language Is Symbolic|
|Understandings and Misunderstandings|
|The Impact of Language|
|Gender and Language|
|Culture and Language|
|Nonverbal Communication: Messages Beyond Words|
|Characteristics of Nonverbal Communication|
|Influences on Nonverbal Communication|
|Types of Nonverbal Communication|
|Listening: More than Meets the Ear|
|Elements in the Listening Process|
|The Challenge of Listening|
|Types of Listening Responses|
|Communication and Relational Dynamics|
|Why We Form Relationships|
|Relational Development and Maintenance|
|Communicating About Relationships|
|Intimacy and Distance in Relational Communication|
|Intimacy in Relationships|
|Self-Disclosure in Relationships|
|Alternatives to Self-Disclosure|
|Improving Communication Climates|
|Communication Climate: The Key to Positive Relationships|
|Defensiveness: Causes and Remedies|
|Saving Face: The Clear Message Format|
|Responding Nondefensively to Criticism|
|Managing Interpersonal Conflicts|
|The Nature of Conflict|
|Conflict in Relational Systems|
|Variables in Conflict Styles|
|Constructive Conflict Skills|
|Constructive Conflict: Questions and Answers|
|Table of Contents provided by Publisher. All Rights Reserved.|