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What version or edition is this?
This is the 11th edition with a publication date of 3/25/2004.
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- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Used by more than a million readers, LOOKING OUT, LOOKING IN has been the leading interpersonal communication text for almost 30 years. Written in a reader-friendly voice that links scholarship to students' everyday lives, this popular text motivates students to improve their interpersonal skills and sharpen their critical understanding of the process of communication. Through thoughtful, diverse examples that include fine art, music, poetry, film, and more, students can consistently see the importance of interpersonal communication and how it affects their society and their lives.
Table of Contents
|A First Look at Interpersonal Communication|
|Why We Communicate|
|The Process of Communication|
|Communication Principles and Misconceptions|
|The Nature of Interpersonal Communication|
|What Makes an Effective Communicator?|
|Communication and Identity: Creating and Presenting the Self|
|Communication and the Self-Concept|
|Presenting the Self: Communication as Identity Management|
|Perception: What You See is What You Get|
|The Perception Process Influences on Perception|
|Common Tendencies in Perception|
|Empathy and Communication|
|Emotions: Thinking, Feeling, and Communicating|
|What Are Emotions? Influences on Emotional Expression|
|Guidelines for Expressing Emotions|
|Managing Difficult Emotions|
|Language: Barrier and Bridge|
|Language Is Symbolic|
|Understandings and Misunderstandings|
|The Impact of Language|
|Gender and Language|
|Culture and Language|
|Nonverbal Communication: Messages Beyond Words|
|Characteristics of Nonverbal Communication|
|Influences on Nonverbal Communication|
|Types of Nonverbal Communication|
|Listening: More than Meets the Ear|
|Elements in the Listening Process|
|The Challenge of Listening|
|Types of Listening Responses|
|Communication and Relational Dynamics|
|Why We Form Relationships|
|Relational Development and Maintenance|
|Communicating About Relationships|
|Intimacy and Distance in Relational Communication|
|Intimacy in Relationships|
|Self-Disclosure in Relationships|
|Alternatives to Self-Disclosure|
|Improving Communication Climates|
|Communication Climate: The Key to Positive Relationships|
|Defensiveness: Causes and Remedies|
|Saving Face: The Clear Message Format|
|Responding Nondefensively to Criticism|
|Managing Interpersonal Conflicts|
|The Nature of Conflict|
|Conflict in Relational Systems|
|Variables in Conflict Styles|
|Constructive Conflict Skills|
|Constructive Conflict: Questions and Answers|
|Table of Contents provided by Publisher. All Rights Reserved.|